Castletown Hotel

Hotels
8.5 (1569 reviews)
Main Street, Castletown , Castletown , GB

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Great food
Cons:
Minor cleanliness issues
Some maintenance needed

Categories

Cleanliness
7.89
Most reviews mention cleanliness positively, but some issues noted.
Service
8.86
Staff were very friendly, helpful, and accommodating.
Location
8.9
Convenient location for travelers, especially for ferry access.
Room Quality
8.35
Rooms were generally clean and comfortable, with some minor issues.
Amenities
7.88
Standard amenities for this hotel tier, with some great breakfast options.
Value for Money
8.84
Guests felt they received excellent value for the price paid.
Food and Beverage
8.89
Breakfast and dinner options received high praise from guests.
Overall Experience
8.36
Overall satisfaction is high with minor niggles noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 20:24

Property Description

Convenient Location
Located in the heart of Castletown, our family-run hotel offers easy access to Thurso, Wick, and the Castle of Mey. Just minutes away from Dunnet Bay, it is the ideal spot for surfing and fishing enthusiasts. Additionally, being in close proximity to all 3 Orkney ferry ports makes traveling a breeze.

Comfortable Accommodation
Unwind in our cozy rooms after a day of exploration. Enjoy the complimentary Wi-Fi and take advantage of our free parking facilities. Indulge in delicious home-cooked meals that are sure to satisfy your cravings.

Warm Hospitality
Experience the warmth of our hospitality as we cater to all your needs during your stay. From attentive service to comfortable amenities, we strive to make your visit memorable. Book your stay at the Castletown Hotel today and create unforgettable memories.

Important information:

When booking 5 or more rooms, different policies and additional supplements may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: INV

Location

Guest Reviews

8.5
Based on 1569 reviews
Cleanliness: 7.89
Service: 8.86
Location: 8.9
Room Quality: 8.35
Amenities: 7.88
Value for Money: 8.84
Food and Beverage: 8.89
Overall Experience: 8.36
V
Valentina • couple • it
8
2026-09-17 • via Nuitee
T
Torgersen • extended_group • no
5
2026-09-16 • via Nuitee
J
Julie • solo_traveller • gb
9
Great hospitality in a great location for the ferries and John O' Groats.
Pros:

Efficient checkin. Comfortable bed. Great good in restaurant. Heaters in room worked well. Very clean.

Cons:

I phoned the hotel twice to ask a question but no reply. The staff at the hotel informed me that the reception is not manned until 2pm, which is not helpful for customers.

2026-09-16 • via Nuitee
K
Karen • solo_traveller • gb
9
Friendly, comfortable Hotel
Pros:

Friendly, helpful staff.
Comfortable, clean rooms.
Delicious food.

2026-09-16 • via Nuitee
A
Alexandra • couple • de
8
2026-09-15 • via Nuitee
H
Helen • solo_traveller • gb
8
Great stop over on the NC500 , very clean and a lovely menu.
Pros:

The property was very clean and bigger then expected. Great food and the receptionist was very helpful. Nice to have a ground floor room.

Cons:

Initially a bit apprehensive about the car park as no ctv and obviously in a new area. I’m sure eventually the hotel will get around to this.

2026-09-14 • via Nuitee
J
Jacqueline • solo_traveller • gb
9
Castletown Hotel
Pros:

Friendly helpful cheery staff. Comfortable bed. Clean.

Cons:

It was all good.

2026-09-12 • via Nuitee
U
Ute • solo_traveller • de
8
Pros:

Es war sauber, Parkplatz gleich hinter dem Hotel und liegt perfekt

Cons:

Der Blick aus dem Fenster war nicht gerade schön, zum Zimmer musste ich lange laufen, Treppe hoch und wieder runter.

2026-09-11 • via Nuitee
C
Carl • couple • gb
8
2026-09-10 • via Nuitee
M
Marleen • couple • be
8
Goed
Pros:

Ligging tov de ferry’s

Cons:

Niks

2026-09-08 • via Nuitee
J
James • solo_traveller • gb
8
A pleasant welcome from all staff
Pros:

Location to ferry

Cons:

Nothing

2026-09-08 • via Nuitee
I
Isabelle • family_with_children • fr
9
Belle halte dans le Nord de l'Ecosse
Pros:

Hotel au charme un peu vieillot; confortable et personnel accueillant
Chambres confortables et calmes
Bon diner et très bon petit déjeuner sous forme d'un buffet avec tous les éléments du full cooked breakfast

2026-09-07 • via Nuitee
A
Anissa • solo_traveller • fr
8
Pros:

Emplacement, dîner et petit déjeuner ok.

Cons:

Hôtel assez vieillot mais pour 1 nuit ce n'est pas grave.

2026-09-06 • via Nuitee
A
Armando • solo_traveller • it
4
Pros:

La posizione, comoda per visitare il nord della Scozia.
Colazione buona

Cons:

Camera molto piccola e non molto pulita, la moquette meriterebbe di essere sostituita, così come gli ascigumani molto usurati. Il bagno assolutamente da rinnovare, con tinteggiatura scrostata e macchie di umido. In generale la struttura mostra i segni del tempo, meriterebbe un po' di cura in più e uno svecchiamento di arredi e finiture.
Sul foglio del check in era indicata un'altra camera, più grande e con un bagno più nuovo, ma il numero e stato modificato in seguito alla prenotazione e ci è capitata una camera in condizioni sicuramente peggiori

2026-09-06 • via Nuitee
B
Bogdan Grosu • solo_traveller • gb
10
Pros:

Lovely hotel with friendly staff and clean, comfortable rooms. I really enjoyed my stay and would happily come back.

2026-09-05 • via Nuitee
P
paola85 • solo_traveller • it
10
Pros:

Il personale estremamente gentile e premuroso,una pazienza infinita.

2026-09-04 • via Nuitee
G
garry nairn • solo_traveller • gb
10
Pros:

Really nice friendly staff, room was really comfortable and well presented, food was excellent and good value and big portions, good location, a short 15 mind drive to gills bay ferry if going over to the Orkney islands and maybe 30 mins drive to John o' groats

Cons:

Nothing

2026-09-04 • via Nuitee
P
Peter • solo_traveller • gb
8
2026-09-04 • via Nuitee
L
Luke • solo_traveller • gb
10
Great room and great staff
Pros:

The staff were really friendly, the check in was the friendliest I had in my week of travelling around Scotland. The breakfast was great and the room was perfect for what I needed it for.

2026-09-03 • via Nuitee
V
Victoria • couple • us
7
Pros:

The hotel is very well situated for people doing the NC500. Though there is not much in Castletown, from the hotel you are not too far a drive from some great attractions.

Dinner was great with a wide range of options and large portion sizes. Breakfast buffet was also very good with a wide enough selection for various dietary needs. I especially enjoyed that there were fresh berries.

In terms of the room itself, we booked a room with a double bed, and we were pleasantly surprised that the bed was actually king or maybe even super king sized.

Staff were very friendly and helpful throughout our stay.

Cons:

There were no available parking spaces when we arrived, as 3-4 of the spaces were taken by a coach bus. We ended up parking on a nearby street which was fortunately fine and still very close to the hotel.

2026-09-01 • via Nuitee