Castletown Hotel

Hotels
8.5 (1480 reviews)
Main Street, Castletown , Castletown , gb

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great food
Cons:
Minor cleanliness issues
Some maintenance needed

Categories

Cleanliness
7.89
Most reviews mention cleanliness positively, but some issues noted.
Service
8.86
Staff were very friendly, helpful, and accommodating.
Location
8.9
Convenient location for travelers, especially for ferry access.
Room Quality
8.35
Rooms were generally clean and comfortable, with some minor issues.
Amenities
7.88
Standard amenities for this hotel tier, with some great breakfast options.
Value for Money
8.84
Guests felt they received excellent value for the price paid.
Food and Beverage
8.89
Breakfast and dinner options received high praise from guests.
Overall Experience
8.36
Overall satisfaction is high with minor niggles noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 20:24

Property Description

Convenient Location
Located in the heart of Castletown, our family-run hotel offers easy access to Thurso, Wick, and the Castle of Mey. Just minutes away from Dunnet Bay, it is the ideal spot for surfing and fishing enthusiasts. Additionally, being in close proximity to all 3 Orkney ferry ports makes traveling a breeze.

Comfortable Accommodation
Unwind in our cozy rooms after a day of exploration. Enjoy the complimentary Wi-Fi and take advantage of our free parking facilities. Indulge in delicious home-cooked meals that are sure to satisfy your cravings.

Warm Hospitality
Experience the warmth of our hospitality as we cater to all your needs during your stay. From attentive service to comfortable amenities, we strive to make your visit memorable. Book your stay at the Castletown Hotel today and create unforgettable memories.

Important information:

When booking 5 or more rooms, different policies and additional supplements may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: INV

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 12 years old stay for £10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 1480 reviews
Cleanliness: 7.89
Service: 8.86
Location: 8.9
Room Quality: 8.35
Amenities: 7.88
Value for Money: 8.84
Food and Beverage: 8.89
Overall Experience: 8.36
S
Stuart • couple • gb
10
A gem on the NC500, well worth staying at
Pros:

From the outside the hotel does not reflect what you find when you go inside. Refurbished fairly recently to a very high standard, the room was light, spacious and comfortable, staff very friendly and helpful and the food in the restaurant extremely good. Buffet style breakfast was faultless and they even made porridge especially for my wife who had mentioned on check in that she would like some. Would definitely stay again.

Cons:

There were a couple of very minor issues in the bathroom, slightly loose shower head etc which we mentioned on checkout and were told that they would be addressed immediately.

2026-05-30 • via Nuitee
J
Judith • solo_traveller • gb
9
Pros:

Very helpful and proactive staff. Clean rooms and great shower

Cons:

Nothing

2026-05-30 • via Nuitee
V
vincenzo • solo_traveller • it
8
2026-05-30 • via Nuitee
D
Diana • solo_traveller • be
9
2026-05-29 • via Nuitee
P
Peter • solo_traveller • gb
10
Castle oftown Hotel
Pros:

Lovely Staff, great room ran tidy and well maintained, really nice evening meal and breakfast. Great parking.

Cons:

Pass

2026-05-29 • via Nuitee
S
Sarah • extended_group • gb
8
2026-05-29 • via Nuitee
R
Ruby • extended_group • gb
10
2026-05-26 • via Nuitee
R
Richard • solo_traveller • us
10
Pros:

Location, proximity to ferry..
Great chef hiding in the kitchen. Very Good breakfast. Phenomenal burger cooked as ordered.

Cons:

Parking a bit tight. But not a big deal.

2026-05-25 • via Nuitee
E
EMMA • solo_traveller • gb
9
Pros:

Lovely clean, hotel, great breakfast

Cons:

Nothing

2026-05-23 • via Nuitee
A
Alison • couple • gb
8
2026-05-22 • via Nuitee
M
Michael • couple • gb
5
Friendly staff good food spoiled by noisy guests
Pros:

Good choice of food and served pleasantly and efficiently

Cons:

I think the walls were to thin as the guest in the room next to us had some kind of party that disturbed us most of the night.We had to bang on the wall to get them to keep the noise down.We couldn’t get a member of staff to complain to.

2026-05-21 • via Nuitee
N
Naoko • couple • gb
9
Generally excellent with lovely breakfast and dinner.
Pros:

Breakfast was excellent, especially there were plenty of fresh fruits which I loved. And dinner was very good too. We noticed that the town had no proper place for a dinner, so we booked it at this hotel, and we were very pleased to have done so. We were on the way to catch a ferry back home. So it was a great hotel for a stop over for our journey back home.

Cons:

I am a wheelchair user. Room was nice and quiet, and bathroom was big enough for a wheelchair which I was very pleased about. However there was no shelf in a shower cubical, so I had to put the body wash and shampoo bottles on a floor which I couldn't manage to reach them easily. Please install a shelf near the easy reach from the shower chair, I will be so grateful.

2026-05-19 • via Nuitee
S
Sian • solo_traveller • gb
8
Pros:

Radiators work really well, room was a decent size for 1 night, bed comfortable and decent breakfast.

Cons:

Perhaps check the bulbs in the reading lights

2026-05-19 • via Nuitee
A
Annamaria Lloyd • solo_traveller • gb
8
Nice place to stay
Pros:

The room was nice clean and warm. The staff were lovely.

Cons:

The noise from the next room. We.coukd here theyre tv and walking. Which kept me awake a little. Not the hotels fault though.

2026-05-19 • via Nuitee
A
Alexander • extended_group • at
5
Essen gut, Unterkunft indiskutabel
Pros:

Nichts, ein kalter Bau mit 60-er Möblage

Cons:

uralte Möblierung, schwache Beleuchtung

2026-05-18 • via Nuitee
C
Craig • solo_traveller • gb
9
2026-05-18 • via Nuitee
J
Johannes • couple • de
9
2026-05-18 • via Nuitee
C
Carola • couple • de
9
Super süßes Hotel mit tollem Ambiente und Personal
Pros:

- Super Personal, sehr freundlich und offen
- sehr gutes Essen (Frühstück und Abendessen), sehr große Portionen und Auswahl
- gute Lage für nördliche Highlands

Cons:

- kleines Badezimmer
- etwas veraltete Ausstattung

2026-05-17 • via Nuitee
A
Alastair • family_with_children • gb
10
First class
Pros:

Nice clean and location polite staff

Cons:

Nothing

2026-05-17 • via Nuitee
T
Tarney • solo_traveller • gb
10
2026-05-16 • via Nuitee