Hotel Terminus am Hauptbahnhof & ZOB

Hotels
7.4 (4737 reviews)
Steindamm 5 , Hamburg , DE
+49 40 2803144

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Room service
Heating
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Central location
Cons:
Dirty conditions
Poor room maintenance

Categories

Cleanliness
6.54
Room quality was negatively impacted by old furniture and dirty conditions.
Service
8.51
Multiple reviews highlighted the friendliness and helpfulness of the staff.
Location
7.55
Location is central but noted as being in a neighborhood with safety concerns.
Room Quality
6.5
Rooms were old and poorly maintained with discomfort reported.
Amenities
7.53
Basic amenities available but lacking in modern conveniences such as functional internet.
Value for Money
8.49
Considered a good value given the location and service.
Food and Beverage
7.04
Breakfast offerings were mentioned as limited and potentially overpriced.
Overall Experience
7.01
Mixed experience with positives in service and location, but significant drawbacks in cleanliness and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 02:11

Property Description

Convenient Location:
Situated a mere 200 meters from Hamburg's main railway station, the Hotel Terminus am Hauptbahnhof & ZOB offers easy access to transportation hubs and key city attractions.

Comfortable Accommodation:
Experience cozy rooms equipped with cable TV, Wi-Fi, and a complimentary breakfast buffet to kickstart your day.

Nearby Attractions:
Explore the vibrant neighborhood with numerous dining options, the renowned Deutsches Schauspielhaus theatre, and the scenic Außenalster lake just a stone's throw away.

Book your stay now at Hotel Terminus am Hauptbahnhof & ZOB for a memorable Hamburg experience!

Important information:

Please note that although the hotel has an elevator, not all floors are accessible by the elevator.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HAM

Location

Guest Reviews

7.4
Based on 4737 reviews
Cleanliness: 6.54
Service: 8.51
Location: 7.55
Room Quality: 6.5
Amenities: 7.53
Value for Money: 8.49
Food and Beverage: 7.04
Overall Experience: 7.01
N
Nils Göran • solo_traveller • se
8
2026-09-19 • via Nuitee
S
Seija • solo_traveller • fi
8
Worth money
Pros:

The location was great, near the main railway station. Our room.was very clean. The staff were very kind and helpful. We could leave our luggage there before our train left.

Cons:

The room was a little bit shabby

2026-09-17 • via Nuitee
C
Christine • couple • ch
7
2026-09-17 • via Nuitee
C
Christine • couple • gb
10
A safe haven near the busy station
Pros:

The staff could not have been kinder or more helpful. The location is near the station which is good for travel purposes but the area is rough. However, once inside the hotel all is calm and safe and the breakfast was good value.

Cons:

The lift was a bit creaky..

2026-09-16 • via Nuitee
I
Inka • solo_traveller • de
4
Cons:

Schimmel in der Dusche

2026-09-16 • via Nuitee
N
Noor • couple • be
5
Prima hotel, maar zeer onaangename buurt.
Pros:

Basic, maar voldoende.

Cons:

Hotel ligt in een zeer onaangename buurt met veel verslaafden. Zowel overdag als ‘s nachts voel je je oncomfortabel.

2026-09-16 • via Nuitee
M
Marina • solo_traveller • de
9
Pros:

Ganz besonders gut hat uns der sehr freundliche Empfang gefallen. Die Mitarbeiter waren sehr zuvorkommend und hilfsbereit. Bei Fragen zu Sehenswürdigkeiten wurden wir umfassend beraten.

2026-09-16 • via Nuitee
M
Michael • couple • de
7
2026-09-16 • via Nuitee
B
Brita • couple • se
1
2026-09-15 • via Nuitee
J
Jeannette • couple • de
7
Würden wieder kommen
Pros:

Sehr sauber, Personal sehr freundlich

2026-09-13 • via Nuitee
P
Pavel Dominik • solo_traveller • cz
9
2026-09-13 • via Nuitee
T
Thomas • couple • de
7
2026-09-12 • via Nuitee
G
Göran • couple • se
8
Jättebra läge och mycket trevlig personal. Området runt hotellet kan upplevas som stökigt, dock har vi bokat igen om ett
Pros:

Läget perfekt nära hauptbahnhof och tåget

Cons:

Lite väl högljudd gatumiljö under natten

2026-09-12 • via Nuitee
M
Maurizio • solo_traveller • it
10
2026-09-12 • via Nuitee
R
Radim • family_with_children • cz
5
2026-09-12 • via Nuitee
M
Menauer • solo_traveller • de
9
Würde jederzeit wieder übernachten
Pros:

Frühstück gut Personal auch sehr freundlich

Cons:

Für mich in Ordnung für ängstliche eher nicht wegen Banhof

2026-09-11 • via Nuitee
R
Ronald • extended_group • de
8
Pros:

Außergewöhnlich zuvorkommend waren die beiden Brüder, die an der Rezeption den Schichtdienst machten, Vielen Dank!

Cons:

Der Zustand ("Saustall") und das Millieu vor dem Hotel. Wie im Orient...

2026-09-10 • via Nuitee
C
Chautems • solo_traveller • ch
8
Satisfait !
Pros:

L'accueil le soir 7.9. chaleureux et professionnel
Pte Déj bon et tôt
Proche de la gare

Cons:

Beaucoup de trafic et bruit sur la rue. Rue peut sur.

2026-09-10 • via Nuitee
P
Philipp • couple • ch
7
2026-09-10 • via Nuitee
V
Vincent • solo_traveller • fr
10
2026-09-10 • via Nuitee