Regis Hotel Spa

Hotels
8.6 (1012 reviews)
Calle Santander, 3 Ave 3-47 zona 2 , Panajachel , gt

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Family rooms
Garden
Pets allowed
Luggage storage
See all facilities

Review Highlights

Pros:
Beautiful location
Thermal baths
Cons:
Poor cleanliness
Food quality issues

Categories

Cleanliness
7.93
Cleanliness was noted as subpar in some reviews, impacting the overall experience.
Service
8.9
Mixed reviews about staff helpfulness; some found staff unhelpful, but generally acceptable.
Location
9.44
Consistently praised for its central and strategic location.
Room Quality
7.89
Rooms were mentioned as outdated in some reviews, leading to a lower score.
Amenities
8.92
The thermal baths and gardens were well-received by guests.
Value for Money
8.38
Some guests felt that pricing did not match food quality.
Food and Beverage
7.93
Food options were limited and some reviews expressed disappointment.
Overall Experience
9.4
Overall positive experience with notable comments about relaxation and comfort.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 11:27

Property Description

Thermal Pools and Relaxation
Indulge in the rejuvenating thermal pools and unwind in the massage room with a sauna at Regis Hotel Spa. Perfect for a tranquil retreat.

Charming Rustic Decor
Experience the charm of wooden beams, tiled roofs, and colonial-style furniture in our beautifully adorned rooms with fireplaces. Enjoy modern amenities like Cable TV and seating areas.

Lush Grounds and Playful Amenities
Explore the extensive gardens with vibrant vegetation, palm trees, and a children’s playground. Relax in the serene green areas while enjoying a massage or sauna session.

Escape to Regis Hotel Spa for a serene getaway amidst the beauty of Atitlán Lake. Book now for an unforgettable stay!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GUA

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 8 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

Location

Guest Reviews

8.6
Based on 1012 reviews
Cleanliness: 7.93
Service: 8.9
Location: 9.44
Room Quality: 7.89
Amenities: 8.92
Value for Money: 8.38
Food and Beverage: 7.93
Overall Experience: 9.4
A
Alexandra • family_with_children • us
5
Pros:

Fine hotel. The breakfast was tasty. Convenient location.

Cons:

It was a bit overpriced and not very child-friendly. We traveled with our 3 kids. Once we got there, we were told the towels and included breakfast were only for adults and not kids. They would not give us towels for everyone and we had to pay for the kids’ breakfast à la carte. It would have been good to know this ahead of time, so I am sharing.

2026-07-04 • via Nuitee
M
minsup • solo_traveller • gt
10
2026-07-03 • via Nuitee
J
Jazmin • solo_traveller • gt
10
Pros:

Personal amable, instalaciones cómodas, ubicación perfecta.

2026-06-30 • via Nuitee
다둥이아 • solo_traveller • do
8
Pros:

조식이 좋았음. 자쿠지와 마사지가 좋았음

2026-06-28 • via Nuitee
E
ELAINE TEIXEIRA • family_with_children • br
9
Muito agradável
Pros:

Aconschegante

Cons:

Não ter café incluído automaticamente

2026-06-28 • via Nuitee
E
Enrique • couple • gt
9
Sweet and sour
Pros:

El thermal tub was excellent

Cons:

Ice there’s no ice i asked for ice none one cup of ice they should have ice box outside for the tourist

2026-06-27 • via Nuitee
M
Monica • solo_traveller • gt
10
Pros:

La atención del personal

2026-06-26 • via Nuitee
R
Rosario • solo_traveller • cr
10
Excelente
Pros:

Las aguas termales

Cons:

Nada

2026-06-26 • via Nuitee
P
Padilla Rossi • extended_group • gt
10
2026-06-26 • via Nuitee
C
COLIN • solo_traveller • au
9
2026-06-24 • via Nuitee
J
Julia • solo_traveller • qa
8
Pros:

Fantastic location. Very helpful staff.

Cons:

The rooms are dated. My bathroom had ants.

2026-06-23 • via Nuitee
H
Hollie • solo_traveller • us
7
Pros:

Location with restaurants and shopping near by. Hot spring when the waster was hot. Restaurant staff were very friendly and helpful.

Cons:

Overall needs good maintenance upgrade. Better initial instructions regarding hot spring usage. Day 1 the water was look warm. We did not know or told we could ask them to turn on the hot water until day 2. One of the office staff was rude and stated she would have to charge for 4 cups of ice when party was for 5.

2026-06-23 • via Nuitee
R
Rony • couple • us
4
Regret booking Regis Hotel Spa.
Pros:

Property was in a good location and clean with friendly staff.

Cons:

We were assigned Room 1, which is right next to the office. Unfortunately, it was very noisy—you could hear everything happening in and around the office, as well as other guests coming and going. The second day was even worse because there was construction taking place on the roof directly above our room. The constant noise made it impossible to relax or sleep in after spending the entire day out exploring. It really took away from what should have been a restful stay. You can also hear everyone at the breakfast tables super early. I’m very disappointed.

2026-06-21 • via Nuitee
N
Norma Geraldina • solo_traveller • gt
10
2026-06-19 • via Nuitee
I
Indern • solo_traveller • no
9
Valuta for penga
Pros:

Oppgradering senger var strålande.
Hagen og Agua Termales er ubetalelig.
Personalet får toppkarakter for hjelpsomt og dei er svært hyggeleg

Cons:

Frukostmeny mangla den enkle Continental.

2026-06-18 • via Nuitee
C
Christian • extended_group • co
10
2026-06-18 • via Nuitee
A
Angela Maria • family_with_children • co
10
Dormí delicioso
Pros:

Muy cómoda la habitación la cama las almohadas el colchón, la ducha en general todo….la ubicación, la amabilidad del personal, desayuno deliciosos Todo perfecto

Cons:

Que no había mini bar en la habitación

2026-06-18 • via Nuitee
A
Andrea • couple • gt
6
Dark room, old, needs renewal
Pros:

Location and breakfast

Cons:

Full of small works falling from the roof

2026-06-15 • via Nuitee
W
Welfer alexander • family_with_children • gt
10
2026-06-12 • via Nuitee
A
Ana • extended_group • us
8
Good
Pros:

Great location , clean and pretty place

Cons:

We like to have a/c units
People take a little too long to help at the thermal pools
The alcoholic drink could be better

2026-06-08 • via Nuitee