Hyatt Place Salt Lake City Downtown / The Gateway

Hotels
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Hyatt Place
9 (1008 reviews)
55 North 400 West , Salt Lake City , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Paying for parking
Hot tub not functioning well

Categories

Cleanliness
8.46
Generally clean with some specific mentions of cleanliness.
Service
9.43
Staff were helpful and went above and beyond.
Location
9.47
Great location, close to important venues and city center.
Room Quality
8.92
Rooms were comfortable and met needs.
Amenities
8.45
Good amenities overall, but some issues with hot tub and parking.
Value for Money
8.41
Paying for parking affected perceptions of value.
Food and Beverage
9.46
Breakfast was highly praised and well received.
Overall Experience
9.43
Strong positive sentiments overall despite minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:04

Property Description

Luxurious Amenities
Indulge in the outdoor pool and spa, offering relaxation and rejuvenation during your stay. Enjoy the convenience of free Wi-Fi in each guest room, ensuring you stay connected throughout your visit.

Comfortable Accommodations
Unwind in the air-conditioned rooms furnished with a cozy seating area, flat-screen TV, and coffee-making facilities. The en suite bathroom with a hairdryer adds a touch of luxury to your stay.

Convenient Facilities
Take advantage of the business and fitness centers, catering to all your work and wellness needs. With a 24-hour reception, assistance is always at hand to make your stay seamless.

Experience the perfect blend of comfort and convenience at Hyatt Place Salt Lake City Downtown. Book now for an unforgettable stay!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SLC

Property Policies

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 10 per day.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 1008 reviews
Cleanliness: 8.46
Service: 9.43
Location: 9.47
Room Quality: 8.92
Amenities: 8.45
Value for Money: 8.41
Food and Beverage: 9.46
Overall Experience: 9.43
T
Tony • couple • au
7
OK but having to pay TWICE for the 5 day stay is very distressing. The hotel has not helped.
Pros:

Location was good, Staff friendly.

Cons:

Breakfast was average. Cereals were all sugary. But MAJOR problem was I booked and paid for 5 days through booking,com. The hotel manager said that was ok and when I left the hotel I was not charged for the room. However, 2 weeks later I was charged for the room again without any explanation. My credit card bank is disputing but without success. Either the Hyatt has "lost" the payment from booking.com, or booking.com did not forward the money. Either way, I am the loser. It's been 3 weeks and no resolution. I will never stay again nor will I ever use booking.com. unless this issue is resolved.

2026-05-29 • via Nuitee
B
Belen • family_with_children • us
3
Stay was okay, but I wouldn't pay this much again for this room.
Pros:

Check-in was pleasant & fast. Breakfast was good. I really liked that you have scrambled eggs & hard boiled eggs.

Cons:

The room did not meet my expections. The restroom looked like remodeling went wrong. Some of the tiles look like if they were put on in a hurry, the cement is coming off/ breaking apart. Not pleasant to look at when using the toilet. Feels like I over payed for that specific room.

2026-05-27 • via Nuitee
P
PASCALE • couple • fr
10
Très bien
Pros:

La chambre spacieuse avec deux grandes lits, l’emplacement et le personnel sympathique

Cons:

Le lit était trop dur

2026-05-24 • via Nuitee
R
Richard • solo_traveller • us
10
2026-05-22 • via Nuitee
B
Benjamin • couple • us
10
2026-05-19 • via Nuitee
J
Jennyontour • solo_traveller • de
9
2026-05-16 • via Nuitee
K
Kirsten • couple • us
10
Stayed for supercross
Pros:

We always like to stay here with the convenience of it to all the city and freeway

2026-05-15 • via Nuitee
A
Amber • couple • us
10
Pros:

Great location, easy to find and to get in and out of.

2026-05-10 • via Nuitee
S
Spitz • family_with_children • us
9
Very enjoyable to come 'home' to after a long day in the city.
Pros:

Breakfast has fresh fruit (whole and cut), eggs, bagels, toast/bread, yogurt, cereal, hot cereal, rotation of meat (ham, sausage, bacon), rotation of bread type item (cinnamon roll, biscuit, fried potatoes). Lots of good options. Room was very large with good, comfortable furnishings. Clean room, kept clean during our stay. Location is next to the Delta center and not far from the Union Event Center. Also felt like a very safe area, saw many students and workers (cubicle buildings nearby as well as school), but did not see homeless or vagrants in the area. Many local shopping options (markets, thrift, bodegas, even a target not far away).

Cons:

The Hyatt is renovating rooms, however much of the hotel is older. If this annoys you, you may not like this hotel. There are peeling wallpaper, fading, scuffed, marked doors and walls. Elevator button with broken outer ridge, things like that.

2026-05-07 • via Nuitee
Ádám • solo_traveller • hu
10
2026-04-27 • via Nuitee
J
James • couple • us
10
2026-04-26 • via Nuitee
D
Denis • solo_traveller • us
9
Pros:

Clean, quiet,

Cons:

Everything was good

2026-04-23 • via Nuitee
M
Marco • couple • us
9
2026-04-23 • via Nuitee
S
Shayan • couple • us
7
Good stay. Needs to work on communication
Pros:

Clean. Big room. Good location

Cons:

We were not told breakfast is complimentary. Not told we can grab water ourselves. And also was overcharged $50 at the check in…

2026-04-19 • via Nuitee
E
Eveline • family_with_children • at
9
2026-04-17 • via Nuitee
E
elodie • solo_traveller • fr
10
Pros:

Endroit central,restaurants proches,bon petit déjeuner

Cons:

Rien

2026-04-17 • via Nuitee
A
Angelika • solo_traveller • de
10
Pros:

Modernes Hotel in guter Lage. Parkplätze direkt am Hotel kostenpflichtig, aber ausreichend vorhanden. Das Doppelzimmer war riesig und mit einem zusätzlichen Sitzbereich ausgestattet. Alles war sauber und komfortabel. Der Pool war noch nicht geöffnet, der Whirlpool konnte aber genutzt werden. Das Frühstücksbuffet war ausgezeichnet. Check-out erst um 12 Uhr.

Cons:

Alles gut.

2026-04-15 • via Nuitee
S
Shelley • family_with_children • us
4
For the price would not stay here again
Pros:

Location was great

Cons:

Furnishings were older and well used, very loud bangs from above throughout the night. No microwave in the room. Breakfast service did not have eggs available during the end of the time it was open.

2026-04-14 • via Nuitee
K
Kristi • couple • us
10
Stay was comfortable and the location was amazing.
Pros:

Breakfast was good but the location was even better.

Cons:

That the bar was never open.

2026-04-13 • via Nuitee
H
Heather • family_with_children • us
10
Our stay was comfortable and enjoyable!
Pros:

The rooms were very comfortable in size- we had 4 adults and 2 teenagers in one room and we all fit very comfortably without feeling like we were on top of each other (and I’m claustrophobic!). Staff were very nice and property was clean and well maintained.

Cons:

I truthfully don’t have any vices about our stay at this property.

2026-04-06 • via Nuitee