Hotel on Monroe, BW Signature Collection

Check-in was confusing and the signage was unhelpful. Room reeked of pine scented cleaner that would not air out as we left the door open. Bed was incredibly uncomfortable and bed frame squeaked at every movement making it impossible to get a uninterrupted night sleep. We were suppose to have access to the unstaffed lobby with our key card but our card couldn't get us in.

The location is super. Within walking distance to the great affordable Bagel Land & markets. Comfortable & roomy bed & superlative sheets. Even a rocking chair was provided.
Affordable stay
Not for you if you desire contact with someone in the lobby.
The Turkish caffé adjacent is not to be missed, too!
Thank you
I will bee back

What a delightful hotel! Easy check in, easy, friendly check out. The room was so clean and comfortable. The rooms are updated, very zen and nice. Great shower. I was surprised to hear the owner explain that the bed frames, mattresses, tiles, etc were all made in the area. Even the linens were purchased from the only mill in America. I strongly recommend you visit the restaurant next door. Scrumptious food and outstanding home made baklava, Dubai cheesecake and many other unbelievable desserts. Coffee too! Yum. Don't over look this hotel. I'm fussy and this was a lovely stay.

Very very clean room. Updated as well. The hotel is located within a shirt driving distance to food and shopping. The beds were nice and firm and comfy Neighborhood seems quiet and safe. The only thing that came across my mind to mention in this review that is negative (although very minor. More as a note to the owner who was very very kind), is that the window bed kind of blocks the air conditioner, and hooks in the bathroom for a stay longer than 1 night would be most helpful!!! Def will stay at this Gem of a place again.

Came in as a couple, and left pleasantly surprised. Good location, good food nearby, and clean and soft beds. Owner came out to check on us as we were leaving, and was happy to chat about the renovations and work he had put in on the property.
Very clean, cute and welcoming aesthetics, and a good spot to hang your hat at the end of a wonderful day.

Always a pleasure to stay at Hotel on Monroe. The staff are helpful, pleasant and courteous. The accommodation is clean, comfortable and modern. The bed is extremely comfortable and just huge! Silas, the owner goes above and beyond to help. We can highly recommend Hotel on Monroe, we've stayed there numerous times when visiting our family in Rochester.

In general this hotel was just what we were looking for. But on the evening of our arrival we had a hard time finding a place to park. Another criticism is that, although the bathroom was fine and the shower was wonderful, there were no towel racks in the bathroom. Most concerning of all, however, was the very slippery surface in the shower. Absolutely dangerous. Still, decent value for the money.

2nd time at this hotel and it didnt disappoint. perfect hotel if you dont need any of the extra stuff and still want to be close to city. restaurants and shopping close by and right on a bus line or walkable to downtown

Check in is via phone app. No front desk. Was remodeled but not new enough. Still looks & smells old. Has desk phone but no dial tone. Could not call for a later check out time. Not worth what I paid for it, compared to other hotels in the area. Not saying which the others are for fear they will sell out when I need to stay there.

We were only there for one night and the stay was okay. In our unit the toilet seat would not stay up and I also noticed human hair in the bathroom.

Not a "boutique" hotel as they advertise. I would consider it a nice motel.

We called in the AM to confirm the room and was told we had room V and would get an email with instructions. The link we received did not work. Our room was changed to C but we did not get the text with check in instructions until 10PM and there was nobody in the office at 9pm when we got there.

Flooring was LVT but felt gritty. Carpet at the entry door would have been nice. No full length mirror. Wardrobe rack was located in bathroom with no closet. No coffee maker or microwave in room.

Lighting is super bright and harsh. To turn on the bedside light you have to get out of bed and walk to the back wall. No switch that can be reached from the bed. Both lights go on at once and are very bright.
Sink was clogged and would fill up.
Only basic TV channels were available thru AppleTV. You had to have an your own account to watch on apps.

The bathroom door is a barn door that did not cover the entire doorway and did not seal or lock so from the bed you could hear ALL the bathroom noises. The toilet flushing would wake me up. N

Cars parked only a few feet from the room so in the morning when a truck was left running the fumes came in the widow.
The A/C heating unit is only a few feet from the bed and VERY LOUD. If you need quit when you sleep bring ear plugs.
The second level is only accessible from staircases in the back. Not convient if you have lugga

It was everything we needed, no frills, but nice, clean, a great location and the owner and staff were exceptional.

Check in and out process is a tad strange but what a cool property! Very nice

Incredibly nice stay, perfect quiet location but still close to many things. Walkable and drivable. Nice new upgraded amenities.

I absolutely love this place! I’ve been to about 25 different hotels in NYS, and NJ within the last year. I’ve been to almost all of the hotels near Rochester NY. This one is by far the best out of all of them. I haven’t experienced uncleanliness, cigarette smoke, or loud noises out of the 3 times I’ve stayed here. I thought for sure I’ll experience at least cigarettes smoke once out of the three times but nope! I absolutely love that!! I hate the smell of cigarettes! Anyway, the rooms are just a tad smaller than most of the places I’ve been, but still by far the best. They send a code to your phone, follow the easy instructions at the illuminated electronic key box to the left of the office door. After you punch in your code, your key box will pop open with your key inside. Pretty cool. You don’t have to talk to anyone, and most importantly you don’t have to waste time standing in line waiting for someone to check you in. It’s a super fast check in. Very convenient!

I really wanted to like this property but the check in process and in room entertainment left too much to be desired. Property is centrally located, near food, stores, and easy access to parking and transportation.

My preference is to either talk with a person and get my key or have a mobile key option. I didn’t like having to get the key from a lock box that required a link to get to a code to get to the key. Call me old fashioned. Also, it was so confusing to use the TV in the room. It was some type of streaming device with multiple remote controls. As I type this I realize I might have turned into “get off my lawn” guy.

Reasonably priced, fun decor, very convenient to St John Fisher.

Property was clean however very small and the bed was clean.... but uncomfortable.

Clean rooms & excellent attention to service!

owner is friendly and accomodating