Country Inn & Suites by Radisson, Richmond West at I-64, VA

Hotels
•
Country Inn & Suites by Radisson Americas
7.6 (1609 reviews)
8010 West Broad Street , Henrico , US
+1 804-755-6605

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Convenient location (near food, gas)
Reasonable price / good value
Some staff were friendly and helpful
Available parking
Clean/comfortable beds or pillows noted by some guests
Occasional decent breakfast reported
Cons:
Dirty or poorly maintained pool / hot tub often out of service
Reports of roaches, stained carpets and overall cleanliness problems
Dated rooms and broken fixtures (peeling carpet, old TVs, jammed doors, AC leaks)
Inconsistent or poor service responsiveness (front desk unattended, maintenance delays)
Breakfast frequently criticized as poor or not fresh; issues with food handling
Parking lot sometimes too small; laundry machines not working

Categories

Cleanliness
6.5
Mixed reports: some guests called rooms clean, but multiple mentions of stained carpets, roaches and generally unclean areas (pool area, hallways), so cleanliness is inconsistent.
Service
8.8
Service was mixed but often described positively (friendly staff, helpful front-desk individuals); however responsiveness and consistency were issues (front desk unattended, slow/no maintenance response).
Location
9.5
Location praised for convenience (near food, gas, easy access) and available parking; some complaints about parking lot size but overall location is a strong point.
Room Quality
6
Rooms are dated and in need of renovation for many (peeling carpet, broken fixtures, old TVs, AC issues), though beds and pillows were often called comfortable.
Amenities
5
Amenities were a weak point: indoor pool/hot tub frequently reported as cold, dirty or out of service; laundry machines and some facilities not working reliably.
Value for Money
9.3
Multiple reviewers explicitly noted good value for the price, reasonable rates and satisfactory stays for the cost — a clear perceived strength.
Food and Beverage
7.3
Breakfast opinions vary: several guests found it poor or not fresh (and noted problematic mixing of meats), but a few found the breakfast staff did a decent job — overall mixed-to-below-average.
Overall Experience
8.4
Overall a mixed experience: many guests had significant negatives (cleanliness, broken amenities, maintenance), yet several others reported acceptable, comfortable stays given the price.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:23

Property Description

Indulge in Comfort and Convenience

Relax and Unwind: Take a dip in the indoor heated pool or jacuzzi, or break a sweat at the gym for a rejuvenating experience.

Modern Amenities: Enjoy spacious rooms equipped with a flat-screen TV, free Wi-Fi, microwave, refrigerator, and coffee maker for a comfortable stay.

Explore Nearby Attractions: Conveniently located near the University of Richmond, Belmont Golf Course, and museums, with easy access to Richmond International Airport.

Book your stay at Country Inn & Suites By Radisson Richmond West for a delightful blend of relaxation and exploration!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PHF

Location

Guest Reviews

7.6
Based on 1609 reviews
Cleanliness: 6.5
Service: 8.8
Location: 9.5
Room Quality: 6
Amenities: 5
Value for Money: 9.3
Food and Beverage: 7.3
Overall Experience: 8.4
M
Matthew • couple • us
10
Perfect for the price
Pros:

Clean and comfortable

Cons:

No late night food near by

2026-10-29 • via Nuitee
L
Lora • family_with_children • us
8
Pros:

The pool

Cons:

Little dated room

2026-10-29 • via Nuitee
R
Ricky • couple • us
10
We would stay there again
Pros:

The room was great

Cons:

The indoor pool didn’t look clean

2026-10-28 • via Nuitee
E
Edward • couple • us
3
Needs updating and repair.
Pros:

The room was clean and the bed comfortable.

Cons:

The room had cockroaches and wax in need of repair. The soap holder by the sink was gone except for the mounting fixture which appeared broken, where the door handle me the wall was a broken fixture exposing the wall frame, the carpet under the window was peeling off the wall.

2026-10-27 • via Nuitee
A
Amy • couple • us
6
2026-10-22 • via Nuitee
K
Kayla • couple • us
3
2026-10-20 • via Nuitee
K
Kayla • couple • us
4
Don’t stay more than a day.
Pros:

I liked the area. Available parking!

Cons:

I didn’t like that no one informed me the hot tub didn’t work prior to arrival or during check in. My TV didn’t work and I called the front desk several times to complain and they sent nobody to assist after saying the maintenance man would come up and help. Breakfast was kinda okay but mixing pork sausage with turkey sausage in the same serving pan wasn’t a good idea. I don’t eat pork! Hallways are stained carpets are stained. A lot times no one at the front desk to assist you. Also the number to the hotel that is listed doesn’t work I called so many times. Driving for over 9 hours and checking into this place was not comforting. Also the washing machines didn’t work nobody said anything.

2026-10-20 • via Nuitee
C
Chris • couple • us
1
Hotels suck
Pros:

Nothing they wouldn't give me the room

Cons:

The fact I couldn't get a room and y'all are still charging me for it

2026-10-19 • via Nuitee
P
Paige • couple • us
9
It was a good stay.
2026-10-15 • via Nuitee
G
Grace • extended_group • us
10
2026-10-13 • via Nuitee
C
Celia • family_with_children • us
4
Rapport qualité prix vraiment top
Pros:

Le personnel était gentil.
Matelas confortable

Cons:

La piscine était froide y compris le jacuzzi hs.
Pas de gel douche.
Petit déjeuner vraiment pas terrible.
La Clim soufflait en permanence
Beaucoup de poussière dans la salle de bain

2026-10-12 • via Nuitee
J
Jennifer • solo_traveller • us
8
2026-10-11 • via Nuitee
D
Dianne • couple • us
1
It needs to be upgraded nothing works in there
Pros:

Nothing

Cons:

Nothing

2026-09-18 • via Nuitee
B
Betsy • extended_group • us
3
Pros:

Clean and reasonable prices

Cons:

Very hard beds ac unit was leaking all over the floor. Tv didn’t work

2026-09-18 • via Nuitee
P
Paula • family_with_children • ec
8
2026-09-17 • via Nuitee
A
Andrea • extended_group • us
3
It literally sucked.
Pros:

The one thing that was ok were the soft pillows.

Cons:

Pool was nasty and not clean. Hot tub did not work. Check in was horrible. The lady did not know what she was doing. Took 10 minutes to check in. Breakfast was awful. I threw mine up.

2026-09-12 • via Nuitee
S
Stephen • solo_traveller • us
7
2026-09-08 • via Nuitee
S
Shives • solo_traveller • us
10
2026-09-06 • via Nuitee
S
Stephen • family_with_children • us
7
Cool overnight stay , bed a little stiff
Pros:

Pool

Cons:

Layout

2026-09-04 • via Nuitee
M
Michael • solo_traveller • us
10
Pros:

Great rooms parking lot

Cons:

Parking lot to small

2026-09-03 • via Nuitee