BEST WESTERN Santakos Hotel

Hotels
•
Best Western
8.5 (6658 reviews)
J. Gruodzio g. 21 , Kaunas , LT
+370 37 302702

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Excellent location close to old town and pedestrian street
Very good and varied breakfast offerings
Large rooms with great panoramic views and distinctive architectural features
Friendly, polite and accommodating staff
EV charging available; spa on site (small) and generally good parking
Cons:
Visible wear and tear in some rooms (flooring, bathroom) and occasional maintenance issues (TV, door handle)
Noise in lower-floor rooms near reception and smell from nearby smoking area
Isolated poor experience in hotel restaurant (evening service/food quality)
Some rooms lacked promised items (robes/slippers) or had small/poor layout
Parking described as problematic by some guests

Categories

Cleanliness
8.6
Rooms described as clean and spacious in several reviews, though some guests noted visible wear (worn floor coverings, bathroom wear) rather than dirt.
Service
8.9
Staff repeatedly described as pleasant, polite and accommodating; isolated reports of less-welcoming reception and poor evening restaurant service exist but overall service is rated positively.
Location
9.4
Consistently praised: excellent location next to the old town/pedestrian street, great views and easy walking access to sights; convenient for city center.
Room Quality
7.4
Rooms often large and impressive (including luxury suite and panoramic nooks) but some guests reported old-fashioned interior, significant wear, small/poorly maintained rooms in some cases and maintenance issues (door handle, TV).
Amenities
8.2
Good amenities noted (EV charging, spa available though small and should be booked, ample parking in some cases), but parking issues reported by a guest and spa capacity is limited.
Value for Money
8.4
Several guests felt the offer was good for the price and location; one notable complaint about overpriced/poor-quality evening restaurant dishes affected perceived value for some.
Food and Beverage
8.8
Breakfast repeatedly praised for variety and quality (local cuisine, good cappuccino); isolated negative experience with dinner service/quality in the hotel restaurant.
Overall Experience
8.3
Overall positive impressions (repeat visits, excellent location, great views and breakfasts) tempered by noise in some rooms, maintenance issues and occasional service lapses.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:22

Property Description

Convenient Location

BEST WESTERN Santakos Hotel, situated in Kaunas just a stone's throw away from the Old Town, offers a prime location for exploring the city. With the Town Hall and Presidential Palace within walking distance, guests can immerse themselves in the historical charm of Kaunas.

Comfortable Accommodation

The hotel boasts air-conditioned rooms with cable TV, free WiFi, and a refrigerator. The classic interior design, complemented by bright walls and wooden furniture, creates a cozy atmosphere for relaxation. Additionally, the availability of seating areas in most rooms ensures a comfortable stay.

Excellent Services

With 24/7 staff assistance and the option to hire a car on-site, guests can enjoy convenience throughout their stay. The hotel's restaurant serving international and Lithuanian cuisine, along with the availability of breakfast, enhances the overall guest experience.

Book your stay at BEST WESTERN Santakos Hotel for a memorable experience in Kaunas.

Important information:

Please present the same credit card used to guarantee your booking when checking in.

Please note that private parking is available for EUR 7 per day.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUN

Location

Guest Reviews

8.5
Based on 6658 reviews
Cleanliness: 8.6
Service: 8.9
Location: 9.4
Room Quality: 7.4
Amenities: 8.2
Value for Money: 8.4
Food and Beverage: 8.8
Overall Experience: 8.3
O
Olga • couple • lt
9
Turistinė kelionė
Pros:

Gera vieta. Prabangus, didelis, švarus numeris. Skanūs pusryčiai, didelis pasirinkimas.

Cons:

Pritrūko chalatų ir šlepečių, kaip buvo nurodyta užsisakant numerį; nebuvo šaukštelio batams.

2026-10-31 • via Nuitee
A
Avraham • family_with_children • il
10
Pros:

Viskas buvo labai gražu ir gera, tai ne pirmas kartas, kai lankausi šiame viešbutyje, man labai patinka Lietuva (Kaunas, Vilnius)💓

2026-10-31 • via Nuitee
V
Vadims • couple • lv
9
Pros:

Номер люкс просто потрясающи , вид с окна превосходный , рукой подать до пешеходной улицы

Cons:

Минусов не нашел

2026-10-31 • via Nuitee
A
Andero • couple • ee
10
2026-10-31 • via Nuitee
M
michalkrasevic • family_with_children • lt
10
2026-10-30 • via Nuitee
O
Olavi • family_with_children • ee
10
Good location
Pros:

Location very good. EV charging costs 0,30€/kwh. 2 slots.

Cons:

No complaints.

2026-10-30 • via Nuitee
E
ELMĀRS • couple • lv
7
Apmierinošs piedāvājums par pieņemamu cenu labā atrašanās veitā.
Pros:

Labas, garsīgas brokastis - gan aukstās uzkodas, gan siltie ēdieni (olas, biezputra), deserti.
Laba atrašanās vieta, nelielā attālumā no gājēju ielas. Salīdzinoši viegli piekļūt ar auto, ir plaša autostāvvieta viesnīcas iekšpagalmā, iebraucot aiz barjeras.
Ērtas gultas un spilveni.
Laipns atsaucīgas personāls.
Kam tas svarīgi - numurā bija vanna.

