BEST WESTERN Santakos Hotel

Hotels
•
Best Western
8.6 (6208 reviews)
J. Gruodzio g. 21 , Kaunas , lt

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location
Friendly service
Cons:
Issues with cleanliness
Room amenities need improvement

Categories

Cleanliness
8.3
Some rooms mentioned issues with cleanliness and odors.
Service
9.1
Consistently positive remarks about friendly and helpful staff.
Location
9.1
Numerous reviews praised the location as very convenient.
Room Quality
8.1
Mixed feedback; some issues with room amenities and comfort.
Amenities
8.6
Standard offerings, noted as satisfactory but needing updates.
Value for Money
8.5
Value perceived as good; however, some felt it could be improved.
Food and Beverage
8.4
Breakfast was good but not perfect; some suggestions for improvement.
Overall Experience
8.7
Generally positive with some minor issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:43

Property Description

Convenient Location

BEST WESTERN Santakos Hotel, situated in Kaunas just a stone's throw away from the Old Town, offers a prime location for exploring the city. With the Town Hall and Presidential Palace within walking distance, guests can immerse themselves in the historical charm of Kaunas.

Comfortable Accommodation

The hotel boasts air-conditioned rooms with cable TV, free WiFi, and a refrigerator. The classic interior design, complemented by bright walls and wooden furniture, creates a cozy atmosphere for relaxation. Additionally, the availability of seating areas in most rooms ensures a comfortable stay.

Excellent Services

With 24/7 staff assistance and the option to hire a car on-site, guests can enjoy convenience throughout their stay. The hotel's restaurant serving international and Lithuanian cuisine, along with the availability of breakfast, enhances the overall guest experience.

Book your stay at BEST WESTERN Santakos Hotel for a memorable experience in Kaunas.

Important information:

The credit card used for booking must be provided upon check-in.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 3 years old to 12 years old stay for free when using an available extra bed.
    Children from 13 years old to 16 years old stay for € 12 per person per night when using an available extra bed.
    People 17 years old and over stay for € 24 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 6208 reviews
Cleanliness: 8.3
Service: 9.1
Location: 9.1
Room Quality: 8.1
Amenities: 8.6
Value for Money: 8.5
Food and Beverage: 8.4
Overall Experience: 8.7
A
Anželika • solo_traveller • lt
10
2026-06-13 • via Nuitee
I
Irina • couple • no
10
2026-06-13 • via Nuitee
C
Claude • solo_traveller • fr
9
Hôtel agréable pour une visite de la ville Un
Pros:

La situation en centre ville et le parking
La taille des chambres
Le restaurant

Cons:

Rien

2026-06-13 • via Nuitee
P
Petr • family_with_children • us
10
2026-06-13 • via Nuitee
A
Aušra • family_with_children • lt
10
Tobula viešnagė
Pros:

Istorinis pastatas, užburianti aplinka, labai maloni darbuotoja papasakojo šiek tiek istorijos. Ypatingai tylu ir švaru, erdvu, viskas labai kokybiška. Interjeras dvelkia prabanga ir derme. Nuostabios erdvės pasivaikščioti ir pasigėrėti, patrauklus žiemos sodas. Pusryčiai labai jaukūs, tinka įvariems skoniams. Būtinai čia sugrįšime - tai aplinka, nuo kurios prasideda gera diena:)

Cons:

Viskas nuostabu iki menkiausių detalių, nebuvo kas nepatiktų.

2026-06-12 • via Nuitee
K
Kirsi • solo_traveller • fi
8
2026-06-12 • via Nuitee
J
Joanna • family_with_children • pl
6
Cons:

Niewygodne łóżko, mały prysznic z zasłonką, mały zatłoczony parking

2026-06-12 • via Nuitee
V
Vytautas • family_with_children • lt
10
Pros:

Už standartinio kainą gavome apartamentus. Maloniai nustebinote. Tikrai pateisinote BEST vardą.

2026-06-12 • via Nuitee
C
Christian • couple • de
10
2026-06-11 • via Nuitee
C
Cagla • extended_group • tr
10
2026-06-11 • via Nuitee
F
Fausto • couple • it
9
2026-06-11 • via Nuitee
M
michaela • solo_traveller • de
7
2026-06-11 • via Nuitee
J
Jovita P • solo_traveller • gb
10
Pros:

The Hotel is the great location.

2026-06-11 • via Nuitee
Šiupienienė • family_with_children • lt
10
Bravo
Pros:

Administratorė sutiko mus kaip geriausius draugus. Buvo labai miela. Gryžome velai, tačiau teišgirome, o kokie jūs ankstyvi :-D.
Labiausiai patiko tai, kad pasirodo galima apsistoti su gyvūnais.
Šaunu. Gyšime čia.

2026-06-11 • via Nuitee
R
Robertas • couple • lt
10
2026-06-11 • via Nuitee
A
Aivar • solo_traveller • ee
9
Pros:

Convenient room, just too noisy air conditioner. Free parking in the backyard of the hotel. Location! Kind personal.

2026-06-10 • via Nuitee
J
Jack Strong • solo_traveller • pl
8
Pros:

Usytuowanie Hotelu jest o parę set metrów od głównego deptaka na stare miasto . Personel w recepcji a właściwe pani która nas przyjmowane była naprawdę pomocną ( żeby wszyscy w tym hotelu byli tacy to była by 10) .

Cons:

Obsługa na śniadaniu ( młodzież ) zero pomocy myślenia jest klient bo jest takie podejście menadżer powinien zrobić szkolenie z podejścia do klienta a jak jest nie reformowana osoba zwolnić . Wysokie opłaty za małe zwierzęta w innych krajach i hotelach były niższe lub wcale ich nie było ( mówię o małych pupilach ) I jeszcze jedno hotel już na stronie Booking powinien uiścić taką informację o kwocie za zwierzę małe 10€ duże 20€ był by wybór hotelu .

2026-06-10 • via Nuitee
S
Silvia_sakura • solo_traveller • it
9
Excellent standard quality
Pros:

Excellent position 👌🏻 And excellent standard quality for a Classic Best Western

2026-06-09 • via Nuitee
C
Constanza • solo_traveller • ar
8
Superb location with good room with all facilities and parking
Pros:

Old style but very good hotel in a superb location with parking. Nice breakfast, nice reception.

Cons:

A bit dated old school hotel

2026-06-09 • via Nuitee
G
Gary • couple • gb
9
Good value
Pros:

Conveniently situated for all amenities, old town, places of interest, bars, restaurants. Bus ride from station, airport. Bus stop in street directly behind hotel. Lovely staff, helpful. Great clean room, excellent breakfast. Traditional building modernised superbly.

Cons:

There was nothing to dislike about the property.

2026-06-09 • via Nuitee