Mercure Belgrade Excelsior

Hotels
•
Mercure
8.5 (574 reviews)
Kneza Miloša 5 , Belgrade , RS
+381 11 4402900

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Heating
Terrace
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Review Highlights

Pros:
Excellent central location
Very friendly and helpful staff (personal touches noted)
Clean and quiet rooms for many guests
Historic, beautifully restored building and atmosphere
Good breakfast with variety and fresh fruit
Cons:
Some rooms very small (tiny single)
Inconsistent housekeeping (reports of only towels changed)
No gym
Limited restaurant menu and small breakfast spread for some
Occasional poor air conditioning in lobby/restaurant and limited AC control in rooms
Perceived as overpriced by some guests

Categories

Cleanliness
8
Many guests praised cleanliness and quiet rooms, though several reviews reported inconsistent housekeeping (only towels replaced) and occasional lapses.
Service
9.5
Consistently excellent staff mentions (helpful reception, personalized gestures like cake, welcome snacks and notes) indicate very strong service.
Location
9.5
Repeatedly described as the best/very good location near the city centre and transport; a major strength of the hotel.
Room Quality
7.5
Mixed: some guests enjoyed spacious upgraded rooms, while others reported very small single rooms and issues like limited AC control.
Amenities
8
Basic amenities (free minibar on one occasion, nice welcome snacks) but some lacks noted: no gym, limited restaurant menu and occasional poor AC in public areas.
Value for Money
7.5
Mixed perceptions: several guests felt the price was high for the level of service/quality, while others found the experience worthwhile.
Food and Beverage
8.5
Breakfast was praised for variety and fruit selection; restaurant described as small with a limited menu by some guests.
Overall Experience
9.5
Overall very positive sentiment with many saying they'd return (anniversary visits, strong historic charm and friendly staff) despite some service/room caveats.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:22

Property Description

Luxurious Accommodation
Experience elegance and comfort at Mercure Belgrade Excelsior Hotel, where stylish rooms equipped with modern amenities like air-conditioning, LED TV, and free WiFi await you. Indulge in a relaxing stay with a private bathroom featuring a walk-in shower and complimentary toiletries.

Delicious Dining Options
Start your day with a delightful continental or buffet breakfast at our restaurant, serving a variety of local and international dishes. Unwind with a drink at the hotel's bar, offering a cozy ambiance for you to enjoy.

Convenient Location
Conveniently situated in the heart of Belgrade, our hotel is surrounded by beautiful parks and is within walking distance to major attractions, embassies, and entertainment venues. Explore the city with ease and make the most of your stay with our safe airport transportation services.

Book now for an unforgettable stay at Mercure Belgrade Excelsior Hotel!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BEG

Location

Guest Reviews

8.5
Based on 574 reviews
Cleanliness: 8
Service: 9.5
Location: 9.5
Room Quality: 7.5
Amenities: 8
Value for Money: 7.5
Food and Beverage: 8.5
Overall Experience: 9.5
H
hatice irem • couple • tr
8
2026-10-28 • via Nuitee
V
VLADIMIR • solo_traveller • pt
7
Cons:

The single room was tiny, and the windows faced the courtyard. A very small room, suitable for just one night.

2026-10-28 • via Nuitee
A
Angela • family_with_children • it
8
2026-10-26 • via Nuitee
B
Banu • solo_traveller • tr
8
I would surely stay here again!
Pros:

I had a wonderful stay at the Mercure Excelsior in Belgrade. The room was comfortable, the staff were welcoming and helpful, and the hotel had the best location in the city -near Starbucks-It has a cosy, relaxing atmosphere. I would surely stay here again!

Cons:

The staircase before the lift at the lobby

2026-10-25 • via Nuitee
B
Belinda • solo_traveller • za
10
Pros:

Location, and extremely helpful staff from reception to the restaurant.

2026-10-20 • via Nuitee
B
Bernardetta • solo_traveller • au
10
2026-10-18 • via Nuitee
G
Gianluca Maria • solo_traveller • it
10
Ottima posizione, bella struttura, staff gentilissimo
Pros:

lo staff è stato straordinariamente gentile

2026-10-18 • via Nuitee
V
VICHESLAV • solo_traveller • ru
10
2026-09-18 • via Nuitee
B
Belgin • couple • tr
9
2026-09-12 • via Nuitee
גרינבלט • solo_traveller • il
9
2026-08-31 • via Nuitee
N
Natalia • couple • ru
10
2026-08-26 • via Nuitee
D
Denis • solo_traveller • ru
9
2026-08-25 • via Nuitee
S
Stefan • couple • ca
9
A great little hotel — in a beautiful old building — with exceptionally professional staff.
Pros:

Fantastic location and a beautifully restored building with lots of history — we especially appreciated all the historic photos throughout, showing notable events and residents, including nobel prize winning author Ivo Andric. Clean and quiet.

Cons:

The AC needed to be repaired during our stay and couldn't be adjusted much.

2026-08-24 • via Nuitee
I
Ilina • couple • mk
10
2026-08-19 • via Nuitee
İRFAN • solo_traveller • tr
8
2026-08-13 • via Nuitee
V
Vsevolod • couple • at
7
Fine hotel for this price
2026-08-13 • via Nuitee
O
Onur • couple • tr
10
Pros:

Merkeze ve otobüs duraklarına yürüme mesafesi belgrada 2• gelişimiz yine burada konakladık yine gidersek yine burada konaklarız çok memnun kaldığımız bir otel.

2026-08-13 • via Nuitee
J
Jamuna Siddananjappa • couple • gb
10
Alex from reception was very helpful and friendly.
Pros:

The location and the staff. It was my birthday and Alex made sure I got a cake and card sent to my room.

Cons:

No gym

2026-08-11 • via Nuitee
A
Ahmet • couple • tr
7
Pros:

Konumu güzel

Cons:

Temizlik yapılmadı sadece havlular değiştirildi

2026-08-09 • via Nuitee
A
Ahmet • couple • tr
7
Pros:

Konumu çok güzeldir tarihi bina

Cons:

Temizlik yapılmadı sadece havlu bırakıldı

2026-08-09 • via Nuitee