Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel

Hotels
•
Ascend Collection
8.3 (1611 reviews)
4 Roberts Road , Asheville , us
+1 828-398-5888

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean facilities
Friendly staff
Good location
Affordable pricing
Cons:
Noise from adjacent rooms
Rude service at check-in
Cleanliness issues in room
Breakfast quality could be improved

Categories

Cleanliness
7.8
Some guests mentioned cleanliness issues, including crumbs and dust on surfaces.
Service
8.8
Most reviews noted friendly staff, but there were mentions of rude service at check-in.
Location
8.3
Conveniently located near the Biltmore, but some concerns about safety.
Room Quality
7.8
Several reviews mentioned noise disturbances and old equipment in the rooms.
Amenities
8.3
Good amenities mentioned, but issues with the pool temperature and lack of entertainment options.
Value for Money
8.8
Guests felt that the price was reasonable for the experience.
Food and Beverage
7.8
Mixed feedback about breakfast quality and limited options.
Overall Experience
8.8
Positive experiences reported despite some complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:18

Property Description

Indulge in Comfort and Convenience

Convenient Location: Situated near Interstate 40, our Asheville hotel offers easy access to the Biltmore Estate and Downtown Asheville.

Relaxing Amenities: Enjoy our indoor pool, complimentary hot breakfast, and free WiFi during your stay. Unwind in our lobby with rustic décor and a cozy fireplace.

Modern Comforts: Each room at Brookstone Lodge near Biltmore Village, Ascend Hotel Collection is equipped with a flat-screen TV, microwave, and refrigerator. Plus, our 24/7 front desk, business center, and fitness facility cater to all your needs.

Book now and experience a delightful stay at our Asheville retreat.

Important information:

Maintenance work of the elevator will be carried out until the afternoon of the 30/06/25.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AVL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

8.3
Based on 1611 reviews
Cleanliness: 7.8
Service: 8.8
Location: 8.3
Room Quality: 7.8
Amenities: 8.3
Value for Money: 8.8
Food and Beverage: 7.8
Overall Experience: 8.8
M
Meschell • couple • us
8
2026-07-26 • via Nuitee
D
David • solo_traveller • us
4
Pros:

Nothing

Cons:

Everything

2026-07-23 • via Nuitee
A
Avery • couple • us
4
2026-07-23 • via Nuitee
A
Anthony • couple • us
7
Place was great for one night
Pros:

Convenience off of interstate

Cons:

Breakfast food

2026-07-23 • via Nuitee
T
Taylor • family_with_children • us
5
2026-07-22 • via Nuitee
E
Enrique • family_with_children • us
10
Pros:

Amazing

2026-07-21 • via Nuitee
E
Enrique • couple • us
9
Pros:

Everything was amazing

2026-07-21 • via Nuitee
B
beasley • family_with_children • us
10
2026-07-20 • via Nuitee
D
Debbie • couple • us
6
Pros:

Location

Cons:

Smelly, chipped tile on floor, humidity real high in room, staff rude or absent.

2026-07-20 • via Nuitee
L
Leslie • solo_traveller • us
10
2026-07-18 • via Nuitee
S
Susanne • family_with_children • us
8
Only stayed one night so good stay!
Pros:

Super close to the Biltmore!

Cons:

There was a strong odor in the halls and elevator but luckily not in our room.

2026-07-16 • via Nuitee
C
Carola • couple • de
7
Great for a quick sleepover
Pros:

Convenient for our purpose

Cons:

Breakfast is not as good as described

2026-07-15 • via Nuitee
K
Kathleen • solo_traveller • us
6
Slightly less than mediocre
Pros:

Location was good

Cons:

Room 314 had mold and several places and Internet doesn't work

2026-07-14 • via Nuitee
L
Lara • family_with_children • us
8
Pros:

Convenient to downtown, easy access. Continental breakfast was great, lots of options and ample seating.

Cons:

We had a room with pull out sofa bed. It was so uncomfortable my son couldn’t sleep on it. The mattress was very thin/worn and you could absolutely feel the springs within it. There was no way any of us could have slept comfortably on that mattress, so he ended up sleeping on the small sofa instead. We also wish the pool had slightly later hours.

2026-07-14 • via Nuitee
A
Avery • solo_traveller • us
10
Pros:

Best sleep 😴

2026-07-12 • via Nuitee
A
Avery • solo_traveller • us
10
2026-07-12 • via Nuitee
L
Leonardo • family_with_children • us
1
TERRIBLE, please don't go there
Pros:

Nothing

Cons:

Everything

2026-07-11 • via Nuitee
R
Ravi • family_with_children • us
5
Decent if you don't use the sofa bed
Pros:

Location was good

Cons:

Sofa bed was terrible. If I knew this, I would have made different arrangements instead of suffering through the night.

2026-07-10 • via Nuitee
A
Avery • family_with_children • us
9
I rest good
Pros:

The hospitality

Cons:

Same breakfast everyday

2026-07-09 • via Nuitee
R
Rodney • couple • us
6
It was a good stay
Pros:

Location

Cons:

Showers

2026-07-06 • via Nuitee