Best Western Plus Pontoon Beach

Hotels
•
Best Western Plus
9 (359 reviews)
4 Regency Parkway , Granite City , US

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly staff
Good location
Cons:
Breakfast options could be improved
Cleanliness concerns in some areas

Categories

Cleanliness
8.33
General sentiment shows some cleanliness issues mentioned in negative reviews.
Service
9.8
Staff was reported as friendly and helpful in several reviews.
Location
9.34
Good location for travelers with access to gas and food.
Room Quality
8.79
Rooms were generally described as clean and comfortable.
Amenities
8.82
Amenities like breakfast and pool were positively noted.
Value for Money
9.28
Much appreciated price for the quality of stay.
Food and Beverage
8.33
Breakfast received mixed feedback; some found it lacking.
Overall Experience
9.3
Despite some issues, the overall sentiment was positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:13

Property Description

Newly Renovated Hotel Near Local Attractions

Convenient Location: The Best Western Plus Pontoon Beach is just minutes away from popular attractions like the Gateway Arch and Saint Louis Zoo, offering easy access to explore the area.

Comfort and Convenience: Guests can enjoy a range of amenities including a free deluxe continental breakfast, high-speed internet, and an indoor heated pool, perfect for relaxing after a day of activities.

Modern Accommodations: The spacious guest rooms feature flat-screen TVs, coffee makers, and comfortable pillow-top mattresses. Upgrade to rooms with whirlpool bathtubs or sofa sleepers for added luxury.

Book your stay now at Best Western Plus Pontoon Beach for a memorable and comfortable experience.

Important information:

You must show a valid photo ID and credit card upon check-in.

Please note, guests residing within a 50 mi radius will not be accommodated at this property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: STL

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

9
Based on 359 reviews
Cleanliness: 8.33
Service: 9.8
Location: 9.34
Room Quality: 8.79
Amenities: 8.82
Value for Money: 9.28
Food and Beverage: 8.33
Overall Experience: 9.3
D
Dawn • couple • us
10
Great option for going to Worldwide Technology Raceway.
Pros:

Easy to get to and from Worldwide Technology Speedway. Several late night eating options nearby. The New Rosati’s Pizza just up the road was amazing! This is my second stay at this hotel and we will be back next year.

2026-09-14 • via Nuitee
D
D • solo_traveller • us
8
2026-08-31 • via Nuitee
M
Melissa • family_with_children • us
8
2026-08-30 • via Nuitee
M
Michelle • family_with_children • us
9
Wish I could have slept
Pros:

It was a nice clean room

Cons:

Our room was behind the elevator so it was loud and went all night

2026-08-28 • via Nuitee
P
Pilger • solo_traveller • us
4
Pros:

The location was good

Cons:

Some of the staff was rude, beds felt like sleeping on a box, elevator was broken so couldn't get to handy cap room on the 2nd and 3rd floor. So couldn't take a shower for the 2 nights my family and I stayed there. Woke up with ants in our room. Swimming pool was way to blue like those toilet bowls cleaner. My 10 yr old found 3 big clumbs of black hair in the pool and you could see the oils and dead skin flakes on top. No towels in pool area either. Cost way over 400 to stay there. 6 months earlier we were 100 less and there was no problem with it. Whatever happened in the last 6 months needs replaced. I'll never stay there again.

2026-08-21 • via Nuitee
C
Catherine • solo_traveller • us
1
Never again, deception about elevator, tried to blame us for spiders asking if we opened windows…nightmare
Pros:

Location

Cons:

Elevator broken for months, spider infestation in room, unclean rooms, had to take 3rd floor room and walk up due to being told 1st floor closed and 2nd floor is for “handicapped”

2026-08-03 • via Nuitee
D
Daniel • couple • us
6
Not terrible, but it will give me pause when I want to go back.
Pros:

Location for where I needed to be.

Cons:

I had stayed here before and it was okay, they seemed like they were having difficulties. The cleaning people had come in when I had already put the privacy card out. I didn’t really like that, I wasn’t there, but I’m one that doesn’t want strangers coming in my room while I’m gone, it’s just my preference.

2026-07-11 • via Nuitee
W
William • family_with_children • us
7
Cons:

The elevator didn't work

2026-07-08 • via Nuitee
T
Thompson • solo_traveller • us
1
Pros:

Elevator didn't work and it sucked

2026-07-07 • via Nuitee
D
Daniel • couple • us
3
Very poorly run. Won’t be back
Pros:

Clean.

Cons:

No shower curtain in bathroom, no hair dryer and TV didn’t work

2026-07-03 • via Nuitee
P
Pilger • solo_traveller • us
10
Cons:

The only thing my family and I didn't like was the over soft pillows. And maybe a removable shower head so easier to take a shower for disability people

2026-07-02 • via Nuitee
5
561stevenx • Family
2
Be watchful before you book this place
Pros:

this hotel is extremely dirty, smelly, and broken items all over.

2026-07-01 • via Tripadvisor
K
Kathleen • couple • us
3
Awful
Pros:

Room was advertised as accessible.it was not. Booking.com falsely claimed it booked a handicap accessible roon. Hot)el only had accessible rooms on the 2nd floor. The elevator see anovewas broken. We stayed one night and left for another hotel. I blame booking.com for this confusion.?

Cons:

Booking. Com should make sure hotel actually have the.advertised room.

2026-06-10 • via Nuitee
E
Edgin • solo_traveller • us
7
Nice stay!
Pros:

Location

2026-06-09 • via Nuitee
T
Timothy • solo_traveller • us
4
2026-05-26 • via Nuitee
P
Pannell • solo_traveller • us
4
2026-05-23 • via Nuitee
S
Sheila • couple • us
8
Foi perfeita
Cons:

Apenas o elevador não estava funcionando

2026-05-19 • via Nuitee
B
Briana • couple • us
5
2026-05-18 • via Nuitee
T
Tom • couple • us
6
Good location, wonderful breakfast, guests permitted to make loud rude noises overnight.
Pros:

The breakfast was excellent! Food hot and delicious.

Cons:

Loud foot stomping at all hours of the night from above. Large diesel trucks in the parking lot were idling loudly as early as 5 AM. Overall, other guests were noisy, which prevented sound sleep.

2026-05-08 • via Nuitee
D
D68KFtiffanys • Family
4
Disappointed
Pros:

I was very disappointed with my stay. The elevator was broken and I have a torn meniscus so climbing stairs was very difficult. The room was not clean and I suspect the sheets were not changed before my arrival. There was a packet of keycards on n the tv stand, hair in the shower and a coating of dust on the furniture. There was no hair dryer in the room. The sheets looked like they were previously slept on. The vinyl was peeled off the couch in the room. It was just not a pleasant stay, unfortunately.

2026-04-23 • via Tripadvisor