Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel

Hotels
•
Ascend Collection
8.3 (1573 reviews)
4 Roberts Road , Asheville , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Clean facilities
Friendly staff
Good location
Affordable pricing
Cons:
Noise from adjacent rooms
Rude service at check-in
Cleanliness issues in room
Breakfast quality could be improved

Categories

Cleanliness
7.8
Some guests mentioned cleanliness issues, including crumbs and dust on surfaces.
Service
8.8
Most reviews noted friendly staff, but there were mentions of rude service at check-in.
Location
8.3
Conveniently located near the Biltmore, but some concerns about safety.
Room Quality
7.8
Several reviews mentioned noise disturbances and old equipment in the rooms.
Amenities
8.3
Good amenities mentioned, but issues with the pool temperature and lack of entertainment options.
Value for Money
8.8
Guests felt that the price was reasonable for the experience.
Food and Beverage
7.8
Mixed feedback about breakfast quality and limited options.
Overall Experience
8.8
Positive experiences reported despite some complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:18

Property Description

Indulge in Comfort and Convenience

Convenient Location: Situated near Interstate 40, our Asheville hotel offers easy access to the Biltmore Estate and Downtown Asheville.

Relaxing Amenities: Enjoy our indoor pool, complimentary hot breakfast, and free WiFi during your stay. Unwind in our lobby with rustic décor and a cozy fireplace.

Modern Comforts: Each room at Brookstone Lodge near Biltmore Village, Ascend Hotel Collection is equipped with a flat-screen TV, microwave, and refrigerator. Plus, our 24/7 front desk, business center, and fitness facility cater to all your needs.

Book now and experience a delightful stay at our Asheville retreat.

Important information:

Maintenance work of the elevator will be carried out until the afternoon of the 30/06/25.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AVL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

8.3
Based on 1573 reviews
Cleanliness: 7.8
Service: 8.8
Location: 8.3
Room Quality: 7.8
Amenities: 8.3
Value for Money: 8.8
Food and Beverage: 7.8
Overall Experience: 8.8
D
Daniel • solo_traveller • us
9
Pros:

So, many things
Clean rm
Well light parking lot
Quiet
Swimming pool was heated
Great breakfast selection 👌

Cons:

The room didn't have a bathtub.
The sliding doors hide the light switches

2026-05-28 • via Nuitee
A
austin • couple • us
10
2026-05-25 • via Nuitee
7
753cristym • Family
2
Nasty employee
Pros:

I normally do not leave negative reviews, but this needs to be addressed. During my stay, the odor coming from the front desk employee was extremely strong and unpleasant for multiple days in a row. It was noticeable throughout the lobby area, and several guests and even staff members were commenting about it.

A hotel’s first impression starts at the front desk, and unfortunately this created a very uncomfortable experience. I hope management addresses the issue professionally because cleanliness and presentation are a major part of hospitality.

2026-05-24 • via Tripadvisor
• family_with_children • us
10
It was a good place to stay.
Pros:

The location was great since we were traveling through that area to reach our destination.
The breakfast was great for a light breakfast to get our morning started.
The staff was very helpful and friendly.

Cons:

Nothing. It’s a good place to stay.

2026-05-23 • via Nuitee
S
Shirley • couple • us
8
2026-05-22 • via Nuitee
T
Tammy • solo_traveller • us
7
2026-05-22 • via Nuitee
A
ayeko • family_with_children • us
8
2026-05-17 • via Nuitee
K
Kevin • solo_traveller • us
3
Pros:

Staff was very helpful and friendly. Felt bad for the front desk attendant but she held strong as she tried to help fix all the reservation and walk in room assignments.

Cons:

Room was not clean. Crumbs in pull out sofa bed. Shower door would not stay closed. Stain on sofa.

2026-05-16 • via Nuitee
6
677arik • Solo travel
8
Most Improved Award
Pros:

Improved since the last visit. Clean room, quiet environment. The walls are still thin, and not everything works, but the parking is safe and plentiful, the amenities are pleasant, and the staff are friendly. Worth a second chance!

2026-05-15 • via Tripadvisor
A
Amanda • solo_traveller • us
8
Pros:

It was clean.

Cons:

The room was very small.

2026-05-15 • via Nuitee
B
Braden • extended_group • us
4
There are plenty of better options around Asheville
Cons:

Bizarre experience. The lobby, hallways and room all had different unpleasant smells. Room cleanliness was questionable. Staff was not welcoming.

2026-05-13 • via Nuitee
M
Melina • solo_traveller • us
7
We needed a bed for the night that didn’t cost an arm and a leg, this was it.
Pros:

Location was convenient for our plans. The room was spacious, bed comfortable.

Cons:

There was only one elevator and it seemed to be a hassle to use. Only one ice machine and on the first floor. Despite it being non smoking and the signs stating there was a fine for smoking/vaping, someone was definitely stinking up the hallway or stairwell, but no one seemed to care.

2026-05-13 • via Nuitee
R
Ramona • solo_traveller • us
9
2026-05-11 • via Nuitee
A
Amber • couple • us
8
Overall, nice hotel. I liked the updates, very quiet and affordable. Perfect place to stay for a day or two while you ex
Pros:

Close to Biltmore, small, quiet.

Cons:

I could tell that some updates had been done to this older hotel which looked great, however, there were still some things that needed updating. The guest information books in the rooms were not accurate. For example tv channels did not match the guide. The fan in the bathroom did not work, not a huge deal but for such a small room with minimal airflow it’s a nice feature to have, especially when traveling with someone else.

2026-05-11 • via Nuitee
B
Bart • couple • us
10
Excellent value and onle a few short miles from Biltmore Estates and a much better price than hotels
Pros:

Rooms were neat beds were comfortable and well made

2026-05-10 • via Nuitee
J
JanTravling • solo_traveller • at
9
2026-05-10 • via Nuitee
J
John • couple • us
5
2026-05-07 • via Nuitee
V
Vosler • solo_traveller • us
10
Convenient
Pros:

Easy to access Biltmore, downtown Asheville and the Blue Ridge Parkway

2026-05-06 • via Nuitee
M
Maleke • couple • us
10
Nice place
Pros:

Very clean and quiet

Cons:

Breakfast could have been better ..

2026-05-03 • via Nuitee
L
Lynne • couple • us
5
Unfortunate decline in comfort and cleanliness.
Pros:

We've stayed here several times over the past few years to visit children and grandchildren in the Asheville area. The location is central to many of Asheville's best restaurants and shops. It's easy to jump on and off Rt. 40.

Cons:

There has been a noticeable decline in cleanliness and upkeep of the rooms and property in the last couple of years. Our queen room this past week was miserably small and cramped. The bathroom had a sliding barn door style that didn't stay open, so it became an annoyance. Unfortunately, it also had a large gap when it was closed and didn't afford much privacy. Although the room had been "cleaned", the floors were still sticky and dirty and the room had a general dusty yuck factor. The refrigerator made loud, weird sounds throughout the night - like pounding and whirring, so we didn't sleep well at all. The bed was not comfortable either. It had a thick pad that was made for a twin bed which kept sliding off kilter, becoming lumpy throughout the night. I don't think that removing the pad would add any comfort, however. Throughout our stays here over the past few years there's been a steady, negative decline. We decided this was our last stay at Brookstone Lodge - we'll be looking at other properties in the area for our visits to Asheville. I'm sorry to be so negative, and I do realize that many establishments in Asheville have had a hard time recovering from the flood during Hurricane Helene, but at this point, it is not worth the money or our unease.

2026-04-28 • via Nuitee