PLAZA INN Graz City

Hotels
Best Western Plus
8.3 (5659 reviews)
Conrad-von-Hötzendorf-Straße 60 , Graz , at

Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast options
Nice location
Cons:
Poor room cleaning practices
Unorganized bar service

Categories

Cleanliness
7.49
Several comments indicated issues with room cleaning and maintenance.
Service
8.46
Mixed reviews; while breakfast staff were praised, reception had significant complaints.
Location
8.5
Good location close to city center, with easy access to public transportation.
Room Quality
7.95
Average quality noted, with some rooms lacking proper maintenance.
Amenities
8.48
Amenities generally good; major complaint was limited coffee service.
Value for Money
8.24
Generally good value with an excellent breakfast noted.
Food and Beverage
8.99
Breakfast options and staff received high praise.
Overall Experience
8.26
Overall a satisfactory experience with notable pros and cons.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 21:29

Property Description

Modern Business Hotel near Stadthalle and Graz Exhibition Center

Sauna and 24-Hour Front Desk
Enjoy the convenience of a sauna and a 24-hour front desk at our modern business hotel. Relax after a busy day of meetings or sightseeing in Graz.

Complimentary Amenities and Services
From free WiFi to landline phone calls to 48 countries, we ensure you stay connected throughout your stay. Take advantage of our business corner, lobby bar, and complimentary tea and coffee making facilities.

Convenient Location and Parking
Located directly across from Stadthalle, our hotel offers easy access to Graz Exhibition and Congress Centre. With an underground car park and tram stop opposite the hotel, exploring the Old Town is a breeze.

Ready to experience comfort and convenience at Best Western Plus Plaza Hotel Graz? Book your stay now!

Important information:

Please note that the hotel only has a limited number of private parking spaces, and reservations are not possible. The nearest public parking garage is available at Messe/Congress Graz, 984 feet away.
Please note that dogs will incur an additional charge of EUR 20 per day , per dog.Parking is subject to availability due to limited spaces.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GRZ

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 15 per day.

Location

Guest Reviews

8.3
Based on 5659 reviews
Cleanliness: 7.49
Service: 8.46
Location: 8.5
Room Quality: 7.95
Amenities: 8.48
Value for Money: 8.24
Food and Beverage: 8.99
Overall Experience: 8.26
C
Carmen Schweiger solo_traveller at
9
2026-07-26 via Nuitee
D
Dominik solo_traveller at
8
2026-07-25 via Nuitee
R
Rolf solo_traveller de
8
2026-07-25 via Nuitee
J
Julia solo_traveller at
4
2026-07-25 via Nuitee
A
Aleksandar extended_group at
7
2026-07-25 via Nuitee
D
Derek solo_traveller gb
8
Good location
Pros:

Good location for visiting Graz centre and the Merkur Arena

Cons:

Not enough staff in evening.
Bar very busy due to football match however only one member of staff trying to do several different jobs i.e. on reception, preparing food for room service and serving behind the bar resulting in very long delays in serving customers. We actually gave up waiting in the end.
Roadworks directly outside continued throughout the night with very loud banging at 2 a.m.. Whilst not directly the fault of the hotel this led to a very uncomfortable night and lack of sleep. Don't understand why the roadworks right outside the hotel had to continue overnight and no explanation or warning from hotel staff.
Private balcony on top floor is not private for the room but shared with all adjacent rooms.

Inconvieniently a "check out email" was sent to me by the hotel at 4 a.m. which has potential to disturb anyone sleeping at that time.
More worryingly at approx 12 midnight intruders were able to enter the other room I had booked and my friends were startled to be woken up by what appeared to be a family with a young child in a buggy. It's astonishing that the keycard issued to the other family by reception was able to allow them access to another room.
Reception must have been aware of this mistake but made no attempt to apologise.

2026-07-24 via Nuitee
G
Gordon extended_group gb
9
Good place to stay so welcoming and very clean
Pros:

It was spotless and staff very helpful

Cons:

Nothing

2026-07-24 via Nuitee
A
Alexandre family_with_children fr
9
2026-07-24 via Nuitee
A
Andevco couple at
6
2026-07-24 via Nuitee
B
badea family_with_children de
9
2026-07-23 via Nuitee
P
Paula family_with_children ro
7
2026-07-23 via Nuitee
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Justinas family_with_children lt
7
Pros:

The breakfast had a great variety of options to choose from, with something to suit different tastes.

Cons:

The location itself was not bad, but there was a lot of construction work happening nearby during our stay, which made it quite noisy outside. The breakfast was also quite expensive compared to the value provided.

The cleanliness of the room could be improved as well. The mirror and windows were dirty from the inside, and the curtains had a lot of dust. As a result, the room had a noticeable dusty smell, which affected the overall comfort of the stay.

Air conditioning could be better.

2026-07-23 via Nuitee
F
František solo_traveller sk
9
2026-07-23 via Nuitee
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Christian couple ch
8
2026-07-23 via Nuitee
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Lorenzo solo_traveller it
9
2026-07-22 via Nuitee
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Edyta family_with_children pl
9
2026-07-22 via Nuitee
D
Delphine couple de
8
2026-07-22 via Nuitee
D
Delphine couple de
8
2026-07-22 via Nuitee
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Paweł Wawrzycki solo_traveller pl
9
2026-07-21 via Nuitee
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Rezarta family_with_children be
8
2026-07-21 via Nuitee