Hôtel Padoue

Hotels
8.6 (2388 reviews)
1 Rue Reine Astrid , Lourdes , FR
+33 5 62 53 07 00

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Cleanliness issues
Food quality concerns

Categories

Cleanliness
7.66
Multiple reviews mentioning cleanliness issues, such as hair on the bed and issues with housekeeping.
Service
9.13
Staff were reported as considerate, friendly, and helpful in multiple reviews.
Location
9.17
Many positive remarks about the hotel's proximity to the Sanctuary.
Room Quality
8.62
General satisfaction with room quality noted, though some specific complaints exist.
Amenities
8.55
Amenities such as breakfast were noted, but some negative feedback about specific offerings.
Value for Money
8.81
Overall, guests feel the hotel offers good value, especially considering its location.
Food and Beverage
8.16
Food offerings received mixed reviews; some excellent comments but also complaints about specific items.
Overall Experience
8.73
Guests overall enjoyed their stay, highlighting the great location and helpful staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 23:48

Property Description

Luxurious Accommodation
The Padoue, centrally located in Lourdes, offers spacious en-suite rooms with disabled access, air conditioning, and flat-screen TVs. Enjoy free WiFi in all bedrooms, with some designed to be disabled-friendly.

Dining and Relaxation
Indulge in exquisite dining at the hotel's restaurant, unwind at the bar, or savor a delightful afternoon at the large tea room with an adjoining terrace. Don't forget to explore the on-site shop for souvenirs.

Convenience and Service
Benefit from a 24-hour reception, private parking nearby, and the opportunity to unwind with a drink either at the bar or on the terrace. Your comfort and satisfaction are our top priorities.

Book now to experience the ultimate blend of luxury and convenience at Hotel Padoue.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LDE

Location

Guest Reviews

8.6
Based on 2388 reviews
Cleanliness: 7.66
Service: 9.13
Location: 9.17
Room Quality: 8.62
Amenities: 8.55
Value for Money: 8.81
Food and Beverage: 8.16
Overall Experience: 8.73
C
Christel • couple • fr
8
2026-09-17 • via Nuitee
S
Stein • extended_group • no
4
Kaoshotell, uhåndterlig besøksmasse fra eldre pleiepasienter, styr unna så lenge det ikke opplyses om så spesielle omste
Pros:

Beliggenheten nær disse religiøse helligdommene er god. Parkeringsmuligheten rett utenfor hotellet gjorde det enkelt for oss

Cons:

Vi fikk et rom som ikke var rengjort og luktet av urin. Fikk bytta rom etter noe diskusjon, men ikke greit i det hele tatt. At man ikke opplyser om at hotellet er okkupert av gamle mennesker med gåstoler, og helsepersonell som sørger for å muliggjøre ferie for folk som egentlig hører til på institusjoner, er helt forunderlig og uforståelig. Man må forstå at et slik rush av folk som egentlig ikke kan håndtere egen hverdag, heller ikke er mulig på et hotell åpent for allmenheten. Dette gjorde at besøket i Lourdes, en flott by ved foten av fjellene, aldri blir en stor opplevelse for de fire i mitt følge

2026-09-17 • via Nuitee
L
Lulu Mariana • solo_traveller • id
6
Pros:

The location. The hotel is very close to the grotto.

Cons:

We made 1 reservation for 3 rooms. But when we arrived, we were given 3 rooms on 3 different floors. We are family on vacation. How can you give us 3 rooms on 3 different floors? We didn't make 3 different/separate reservations.

2026-09-16 • via Nuitee
T
THOMAS • extended_group • ci
9
Pros:

Proximité de la grotte
Propre
Niveau de service de chambre bon

2026-09-16 • via Nuitee
F
Francois • solo_traveller • fr
8
2026-09-16 • via Nuitee
J
joan • extended_group • es
8
Estancia perfecta, desayuno pésimo.
Pros:

La ubicación la limpieza y el confort

Cons:

El desayuno. El jugo de naranja era imbebible. Hay jugos, que sin ser naturales son razonablemente buenos, pero este era extremadamente insípido y el poco gusto que tenia era muy malo.
Tampoco el café era de buena calidad y se parecía a un café americano larguísimo.
El resto de los productos tampoco eran excepcionales (de calidad muy discreta).
La mesa de los productos ofrecidos está en una mala ubicación y dificulta el acceso a nuevos comensales.

2026-09-15 • via Nuitee
Y
Yves • extended_group • fr
7
2026-09-14 • via Nuitee
A
Andrea • extended_group • sm
9
Soggiorno eccellente
Pros:

Posizione centrale a Lourdes

2026-09-14 • via Nuitee
R
Ricardo • solo_traveller • ie
10
2026-09-14 • via Nuitee
H
Homdedeu • couple • es
7
Bon ubicació.
Pros:

Principalment l'ubicació de l'hotel.

