Santiago Apartments Bilbao

Hotels
8.7 (2741 reviews)
Licenciado Poza, 12 , Bilbao , es

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Fax/photocopying
See all facilities

Review Highlights

Pros:
Excellent location
Friendly service
Nice room size
Cons:
Cleanliness issues
Some amenities need upgrades

Categories

Cleanliness
7.78
Multiple mentions of cleanliness issues such as dirty dishes and inadequate cleaning.
Service
9.25
Several reviews highlight excellent service and friendly staff.
Location
9.29
Consistently praised as ideal and very convenient.
Room Quality
8.24
Rooms are spacious but some mention issues with equipment or decor.
Amenities
8.77
Amenities are generally well-received but with some suggestions for improvement.
Value for Money
8.73
Prices are generally seen as fair for the quality offered.
Food and Beverage
8.78
Limited commentary but generally acceptable; guests appreciate the convenience of nearby shops.
Overall Experience
8.75
Overall sentiment is positive with many guests expressing intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:37

Property Description

Central Location:
Located in the heart of the city, our accommodation offers convenience and easy access to key attractions, making it perfect for both business and leisure travelers.

Spacious and Well-Decorated Apartments:
Our apartments, ranging from 50 to 75 m², provide ample space and are beautifully decorated. With a fully equipped kitchen, comfortable living-dining area, and a luxurious bathroom with a hydromassage shower, we ensure a comfortable and enjoyable stay for our guests.

On-Site Café-Restaurant and Terrace:
Indulge in a delightful dining experience at El Rincón de Bilbao, our café-restaurant with a charming terrace. Whether you prefer set dishes or á la carte options, our restaurant offers a wonderful culinary experience right at your doorstep.

Experience the perfect blend of comfort and convenience at our establishment. Book now for a memorable stay!

Important information:

It is very important that guests check in before 23:00 as the reception closes at this time.

License Number: TBI00006

Pet's are accepted upon request and require a 200 euro deposit. The deposit will be returned on check out.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BIO

Property Policies

  • Pets

    Pets are allowed on request. No extra charges.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 16.50 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People no matter the age stay for € 20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 2741 reviews
Cleanliness: 7.78
Service: 9.25
Location: 9.29
Room Quality: 8.24
Amenities: 8.77
Value for Money: 8.73
Food and Beverage: 8.78
Overall Experience: 8.75
H
Helena • family_with_children • ie
9
Pros:

Did our own catering, but all facilities were great. Second time staying there and would definitely recomment it, clean friendly, and well located.

2026-06-13 • via Nuitee
C
CWJ • solo_traveller • nl
10
Pros:

Centrale lokatie, parkeergarage, comfortabele bedden, hygiëne, ruime kamers

Cons:

Nothing

2026-06-13 • via Nuitee
J
Julia • solo_traveller • es
8
Pros:

El personal muy servicial, educado y simpático.

Cons:

No me gustó que las ventanas no se abran y no se pueda ventilar de forma natural

2026-06-13 • via Nuitee
M
MARTHA • couple • ie
9
Great location, fab apartment, staff and complex
Pros:

The apartment had a reception which was great as I hate complicated key codes etc. The apartment was spacious, comfortable and very well equipped. Also had an added bonus of housekeeping each morning. Kitchen had all the mod cons and the bathroom had plenty of towels and toilet roll.

Cons:

Nothing, it was what I expected. Only thing was I think a restaurant and bar was advertised but I didn't see them (didn't look for them either!)

2026-06-12 • via Nuitee
A
Ana Raquel • extended_group • pt
7
Boa localização e instalações satisfatórias
Pros:

Localização.

Cons:

Éramos 9 pessoas numa única reserva feita há imenso tempo e atribuíram-nos um apartamento no 1o andar e outro no 4o andar.
O apartamento do 4o andar tem uma cabine de duche muito desconfortável: fecha-se completamente quando tomamos banho . Além disso, a mangueira do duche estava rota num sítio e a água saía. Na cozinha (muito estreita, não cabiam mais de duas pessoas lá dentro) havia azulejos do chão levantados.
Quando chegamos para fazer check in o senhor da receção disse que tinha de ser feito por nós online : cada uma teve de escrever o seu nome, naturalidade, data de nascimento, número de CC e assinar. O funcionário não quis ser ele a fazer este processo.

2026-06-12 • via Nuitee
J
jose manuel • solo_traveller • es
8
Pros:

La ducha no era apta

2026-06-11 • via Nuitee
P
pascal • solo_traveller • fr
9
Formidable
Pros:

Appartement très bien situé.
Chambre propre, et bien équipée.
Personne à l accueil très sympathique.
Je recommande

2026-06-11 • via Nuitee
S
Sobczak • couple • pl
2
Brak snu przez dwie noce.
Pros:

Wygodny i czysty apartament, dobrze wyposażony i spełniajace moje oczekiwania.

Cons:

Winda byla usytuowana na przeciw drzwi do apartamentu 704 i rozlegal sie okropny halas co munutę, gdy koś korzystał z windy. Po zgłoszeniu problemu pani w recepci udawala, że nie wie o co chodzi.

2026-06-11 • via Nuitee
S
Stanisław • couple • pl
10
Pros:

Super prawie centrum przy podstawowych muzecha i starowce . Ekstra polecam i parking dla auta takze Stanislaw

2026-06-11 • via Nuitee
G
Geoff • extended_group • au
10
Great location. Friendly staff
Pros:

Great location, friendly and helpful staff

Cons:

TV was playing up.

2026-06-10 • via Nuitee
R
Rossella • solo_traveller • it
10
Senza mezzi, tutta Bilbao ai tuoi piedi
Pros:

Posizione eccellente
La città e i servizi tutto a portata di mano
Personale alla reception cordiale e super operativo
Pulizia della stanza impeccabile
Ampie dimensioni della stanza e del bagno
Tutto ha funzionato alla perfezione

2026-06-10 • via Nuitee
J
Jonathan • couple • nz
9
Great city stay
Pros:

Perfect location central to everything walking distance to main city attractions. Large apartment - Good parking.

Cons:

Lacking pots and pans no frying pan.

2026-06-10 • via Nuitee
T
Terence • couple • gb
7
Great central location
2026-06-10 • via Nuitee
S
Sophie • couple • fr
9
Pros:

Emplacement !parking,appart.Spacieux.Propreté.

2026-06-09 • via Nuitee
P
Pia • couple • fi
8
2026-06-09 • via Nuitee
S
Sherry • extended_group • pt
10
2026-06-09 • via Nuitee
J
jenifer • solo_traveller • es
10
Pros:

La ubicación es perfecta para llegar caminando a los principales lugares. El apartamento era cómodo y equipado con todo lo necesario. Muy buena la atención del personal

Cons:

Todo me gusto

2026-06-09 • via Nuitee
E
Eduardo • couple • br
7
Bom apartamento
Pros:

Bom apartamento. Bem localizado

Cons:

O banho ah o banho. O box para o banho é ridículo de tão pequeno. Se o sabonete cair não tem como regata-lo.

2026-06-08 • via Nuitee
G
Gertie • couple • nl
8
Fijne dagen gehad
Pros:

Mooi appartement, iedere dag schoonmaak, ligging ideaal, vriendelijk personeel.

Cons:

Wij vonden het matras heel erg hard.

2026-06-08 • via Nuitee
M
Miloš • couple • cz
9
2026-06-08 • via Nuitee