Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel

Hotels
•
Ascend Collection
8.3 (1611 reviews)
4 Roberts Road , Asheville , us

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean facilities
Friendly staff
Good location
Affordable pricing
Cons:
Noise from adjacent rooms
Rude service at check-in
Cleanliness issues in room
Breakfast quality could be improved

Categories

Cleanliness
7.8
Some guests mentioned cleanliness issues, including crumbs and dust on surfaces.
Service
8.8
Most reviews noted friendly staff, but there were mentions of rude service at check-in.
Location
8.3
Conveniently located near the Biltmore, but some concerns about safety.
Room Quality
7.8
Several reviews mentioned noise disturbances and old equipment in the rooms.
Amenities
8.3
Good amenities mentioned, but issues with the pool temperature and lack of entertainment options.
Value for Money
8.8
Guests felt that the price was reasonable for the experience.
Food and Beverage
7.8
Mixed feedback about breakfast quality and limited options.
Overall Experience
8.8
Positive experiences reported despite some complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:18

Property Description

Indulge in Comfort and Convenience

Convenient Location: Situated near Interstate 40, our Asheville hotel offers easy access to the Biltmore Estate and Downtown Asheville.

Relaxing Amenities: Enjoy our indoor pool, complimentary hot breakfast, and free WiFi during your stay. Unwind in our lobby with rustic décor and a cozy fireplace.

Modern Comforts: Each room at Brookstone Lodge near Biltmore Village, Ascend Hotel Collection is equipped with a flat-screen TV, microwave, and refrigerator. Plus, our 24/7 front desk, business center, and fitness facility cater to all your needs.

Book now and experience a delightful stay at our Asheville retreat.

Important information:

Maintenance work of the elevator will be carried out until the afternoon of the 30/06/25.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AVL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

8.3
Based on 1611 reviews
Cleanliness: 7.8
Service: 8.8
Location: 8.3
Room Quality: 7.8
Amenities: 8.3
Value for Money: 8.8
Food and Beverage: 7.8
Overall Experience: 8.8
L
Leonardo • family_with_children • us
1
TERRIBLE, please don't go there
Pros:

Nothing

Cons:

Everything

2026-07-11 • via Nuitee
R
Ravi • family_with_children • us
5
Decent if you don't use the sofa bed
Pros:

Location was good

Cons:

Sofa bed was terrible. If I knew this, I would have made different arrangements instead of suffering through the night.

2026-07-10 • via Nuitee
A
Avery • family_with_children • us
9
I rest good
Pros:

The hospitality

Cons:

Same breakfast everyday

2026-07-09 • via Nuitee
R
Rodney • couple • us
6
It was a good stay
Pros:

Location

Cons:

Showers

2026-07-06 • via Nuitee
D
David • solo_traveller • us
6
2026-07-04 • via Nuitee
E
Elizabeth • couple • us
10
Pros:

The breakfast was really good and the staff were so kind and helpful

2026-07-03 • via Nuitee
S
Serkia • couple • us
10
Pros:

Clean and peaceful

2026-06-27 • via Nuitee
S
Scott • solo_traveller • us
7
Good in a pinch
Pros:

The price amd location

Cons:

Room had malfunctioning light, grout around shower was busted or dirty, light shinning directly on window, insufficient lighting in room altogether.

2026-06-26 • via Nuitee
N
Nelson • solo_traveller • us
6
Pros:

Location wasn't bad and the staff was nice.

Cons:

The rooms were extremely small. I guess I was expecting a little bit bigger.

2026-06-24 • via Nuitee
O
Oksana • family_with_children • us
10
2026-06-24 • via Nuitee
H
HEATHER • couple • us
5
Very clean but not great
Pros:

The hotel is extremely well kept, clean, and pretty, right down to the landscaping. The staff is exceptionally nice!!

Cons:

The queen beds are absolutely worn out. Laying on the bed, our feet were higher than our heads so it felt like we were sleeping downhill. The breakfast was pitiful. Even the coffee was so-so.

2026-06-20 • via Nuitee
N
Nixon • solo_traveller • us
10
2026-06-19 • via Nuitee
L
Leo • solo_traveller • us
6
Staff seam brand new and not personalable. Don’t be afraid to speak and be friendly
Pros:

I’ve stayed before and I like the property. And location

Cons:

Bed was terrible not comfortable, shower was broken , limited amount of water going to the shower head because the diverter was broken.

2026-06-19 • via Nuitee
A
Amanda • solo_traveller • us
10
2026-06-17 • via Nuitee
J
J3707HGchristopherw • Family • Hilton Head, South Carolina
2
Warning do not stay at this establishment.
Pros:

Pictures shown are false. Breakfast is horrible. One of the waffle irons had handles that were loose and couldn't be used.
No manager on duty in the evening. Guy at desk was rude when we told him our room hadn't been serviced. Exterior grounds need attention.

2026-06-16 • via Tripadvisor
D
Debbie • couple • us
10
2026-06-15 • via Nuitee
D
Debbie • couple • us
9
2026-06-15 • via Nuitee
K
karendK8977AI • Family • Murphysboro, Illinois
10
Brookstone Lodge Asheville, NC
Pros:

This hotel was just off the exit from the highway and was so easy to find. The hotel is beautiful, and the rooms are lovely. The breakfast consisted of make-your-own waffles, toast, cereal, sausage, eggs, orange juice, coffee, and other breakfast items. I would definitely stay here again.

2026-06-13 • via Tripadvisor
K
Kelsey • family_with_children • us
7
Pros:

Clean. Friendly staff. Secure.

Cons:

The pillows were lumpy.

2026-06-13 • via Nuitee
J
Jennifer • family_with_children • us
9
2026-06-11 • via Nuitee