Oum Palace Hotel & Spa

Hotels
8.5 (1712 reviews)
12 Rue Kamal Mohamed , Casablanca , ma
+212 661-112439

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Breakfast quality

Categories

Cleanliness
7.64
Several reviews noted issues with cleanliness, such as a dirty bathroom and unclean room.
Service
9.11
Positive sentiments regarding staff assistance and helpfulness were frequent, especially from reception.
Location
9.15
Many reviews praised the hotel's convenient location near attractions and transport.
Room Quality
8.6
Rooms were generally described as comfortable and clean, though expectations varied.
Amenities
8.63
Standard amenities available, some reviews mentioned the absence of expected hotel services.
Value for Money
8.59
Described as a good deal if getting a good rate; expectations should be managed.
Food and Beverage
7.64
Reviews pointed out that the breakfast options were subpar and lacked variety.
Overall Experience
8.61
Overall satisfaction with the stay, considering location and service despite some negative points.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:51

Property Description

Luxurious Accommodation and Dining
The Oum Palace Hotel & Spa in Casablanca offers 4-star accommodation with individually decorated rooms and suites. Guests can enjoy traditional Moroccan cuisine at Volubilis Restaurant or opt for international dishes at Al Yacout Restaurant.

Relaxation and Wellness
Complete with a Hammam and sauna, the hotel's spa provides a tranquil escape for guests looking to unwind. Various relaxation and beauty treatments are also available, ensuring a rejuvenating stay.

Convenient Amenities
Located in the business district and near the Medina, the hotel offers free Wi-Fi and private parking, catering to both business and leisure travelers. Each room comes with satellite TV, a desk, and a private bathroom for utmost comfort.

Book your stay at Oum Palace Hotel & Spa for a delightful blend of luxury and convenience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for € 20 per person per night when using an existing bed.
    People 12 years old and over stay for € 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 1712 reviews
Cleanliness: 7.64
Service: 9.11
Location: 9.15
Room Quality: 8.6
Amenities: 8.63
Value for Money: 8.59
Food and Beverage: 7.64
Overall Experience: 8.61
R
Rahma • solo_traveller • fr
7
Pros:

Emplacement.geographique. Lit confortable

Cons:

Climatisation ne fonctionnant pas. Odeur d'humidité malgré changement de chambre.

2026-07-25 • via Nuitee
K
Katrin • family_with_children • it
10
Pros:

Es war sauber und das Frühstück vom Buffet war gut.

Cons:

Ein wenig gestört hat der Sraßenlärm.

2026-07-25 • via Nuitee
E
EL MESSARI • solo_traveller • ma
10
2026-07-25 • via Nuitee
M
mounir • family_with_children • ma
9
2026-07-25 • via Nuitee
L
LUIS MARIA • solo_traveller • ar
10
Pros:

El tamaño de la habitación

Cons:

El desayuno

2026-07-24 • via Nuitee
M
Mo • solo_traveller • cn
8
Pros:

位置非常不错

Cons:

空调需要更新了

2026-07-24 • via Nuitee
C
camelia • solo_traveller • ma
6
Globalement correct
Pros:

L’équipe de réception était aux petits soins. Attentifs et réactifs. J’ai réservé à la dernière minute et même quand j’ai eu un souci avec la chambre ils m’ont vite surclassé.

Cons:

La chambre qu’on m’a attribué n’était pas nettoyé. Ils m’ont vite changé de chambre. Et puis ils n’ont pas un vrai parking, ils ont à peine quelques places mais très limitées

2026-07-24 • via Nuitee
J
JOSE MARIA • solo_traveller • es
10
2026-07-24 • via Nuitee
K
khalid • solo_traveller • be
8
2026-07-24 • via Nuitee
A
ALAIN • couple • fr
2
Mauvaise expérience
Pros:

Rien hormis le lit

Cons:

Accueil déplorable
Pas de serviettes , pas de tapis de douche
Climatisation en panne

