City Inn Russell Square

Hotels
6.6 (2039 reviews)
42 Tavistock Place , London , GB
+44 20 7837 3077

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Room service
Heating
Family rooms
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Affordable pricing
Cons:
Cleanliness issues
Limited amenities

Categories

Cleanliness
5.31
Multiple reviews mention cleanliness issues, including dirty bathrooms and lack of proper maintenance.
Service
7.28
Guests appreciated the self check-in process and found the staff to be accommodating when present.
Location
8.32
Many reviews highlight the great location, close to transport and amenities.
Room Quality
6.27
Some reviews mention the room being adequate but others highlight issues with noise and comfort.
Amenities
6.3
Amenities such as lack of lifts and limited breakfast options were mentioned as negatives.
Value for Money
7.76
Guests felt that the value was reasonable for the price paid, especially given the location.
Food and Beverage
5.31
Negative comments about breakfast availability and lack of dining facilities.
Overall Experience
6.28
Overall experience was mixed with crucial positives regarding location but significant concerns about cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:21

Property Description

Convenient Location
City Inn Russell Square is ideally situated just 0.5 miles from Kings Cross Station and St Pancras Station, making it the perfect choice for travelers looking for easy access to transportation hubs.

Modern Amenities
The hotel offers compact yet elegant rooms equipped with flat-screen TVs, free Wi-Fi, tea and coffee-making facilities, iPod docking stations, hairdryers, and irons, ensuring a comfortable stay for guests.

Nearby Attractions
With Russell Square Tube Station a short walk away, guests can easily explore popular attractions such as the British Museum, Covent Garden, Oxford Street, and Soho, all within approximately 1 mile of the hotel.

Plan your stay at City Inn Russell Square for a convenient and comfortable experience.

Important information:

Guests should be aware that there are no elevators at the City Inn and access to the rooms is by stairs only. If you expect to arrive after 18.00, please inform the hotel in advance. Also, this is a self check-in hotel. The reception is not running 24 hours. All guests will receive pre-arrival registration link to fill with photo ID prior completing the online registration all guests will receive self check-in instructions 3 days prior to arrival. The hotel has a self check-in system. The property will contact you in advance with instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: LHR

Location

Guest Reviews

6.6
Based on 2039 reviews
Cleanliness: 5.31
Service: 7.28
Location: 8.32
Room Quality: 6.27
Amenities: 6.3
Value for Money: 7.76
Food and Beverage: 5.31
Overall Experience: 6.28
A
Alma María • family_with_children • es
1
2026-10-17 • via Nuitee
J
Justin • couple • de
5
wer nur für eine Nacht kommt, reichts aus - längerer Aufenthalt ist nicht dafür geeignet.
Pros:

Lage war in Ordnung, Bett war bequem. Toilette war sauber.

Cons:

Fernseher hat nur Kanäle.
Wlan hat nach einem halben Tag nicht mehr funktioniert.
Handtücher und Müll wurde nicht abgeholt.
Dusche hat keinen druck/ Warmes Wasser kam selten und heruntergekommen.
Kaputte Fliesen auf dem Boden.
Schimmelflecken an der Heizung.
Badezimmerschrank verschmutzt.
Personal war nicht erreichbar vor Ort und telefonisch.
Fenstergriffe waren heruntergekommen.
Gardinenleiste hängt schief.
Toilettenspülung war viel zu leicht.

2026-10-16 • via Nuitee
P
perle • solo_traveller • fr
8
2026-10-14 • via Nuitee
R
Rommel • couple • br
8
Pros:

Muito confortável.

Cons:

Tomadas somente padrão UK. Deveriam ter USB. E a Internet não funciona no terceiro andar.

2026-10-12 • via Nuitee
E
Elisabeth • couple • fr
9
2026-10-11 • via Nuitee
A
Anna • couple • gb
4
2026-10-11 • via Nuitee
E
Elisabeth • couple • fr
9
2026-10-11 • via Nuitee
M
Monica • solo_traveller • es
7
2026-10-09 • via Nuitee
M
Michelle • solo_traveller • au
4
Stay at City Inn Russell
Pros:

The apartment was well situated and clean.

Cons:

I contacted the property to ask about dropping my luggage before check-in which they assured me would be fine and to go to Reception which was open from 11am to 5pm. However when I arrived around 11.30am Reception was closed. I sent an email but didn't receive a reply until hours later. I needed up leaving my suitcase in the hallway. They are obviously not checking emails throughout the day as I had another request sent via email that also took several hours to respond to. The handle on the wardrobe was missing and on one of the bathroom vanity doors.

2026-10-09 • via Nuitee
Z
Zoltán • solo_traveller • hu
10
2026-10-08 • via Nuitee
K
Kerry • family_with_children • gb
10
2026-10-07 • via Nuitee
V
Vitaliy • couple • ua
9
2026-09-19 • via Nuitee
S
Soo Mee • solo_traveller • be
6
2026-09-19 • via Nuitee
J
Jo-Anne • couple • au
9
2026-09-19 • via Nuitee
J
James • solo_traveller • gb
10
2026-09-18 • via Nuitee
G
Gavin • couple • gb
7
2026-09-18 • via Nuitee
R
Rose • solo_traveller • gb
10
Pros:

Pizza anytime perfect

Cons:

Not enough toilet rolls

2026-09-17 • via Nuitee
P
Paul • solo_traveller • es
1
Awful place
Pros:

Don't be taken in with the photos of the rooms. Clearly taken many years ago.

Cons:

Noisy, and very smelly of fast food and drains.

2026-09-16 • via Nuitee
J
John • solo_traveller • gb
9
Excellent short stay accommodation
Pros:

Excellent hotel for a short stay in London
Convenient for Euston station and tube station

2026-09-16 • via Nuitee
V
Viktor • solo_traveller • dk
7
2026-09-16 • via Nuitee