Hacienda Maria Bonita Hotel

Hotels
8 (441 reviews)
10 Avenida Norte Lot 215 , Playa del Carmen , MX
+52 984 873 2790

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Family rooms
Garden
Luggage storage
Tour desk
See all facilities

Review Highlights

Pros:
Great location
Nice amenities
Cons:
Poor service quality
Cleanliness issues

Categories

Cleanliness
7.06
The reviews indicate issues with cleanliness and maintenance, leading to a lower score.
Service
8.53
Standard service quality for this hotel tier; however, there were some negative remarks about staff friendliness.
Location
9.07
The location is praised in several reviews for its proximity to attractions.
Room Quality
7.22
Some complaints about room conditions and bed comfort lead to a lower score in this category.
Amenities
8.05
Amenities are generally well-received, although some comments about limited functionality were noted.
Value for Money
7.51
Slightly mixed feelings on cost versus expectations, but still decent for the hotel's location.
Food and Beverage
8.06
The breakfast received positive comments, though it was served at another hotel.
Overall Experience
8.53
General positive experience despite several issues; most guests found value for location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:45

Property Description

Mexican Style Rooms
Experience the charm of Mexico in our air-conditioned rooms decorated with a traditional Mexican style, just two blocks away from the beach.

Convenient Location
Located near Fifth Avenue, guests can explore shopping, dining, nightlife, and water sports easily, making it the perfect spot for a vibrant vacation.

Relaxing Outdoor Pool
Unwind with a refreshing swim in our outdoor pool or seek assistance from our tour desk to plan your next adventure. Book your stay at Hacienda Maria Bonita for a memorable getaway.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that If you want to check in sooner or later than the stipulated time, you can make a request. The property can not guarantee the room later the 6:00 PM without the guest informing the time of arrival.

Reservations for three or more rooms and three or more nights may have different policies.

Please note that meals are not included for children.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
In the event of an early departure, the property will charge you the full amount for your stay.
Parking is subject to availability due to limited spaces.
This property is located in a busy area so guests might experience some noise.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CUN

Location

Guest Reviews

8
Based on 441 reviews
Cleanliness: 7.06
Service: 8.53
Location: 9.07
Room Quality: 7.22
Amenities: 8.05
Value for Money: 7.51
Food and Beverage: 8.06
Overall Experience: 8.53
G
Gaetano • solo_traveller • it
10
Ottimo
Pros:

Prenotato una stanza due ore prima dell’arrivo: hotel colorato, muri a vista, nel pieno centro della zona pedonale e a pochi metri dalla famosa discoteca “Coco Bongo”, ma la musica non si sente di notte.
Personale super cordiale
Prezzo conveniente

2026-09-17 • via Nuitee
E
Escalante Centeno • solo_traveller • mx
10
2026-09-17 • via Nuitee
D
Daniel • solo_traveller • mx
10
Exelente
Pros:

Excelente lugar para descansar

Cons:

Nada

2026-09-02 • via Nuitee
D
Daniel • solo_traveller • mx
10
Excelente para descansar
Pros:

Excelente lugar para descansar camas super ricas

Cons:

Nada

2026-09-02 • via Nuitee
Y
Yuliana Andrea • couple • co
7
2026-09-02 • via Nuitee
O
Oscar Omar • family_with_children • mx
7
Relación calidad - precio
Pros:

La ubicación es excelente, muy cerca de atracciones, también puedes encontrar muchos restaurantes de distintos precios. hay una base de tazxis en la esquina, lo cual es muy conveniente si no tienes carro.

Cons:

al estar muy cerca de bares se escucha la música, es dificil dormir temprano ya que se escucha mucho la música en el cuarto. no pudimos sintonizar ningun canal en la tele para minimizar el ruido exterior.

2026-08-25 • via Nuitee
M
Miguel Angel • solo_traveller • mx
10
Pros:

Atención, ubicación, instalaciones

2026-08-24 • via Nuitee
D
darren • solo_traveller • au
7
Ticked most of the boxes
Pros:

Location / cost / decor

Cons:

Pillows where as hard as rocks - although the guy at reception did try his best to find a softer one to no avail

2026-07-13 • via Nuitee
R
Rodrigo • solo_traveller • us
10
Pros:

Tenho muito que agradecer a atenção e compreensão que este lugar teve comigo. Recomendo! É espero em breve poder visitar. Muito obrigado a toda equipe envolvida. 👏👏

2026-06-27 • via Nuitee
N
Nicole • couple • gb
5
Pros:

The location

Cons:

The walls had mold and there was a musty smell

2026-06-25 • via Nuitee
H
Hf • solo_traveller • fr
9
Pros:

L'hôtel la décoration et la gentillesse et la disponibilité du personnel.

Cons:

L'odeur des sargasses et la musique toute la nuit du coco bongo, le samedi soir, qui se trouve a côté.

2026-06-21 • via Nuitee
L
Luisvegacauich • solo_traveller • mx
9
Comodo y agradable.
Pros:

Cercania a sitios de interes.

Cons:

Estacionamiento, podria tenerse un poco mas de espacio.

2026-06-08 • via Nuitee
P
Perla • solo_traveller • mx
10
Me encantó ubicacion precio bajo buena calidad
Pros:

Super buena ubicacion si quieres visitar bares a solo unos pasos camas comodas

Cons:

Poco ruido de bares aceptable no de mas

2026-06-06 • via Nuitee
V
Virginia • solo_traveller • ca
9
Mexican-themed hotel was a pleasure to stay at.
Pros:

I liked the close proximity to 5th Ave and to the ADO bus station. The decor was beautiful!

Cons:

All good

2026-06-05 • via Nuitee
C
Carlos • couple • br
2
Muy muy poca agua en la ducha
Pros:

Localización

Cons:

La agua de la ducha muy muy poca

2026-06-04 • via Nuitee
R
Rosa • solo_traveller • ch
10
tout était bien
Pros:

L’emplacement et aussi proche ADO
Le personnel
C’est la 2eme fois que je viens ici et je compte revenir si je reviendrai à playa del Carmen
L’hôtel est super beau

Cons:

Rien.

2026-05-26 • via Nuitee
J
Julian • couple • co
10
2026-05-18 • via Nuitee
K
Kenneth • solo_traveller • us
10
2026-05-16 • via Nuitee
K
Kaemmerer • couple • fr
9
Lindo lugar para quedarse una semana
Pros:

Excelente construcción; no se escucha ningún ruido; habitación amplia, decorada con buen gusto; muy bien ubicado, cerca de todo; personal muy simpático y acogedor, siempre disponible para facilitar la estadía.

Cons:

Mejorar las sillas de la piscina

2026-05-14 • via Nuitee
O
oliver • solo_traveller • mx
8
2026-05-01 • via Nuitee