Pullman Shanghai Central

Hotels
•
Pullman Hotels and Resorts
8.6 (714 reviews)
15 Dapu Road , Shanghai , cn

listing image 1
Show all photos
Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great service
Comfortable rooms
Friendly staff
Excellent location
Cons:
Rooms are a bit dated
Temperature control issues

Categories

Cleanliness
8.15
The hotel is generally clean, but there are mentions of dated conditions.
Service
9.15
Staff, especially Ben, was frequently mentioned as exceptionally helpful and friendly.
Location
9.15
Great location with easy access to metro stations and local attractions.
Room Quality
8.15
Rooms are comfortable but described as a bit dated in certain reviews.
Amenities
8.65
Amenities including the business lounge were positively highlighted by guests.
Value for Money
8.15
Some guests feel the hotel is a bit pricey for its condition but still considered good value overall.
Food and Beverage
8.65
Breakfast received positive mentions, contributing to overall satisfaction.
Overall Experience
8.75
Overall, guests enjoyed their stay and expressed a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 19:08

Property Description

Spectacular City Views and Convenient Location
Pullman Shanghai Skyway offers stunning city skyline views and is conveniently located near major attractions and transportation hubs.

Luxurious Accommodation and Modern Amenities
Guests can enjoy luxuriously decorated rooms with floor-to-ceiling windows, modern interiors, and a range of amenities including TV, minibar, and en suite bathrooms with showers and bathtubs.

Dining Options and Event Spaces
Indulge in international buffets at Taste Garden, savor Cantonese cuisine at Si Yan Restaurant, or unwind at the executive lounge with panoramic city views. The hotel also offers 3 dining options and a spacious 3,000-square-meter event space for conferences and events.

Book your stay at Pullman Shanghai Skyway for a memorable and convenient experience.

Important information:

Guests are required to show a valid government-issued ID card or passport upon check-in.

Please be noted that an incidental deposit is required upon check-in. More information, please contact the property directly.

Guests are kindly required to present the same credit card used to guarantee your booking (both names must be the same) when checking in and making payment at the hotel.

According to Shanghai’s anti-smoking regulations, smoking is not allowed in the property's indoor areas.

As a part of the Accor sustainability commitment to preserving the environment as well as governmental regulations, our hotel will no longer provide single-use plastic amenities in our guest rooms. Please join us in our sustainability efforts with simple actions such as traveling with your personal reusable daily necessities. We are able to offer you selected personal items upon request by calling our Guest Service Center.

Taste Garden on B1F will be under renovation. From May 8, 2026 to June 20, 2026, the buffet dining location will be temporarily moved to the 3F Buffet Restaurant. Normal buffet service at Taste Garden on B1F is expected to resume from June 20, 2026. The garden area will be temporarily closed, while indoor dining will remain open as usual.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SHA

Property Policies

  • Parking

    No parking available.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People 3 years old and over stay for CNY 260 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 714 reviews
Cleanliness: 8.15
Service: 9.15
Location: 9.15
Room Quality: 8.15
Amenities: 8.65
Value for Money: 8.15
Food and Beverage: 8.65
Overall Experience: 8.75
P
Poland • solo_traveller • au
10
2026-06-08 • via Nuitee
M
miranda • extended_group • gb
5
Ok stay poor breakfast area
Pros:

Location was good.

Cons:

We were not notified on booking that work was taking place. The location of breakfast had changed and it was poor with not many hit good options. There was no Lounge area to sit and relax. The rooms were large but consider that facilities were poor. We had previously stayed in the other Pullman in Shanghai and it is a far superior hotel.

2026-06-07 • via Nuitee
C
Cindy • family_with_children • ae
10
Très bon séjour !
Pros:

Grande chambre, propreté, très bon service

Cons:

Les coussins

2026-06-05 • via Nuitee
S
Siarhei • couple • by
9
2026-06-05 • via Nuitee
A
ario962 • Couples
10
Memorable and unforgettable.
Pros:

From the moment we arrived, the Pullman Shanghai Central set a new standard for hospitality. In all my years of travel I have never met a Front Office Manager like Anna — she went above and beyond at every turn, anticipating our needs and assisting with warmth, efficiency, and genuine care. Her attention to detail made our stay seamless and memorable.

Concierge Elliott delivered impeccable service and local knowledge. He provided excellent recommendations and handled our requests with calm professionalism, which added real value to our visit.

