Regis Hotel Spa

Hotels
8.6 (997 reviews)
Calle Santander, 3 Ave 3-47 zona 2 , Panajachel , gt

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Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Parking
Non-smoking rooms
Restaurant
Family rooms
Pets allowed
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Beautiful location
Thermal baths
Cons:
Poor cleanliness
Food quality issues

Categories

Cleanliness
7.93
Cleanliness was noted as subpar in some reviews, impacting the overall experience.
Service
8.9
Mixed reviews about staff helpfulness; some found staff unhelpful, but generally acceptable.
Location
9.44
Consistently praised for its central and strategic location.
Room Quality
7.89
Rooms were mentioned as outdated in some reviews, leading to a lower score.
Amenities
8.92
The thermal baths and gardens were well-received by guests.
Value for Money
8.38
Some guests felt that pricing did not match food quality.
Food and Beverage
7.93
Food options were limited and some reviews expressed disappointment.
Overall Experience
9.4
Overall positive experience with notable comments about relaxation and comfort.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 11:27

Property Description

Thermal Pools and Relaxation
Indulge in the rejuvenating thermal pools and unwind in the massage room with a sauna at Regis Hotel Spa. Perfect for a tranquil retreat.

Charming Rustic Decor
Experience the charm of wooden beams, tiled roofs, and colonial-style furniture in our beautifully adorned rooms with fireplaces. Enjoy modern amenities like Cable TV and seating areas.

Lush Grounds and Playful Amenities
Explore the extensive gardens with vibrant vegetation, palm trees, and a children’s playground. Relax in the serene green areas while enjoying a massage or sauna session.

Escape to Regis Hotel Spa for a serene getaway amidst the beauty of Atitlán Lake. Book now for an unforgettable stay!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GUA

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 8 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

Location

Guest Reviews

8.6
Based on 997 reviews
Cleanliness: 7.93
Service: 8.9
Location: 9.44
Room Quality: 7.89
Amenities: 8.92
Value for Money: 8.38
Food and Beverage: 7.93
Overall Experience: 9.4
W
Welfer alexander • family_with_children • gt
10
2026-06-12 • via Nuitee
A
Ana • extended_group • us
8
Good
Pros:

Great location , clean and pretty place

Cons:

We like to have a/c units
People take a little too long to help at the thermal pools
The alcoholic drink could be better

2026-06-08 • via Nuitee
J
Jorge • couple • sv
10
Todo bien
Pros:

Los espacios

Cons:

Que no tienen aire acondicionado los cuartos

2026-06-06 • via Nuitee
D
Daisy • couple • us
10
Such a relaxings stay! Aguas Termales <3
Pros:

The location is amazing. The aguas termales is what really sells this place! I would stay here over and over just because of that. The rooms are big and spacious!

Cons:

We asked to use a microwave and they wouldn’t let us use one.

2026-06-04 • via Nuitee
R
Ricardo Andres • solo_traveller • gt
10
2026-06-02 • via Nuitee
R
Raúl • solo_traveller • mx
10
Pros:

Cuenta con aguas termales con acceso gratis para los huéspedes, es un lujo sobre todo para relajarse después de recorrer los pueblos del lago o simplemente para consentirse.

Cons:

Al principio pensé que el hecho que las habitaciones no tuviesen aire acondicionado sería un problema, la verdad es que no se sintió la falta, el ventilador de la habitación fue mas que suficiente.

2026-05-31 • via Nuitee
L
Leonie • couple • gt
9
2026-05-29 • via Nuitee
D
Dámariz • couple • gt
10
Toma un masaje!
Pros:

los masajes son los mejores que haya probado en cualquier otro lugar

Cons:

el desayuno está más caro de lo común en el área y menos rico

2026-05-28 • via Nuitee
S
Sarah • couple • us
10
One-night stay in Panajachel, perfect for a quick trip or longer stay.
Pros:

We loved the thermal spas and the service from the staff.

Cons:

No AC.

2026-05-25 • via Nuitee
R
Rayn • couple • us
9
romantic mini vacation for a couple
Pros:

Romantic, clean, great. We came for the "hot springs" which are more like hot tubs, but nice and hot and easy to access. We liked it.

Cons:

no complaints

2026-05-25 • via Nuitee
K
Kumar • couple • de
3
Pros:

Good location, Hot Tubs are nice, Our room was quite spacious and comfortable

Cons:

The price quoted in the booking is not what you pay at the end. The hotel applies their own selective exchange rate (and not the official rate that day) for the daily charges and this is different from the original booking. In the end you might end up paying 5-10% more than previously confirmed. Even if the extra amount (9 USD for 2 nights) is not a big deal, it is bad business practice and leaves a sour taste. Booking.com did not help out in anyway, after multiple messages with customer service. This is the reason for the lower ratings although our experience during the stay was decent.

2026-05-22 • via Nuitee
O
Oscar • family_with_children • gt
10
2026-05-21 • via Nuitee
S
Sandra • couple • gb
9
Well located yet quiet hotel
Pros:

Large rooms set back from the main road so that road noise wasn’t a problem. Well located in town. Nice thermal pools to relax in.

Cons:

The walls between the rooms quite thin so if you have noisy neighbours then you will hear them.

2026-05-19 • via Nuitee
I
Iván • family_with_children • gt
6
Cons:

La muy alta temperatura de las tinas de aguas termales imposibilitó el uso por mi familia. El rótulo indica un rango de 30 a 40º C, pero lo medimos a 60º, se lo indicamos al personal encargado, así como en recepción, quienes pasaron por alto la observación. Hubiera sido fácil regular la temperatura, agregando agua fría. También recomendé que usaran un termómetro para medir objetivamente la temperatura, mantenerla dentro de rangos de seguridad, evitar lesiones y permitirnos a los usuarios disfrutar de estas instalaciones, que realmente, es lo que nos inclina a visitar el Regis.

2026-05-18 • via Nuitee
J
Jorge alejandro • solo_traveller • co
2
Cons:

Nada de solidariadad. Para el precio pésimo servicio. Me dejo el bus y les pedi volver a utilizar las instalaciones... mientras esperaba el nuevo bus y no dejaron.

2026-05-18 • via Nuitee
G
Gloria • couple • se
8
Inget hjälp av personalen.
Pros:

Badet, lägget

Cons:

Fick inte rummet som jag bokade, det var överbokat därför fick sämsta rum.

2026-05-17 • via Nuitee
G
Godínez • solo_traveller • gt
10
100/10
Pros:

Un lugar muy cómodo, el personal muy amable y atento, también se ve que cuidan de los animalitos de bosque

2026-05-17 • via Nuitee
D
Delaney • couple • cr
10
Pros:

Location was perfect, everything within walking distance. The thermal pool was an added bonus. Room, breakfast, restaurant staff, excellent.

2026-05-16 • via Nuitee
E
Edwin • extended_group • us
6
2026-05-14 • via Nuitee
A
Ashley • couple • co
9
Pros:

Es un hotel muy cómodo, en toda la calle principal de Panajachel; ofrece unos desayunos deliciosos y completos, uso de aguas termales y su personal es muy amable..

2026-05-12 • via Nuitee