Santiago Apartments Bilbao

Hotels
8.7 (2694 reviews)
Licenciado Poza, 12 , Bilbao , es

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Fax/photocopying
See all facilities

Review Highlights

Pros:
Excellent location
Friendly service
Nice room size
Cons:
Cleanliness issues
Some amenities need upgrades

Categories

Cleanliness
7.78
Multiple mentions of cleanliness issues such as dirty dishes and inadequate cleaning.
Service
9.25
Several reviews highlight excellent service and friendly staff.
Location
9.29
Consistently praised as ideal and very convenient.
Room Quality
8.24
Rooms are spacious but some mention issues with equipment or decor.
Amenities
8.77
Amenities are generally well-received but with some suggestions for improvement.
Value for Money
8.73
Prices are generally seen as fair for the quality offered.
Food and Beverage
8.78
Limited commentary but generally acceptable; guests appreciate the convenience of nearby shops.
Overall Experience
8.75
Overall sentiment is positive with many guests expressing intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:37

Property Description

Central Location:
Located in the heart of the city, our accommodation offers convenience and easy access to key attractions, making it perfect for both business and leisure travelers.

Spacious and Well-Decorated Apartments:
Our apartments, ranging from 50 to 75 m², provide ample space and are beautifully decorated. With a fully equipped kitchen, comfortable living-dining area, and a luxurious bathroom with a hydromassage shower, we ensure a comfortable and enjoyable stay for our guests.

On-Site Café-Restaurant and Terrace:
Indulge in a delightful dining experience at El Rincón de Bilbao, our café-restaurant with a charming terrace. Whether you prefer set dishes or á la carte options, our restaurant offers a wonderful culinary experience right at your doorstep.

Experience the perfect blend of comfort and convenience at our establishment. Book now for a memorable stay!

Important information:

It is very important that guests check in before 23:00 as the reception closes at this time.

License Number: TBI00006

Pet's are accepted upon request and require a 200 euro deposit. The deposit will be returned on check out.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BIO

Property Policies

  • Pets

    Pets are allowed on request. No extra charges.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 16.50 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People no matter the age stay for € 20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 2694 reviews
Cleanliness: 7.78
Service: 9.25
Location: 9.29
Room Quality: 8.24
Amenities: 8.77
Value for Money: 8.73
Food and Beverage: 8.78
Overall Experience: 8.75
I
Irene • family_with_children • es
10
2026-05-23 • via Nuitee
U
Ulf • family_with_children • se
9
2026-05-23 • via Nuitee
V
vasco • solo_traveller • ar
9
2026-05-22 • via Nuitee
E
Eugenio • family_with_children • us
9
Excellent comfortable location, much better than other options for families
Pros:

Exceptionally spacious. Perfect location for us. Very quiet residential feel. Very kind accommodating professional front desk lady.

Cons:

Nothing - but it would be nice to have a simple breakfast option?

2026-05-21 • via Nuitee
L
Lynette • couple • us
9
Will recommend!
Pros:

We really enjoyed the location of the property. Within easy walking distance to attractions, restaurants, and shopping. The housekeeping staff did an excellent job - the place was spotless. Front staff were very friendly and helpful.

Cons:

The room we had was a little outdated and the views were of a roof to a building.

2026-05-21 • via Nuitee
S
SERAP • extended_group • tr
10
Family of 3 very comfortable and perfect location
Pros:

Location is perfect

2026-05-21 • via Nuitee
F
Ferenc • couple • hu
9
Bátran ajánlom, kiváló hely a város felfedezéséhez.
Pros:

Kiváló helyen, remek felszereltséggel rendelkező, tágas, kényelmes apartman.

Cons:

Nem volt ilyen

2026-05-21 • via Nuitee
C
Cyrille • family_with_children • fr
9
2026-05-20 • via Nuitee
G
Guillaume • solo_traveller • fr
8
Pros:

Emplacement idéal, excellent rapport qualité prix

Cons:

Manque d'équipements dans l'appartement (vaisselle).

2026-05-20 • via Nuitee
C
Charles • couple • gb
10
Perfect place to stay in Bilbao
Pros:

Location and size of the apartment

Cons:

Nothing really

2026-05-19 • via Nuitee
S
Sergio • solo_traveller • br
8
Bilbao e país basco
Pros:

Localização e espaço do apartamento. Gentileza dos empregados. Estacionamento no local, embora difícil de manobrar para veículos maiores.

Cons:

Box pequeno da ducha. A cama poderia ser mais confortável.

2026-05-19 • via Nuitee
A
Armas Ramos • solo_traveller • es
8
2026-05-19 • via Nuitee
A
Andres Alberto • extended_group • es
10
Pros:

La localización es estupenda. Sobre el apartamento está totalmente equipado, con muchos utensilios para cocinar, etc

2026-05-19 • via Nuitee
D
Daniel • solo_traveller • ar
10
Pros:

Ubicación y atención del personal ( limpieza ,recepción e instalaciones

Cons:

Estoy muy conforme

2026-05-19 • via Nuitee
B
Beatriz • family_with_children • es
9
Agradable y cómoda
Pros:

La ubicación y la limpiéza

Cons:

Que la cisterna del baño no funcionaba bien.

2026-05-18 • via Nuitee
B
Buchter • solo_traveller • ar
7
Pros:

En líneas generales correcto cumple su finalidad

2026-05-18 • via Nuitee
V
Virginia • couple • es
7
Correcto
Pros:

La ubicación es lo mejor para mi gusto. El tamaño del apartamento bastante bien y la opción de tener parking en el mismo edificio

Cons:

Las fotos que habíamos visto no tenían nada que ver con el apartamento que tuvimos; el de las fotos estaba reformado. La cama no era muy cómoda.

2026-05-18 • via Nuitee
P
Patricia • family_with_children • es
9
Estancia acogedora
Pros:

Ubicación y mucha limpieza,cada día nos hacían la cama y cambiaban las sábanas

Cons:

Poco menaje de cocina

2026-05-18 • via Nuitee
Y
Yuchien • solo_traveller • tw
8
2026-05-17 • via Nuitee
F
Francisco • couple • ar
10
2026-05-17 • via Nuitee