Front office staff member Max was always on hand with a bright smile and an eager willingness to help. His positive attitude and prompt assistance made check-in and every interaction effortless.

I credit Pullman Shanghai Central for assembling such an outstanding team. Their professionalism, friendliness, and consistent service reflect very well on the brand. We look forward to returning and will happily recommend this hotel to friends and colleagues.

2026-06-03 • via Tripadvisor
V
Valeri • extended_group • bg
7
Напълно приемлив престой.
Pros:

Закуската и вечерята бяха отлични.

Cons:

Тоалетната е без врата. Душа е само с една опция.

2026-06-02 • via Nuitee
A
Ayesha • couple • sg
10
2026-06-01 • via Nuitee
A
Adebimpe • solo_traveller • ng
4
Disappointed
Pros:

Proximity to centre and the breakfast noodles. Two of the staff were also helpful with my DHL saga.

Cons:

Front end staff can hardly speak English even though the majority of the clients that I observed of this “five star” hotel are speak English.
The quality of room cleaning is below the expectation of a five star hotel. Check out the Conrad as a reference point. Soiled towels from biscuit crumbles were left in the room until I spoke to the desk. The room was left in the same disarray with suitcases and bags left as I left them. The sink area was pretty much untouched. Abysmal! The hotel overcharged me because of bad computation. What was on bookings.com was different from their charge even including the taxes. On top of that, they charged me for five days' breakfast instead of three. I already submitted extensive feedback on the booking.com platform. The Hotel owes me a refund so please refund as one of the managers said they would

2026-06-01 • via Nuitee
L
Lau • family_with_children • sg
9
2026-05-31 • via Nuitee
P
Passenger582799 • Couples • Christchurch, Canterbury Region, South Island
6
Average - don’t waste money on Executive rooms
Pros:

Pro’s : Room was good, large & comfortable. Location is fine - near to a large shopping mall, & attractions.
Cons : the Executive Lounge was a big let down - disinterested staff (especially the pompous gentleman in a gray suit who appeared to be a supervisor, but needs basic customer service retraining) awful tiny wine selection, & average food. We only visited briefly twice on our 4 night stay as it wasn’t a pleasant space to be in. Also breakfast was not served in the executive lounge, but in what looked like a temporary canteen in a conference room on the 3rd floor. Food was awful, bread & pastries etc were stale, & not even a decent coffee to be had.
In summary if only need a decent room in a good location, & don’t expect friendly service, this hotel could work for you. But simply don’t waste your money on an executive room with lounge access, it’s not worth it.

2026-05-30 • via Tripadvisor
M
Marko • solo_traveller • it
8
2026-05-30 • via Nuitee
A
Anca • couple • ro
8
Pleasant, but Accor can do much better
Pros:

The staff

Cons:

I wasn’t informed that some restaurants are closed. According to should invest more for english lessons for the staff. Otherwise the staff is very kind and full of good intentions, however english knowledge ( or no English knowledge) is a barrier.

2026-05-24 • via Nuitee
R
Roman • couple • co
9
2026-05-17 • via Nuitee
M
Melanie • solo_traveller • it
8
2026-05-17 • via Nuitee
J
Joanne • couple • gb
7
2026-05-10 • via Nuitee
L
Luis Diego • solo_traveller • no
7
I would not go back
Pros:

It is clean and well kept. It is well polished.

Cons:

It feels dated. It does not give the modern feeling that you would expect -as part of your experience in the city- from Shanghai.

2026-05-06 • via Nuitee
A
AYAKO • couple • jp
7
2026-05-02 • via Nuitee
M
Mihaela • couple • ro
10
2026-05-01 • via Nuitee
M
mykolan317 • Friends getaway
10
Great choice in Shanghai central
Pros:

Greetings,

wish to recommend Pullman Shanghai central (Skyway)

of course the building is high, and the hotel is not on the top, but on the middle of the building :)

I booked 6 rooms, received upgrade for my room. Rooms booked itself were almost the highest category with lounge access, so was hard to book.

- got welcome amenities to all 6 rooms
- lounge is very strong, and its workers are very qualified, they served our team very well all 4 days of our stay,
- received 4 pm late check-out for all 6 rooms

Concierge service helped me to achieve some rare tea from the online store,

Special thanks for Gary Li, Kitty, Mike and all the lounge team for the assistance

2026-04-27 • via Tripadvisor
วัชริศ • couple • th
8
2026-04-27 • via Nuitee