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Facilities
Property facilities
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WiFi available
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Free WiFi
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Non-smoking rooms
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Air conditioning
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Swimming pool
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24-hour front desk
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Family rooms
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Garden
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Luggage storage
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Tour desk
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Outdoor pool
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Daily housekeeping
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Designated smoking area
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Outdoor furniture
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Sun loungers or beach chairs
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Sun umbrellas
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Shallow end
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Shared stationery like menus, pens are removed
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Key access
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Food delivered to guest room
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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24-hour security
Review Highlights
Categories
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Property Description
Mexican Style Rooms
Experience the charm of Mexico in our air-conditioned rooms decorated with a traditional Mexican style, just two blocks away from the beach.
Convenient Location
Located near Fifth Avenue, guests can explore shopping, dining, nightlife, and water sports easily, making it the perfect spot for a vibrant vacation.
Relaxing Outdoor Pool
Unwind with a refreshing swim in our outdoor pool or seek assistance from our tour desk to plan your next adventure. Book your stay at Hacienda Maria Bonita for a memorable getaway.
Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
Please note that If you want to check in sooner or later than the stipulated time, you can make a request. The property can not guarantee the room later the 6:00 PM without the guest informing the time of arrival.
Reservations for three or more rooms and three or more nights may have different policies.
Please note that meals are not included for children.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
In the event of an early departure, the property will charge you the full amount for your stay.
Parking is subject to availability due to limited spaces.
This property is located in a busy area so guests might experience some noise.
A deposit may be required at the property.
Location
Guest Reviews
La ubicación es excelente, muy cerca de atracciones, también puedes encontrar muchos restaurantes de distintos precios. hay una base de tazxis en la esquina, lo cual es muy conveniente si no tienes carro.
al estar muy cerca de bares se escucha la música, es dificil dormir temprano ya que se escucha mucho la música en el cuarto. no pudimos sintonizar ningun canal en la tele para minimizar el ruido exterior.
Atención, ubicación, instalaciones
Location / cost / decor
Pillows where as hard as rocks - although the guy at reception did try his best to find a softer one to no avail
Tenho muito que agradecer a atenção e compreensão que este lugar teve comigo. Recomendo! É espero em breve poder visitar. Muito obrigado a toda equipe envolvida. 👏👏
The location
The walls had mold and there was a musty smell
L'hôtel la décoration et la gentillesse et la disponibilité du personnel.
L'odeur des sargasses et la musique toute la nuit du coco bongo, le samedi soir, qui se trouve a côté.
Cercania a sitios de interes.
Estacionamiento, podria tenerse un poco mas de espacio.
Super buena ubicacion si quieres visitar bares a solo unos pasos camas comodas
Poco ruido de bares aceptable no de mas
I liked the close proximity to 5th Ave and to the ADO bus station. The decor was beautiful!
All good
Localización
La agua de la ducha muy muy poca
L’emplacement et aussi proche ADO
Le personnel
C’est la 2eme fois que je viens ici et je compte revenir si je reviendrai à playa del Carmen
L’hôtel est super beau
Rien.
Excelente construcción; no se escucha ningún ruido; habitación amplia, decorada con buen gusto; muy bien ubicado, cerca de todo; personal muy simpático y acogedor, siempre disponible para facilitar la estadía.
Mejorar las sillas de la piscina
Everything
Noisy at night due to close proximity to clubs. Just bring earplugs.
Ubicación muy buena
K no me gusto k el clima no sevia k me cambiaron de habitación k la k estaba tenia cafetera refrigerador parrilla microondas y la otra no tenia parrilla ni microondas k olía mucho a humedad y era incomodo no me gusto el cambio si ubiera servido el clima todo habría estado bien
All was great, noise from Coco Bongo but thats not under the hotels control. Anywhere in the core of centro you will get night noise. The hotel and staff were lovely
La ubicación
Antes de pande mía los había visitado y todo bien. Ahora quitaron el café,la TV no servía, el WiFi se desconectaba a cada rato. Nuestra habitación tenía refri (tenía el conector malo) un coffe maker sin tazas, y una plantilla. Pedimos cambio de habitación y ya todo funcionó, luego de 4 dias, gracias a una joven muy amable en la recepción.
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