2026-07-24 • via Nuitee
I
Ilyass • solo_traveller • fr
10
Très agréable séjour dans cet hôtel, j’y reviendrai
Pros:

Tout était parfait. Merci

Cons:

Tout

2026-07-23 • via Nuitee
S
Soumaya • solo_traveller • ma
1
Horror establishment
Pros:

Nothing

Cons:

- First suite smelled extremely moldy.
-I was moved to a regular room despite having payed for a suite.
-Amenities where missing and I had to go to the front desk many times to finally get each of the requested items individually.
- Towels were dirty. Despite having taken pictures and showing them, they tried to convince me that it was just traces of oxidation that don't go away with washing.
- TV didn't work, I wanted to watch the WC game, there was only sound, no image. Their solution? Watch downstairs at the restaurant. No thanks.
- Breakfast was a real sanitary hazard. Foods sitting at ROOM TEMPERATURE for hours. There were ¿fruit flies? flying around the foods. The salads smelled like fermentation, which probably what attracted the flies. The "charcuterie" and "cheese" has changed colours around the edges. This is a sanitary hazard. Food cannot stay AT ROOM TEMPERATURE IN THE MOROCCAN SUMMER and NOT COVERED for the WHOLE duration of the breakfast buffet.
- last but not least, I sustained a traumatic brain injury when the egg chair detached and fell from its metallic structure, which then fell over my leg. There was no cushion in the egg chair, I fell directly on the metallic egg chair back. I am still suffering 15 days later and writing this from the waiting room at the radiology center where I am getting an MRI due to the negligence of that hellish establishment.
What followed my fall was a nightmare of incompetence I am too tired to narrated, but which I documented in the emails sent to the Hotel's admin TWICE over the last 2 weeks, which both remained unanswered, just like the calls.
A nightmare. They should not be allowed to operate. Dangerous and incompetent.

2026-07-23 • via Nuitee
U
unaida • solo_traveller • es
8
Good experience
Pros:

My overall stay at Oum Palace Hotel in Casablanca was very good. I stayed in the Sky Suite, which was a great experience.
What I loved the most was the exceptionally pleasant and helpful service from the staff at all times:
Smail at the reception desk was wonderful and attentive throughout my stay.
The bellboy was incredibly helpful with all my luggage from the moment I arrived.
Abderrahim, the kitchen chef, and the rest of the breakfast staff were lovely and welcoming.

Cons:

About the breakfast: There is a wide variety of options available for all tastes. On a personal note, while the selection is large, there wasn't anything that particularly stood out for my specific taste, so I mostly stuck to my eggs and a few simple things. However, this is just a matter of personal preference, and others will certainly appreciate the huge variety!

2026-07-23 • via Nuitee
A
Anna • couple • no
7
2026-07-23 • via Nuitee
H
Hamama • solo_traveller • fr
1
Cons:

Trop de bruit. Le buffet est copieux mais n'est pas de Qualité

2026-07-22 • via Nuitee
B
bishara • solo_traveller • il
3
Clean comfty but has a lot of downside
Pros:

Pretty clean good location good staff

Cons:

very slow elevator, very slow response from the staff, the key card needs a fix twice a day, not the best breakfast and high exchange rate from dollar, i wont come back to it, was nice but there are much better hotels in the area

2026-07-22 • via Nuitee
L
laskari • solo_traveller • fr
7
Agréable
Pros:

Emplacement

Cons:

Pas de connexion internet

2026-07-22 • via Nuitee
I
Ibrahim • solo_traveller • se
9
2026-07-22 • via Nuitee
A
Alexander • solo_traveller • de
2
Pros:

Nichts

Cons:

Zimmer auf 2 Etage. Schon beim besteigen des Fahrstuhls bemerkten wir direkt einen extremen schimmel Geruch.

Dieser setzte sich auf dem Flur und im Zimmer fort.

Es wundert mich das solche Hotels überhaupt noch in Betrieb sind.

Marokko schimmelt....leider.

2026-07-22 • via Nuitee
N
Nada • solo_traveller • ma
4
2026-07-22 • via Nuitee