Embassy Suites by Hilton at Hot Springs Convention Center

Hotels
•
Embassy Suites Hotels
8.3 (1563 reviews)
400 Convention Boulevard , Hot Springs National Park , US
+1 501-624-9200

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly, welcoming and helpful staff
Strong complimentary amenities (evening cocktails/snacks, breakfast)
Clean, spacious suite-style rooms and attractive lobby/bar
Good gym and on-site activities
Many guests reported an enjoyable/peaceful overall stay
Cons:
Recurring mattress/pullout bed comfort issues
Parking difficulties and a $10 parking fee
Inconsistent breakfast quality / overwhelmed breakfast staff at times
Occasional room problems (bathroom smell, ants, dead insects)
Isolated service mishaps (room given away, downgrades) and TV remote issues

Categories

Cleanliness
8
Generally praised as clean (several guests called it 'extremely clean'), though some reports of room issues (ants, dead insects, and a bathroom odor) lowered the score slightly.
Service
9.5
Staff repeatedly described as welcoming, polite, helpful and excellent at the front desk; strong, consistent positive sentiment for customer service despite a few isolated service issues (e.g., a room given away).
Location
8
Multiple guests liked the location and proximity to the center, but parking being across the street, limited nearby dining within walking distance, and parking fees reduced the score.
Room Quality
7
Rooms are spacious suites for many guests, but recurring complaints about mattresses (very uncomfortable, hide-a-bed/pullout issues) and at least one downgrade reduced the rating.
Amenities
9.1
Strong positive mentions for complimentary evening cocktails/snacks, a nice gym, spacious suite layouts and a pleasant lobby/bar area; amenities are a clear perk for many guests.
Value for Money
8
Several guests felt perks (free cocktails, breakfast, parking in some cases) offset cost, but the $10 parking fee and slightly higher rates tempered the value perception.
Food and Beverage
7.8
Mixed feedback: numerous guests praised the breakfast (some called it the best), and the evening drinks/snacks were appreciated, but others reported poor breakfast service/quality (overwhelmed chef) and restaurant food needing improvement.
Overall Experience
9
Predominantly positive overall impressions—many guests enjoyed their stay, calling it peaceful and worth it—tempered by location/parking and some room/food issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:23

Property Description

Spacious All-Suite Accommodations
Experience luxury and comfort at the Embassy Suites Hot Springs Hotel and Spa, where every suite is equipped with microwaves, refrigerators, and coffeemakers for your convenience.

Complimentary Breakfast and Evening Reception
Indulge in a delicious cooked-to-order breakfast and unwind with an evening reception during your stay at the hotel. Enjoy top-notch service and culinary delights without leaving the property.

Convenient Shuttle Service and Nearby Attractions
Explore Hot Springs with ease using the hotel's free shuttle service to downtown. Immerse yourself in the city's rich history at Bathhouse Row, discover local culture at theaters and art galleries, or simply relax by Lake Hamilton. The possibilities are endless!

Book now for a memorable stay at Embassy Suites Hot Springs Hotel and Spa.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LIT

Location

Property Accessibility

Total Disability Score: 19.29
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 1563 reviews
Cleanliness: 8
Service: 9.5
Location: 8
Room Quality: 7
Amenities: 9.1
Value for Money: 8
Food and Beverage: 7.8
Overall Experience: 9
S
Steve • couple • us
10
Pros:

Staff was extremely welcoming! Breakfast was outstanding as was the happy hour!

Cons:

We loved everything!

2026-10-31 • via Nuitee
L
LESLIE • couple • us
9
5 star
Pros:

It was a very nice hotel !! Beautiful!!! Loved the complimentary 2 drinks per guest and snacks between 5 and 7

Cons:

Slow tub drain ,,it took over 25 minutes for shower to drain,,,the 1 and only chef cooking orders for breakfast looked a little overwhelmed with over 20 guest ordering he was also doing that alone. ...felt bad for him ,, so we didn't get the complimentary breakfast,, but it was nice other than that..

2026-10-27 • via Nuitee
D
Daniel • couple • gb
10
2026-10-26 • via Nuitee
A
Adam • couple • gb
9
2026-10-25 • via Nuitee
Z
zellmer • family_with_children • us
10
Cons:

Our mattress was horrible , we slept on the hide a bed both nights.

2026-10-24 • via Nuitee
Y
Yolanda • couple • us
9
Overall I enjoyed my stay at the Embassy.
Pros:

I enjoyed my stay at the Embassy. Love the layout of the lobby. Staff was very polite and helpful.

Cons:

What I didn’t like about the property was the parking. Had to park across the street and it was a lengthy walk. Unfortunate for those with disabilities. The mattress was not comfortable. It was to hard.

2026-10-24 • via Nuitee
K
Kadrenreed • couple • us
10
2026-10-23 • via Nuitee
A
Angerina • couple • us
8
I enjoyed staying at the Embassy Suite
Pros:

The customer service from staff

Cons:

The food at restaurant needs improvement. The breakfast selection was great!

2026-10-22 • via Nuitee
L
LaTonya • couple • us
10
Wonderful! Definitely worth it !
Pros:

It was extremely clean and nice. Customer service was great. Nice gym and several things to do while there.

Cons:

They gave my room away before I got there and didn’t notify me. It was already paid for. I had to downgrade my bed.

2026-10-22 • via Nuitee
Z
Zaihao • family_with_children • us
8
2026-10-20 • via Nuitee
M
Michele • family_with_children • nz
8
2026-10-20 • via Nuitee
S
Stephanie • couple • us
10
Overall it was a peaceful stay.
Pros:

Location.

Cons:

That $10.00 parking fee.

2026-10-20 • via Nuitee
S
Schanbry • family_with_children • us
10
Lovely
Pros:

Everything

Cons:

Nothing

2026-10-19 • via Nuitee
R
Rachelle • extended_group • us
9
Love Embassy
Pros:

Friendly staff and clean facilities. Plus we love the great breakfast.

Cons:

Parking was hard and cost was slightly higher.

2026-10-19 • via Nuitee
J
Justin • family_with_children • us
10
2026-10-18 • via Nuitee
S
STEPHEN • solo_traveller • us
10
Pros:

We loved our stay! Thank you!

Cons:

Wish breakfast stays open til 10:00 am!

2026-10-17 • via Nuitee
A
Abbie • extended_group • us
10
2026-10-16 • via Nuitee
2
2510 • couple • il
10
Pros:

מלון מדהים, קרוב למרכז, חדרים גדולים, נוח מאוד, נקי, הגענו היה מזנון קל עם ירקות ונשנושים ושתייה, חדר כושר,

Cons:

אין מה לציין

2026-10-16 • via Nuitee
A
Aaron • couple • us
9
Great staff, the front desk staff were excellent.
Pros:

The overall location and experience

Cons:

NA

2026-10-14 • via Nuitee
D
deke • solo_traveller • us
10
Pros:

I have stayed at other hotels in the area and the perks offset the cost. They had free easily accessible parking, free breakfast, and free evening cocktails. The rooms were suites so you have a living area and a bedroom.

2026-10-12 • via Nuitee