Cons:

Restorānā, kur rītos pasniedz brokastis, briesmīga pieredze vakarā - neēdams ēdiens par lielu cenu. Likās, ka pavārs jau ap plkst.19 ir aizgājis mājās un oficiante pati samet uz šķīvja un uzsilda atstātus, kārtīgi nepagatavotus produktus. Atstājām šķīvjus pusizēstus un aizgājām vakariņot citur.
Numurā diezgan pamatīgas nodiluma pazīmes, prasītos remonts.
Vispār nedarbojās televizors.

2026-10-29 • via Nuitee
A
Aleksandras M. • family_with_children • lt
8
2026-10-29 • via Nuitee
L
Laima • family_with_children • lt
8
Kauno Santaka
Pros:

Puiki vieta ir įdomi aplinka, nukelianti į tarpukario Kauną 😉. Kambarys įspūdingo dydžio. Puikūs pusryčiai

Cons:

Jau gerokai nusidėvėję kambario grindų danga ir wc kambarys. Iš gausos langų tik vienas atsidaro, o ar veikia kondicionavimo sistema - labai abejotina.

2026-10-29 • via Nuitee
R
Ralf • couple • de
7
Für eine Nacht okay
Pros:

Die Lage war sehr vorteilhaft, um alles zu Fuß zu erreichen, was man sehen wollte.

Cons:

Das erste Zimmer war mini klein. Der Türgriff fiel ab, als wir die Tür schließen wollten. Eine Reparatur wurde uns am nächsten Tag angeboten. Das geht gar nicht. Letztlich durften wir ein anderes Zimmer beziehen, aber wirklich herzlich willkommen fühlten wir uns leider nicht.
Der Parkplatz war eine Katastrophe.

2026-10-29 • via Nuitee
A
Ausra • family_with_children • lt
9
Good place to stay close to the city center
Pros:

Very good location, close to the center and the main avenue. The staff were pleasant, very accommodating regarding requests, and communicated in an extremely polite and friendly manner. The room was large and comfortable, though the interior was a bit old-fashioned. Good breakfast.

Cons:

The room was on the first floor, near the reception; there was noise and loud conversation—even at night, when other guests returned late. There was a smoking area just outside the window, so we could smell smoke in the room whenever we opened the window. Next time, I would ask for a room on a higher floor for more comfort.

2026-10-29 • via Nuitee
A
Aleksandras M. • family_with_children • lt
8
2026-10-29 • via Nuitee
K
Konstantin • couple • fi
10
Pros:

Great location with beautiful views. I especially loved the panoramic view of the old town rooftops from the window. The room featured a striking architectural detail: a glass-walled "lantern" nook in the corner—a perfect, distinct little space where you could sit at a small table, enjoy a coffee, and take in the view of the city. Truly lovely. Breakfast was very good with local cuisine and good cappuccino. Nice small spa. it is very small and you should book it in advance, but nice.

2026-10-28 • via Nuitee
A
AusmaK • extended_group • lt
10
2026-10-27 • via Nuitee
U
Urmas • couple • ee
10
Väga hea asukohaga mugav hotell.
Pros:

Asukoht super. Vanalinn kohe kõrval. Hommikusöök mitmekesine.

2026-10-27 • via Nuitee
T
Taavi • extended_group • ee
8
2026-10-26 • via Nuitee
L
Liliana • solo_traveller • ro
10
2026-10-26 • via Nuitee
M
Marius • family_with_children • lt
9
Pros:

Pati viešbučio lokacija, švara ir daug kitų smulkmenu.

Cons:

Pusryčiai galėtu buti platesnio asortimento kaip 4 žvaigdėm, pvz kroasanas vakarykštis, ir tt smulkmenos bet truputi nuvylė. Aišku pavalgėm ir ok

2026-10-25 • via Nuitee
M
Mikael • solo_traveller • de
2
Sehr schlechte Zimmer, kein 4-Sterne Hotel, max 2-Sterne. Das einizige 4-Sterne-Niveau ist der Preis
Pros:

Frühstück war ok, aber nichts besonderes, durchschnitt

Cons:

Die Zimmer sind sehr schlecht, seit 70:ger 80:ger Jahrenb nicht renoviert. Ich bekam erst ein Zimmer (111 glaube ich) und das war absolut schlecht. Grosses Zimmer aber Interiors sehr alt und in schlechter Zustand. Habe dann Zimmer 115 bekommen, ein bisschen besser aber absolut keine 4-Sterne. Max 2 Sterne. Lieber Best Western: wie kann das Hotel 4 Sterne bekommen? Das ist irreweisend. Von den 4 Sternen habe ich mindestens zwei vermisst. Habe für 4 Sterne bezahlt, aber nur 2 Sterne bekommen. Kann ich die Häfte des bezahltes Preis zurückbekommen? Vorher werde ich nicht wieder bei Best Western wohnen, egal welche Stadt.

2026-10-25 • via Nuitee
V
Vanagas • family_with_children • lt
10
2026-10-25 • via Nuitee