Andaz Napa, By Hyatt

Everything

Everything

Great location.

Proximity is great, nice n clean service is great

The location in downtown Napa was great ! You could basically walk everywhere. Restaurants , shopping and wine tastings were within walking distance.

Not as good as our experience from a few years ago. Bathroom was aged. Pillows were flat and seemed old. Thin walls. Dark lighting.
On the positive it’s in a nice location walking distance to restaurants. Good breakfast with a cheerful waitress in the hotel. Hotel has a lot of good potential

The hotel is located in a charming and safe area that is pleasant to walk around. The lobby has a grand, historic feel that gives the property a sense of character. The front desk staff were polite and friendly during check-in, although the information about when the room would be ready and its location was somewhat unclear.

Our room faced the patio, which overlooked a parking garage. There was also continuous music playing until around 9 p.m., which may be a consideration for guests who prefer a quieter environment, especially given the hotel’s nightly rates of $500–$600.

The room was clean, but there was noticeable wear and tear, and the television and furniture felt dated. The destination fee includes parking, although it is limited to the second and third floors of the garage. The garage is conveniently located just a few minutes from the hotel entrance.

Overall, the location is excellent, and the property has a charming atmosphere. However, based on the condition and amenities of the room, I felt the accommodations did not fully justify the luxury-level price.

Amazing location in the heart of Napa, walking distance to tasting rooms and great restaurants. Very nice outdoor terrace for afternoon drinks and night cap. Staff was friendly and extremely responsive, when I called the front desk staff was at my door within 5 minutes.

Breakfast at farmers table was one of the highlights of my day the food was fresh and had great flavor.

A wonderful hotel in a great location with a very helpful staff. Close to great restaurants, shopping, and wine tasting rooms.

Awesome experience. This hotel is lovely. The Junior suite was amazing, huge shower and tub and lovely fireplace. Amazing location!! We walked everywhere for food and shopping.

Staff was so friendly and helpful. Self parking is free and in the garage behind the hotel. I would festively stay again.

My mom and I came to Napa to celebrate her 82nd birthday! She uses a walker and she found the premises to be very walker friendly. We used valet to stow away our car and that went very well. I was able to communicate to the front desk via text throughout our trip and that was very handy and they always texted me back reasonably quickly. We had a problem with our tv not working properly (we could not change channels) and the their tech person Cooper came out twice to deal with it and he was so nice and so smart and he was determined to get the issue resolved for us and after his second visit, it was fixed. We were given a bottle of wine plus some charcuterie upon arrival and we were given another bottle plus some chocolate/strawberry treats after our tv problem. We used room service for breakfast each morning and I was able to order from my phone via a website which was easy to use and our food showed up within the hour and was delicious. Our room was on the third floor above a bar that is next door and the bar had loud live music that went on until 11:15 on Saturday night so if you go to bed early, request a room that is not nearby that bar! We go to bed later than that so it was not an issue at all for us. On the last day, I texted the time I would need to receive my car and that was taken care of flawlessly. There were many restaurants and shops that were within a block of our hotel so the location was also excellent

Wonderful experience! Staff was very attentive and helpful, especially office manager, Jocelynn.
The rooms are beautiful and clean. The bed was very comfortable.
It’s a prime location for downtown Napa as everything is walkable There are tastings nearby that can be scheduled and through the hotel as well with a discounted rate.
We highly rate the breakfast. Excellent choices and food. Our waiter was very helpful as well, giving a lot of attention to us and offering helpful places.
Valet parking was quick and efficient.
We thoroughly enjoyed our stay.

We spent 3 weeks travelling in California, and this hotel which was our final destination before our flight home to London, was almost our favourite, as the breakfasts were utterly delicious. This was so welcome after so much of the indifferent food we had experienced before staying here. However it was pipped at the post by another hotel in San Francisco which provided exceptional service when we first arrived and I needed to buy a charger for the battery in my camera. The concierge there really went the extra mile, and within minutes we had been transported by taxi to the shop which stocked exactly what I needed, at an incredibly reasonable price. It is these touches which make the difference in the competitive world of hospitality, which is sadly losing its focus on its guests. The Andaz does not provide a full catering service which is a shame given the quality of its breakfasts, and amongst the plethora of other restaurants in the area we did not find anywhere else providing food which could be described as good, especially given the universally high prices in Napa. Overall, however, our stay here was very good and I would return, if I were to return to Napa.

Staff were very accommodating when we needed an early check-in for a VIP event at a show at the Uptown theater. I thought they went above and beyond to get a room for us. Rooms were clean, bed was very comfortable and shower is amazing with rain waterfall feature. The food at Andaz Farmers Table was delicious and our server, Vilma, provided us with excellent service. Would definitely be back for another stay!

Beautiful hotel right in the middle of downtown. We parked our car and walked to beautiful restaurants and enjoyed all that Napa had to offer

I was offered a room upgrade without asking for one. The hotel was beautiful & clean and located in downtown Napa. I look forward to returning.