Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Heating
Terrace
See all facilities

Review Highlights

Pros:
Great location near the beach
Friendly service
Cons:
Cleanliness issues
Outdated amenities

Categories

Cleanliness
6.41
Various reviews indicate issues with cleanliness, including dirty areas and unclean facilities.
Service
7.88
Service is generally described as friendly, though there are isolated complaints about responsiveness.
Location
9.42
Numerous reviews highlight the excellent location, with proximity to the beach and cafes.
Room Quality
7.37
Mixed feedback regarding room condition; some rooms described as outdated and poorly maintained.
Amenities
6.9
Amenities have been noted as insufficient and some problematic, such as lack of extra towels.
Value for Money
8.36
Some reviews mention the hotel offers good value for the price, despite some drawbacks.
Food and Beverage
7.41
No direct feedback on the food quality was provided; some mention of crowded restaurants nearby.
Overall Experience
7.88
Overall enjoyment reflected, but cleanliness and facilities impacted the experience negatively.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 03:54

Property Description

Seaside Paradise at North Pier Hotel

Beachfront Relaxation: Enjoy the convenience of Cowes Beach right across from our hotel, where you can bask in the sun or take a leisurely stroll along the shore.

Comfort and Luxury: Indulge in our well-equipped rooms featuring both heating and air-conditioning, ensuring your stay is cozy no matter the season. Upgrade to our suites with ocean views and a luxurious spa bath for an extra touch of pampering.

Explore and Unwind: Discover nearby attractions such as the famous Penguin Parade and Maru Koala and Animal Park, then return to unwind at our on-site swimming pool and restaurant.

Book your stay at North Pier Hotel now for a perfect blend of relaxation and adventure!

Important information:

Payment will be taken at the time of booking. Please note that there is a 1.05% surcharge when paying with a Visa or Mastercard credit card. Please note that the property does not accept pre-paid debit cards. Valid photo identification and the same credit card used at the time of booking must be presented on arrival. The property has the right to refuse any booking when the guest cannot provide a valid photo ID or valid credit card that matches the name on the booking. Cash is not an acceptable form of deposit at this property. This property enforces a strict 'Non-Smoking Policy'.

Guests may experience some noise or light disturbances from the nearby bar.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MEL

Location

Guest Reviews

7.7
Based on 3609 reviews
Cleanliness: 6.41
Service: 7.88
Location: 9.42
Room Quality: 7.37
Amenities: 6.9
Value for Money: 8.36
Food and Beverage: 7.41
Overall Experience: 7.88
A
Adam • extended_group • au
5
Missing a phone charger
Pros:

Property was comfortable

Cons:

Left belongings, esky and phone charger.
Sadly they conveniently couldn’t find the phone charger a couple of hours later.

2026-10-31 • via Nuitee
S
shirley • solo_traveller • au
10
Reccomend highly.
Pros:

It was very nice place to stay would recomend to any one.

Cons:

Although it was nice would have prefered downstair rather than upstair.

2026-10-30 • via Nuitee
Y
Yin Hing • extended_group • hk
8
Relaxing
Pros:

Near the sea and the room is big .

Cons:

The bed sheet is not clean .

2026-10-30 • via Nuitee
D
Doug • couple • au
9
2026-10-30 • via Nuitee
P
Paul • couple • au
10
Pros:

Great

Cons:

Great

2026-10-29 • via Nuitee
S
Steph and Peter • couple • au
7
Good and good price
Pros:

Excellent location

Cons:

Tiny coffee cups

2026-10-29 • via Nuitee
H
Helen • couple • au
10
Better than expected. Great value.
Pros:

Great location over looking the water and easy walk to town.

2026-10-28 • via Nuitee
R
Ramat • couple • kz
10
2026-10-28 • via Nuitee
J
Jodi • family_with_children • au
9
2026-10-28 • via Nuitee
K
Kerry • extended_group • au
9
Pros:

Great location

2026-10-27 • via Nuitee
R
Rupinder • extended_group • au
3
Not quite happy
Cons:

Kettle looks like cleaned last year

2026-10-26 • via Nuitee
J
Jack • family_with_children • au
10
BOOKING.COM SELLS UNAVAILABLE ROOMS OFTEN
Pros:

THE RECEPTIONIST WAS GREAT AND TOLD ME SHE WOULD HAVE GIVEN ME A REFUND IF NOT FOR BOOKING.COM

Cons:

NOT GETTING A REFUND AFTER BEING SOLD AN UNAVAILABLE ROOM

2026-10-26 • via Nuitee
J
Janice • family_with_children • gb
10
Pros:

Great pub in excellent location with really friendly staff

Cons:

Pillows were hard as rocks :)

2026-10-25 • via Nuitee
T
Tamani • couple • au
2
Pros:

View and location was good

Cons:

Wifi was not in working order

2026-10-24 • via Nuitee
W
Weiqi • extended_group • au
10
2026-10-23 • via Nuitee
J
Judith • couple • au
5
Pros:

The bed was comfortable.
The room itself was in a great location.
Had a great view of the beach.
Room was reasonably clean.
Staff quite nice.

Cons:

For a Delux room, we were disappointed to find no microwave or large cup-type mugs for Coffees, available.
Simple things like tissues weren't provided.
There was no information as to what the room actually provided for the cost.

2026-10-23 • via Nuitee
M
Melanie • couple • au
8
2026-10-22 • via Nuitee
T
Tracey • extended_group • au
10
2026-10-22 • via Nuitee
T
Theresa • family_with_children • au
8
Great location and super friendly staff.
Pros:

Location, lovely reception greeting and friendly bar staff.

Cons:

Very basic decore

2026-10-22 • via Nuitee
R
Rosa Maria • family_with_children • es
8
Tranquilidad
Pros:

La cama

Cons:

El Wi-Fi (nada bien), la bañera (prefiero ducha)

2026-10-21 • via Nuitee