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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Heating
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Terrace
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Family rooms
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Dry cleaning
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Breakfast in the room
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Spa/wellness center
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Designated smoking area
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Accessible parking
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Concierge service
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Wheelchair accessible
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Electric vehicle charging station
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Indoor pool
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Delivered food - securely covered
Review Highlights
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Property Description
Luxurious Amenities
Experience ultimate relaxation at Sensibilities Spa and savor delicious meals at Roux. Enjoy complimentary high-speed internet access throughout the hotel.
Modern Comforts
Unwind in rooms equipped with flat-screen LCD TVs, coffee makers, work desks, and mini-refrigerators.
Convenience and Accessibility
Stay fit at the on-site fitness room, benefit from a helpful multi-lingual staff, and take advantage of the 24-hour pavilion pantry market. Explore nearby attractions like the Blue Ridge Parkway and Biltmore Estate.
Book your stay at the Hilton Asheville Biltmore Park for a perfect blend of luxury and convenience.
Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Guest Reviews
The food was the best ever!
Great experience again I stay here tons of time a year and they always treat me well as a Diamond Member. Dana and Donna are awesome.
Close to restaurants
The staff were so courteous and the facility was very clean
Nothing
Good location in an area with restaurants and shopping. We like this location when visiting Asheville, but it is not in close proximity to the Biltmore Estate or Biltmore Village. The surrounding area is quiet at night and it is a great, safe place to walk. Room was clean, but probably in need of an update. Typical Hilton quality!
Always a great stay at the Biltmore Park campus-type environment. Hotel is surrounded by a lively shopping experience and upscale restaurants. Mountain views are a plus.
I rarely leave negative reviews, but my customer service experience with Hilton Asheville Biltmore Park was extremely disappointing. July 17, I received a call informing me that my reserved room had water issue and that I would be relocated to another hotel. I was assured that, because of the inconvenience, my entire three-night stay would be reimbursed. I was also told that I would receive all of the details by email. Unfortunately, after landing in Asheville with my young child, I had not received any information about where I was supposed to go. I drove to Hilton and the representative, who I believed was the manager, apologized, provided me with the other hotel's information, and again assured me that all three nights would be reimbursed due to the inconvenience, and that they were working with Expedia for the refund. The other hotel was appx 30 min away and nowhere near the quality of what I had booked with Hilton. The room even had bugs. I contacted Hilton to express my disappointment, but my child had already fallen asleep, making it impractical to move again that night. It was already 2AM. After speaking with Hilton, they were able to accommodate us back for the remaining two nights, while confirming that it will be on the house. I had 2 reservations: one night booked directly and two nights via Expedia. Hilton refunded the reservation booked directly but have refused to refund the Expedia reservation. Hilton Asheville Biltmore Park failed to stand behind their word. In the future I must get everything in writing, because once you leave the property, it is not their problem anymore. It is not the cost. It is the principle. BIG FAIL!
Loved the location. The early morning coffee availability is excellent and breakfast was wonderful. There were a few fun stores to wander through in the neighborhood and several additional restaurant choices for meals out.
I loved it all!
Amazing location. Everyone on staff were so friendly and polite. Room was nice as well. Took advantage of the airport shuttle and it was fabulous.
I made a reservation through Booking.com that included a $50 credit, but I had to verify the details with three different front desk staff members, and each one gave a different explanation regarding where the credit could be used.
Best place for a quick easy getaway.
n/a
Great location!
Nothing
Roomy queen room - perfect a/c system - kind staff who made our stay personal and comfortable - listened to our needs - great morning coffee in registration area - easy coming and going - free parking available - location is ideal for visiting Asheville
The beds are super comfortable.
Nothing
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