Jo An Palace

Everyone was very kind and helpful , but Olga was the best!Big thanks to all the staff!!!We will definitively come back ;)

Lovely hotel, very central to everything for a very good price. They welcomed us with a lovely bottle of wine and fresh fruit for our anniversary which really made our stay! Thank you

personeel aardig en goed
kamer ook goed

Nice room but small.
The reception people had excellent servicealso the bar. The cleaning was not so good.
Small terrass with pool, not room for everyone. Beakfast okey. We did not try the evening food but it was included in our room.
The best that it was so near the old town!

I liked the location, staff and modernised rooms

Lovely city hotel
Nice pool on roof
Food ok
Breakfast ok but dinner very nice indeed
Nice walk to old town 800 yds away
Beach 12 mins away

Worth staying here

location, reception area

We had a wonderful stay at this hotel. The hotel itself is beautiful, the staff are always friendly, welcoming, and cheerful, and the food was absolutely delicious.

On our last day, we unfortunately had a small accident – our child accidentally damaged some bathroom equipment. We were charged €100 for the damage, which we completely understood. However, a few weeks later, the hotel contacted us to let us know that the actual repair cost was lower and they refunded the remaining amount.

This level of honesty and customer care is truly exceptional and shows how much this hotel values its guests. We highly appreciate their professionalism and integrity.

Thank you for making our stay so enjoyable. We would be happy to return and highly recommend this hotel to others! ⭐⭐⭐⭐⭐

I regret having to write this review, as the majority of my stay was wonderful. The hotel was modern, clean and well maintained, the facilities were good, and the location was ideal—quiet enough to relax, yet only a five-minute walk from the Old Town.

Unfortunately, my overall experience was completely overshadowed by the way I was treated after some of my personal belongings went missing from my room.

I had a small bag containing souvenirs and jewellery worth over £100, which had been sitting on the desk/shelf for most of my stay. On the final night, I noticed it had disappeared. I genuinely believe this was an honest mistake rather than theft, as I had items of much greater value in the room that were not touched. My assumption was that the cleaner had accidentally mistaken the bag for rubbish, despite it being nowhere near the bin, while actual rubbish beside it had been left behind.

When I first reported this to reception, the receptionist was kind, sympathetic and as helpful as she could be. She explained that the bins had already been collected, meaning it was unlikely the bag could be recovered, and suggested speaking to the manager the following morning.

The following morning, my partner spoke with the manager, whose response was incredibly dismissive. Rather than showing any concern or attempting to investigate, he implied the situation was our fault and simply advised us to contact the police before abruptly ending the conversation.

When we returned to check out, another receptionist apologised initially but then began questioning us in a way that felt accusatory, implying we had fabricated the situation. I made it clear that I wasn't expecting compensation—I simply wanted someone to acknowledge that a mistake had likely been made and offer an apology.

The manager approached and was extremely condescending. As I tried to express my emotion, I was told to calm down. Despite me being the person who had reported the issue, he repeatedly directed his responses to my male partner rather than me, refusing to engage with me directly. Throughout the interaction, I felt spoken down to, blamed and treated as though I was being dishonest.

Losing my belongings was disappointing, but mistakes happen. What ultimately ruined my stay was not the missing items, it was the complete lack of empathy, accountability and professionalism shown afterwards. Had the staff handled the situation with understanding and respect, I would likely still have left with a positive impression of the hotel. Instead, I left feeling upset, dismissed and unfairly accused.

Die Lage hat uns sehr gut gefallen, da die wunderschöne Altstadt sehr nah war und ebenfalls die Bushaltestelle, von der man Ausflüge in die nähere Umgebung unternehmen konnte.
Busse an den langen Sandstrand fuhren sehr oft.
Das Personal war sehr freundlich. Ein besonderes Dankeschön an das Reinigungspersonal😊

Un bel hôtel, bien placé et doté d'une belle décoration de qualité.
Le personnel est très sympathique et le rooftop avec la piscine est vraiment très agréable.
La taille de la chambre est convenable.
La restauration était très correcte dans son ensemble.
J'apporte une mention spéciale à Afina qui gère le restaurant et qui est vraiment adorable ! Bravo à elle pour sa gentillesse et son professionnalisme.

Locația excelentă, foarte aproape de centrul vechi, maxim 10 min de mers pe jos. De asemenea, ușor de ajuns la plaja urbană. Organizare bună pentru servirea meselor, cu un meniu variat și cafea excelentă de la bar (contracost ce-i drept). Piscina îngrijită, perfectă pentru relaxare.

Чистый, комфортный номер. Уютный отель, отзывчивый персонал.

Kind and helpful staff, elegant rooms, and great buffet

Came home two weeks ago after 10 nights here and really can't recommend the hotel highly enough. I had the biggest room with a balcony that I've ever had as a solo traveller and without having to pay a single supplement! Within 5 minutes walk from the beautiful Old Town, harbour and museums and with fabulous views from the roof top swimming pool. I stayed half board and the food, served buffet style and with plenty of choice, was delicious, fresh and varied. Their staff are wonderful and always welcoming. Special mention to Eva and Olga on reception and Athena in the restaurant for their friendly and extremely professional attention. Many thanks, I'll definitely be back! Francoise