Hilton Asheville Biltmore Park

Clean close to shops

We arrived at the Hilton Hotel in Biltmore Park exhausted from having to spend the night sleeping at the Washington, DC airport. We missed one night at the hotel and called to inform Hilton we were stuck in DC. Our room was cancelled by mistake and Dana Cottman, who is one of the Supervisors, saved our weekend! She was able to work her magic get us a room and we were able to be ready for my cousins wedding!

The bathroom was fabulous, clean, loved the Crabtree shampoo, conditioner and body gel products they had at the hotel! The hotel had a great atmosphere and was designed and decorated nicely.

Our family would have eaten at other places, however, Fork Lore was fabulous. The food was superior, which I am amazed, it was in a hotel! One waitstaff, Ashley, was amazing. My dad and I have food allergies and she went out of her way to insure both of us had the correct food! The morning staff at Fork Lore were good as well! Great staff, who were attentive to our needs!

The Hilton Asheville Biltmore Park hotel has a great location; close to stores and restaurants. We were happy eating at the Fork Lore with the friendly and attentive staff and fabulous food. It is close to Parks such as Sliding Rock, which I would love to explore in the future!

I highly recommend the Hilton Asheville Biltmore Park hotel!

The location was near other restaurants and not far from hiking and other activities. Though it is 30 min in traffic to downtown. Closer to shopping has some good stores near by. Easy drive to NC arboretum and Pisgah forest hikes.

We were woken up at 1am due to a faulty fire alarm, this wouldn't have been such a big deal if it was a one time occurrence. Looking back at reviews, this has been going on for months. Just a little rain and the fire alarm goes off. There were families with little ones and elderly making their way down 5 flights of stairs only to be standing outside in the rain with no guidance or information on what's going on. When the fire trucks arrived, they were very familiar with what was going on. A faulty sensor in an air duct. After 2 hours in the rain we were finally allowed back to our rooms. This is something that needs to be fixed especially for a hotel that charges $450 per night. The manager (Dana) was very rude and kept telling me there is no problem, the system is working as designed. I've never stayed in a hotel where a light rain sets off a fire alarm. Thats a poor design if a light drizzle is supposed to set off an emergency exit. We will never stay in this hotel again, very poor representation of Hilton Hotels.

Friendly staff and great location.

We had the BEST room in this hotel and we loved it so much! The one bedroom options are awesome and so spacious. We brought out pet poodle and she was very calm and at home at this hilton. We will stay here again! Perfectly clean, quiet, and a great location. Donna and Dana were THE BEST. We were able to check in early and we checked out a day early and received a refund on our final day even though we didn't ask for it. Thank you for having us!!!!!!

Great location. Super staff. Great facilities.

Donna and Dana always makes my stay special. As a diamond member I feel valued and appreciated with upgrades and super service. My favorite Hilton.

Location and comfort

It is within walking distance to shops, restaurants.

The location was really perfect for us. We have a new house in the area but no furniture and needed to get to know the area. This hotel was perfectly placed in Biltmore Park. Super area with tons of restaurants and shops.

The breakfast and dinner was amazing. The staff was fantastic wonderful location with them, walking distance of shops and restaurants. Love the indoor pool and Jacuzzi.

We stayed here on a totally unexpected adventure. We drove from maine to ashville over a couple days with our Bernese mountain dog, Stanley. After 16 plus hours on the road they treated us like family. Got an awesome upgrade our diamond status and credits to eat at their restaurant.

We were greeted with the best enthusiasm I've ever seen. Dana and Joshua were outside ready to assist with our luggage. We passed on the help, not to advantage of leaving our truck at the entrance while we grabbed a child great. They were accommodating and friendly.

Our room was sparkling clean and quite which is a must for us with our dog. Plus, helps to get a great night's sleep as well. Bedding is the best version of hilton luxury that we've missed with the replacement of the cheap duvets at many ofter hiltons now across the brand. It was hard leaving that bed and glorious comforter that envelopes you in comfort. Wish they would all have those linens. Makes for a much more restful sleep.

The biggest thing is their staff!!!! Every single person we dealt with was kind, friendly and respectful. I have severe anxiety, ptsd and am very neurodivergent. I never felt judged or uncomfortable with this group. I do have challenges there and they never made me stressed. Which appreciate. Greatly!

I felt at home, if not better. They offer the real deal in the customer service department.

Extra shout out to Dana, joshua, the front desk staff. Sorry that I forget some names. You all were incredible.

The restaurant staff was supportive and friendly. Amanda was out first night server and she was so nice I wanted her to join us. Lala at the hostess station chatted we up out last night and taught me a lot about the history and culture in the area as well.

Gunny the v food and beverage director offered wonderful conversation and made us feel like family.

I'll definitely be back here. I hope hilton will recognize this location and bring this type of customer care into all their locations. Especially the Bedding! Learn from the best! We truly appreciate you staff making our trip worth remembering and we're excited to return. Thank you all from the bottom of poor hearts

Great experience customer service was great.

Very nice and clean

Great location - lots of things in walking distance, excellent breakfast, nice pool and hot tub