Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel

Hotels
•
Ascend Collection
8.3 (1593 reviews)
4 Roberts Road , Asheville , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Clean facilities
Friendly staff
Good location
Affordable pricing
Cons:
Noise from adjacent rooms
Rude service at check-in
Cleanliness issues in room
Breakfast quality could be improved

Categories

Cleanliness
7.8
Some guests mentioned cleanliness issues, including crumbs and dust on surfaces.
Service
8.8
Most reviews noted friendly staff, but there were mentions of rude service at check-in.
Location
8.3
Conveniently located near the Biltmore, but some concerns about safety.
Room Quality
7.8
Several reviews mentioned noise disturbances and old equipment in the rooms.
Amenities
8.3
Good amenities mentioned, but issues with the pool temperature and lack of entertainment options.
Value for Money
8.8
Guests felt that the price was reasonable for the experience.
Food and Beverage
7.8
Mixed feedback about breakfast quality and limited options.
Overall Experience
8.8
Positive experiences reported despite some complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:18

Property Description

Indulge in Comfort and Convenience

Convenient Location: Situated near Interstate 40, our Asheville hotel offers easy access to the Biltmore Estate and Downtown Asheville.

Relaxing Amenities: Enjoy our indoor pool, complimentary hot breakfast, and free WiFi during your stay. Unwind in our lobby with rustic décor and a cozy fireplace.

Modern Comforts: Each room at Brookstone Lodge near Biltmore Village, Ascend Hotel Collection is equipped with a flat-screen TV, microwave, and refrigerator. Plus, our 24/7 front desk, business center, and fitness facility cater to all your needs.

Book now and experience a delightful stay at our Asheville retreat.

Important information:

Maintenance work of the elevator will be carried out until the afternoon of the 30/06/25.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AVL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

8.3
Based on 1593 reviews
Cleanliness: 7.8
Service: 8.8
Location: 8.3
Room Quality: 7.8
Amenities: 8.3
Value for Money: 8.8
Food and Beverage: 7.8
Overall Experience: 8.8
K
Kelsey • family_with_children • us
7
Pros:

Clean. Friendly staff. Secure.

Cons:

The pillows were lumpy.

2026-06-13 • via Nuitee
J
Jennifer • family_with_children • us
9
2026-06-11 • via Nuitee
G
Geraldine • extended_group • us
10
Pleased with quality of this "Choice" Hotel.
Pros:

We were in a "family" room with five adults and it was suprisingly comfortable albeit a bit crowded. The breakfast was very, very good and we always appreciate locations with hot chocolate available as we do not drink coffee or tea.

Cons:

Nothing specific that I can remember.

2026-06-09 • via Nuitee
A
Amy • family_with_children • us
10
Perfect stay.
Pros:

The location was perfect with only a short drive into the mountains to watch the sunset. Breakfast was delicious with so many options and of coarse those delish fluffy donit yourself waffles too.

Cons:

Nothing went wrong on this stay. No complaints.

2026-06-08 • via Nuitee
L
Lucy • family_with_children • us
9
Pros:

Friendly staff

Cons:

Parking

2026-06-08 • via Nuitee
C
Cecilia • couple • us
8
2026-06-06 • via Nuitee
C
Cecilia • couple • us
8
2026-06-06 • via Nuitee
B
Betsy • couple • us
10
2026-06-06 • via Nuitee
P
Postell • solo_traveller • us
10
2026-06-04 • via Nuitee
C
Christina N. • couple • us
4
Won’t be going back
Pros:

Location is good

Cons:

Bed is metal not secured properly. Mattress was hard and dipping the middle. Pillows are tiny and uncomfortable. Shower floor needs scrubbing and pendant light doesn’t work.

2026-06-03 • via Nuitee
M
Maxwell • family_with_children • us
7
2026-06-02 • via Nuitee
K
Kriston • solo_traveller • us
10
2026-05-31 • via Nuitee
C
CATHY • solo_traveller • us
8
2026-05-31 • via Nuitee
D
Daniel • solo_traveller • us
9
Pros:

So, many things
Clean rm
Well light parking lot
Quiet
Swimming pool was heated
Great breakfast selection 👌

Cons:

The room didn't have a bathtub.
The sliding doors hide the light switches

2026-05-28 • via Nuitee
A
austin • couple • us
10
2026-05-25 • via Nuitee
7
753cristym • Family
2
Nasty employee
Pros:

I normally do not leave negative reviews, but this needs to be addressed. During my stay, the odor coming from the front desk employee was extremely strong and unpleasant for multiple days in a row. It was noticeable throughout the lobby area, and several guests and even staff members were commenting about it.

A hotel’s first impression starts at the front desk, and unfortunately this created a very uncomfortable experience. I hope management addresses the issue professionally because cleanliness and presentation are a major part of hospitality.

2026-05-24 • via Tripadvisor
• family_with_children • us
10
It was a good place to stay.
Pros:

The location was great since we were traveling through that area to reach our destination.
The breakfast was great for a light breakfast to get our morning started.
The staff was very helpful and friendly.

Cons:

Nothing. It’s a good place to stay.

2026-05-23 • via Nuitee
T
Tammy • solo_traveller • us
7
2026-05-22 • via Nuitee
S
Shirley • couple • us
8
2026-05-22 • via Nuitee
A
ayeko • family_with_children • us
8
2026-05-17 • via Nuitee