Emerald Hotel

Hotels
7.4 (1010 reviews)
13 Gladstone Road , Gisborne , nz

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Spacious rooms
Cons:
Poor cleanliness
High prices

Categories

Cleanliness
5.79
Multiple reviews indicate issues with cleanliness, including dirty rooms and poor maintenance.
Service
8.26
Service mentioned as standard but some complaints about unresponsive reception.
Location
9.3
Positive sentiments regarding the hotel's location near bars and restaurants.
Room Quality
7.25
Rooms varied in quality; some were nice while others were described as underwhelming and outdated.
Amenities
6.78
Limited amenities noted, including no breakfast options and poor facilities.
Value for Money
5.74
Many reviews expressed that the hotel was overpriced for the quality received.
Food and Beverage
7.79
No specific feedback on food options; breakfast not available.
Overall Experience
8.26
Experience was generally mixed with positive location but significant concerns about cleanliness and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 08:57

Property Description

Central Location in Gisborne's Shopping Precinct
Spacious Rooms with Modern Amenities
Food Delivery Services and Proximity to Restaurants

To book a relaxing stay in Gisborne, choose the Emerald Hotel with its convenient location, comfortable rooms, and excellent services!

Important information:

Please note that 'Breakfast Included' rates feature breakfast for adult guests only. Breakfast is charged NZD 11 per child.

Please note that there is a 2% charge when you pay with a credit card.

You must show a valid photo ID and credit card upon check-in.

Guests under the age of 18 can only check in with a parent or official guardian. The legal guardian must provide a current photo ID or proof of guardianship if requested upon check-in and must also be staying at the property.

Please note that this hotel has a strict 'No Party Policy'.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: GIS

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

7.4
Based on 1010 reviews
Cleanliness: 5.79
Service: 8.26
Location: 9.3
Room Quality: 7.25
Amenities: 6.78
Value for Money: 5.74
Food and Beverage: 7.79
Overall Experience: 8.26
B
Brian • couple • nz
7
2026-06-17 • via Nuitee
Q
Quinten • solo_traveller • nz
8
2026-06-14 • via Nuitee
A
Ayobola • solo_traveller • nz
8
Pros:

City centre proximity

Cons:

No telephone in the room

2026-06-13 • via Nuitee
W
Wiremu • solo_traveller • nz
4
Very, very average
Pros:

Nothing

Cons:

Nothing

2026-06-06 • via Nuitee
K
kaua • solo_traveller • nz
5
Fair
2026-06-04 • via Nuitee
L
Lilann • family_with_children • nz
10
2026-06-03 • via Nuitee
G
Glen • solo_traveller • nz
7
Mint
Pros:

Location

Cons:

Traffic noise

2026-06-01 • via Nuitee
P
Penelope • solo_traveller • nz
10
2026-05-26 • via Nuitee
B
Barbara • solo_traveller • nz
7
Perfect accomodation for me.
Pros:

Responsive and friendly staff. Good bed and good shower.

Cons:

Nothing.

2026-05-25 • via Nuitee
L
Lantana • solo_traveller • nz
8
2026-05-20 • via Nuitee
E
Emer • solo_traveller • nz
2
2026-05-19 • via Nuitee
M
Morehu • solo_traveller • nz
6
2026-05-17 • via Nuitee
S
Sandhu • solo_traveller • nz
5
Cons:

The only problem was that there was No Kitchenette there.

2026-05-16 • via Nuitee
V
Viviane • solo_traveller • nz
8
Comfortable stay with easy access and a great mattress.
Pros:

Easy access and comfortable- very good bed mattress

Cons:

Even though the bathroom was large and very comfortable, every time I took a shower, the water would end up all over the bathroom. Even with the glass shower enclosure, the whole bathroom floor would get wet.

2026-05-10 • via Nuitee
R
Rangimarie • family_with_children • nz
4
Pros:

The staff were lovely and it was easy to check in an out.

Cons:

The property itself felt dirty. The empty spaces around the hotel feel like its an abandoned building. The pool had bird poo all through, so even though its open, its probably not swimable. The furniture is really outdated, whole place just feels old and cold.

2026-05-08 • via Nuitee
C
Claire • family_with_children • nz
5
Pros:

Location

Cons:

No kitchen sink!

2026-05-04 • via Nuitee
A
Ana • family_with_children • nz
2
Location was really good for what we needed but place is rundown, dirty and smelly.
Pros:

Location is very good

Cons:

Place is dirty and old. Room wasn’t cleaned properly. The carpet was horrible like cheap garage carpet

2026-05-03 • via Nuitee
W
wegrac • solo_traveller • nz
1
Itchy
Pros:

Nothing

Cons:

The bed lice. Bites all Over me after leaving

2026-05-02 • via Nuitee
A
Atousa • couple • nz
8
Good
Pros:

Location is perfect, exactly in the middle of the city.
easy late check-in

Cons:

The room is too big and could not be warm during the night. Even though the curtain was thick, it could not prevent the cold weather from coming inside.

2026-05-02 • via Nuitee
E
evonne • extended_group • nz
5
Excellent
Pros:

Room location parking

2026-04-30 • via Nuitee