Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel

Hotels
•
Ascend Collection
8.3 (1644 reviews)
4 Roberts Road , Asheville , US
+1 828-398-5888

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean facilities
Friendly staff
Good location
Affordable pricing
Cons:
Noise from adjacent rooms
Rude service at check-in
Cleanliness issues in room
Breakfast quality could be improved

Categories

Cleanliness
7.8
Some guests mentioned cleanliness issues, including crumbs and dust on surfaces.
Service
8.8
Most reviews noted friendly staff, but there were mentions of rude service at check-in.
Location
8.3
Conveniently located near the Biltmore, but some concerns about safety.
Room Quality
7.8
Several reviews mentioned noise disturbances and old equipment in the rooms.
Amenities
8.3
Good amenities mentioned, but issues with the pool temperature and lack of entertainment options.
Value for Money
8.8
Guests felt that the price was reasonable for the experience.
Food and Beverage
7.8
Mixed feedback about breakfast quality and limited options.
Overall Experience
8.8
Positive experiences reported despite some complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:18

Property Description

Indulge in Comfort and Convenience

Convenient Location: Situated near Interstate 40, our Asheville hotel offers easy access to the Biltmore Estate and Downtown Asheville.

Relaxing Amenities: Enjoy our indoor pool, complimentary hot breakfast, and free WiFi during your stay. Unwind in our lobby with rustic décor and a cozy fireplace.

Modern Comforts: Each room at Brookstone Lodge near Biltmore Village, Ascend Hotel Collection is equipped with a flat-screen TV, microwave, and refrigerator. Plus, our 24/7 front desk, business center, and fitness facility cater to all your needs.

Book now and experience a delightful stay at our Asheville retreat.

Important information:

Maintenance work of the elevator will be carried out until the afternoon of the 30/06/25.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AVL

Location

Guest Reviews

8.3
Based on 1644 reviews
Cleanliness: 7.8
Service: 8.8
Location: 8.3
Room Quality: 7.8
Amenities: 8.3
Value for Money: 8.8
Food and Beverage: 7.8
Overall Experience: 8.8
A
Adrienne • couple • us
4
Won’t be back
Pros:

The location was fine. Bed was ok

Cons:

It was filthy, the pull out couch was moldy, the shower leaked huge puddles. They came to clean the room but only removed the towels and didn’t give us any new ones. Breakfast was terrible

2026-09-16 • via Nuitee
P
Peggy • solo_traveller • us
10
Anniversary Biltmore
2026-09-14 • via Nuitee
P
Paige • solo_traveller • us
2
Make sure you have extra towels 🙄
Pros:

Location

Cons:

When we called the reception desk to request bedding for the pull out couch and extra towels we were told that we as Guest had to come down stairs to get them. The next morning we needed another towel amd we told that 'we had to go find the house keeping personal and they were probably on the 2nd floor'. Never in my life had i have to chase down the house keeping to get an extra towel.

There was also a sign posted behind the toilet to 'lay extra towels down because the shower leaks and the extra towels prevent it from leaking to the floor below' 🤔

The hotel smelt musty and like mildew and im sure its because of this.

2026-09-14 • via Nuitee
T
Thelma • family_with_children • us
9
Pros:

Está súper comodo

Cons:

La puerta del baño no se cerraba.

2026-09-12 • via Nuitee
P
Peyton • extended_group • us
1
2026-09-07 • via Nuitee
S
Shawnna • solo_traveller • us
8
Good stay for the price
Pros:

Beds and sheets were super comfortable

Cons:

Ac didnt work great. Hotel smelt like pot

2026-09-06 • via Nuitee
K
Korah • couple • us
6
2026-09-01 • via Nuitee
Y
Yvonne • couple • us
8
2026-08-24 • via Nuitee
I
Irina • couple • us
8
It was what we expected. Pretty good value for the money.
Pros:

Breakfast was satisfactory. It is close to the highway, easy to reach places we visited. Room was clean. Tea and coffee available at any time.

Cons:

It was somewhat noisy from the road. There are no places to eat in the walking distance.

2026-08-23 • via Nuitee
A
Alexis • solo_traveller • us
7
2026-08-23 • via Nuitee
L
Lynn • solo_traveller • us
8
2026-08-22 • via Nuitee
V
Victoria • couple • us
10
2026-08-22 • via Nuitee
J
Jogerst • solo_traveller • us
10
Great stop!
Pros:

Very clean with friendly staff.

2026-08-20 • via Nuitee
J
Jamie • family_with_children • us
6
Nice location for visiting the area. The hotel was clean and comfortable. The breakfast was ok and the pool looked clean
Pros:

Convenient location , well lit parking lot and close to main door.

Cons:

It’s a good place to stay for a night or 2 but felt the area it was in was going downhill.

2026-08-20 • via Nuitee
L
Lurdes • couple • us
10
Pleasant and affordable
Pros:

Very clean and friendly staff!

2026-08-16 • via Nuitee
G
Giazzon • solo_traveller • us
7
Pros:

Location

Cons:

Breakfast

2026-08-13 • via Nuitee
D
Dubraska • couple • es
9
Cómodo y amigable
Pros:

Muy cómodo y personal muy amable

Cons:

Las alfombras de los pasillos necesitan un cambio.

2026-08-11 • via Nuitee
A
Allison • couple • us
10
Great stay - comfortable and economical
Pros:

Very comfortable

Cons:

Looked a little used

2026-08-11 • via Nuitee
T
Tad • couple • us
8
Pros:

Clean facilities and friendly staff

Cons:

Noisy at night. People in hallway and AC unit.

2026-08-10 • via Nuitee
K
Kelly • extended_group • us
7
2026-08-07 • via Nuitee