Holiday Inn Express & Suites Dewitt - Syracuse by IHG

Hotels
•
Holiday Inn Express
7.9 (242 reviews)
5908 Widewaters Parkway , East Syracuse , US
+1 315-373-0123

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Very friendly and helpful staff (multiple mentions)
Excellent, complimentary breakfast
Clean, spacious and bright rooms
Comfortable beds
Free coffee machine and cookies; plenty of parking
Good location for interstate access, shopping and restaurants
Cons:
TV reception/issues and limited channels (multiple mentions)
Noisy/inconsistent A/C in some rooms
Occasional small cleanliness lapses (e.g., dirty washcloth) and musty odor reported
Room readiness delays / late check-in due to sold-out night before
Some guests felt price was a bit high for issues encountered
Limited in-room complimentary water noted by one guest

Categories

Cleanliness
8.2
Multiple guests described rooms as spotless, exceptionally clean and well-appointed; one review noted a dirty washcloth left in the shower and another mentioned a slight musty smell in one room.
Service
8.6
Staff repeatedly praised as extremely friendly, helpful and professional (front desk, breakfast staff, shout-out to Sonia); one maintenance delay (TV repair came late) was reported but service was otherwise commended.
Location
8
Several guests liked the location near the Interstate, shopping, restaurants and university; one guest passing through found it not close to much.
Room Quality
7
Rooms noted as spacious, bright, recently renovated with comfy beds and good counter space in some; recurring negatives include TV reception/issues, small bathroom counters, inconsistent/noisy A/C and at least one staffing/room readiness delay.
Amenities
8.2
Complimentary coffee machine, cookies, parking and a strong complimentary breakfast were highlighted; some guests noted limited TV channels and a comment about no complimentary bottled water in the room.
Value for Money
7
Mixed comments: several guests called it excellent value for the season while a few felt it was a bit expensive for what they received (expectations around working TV and room features).
Food and Beverage
8.5
Breakfast repeatedly described as superb/delicious with good variety (including gluten-free options) and excellent breakfast service.
Overall Experience
7.7
Most guests reported a very positive stay, exceeded expectations, and would recommend; a handful of operational issues (TV, A/C, late room readiness) tempered some experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:23

Property Description

Convenient Location
Located just off I-481 and a short drive from downtown Syracuse, Holiday Inn Express & Suites Dewitt offers easy access to local attractions.

Modern Amenities
Each room is equipped with a 32-inch HD TV with HBO, free Wi-Fi, and a work desk. Guests can also enjoy the indoor pool and the hotel's modern fitness center.

Nearby Attractions
Explore the Erie Canal Museum just 5 miles away or visit the Rosamond Gifford Zoo, only a 12-minute drive from the hotel.

Experience comfort and convenience at Holiday Inn Express & Suites Dewitt - Syracuse.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYR

Location

Guest Reviews

7.9
Based on 242 reviews
Cleanliness: 8.2
Service: 8.6
Location: 8
Room Quality: 7
Amenities: 8.2
Value for Money: 7
Food and Beverage: 8.5
Overall Experience: 7.7
M
Marlee • couple • us
9
2026-10-21 • via Nuitee
R
Rodney • couple • us
1
2026-10-09 • via Nuitee
ישראל בוטראשוילי • solo_traveller • il
10
Pros:

King room, business trip, exceptional help, and a warm welcome. Spacious and clean room. Free coffee machine and cookies available for most of the day. The entire staff—in the dining room, at breakfast, at the front desk, and everywhere else—was extremely friendly and helpful. 6 nights, plenty of parking. Thanks to you, I would love to visit this area of your country again. Overall, excellent value for money during the autumn season.

2026-09-14 • via Nuitee
Y
Yossi • solo_traveller • il
8
2026-09-10 • via Nuitee
L
lecrecia • solo_traveller • us
9
2026-09-07 • via Nuitee
A
Alpeter • solo_traveller • us
10
10/10 IMO
Pros:

Clean room, happy friendly staff, delicious breakfast. No complaints from me at all!

Cons:

Nothing. It was a great stay

2026-09-03 • via Nuitee
A
Anitha • solo_traveller • ca
10
Je recommanderai 100% l'hotel, chambre propre, un bon dejeuner et un personnel professionnel
Pros:

L'acceuil était super, le personnel était acceuillant tout était prêt.

Cons:

Rien à signaler

2026-08-31 • via Nuitee
M
Mobile07448047189 • Solo travel
10
Breakky
Pros:

Complimentary breakfast is superb especially the service. Shout out to Sonia, shes very kind and professional.

2026-08-26 • via Tripadvisor
M
Megan • family_with_children • us
10
Pros:

Spotless, very spacious and bright. Staff was very friendly.

Cons:

We were just passing through Syracuse but didn’t seem like it was close to much.

2026-08-25 • via Nuitee
K
kristen • family_with_children • us
7
Solid stay, reasonably priced & good breakfast.
Pros:

Excellent breakfast, staff were friendly & helpful, easy access to shopping, restaurants, & university.

Cons:

Tv didn’t work well, cleaning supplies and chords left out in hallway for guests to walk around, room smelled a little musty, and AC inconsistent.

2026-08-23 • via Nuitee
R
Randy • family_with_children • us
8
Comfortable and clean
Pros:

It was nice and quiet! Not hearing planes overhead or traffic was great

Cons:

The A/C in our room rattled all night, it kept waking me up when it was cycling

2026-08-17 • via Nuitee
A
Ashley • family_with_children • us
8
2026-08-06 • via Nuitee
C
Chiffon • family_with_children • us
10
2026-08-03 • via Nuitee
T
Tori • couple • us
10
It was great
Pros:

It was out the way of downtown but not a far drive from things to do in that area

Cons:

Nothing was bad to me

2026-08-03 • via Nuitee
C
Christina • couple • us
9
2026-08-03 • via Nuitee
S
Sara • solo_traveller • us
9
Pros:

Huge room. Comfy beds

Cons:

Had to wait until almost 4pm to get into a room due to sold out hotel night before and rooms not ready at 3pm.

2026-08-02 • via Nuitee
R
Rick • couple • us
6
It was a little too expensive for what we got. But I guess that's the way it is
Pros:

Breakfast was fine . Even had a gluten free chocolate muffin one day and a bagel the next . The lady that was working was wonderful. Very nice to me and she was very busy ..

Cons:

You could have had water in the room at no cost. The bathroom counter was much too small .

2026-07-19 • via Nuitee
I
Inspire110124 • Family • Coats, North Carolina
10
Worth the stay
Pros:

Clean, helpful staff and quiet.

2026-07-15 • via Tripadvisor
D
Dariusz • family_with_children • pl
6
2026-07-13 • via Nuitee
R
RAFAELINA • extended_group • us
8
2026-07-11 • via Nuitee