BEST WESTERN Santakos Hotel

Hotels
•
Best Western
8.6 (6134 reviews)
J. Gruodzio g. 21 , Kaunas , lt

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location
Friendly service
Cons:
Issues with cleanliness
Room amenities need improvement

Categories

Cleanliness
8.3
Some rooms mentioned issues with cleanliness and odors.
Service
9.1
Consistently positive remarks about friendly and helpful staff.
Location
9.1
Numerous reviews praised the location as very convenient.
Room Quality
8.1
Mixed feedback; some issues with room amenities and comfort.
Amenities
8.6
Standard offerings, noted as satisfactory but needing updates.
Value for Money
8.5
Value perceived as good; however, some felt it could be improved.
Food and Beverage
8.4
Breakfast was good but not perfect; some suggestions for improvement.
Overall Experience
8.7
Generally positive with some minor issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:43

Property Description

Convenient Location

BEST WESTERN Santakos Hotel, situated in Kaunas just a stone's throw away from the Old Town, offers a prime location for exploring the city. With the Town Hall and Presidential Palace within walking distance, guests can immerse themselves in the historical charm of Kaunas.

Comfortable Accommodation

The hotel boasts air-conditioned rooms with cable TV, free WiFi, and a refrigerator. The classic interior design, complemented by bright walls and wooden furniture, creates a cozy atmosphere for relaxation. Additionally, the availability of seating areas in most rooms ensures a comfortable stay.

Excellent Services

With 24/7 staff assistance and the option to hire a car on-site, guests can enjoy convenience throughout their stay. The hotel's restaurant serving international and Lithuanian cuisine, along with the availability of breakfast, enhances the overall guest experience.

Book your stay at BEST WESTERN Santakos Hotel for a memorable experience in Kaunas.

Important information:

The credit card used for booking must be provided upon check-in.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 3 years old to 12 years old stay for free when using an available extra bed.
    Children from 13 years old to 16 years old stay for € 12 per person per night when using an available extra bed.
    People 17 years old and over stay for € 24 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 6134 reviews
Cleanliness: 8.3
Service: 9.1
Location: 9.1
Room Quality: 8.1
Amenities: 8.6
Value for Money: 8.5
Food and Beverage: 8.4
Overall Experience: 8.7
N
Neringa • family_with_children • lt
10
2026-05-23 • via Nuitee
B
Balode • family_with_children • lv
10
2026-05-23 • via Nuitee
D
Daniela • couple • cz
10
2026-05-23 • via Nuitee
M
Marija • solo_traveller • by
9
Все понравилось, спасибо.
Pros:

Отличное местоположение, всё рядом. Очень удобная кровать и подушка, просторный номер.
Вежливые администраторы на ресепшене, разговаривают на всех языках, это очень удобно, а также можно было оставить чемодан после выселения без доплаты.
Отель мне понравился, вернусь ещё.

Cons:

Для отеля**** в номере отсутствовала кофемашина и ютюг. В других отелях с такой категорией это все присутствует.

2026-05-23 • via Nuitee
T
ThePageFamily • family_with_children • gb
10
A Great Hotel Stay for our 2 Sons (with us in another hotel!)
Pros:

We booked this room for our two sons rather late so they couldn't stay in our (fully booked) hotel. TBH, I think they got the better deal!
Location is excellent, they mentioned the breakfast was very good, and we all found the staff & reception staff very friendly and helpful.
A great stay for the boys - we would stay there next time!

p.s. we were all there for the Kaunas 10km race.

Cons:

All was good.

2026-05-23 • via Nuitee
R
Robert • couple • pl
3
Osoba która obsługiwała mnie na recepcji była nie prawdopodobnie arogancka i bardzo zochydziła mi na przyszłość rezerwac
Pros:

Przywiązanie do tego miejsca z uwagi na wielokrotny pobyt.

Cons:

Recepcja, potworny dramat.

2026-05-23 • via Nuitee
P
Pamela • couple • gb
8
Pros:

Good location. Comfy bed. Large, clean room.

Cons:

The room was stifling at night.

2026-05-22 • via Nuitee
B
Baiba • solo_traveller • lv
9
Pros:

Ļoti tuvu gājēju ielai interesanta dizaina viesnīca

Cons:

Nolauzts rokturis balkonam un citi sīkumi, kas būtu jāpielabo

2026-05-22 • via Nuitee
D
Daiva Violeta • couple • lt
9
2026-05-22 • via Nuitee
M
Mark • extended_group • nl
8
Pros:

Vriendelijk personeel, ontbijt TOP! Goede locatie, overal kan je lopend bereiken. Mooi hotel!

2026-05-22 • via Nuitee
V
Valaitis • solo_traveller • lt
10
2026-05-21 • via Nuitee
Z
Zane • solo_traveller • lv
9
2026-05-21 • via Nuitee
S
Silvia • solo_traveller • be
8
Pros:

De uitbouw van de suite en het zitje in kamer 321.
De ruimtelijke kamer.
Vriendelijke recetiioniste die het juiste vak heeft gekozen.

Cons:

De toiletdeur sloot niet goed.
De temperatuur was niet warm genoeg.

2026-05-21 • via Nuitee
F
Frank • extended_group • de
9
2026-05-21 • via Nuitee
M
Maasikas • couple • ee
9
2026-05-20 • via Nuitee
A
Anja • solo_traveller • de
7
2026-05-20 • via Nuitee
C
Charlydoudou Beck • solo_traveller • fr
10
2026-05-20 • via Nuitee
Y
Yervand • solo_traveller • am
8
2026-05-20 • via Nuitee
J
JUAN • couple • es
10
2026-05-20 • via Nuitee
A
Arvydas • solo_traveller • lt
9
2026-05-20 • via Nuitee