Cons:

Serveis molt bàsics pel preu que te.

2026-09-13 • via Nuitee
M
maria auxiliadora • couple • es
10
2026-09-13 • via Nuitee
N
Nicolás • extended_group • es
10
Escapada de fin de semana.
Pros:

La amabilidad y atencion del personal es maravillosa. Y en el restaurante se come muy bien.

Cons:

Mejorable las almohadas

2026-09-13 • via Nuitee
A
Annie • couple • ch
10
Très bon séjour très bel hôtel
Pros:

Très proche du sanctuaire.
Calme. Propre.

Cons:

Rien

2026-09-12 • via Nuitee
A
Amal • extended_group • us
10
2026-09-12 • via Nuitee
F
Frans Van Rossen • couple • nl
8
Fijn verblijf
Pros:

Het hotel ligt heel dicht bij de heiligdommen, maar ja, bijna alles is daar hotel :). Voor restaurantjes moet je een paar minuten lopen, maar nog altijd in de buurt. Het hotel was prima. Goede bedden en goed ontbijt, vriendelijk personeel.

2026-09-11 • via Nuitee
M
Masahiro • couple • fr
9
2026-09-09 • via Nuitee
J
Judith • solo_traveller • fr
9
2026-09-09 • via Nuitee
P
Paula • solo_traveller • au
9
Hotel is great and is value for money
Pros:

I don't use the breakfast service but the room and facilities are great

Cons:

I was advised that I could remain in my room until 1:00 pm as a late checkout. This was confirmed both via email through Booking.com and again when I checked into the hotel.

Unfortunately, on the day of departure, I was asked to vacate the room at 11:00 am, and my keycards stopped working while all of my belongings were still in the room. As I have stayed at this hotel previously and value my relationship with the hotel, I voluntarily agreed to assist by vacating the room at approximately 11:30 am. However, this was quite inconvenient, particularly as I was volunteering at the Shrine and had planned my day around the confirmed 1:00 pm checkout.

In the rush to unexpectedly vacate the room earlier than planned, I accidentally left some personal belongings behind. The staff were very apologetic about the situation, which I appreciated.

My feedback would be to improve the coordination and recording of communication with guests, particularly where specific arrangements such as late checkouts have been agreed. It would be helpful if these arrangements were clearly documented in the hotel’s system so that all staff can see what has been confirmed with a guest.

As someone who returns to the hotel year after year, I also believe there is an opportunity to better recognise and support returning guests. It was uncomfortable to feel that my explanation regarding the agreed late checkout was initially being questioned, and fortunately I had retained the confirmation email as proof.

I hope this feedback is received constructively, as I have stayed at the hotel before and would like to continue doing so. Better internal communication and visibility of guest arrangements would help avoid situations like this in the future.

2026-09-09 • via Nuitee
K
Kaprisce • solo_traveller • ga
8
A deux pas du sanctuaire!
Pros:

Très belle chambre d’hôtel, dans un emplacement idéal, à moins de 5 minutes à pied de la grotte de Lourdes. L’hôtel est donc parfaitement situé pour visiter le sanctuaire à pied.

Cons:

Un des points négatifs concerne une odeur désagréable provenant des toilettes. Mis à part cela, tout était correct et le séjour s’est bien passé.
Il y avait aussi le problème de la climatisation au milieu de la nuit qui s'est arrêtée.

2026-09-09 • via Nuitee
N
Natalia • couple • pl
6
Pros:

Готель має одну дуже велику перевагу — чудове розташування. До Санктуарію Лурда буквально кілька хвилин пішки, що особливо зручно для паломників і для відвідування вечірньої процесії.

На жаль, сам номер нас розчарував. Ми отримали дуже маленький номер на 8-му поверсі з низькою скошеною стелею, через що простір здавався ще тіснішим. Вид із вікна — практично безпосередньо на сусідній готель. Для готелю категорії 4★ очікували значно комфортнішого номера.

Ще один мінус для тих, хто приїжджає автомобілем: парковка знаходиться досить далеко від готелю — приблизно 15 хвилин пішки. З валізами це не дуже зручно.

У готелі є три ліфти, але через велику кількість гостей вони майже постійно зайняті, тому іноді доводиться досить довго чекати.

Сніданок непоганий: є випічка, яйця, сир, шинка, йогурти, фрукти, пластівці та інші стандартні продукти. Проте нічого особливого. Враховуючи, що буквально навколо готелю багато кафе, де можна поснідати значно дешевше й цікавіше, наступного разу ми б сніданок у готелі не брали.

Підсумовуючи: ідеальне розташування біля Санктуарію, але сам номер і загальний рівень комфорту не відповідали нашим очікуванням від 4-зіркового готелю. Для короткої зупинки заради відвідування святині — зручно, але вдруге я б уважніше обирала готель

2026-09-09 • via Nuitee