Hampton Inn & Suites Yonkers

Clean and polite staff.

Terrible breakfast and the breakfast area was dirty

The property was clean, comfortable, and well-maintained. The staff was friendly and attentive, making my stay enjoyable from start to finish.

The carpet smelled bad, we were not able to sleep. The room temperature was hot and it was not easy to adjust the temperature.

The staff was polite and friendly. Room was clean and very spacious. It was so quiet, you couldn't tell the hotel had a lot of occupancy. Breakfast in the morning was wonderful, a wide selection of food item.

I recently completed my 22nd night at this property.

In the morning I found a red warning notice on my vehicle stating that it was parked without authorization and that it would be towed if the issue occurred again. As a registered guest who provided my vehicle and license plate information at check-in, receiving a towing warning was both surprising and disappointing.

I assume the notice was issued because I had plugged my hybrid vehicle into an exterior outlet to top off the battery overnight. My vehicle only gains about 35 miles of charge, representing approximately $3–$4 worth of electricity.

If using that outlet was against hotel policy, I would have appreciated a conversation, phone call, or note from management. Instead, the first communication I received was a warning threatening to tow the vehicle of a paying guest.

What concerns me most is the message this sends about how customer relationships are valued. During my 22 nights at the hotel, I paid for lodging, used the room's electricity, heating and cooling, lighting, internet, and other amenities. As a Diamond member, I accepted the complimentary water, snack, coffee, and breakfast that are part of the guest experience. Yet the issue that prompted a towing warning appears to have been a few dollars' worth of electricity.

The financial value of my business over 22 nights was evidently outweighed by concern over a small amount of power usage. That is a disappointing business decision and one that has caused me to reconsider staying at your property.

I am aware of the charging stations located behind the hotel. However, the combination of a flat access fee and per-kWh charges makes them impractical for simply topping off a hybrid vehicle. Other Hilton properties I visit provide guest-friendly charging options, and as a result, they have earned my repeat business.

Unfortunately, after receiving a warning threatening to tow my authorized vehicle, I no longer feel comfortable staying at this hotel. No paying guest should have to worry about whether their vehicle may be towed while they are checked in and actively patronizing the property.

It is unfortunate that after 22 nights of business, the value of that relationship appears to have been measured against a few dollars of electricity rather than the loyalty of a repeat customer.

What like about the properties is in a good location

The room was spectacular! Very large, quiet, and a very comfortable bed.

Location was great

Very nice as well quiet area.

Cleanliness and the breakfasr