Thornton Hall Hotel & Spa

We had a lovely time at this hotel for our 15th wedding anniversary. The Spa was lovely and was so nice to be able to sit outside in the sun with a drink around the Jacuzzi . The staff were very friendly , we left our bags at reception as we was too early to check in so went to the spa first, when we came back to collect our room key and bags it was.lovely to hear they have already took them.up to our room. I'm not sure if we may have had a room upgrade as the room was really lovely, big bath with TV in and nice balcony with an amazing view. we also had a mini bite sized cake with happy 15th anniversary really nice touch ! would definitely return!

The only slight issue we had was we thought it was a shame they don't allow you to use the spa the morning or departure unless you pay we've never experienced this before. Also, we had allowance for food of 30 pound and decided to get the steak which was 38 so was.morw than happy to pay the extra however I found it odd the steak charge was.literally just for the steak you had to pay extra if wanted chips and a mushroom which I thought was a bit much . Otherwise , no complaints at all had a wonderful time

We stayed at the hotel for a wedding and had breakfast this morning, Friday 29th May 2026. Carl greeted and served us, and honestly he was absolutely fantastic. Such a lovely gentleman who could not do enough for us. He was so polite, friendly and genuinely happy in his job, which really made our morning.

It’s rare to come across someone who gives such outstanding customer service, and I really hope management recognise what an asset he is to the hotel. Nothing was too much trouble for him, and he treated every guest with the same warmth and kindness.

We would genuinely come back just to see Carl again. A real credit to the hotel.

An incredibly luxurious spa experience. The staff were great. The food was great. The facilities were great. The rooms were great. The prices were reasonable. My only gripe is that I couldn’t go with my husband, who’s a smoker, because theres no designated smoking or vaping area by the outdoor hot tubs. As an asthmatic ex-smoker, I hate the smell of smoke and breathing in other’s exhalations. However, outside areas should be offer a smoking/vaping section at least.

I’m sure it’s a very divisive issue, but there is room for a smoking section and outdoors should be shared.

Everything good from booking in to room being ready. All staff friendly and spa excellent

This is our go-to place for a short break. The hotel has some amazing offers, although by the time we’ve factored in spa treatments, cocktails and dinners…….but we love the vibe of the hotel. The staff here are fantastic. So friendly and helpful. The spa is probably the best we’ve been to, and generally access is included in the room rate. I had two treatments which were so relaxing - 90 minutes well spent! The hotel does a 2-4-1 cocktail menu from about 3-6 pm and we take full advantage. Dinner was fabulous. He had lamb rump and I had steak frites. Both delicious. The Black Forest tiramisu was nice but I prefer the original. We were upgraded for our room to a very large double/double (thank you - we appreciated it). A lovely big room, with everything needed for a comfortable stay. Breakfast is generous and the new hot plates etc are great. Everything was piping hot and replenished frequently. Another great stay - on a bank holiday Monday - and we’re planning our next visit!!

Lovely staff. Upgraded room was very pleasant.
Cream tea and breakfast exceptional and grateful for chilled water in fridge.

My daughter and I booked a spa break with food and a spa treatment. The hotel is lovely, our room was very nice and comfortable. Our evening meal and cooked breakfast were both very tasty. The only thing that let the whole experience down was being charged for changing the spa treatment - it was mentioned at the time of the treatment but not at time of booking to it was a bit of a surprise but only a minor detail and overall the experience was favourable.

Lovely grounds. Room well equipped.

Our third visit as a couple and we absolutely love it here.
The rooms are always great and so is the breakfast.

The gym is also a nice added extra.

We normally visit Cheshire Oaks on the way and have tea at the res fox just down the road. Fantastic

Rooms well equipped and comfortable.
Friendly waiting staff

Staff are very friendly and it was a seamless check in .

My room was beautiful very clean .
The shower is not hot , maybe it’s time of day but both times I used it , I did not enjoy it was not relaxing.
The towel rail was so cold it had condensation on it , towel rails should be warm .
Breakfast was very busy , sadly because of this all the food was coming out into the food troughs at seperate times , you would get a bit of bacon but then there would be no sausage , no eggs or hash browns , then when one filled 2 others were empty, all the pastries had gone . I was on a really good overnight offer, I would have been really miffed if I had paid full price . I ordered about of tea to be brought to my room ,this took 20 minutes, I offered to take myself, it was not hot when it arrived!
The Afternoon tea is very overpriced , the sandwiches were non existent, the cakes were a bit sad too , the tea was weak and the service was poor for £39 per head you refills without having to ask !
Would I book again , I am not sure , I think breakfast needs more organisation to cater for the amount of bookings it was not good , I like a warm shower also and good food and service .
Overall friendly staff, lovely room but needs improvement in F&B

Everything was perfect. The hotel is absolutely stunning, that much that I am actually considering getting married here after a recent spa night. Breakfast was so nice and fresh. The spa was great along with reasonably priced drinks. And the staff were all 5*, from reception to bar staff to waiters. Ria at breakfast couldn’t have done anymore to help us. Thank you for a great night away :)

Lovely stay at Thornton Hall as always. From reception staff, to the catering staff and the spa. Gained a free upgrade to a sumptuous executive room, when I mentioned it was my birthday. Food was amazing as always and the cream tea was delicious 😋 Always great deals on which we took advantage of. Thank you to all the team for a wonderful stay 💕

This hotel is first class, spotlessly clean and the staff are all very pleasant. Spa is great and never too busy.

I booked this hotel for my mum and dad as a gift for their Ruby wedding.
I can't begin to explain how good the staff are at this hotel, I'd like to say a HUGE thankyou to Matthew (reservations). He went above and beyond to ensure that their stay was perfect. I couldn't of asked for anything more. He was brilliant and kept me informed via email very promptly. My mum and dad's room was beautiful and they had decorated it lovely for their celebration.
Mum and dad thoroughly enjoyed their stay which consisted of bed, breakfast, £30pp for their evening meal and a cream tea and robes for the spa.
Amazing place, amazing staff and an amazing night away ❤️ ✨️

I think myself and my husband will paying the hotel a visit too!!

Can't thank you enough for making their anniversary special!!

My Daughter booked myself and my wife for our Ruby wedding anniversary present.
When we arrived we went to the spa
It was amazing the staff so friendly and helpful. The spa was spotless one of the best spa I have ever been the hotel put some lovely thing in our room and it made our Ruby wedding even more special thank you so much to the staff at the hotel we have not had the food yet bus what I have seen and heard I can't wait to try it amazing THANK YOU ALL AT THE HOTEL for making our stay special

disappointed no longer able to go in the spa the next morning, mattress on bed had collapsed but would not check until after departure, no robes in rooms for executive boutique. they gave our key card to someone else in the spa but luckily no one used it.

Relaxing rejuvenating stay. We took advantage of the Wowcher deal for DBB with spa access from noon the day of arrival. Not forgetting the free cocktail. Great spa with a variety of experiences. The ice cave and outdoor jacuzzi are vying fir top spot for me. Room was lovely everything you need. Had a great sleep. We ate in the terrace with a view over the gardens. (Sadly it never stopped raining so we didn't get the opportunity to look round them). Dinner was exceptional. We went over the allocation, but you could easily have had a couple of courses within that. Lots of choice at dinner and breakfast. I would highly recommend and we will definitely be back

Everything !