Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Excellent service
Spacious rooms
Variety of food options
Cons:
Some cleanliness issues
Spa service disappointments
In-room amenities lacking

Categories

Cleanliness
8.55
Some reviews noted cleanliness was impeccable, while others mentioned regular cleaning.
Service
10
Staff is described as friendly and accommodating even with difficult guests.
Location
10
Beautiful location with a magical view from the hotel.
Room Quality
9.52
Rooms are well appointed and spacious, although there were some reports of issues.
Amenities
9.06
Wellness area and spa have positive mentions, but there are criticisms regarding some amenities.
Value for Money
9.01
Mixed feelings on value; some felt it did not match expectations.
Food and Beverage
9.54
Excellent breakfast and food options received positive reviews.
Overall Experience
9.5
Most reviews highlight a fantastic stay with many positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 16:47

Property Description

Luxurious 5-Star Alpine Retreat

Award-Winning Spa Experience
Indulge in the 4700-m² Alpin-Active-Spa complex with 3 lilis, featuring indoor and outdoor pools, a heated sports pool, a brine hot tub, and a natural swimming pond. Unwind in saunas, a fitness room, Kneipp basin, and relaxation area with a bar and fireplace. Treat yourself to massages, baths, and beauty treatments.

Culinary Excellence
Experience gourmet dining at the restaurant awarded one toque by Gault Millau. Enjoy a lavish breakfast buffet until 11:00 and exquisite 5- or 6-course dinners with fine wines.

Activities for Every Season
Partake in yoga, Pilates, aqua fitness, and more. Explore the outdoors with cross-country ski tours and ski waxing facilities. In summer, enjoy electric bike rentals.

Book your stay at Alpin Resort Sacher for a truly unforgettable Alpine getaway.

Important information:

Parking is available for an additional charge.

Deluxe Double Rooms with balconies are subject to availability.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: INN

Location

Property Video

Guest Reviews

9.4
Based on 689 reviews
Cleanliness: 8.55
Service: 10
Location: 10
Room Quality: 9.52
Amenities: 9.06
Value for Money: 9.01
Food and Beverage: 9.54
Overall Experience: 9.5
L
Lena Traveler • solo_traveller • ua
9
Pros:

Awesome atmosphere

2026-10-15 • via Nuitee
I
Ilir • couple • sz
9
2026-10-13 • via Nuitee
P
Peter • couple • de
7
5-Sterne-Hotel mit Licht und Schatten – leider nicht immer auf Sacher-Niveau!
Pros:

Grundsätzlich haben wir uns im Hotel Sacher in Seefeld wohlgefühlt. Besonders positiv war das kostenfreie Upgrade auf eine Junior Suite bei unserer Anreise.

Das Vorspeisen- und Salatbuffet war qualitativ hervorragend. Besonders am zweiten Tag zeigte das Hotel, welches Niveau es eigentlich bieten kann. Das Abendessen war ausgezeichnet, der Service an der Bar funktionierte wieder einwandfrei und die Cocktails waren sehr gut.

Auch die zwei Cocktails, die wir als kleine Wiedergutmachung für unsere Beschwerde erhalten haben, waren eine nette Geste.

Das Hotel hat grundsätzlich viel zu bieten und kann durchaus dem Anspruch eines 5-Sterne-Hauses gerecht werden, wenn die Abläufe funktionieren.

Cons:

Leider wurde unser Aufenthalt am ersten Tag durch eine Hochzeit massiv beeinträchtigt. Die Lautstärke aus dem angrenzenden Veranstaltungsraum war bereits beim Abendessen nahezu unerträglich. Dazu kamen kalte und trockene Hauptspeisen sowie eine fade gewürzte Suppe. Definitiv kein 5-Sterne-Niveau!

Auch an der Bar war aufgrund der Hochzeitsfeier kein entspannter Abend möglich. Über 30 Minuten Wartezeit auf Cocktails, von denen einer wegen fehlender Zutaten neu zubereitet werden musste. Selbst auf unserem Balkon war die laute Musik deutlich zu hören. Wir fühlten uns eher wie am Ballermann als in einem exklusiven Wellnesshotel.

Besonders enttäuschend war der Umgang mit unserer Beschwerde. Das Management zeigte sich überrascht, obwohl auch andere Gäste die Situation ähnlich negativ erlebt hatten. Zusätzlich war der Pool aufgrund eines Heizungsausfalls viel zu kalt.

Insgesamt hatten wir den Eindruck, dass einige Mitarbeiter noch nicht ausreichend eingearbeitet waren.

Auch der Check-out entsprach nicht unseren Erwartungen. Keine Nachfrage zur Gepäckhilfe, keine persönliche Verabschiedung, lediglich die Rechnung und ein freundlicher Tageswunsch. Direkt neben uns erhielt ein anderer Gast sogar ein Abschiedspräsent. Warum hier Unterschiede gemacht werden, bleibt fraglich.

Wir besuchen regelmäßig Hotels dieser Kategorie und erwarten bei diesem Preisniveau einen entsprechend hohen Standard.

Eine Hochzeit darf nicht auf Kosten der Erholung anderer zahlender Hotelgäste stattfinden! Ein 5-Sterne-Hotel muss in der Lage sein, Veranstaltungen so zu organisieren, dass der reguläre Hotelbetrieb nicht darunter leidet.

Unser Tipp: Vor der Buchung unbedingt nachfragen, ob größere Veranstaltungen stattfinden. Ob wir wiederkommen, ist fraglich. Sehr schade, denn das Hotel hätte durchaus das Potenzial für einen hervorragenden Aufenthalt gehabt.

2026-10-13 • via Nuitee
P
Pascal Jean Marie • solo_traveller • ch
10
2026-10-08 • via Nuitee
M
Mikael • couple • se
10
2026-10-07 • via Nuitee
K
Karin • extended_group • ch
9
Schöner und entspannender Aufenthalt in einem hochwertigen Hotel
Pros:

Ein sehr schönes Hotel mit viel Stil und Ambiente. Das Frühstücksbuffet ist top, die Menuauswahl auch sehr gut. Hervorzuheben ist auch der grosse Wellness-Bereich und das sehr freundliche Personal, das sehr bemüht ist. Ebenso geschätzt haben wir das Angebot für eine eigene Kaffeemaschine im Zimmer.

Cons:

Störend ist, dass für das Parking 15.- pro Tag bezahlen sind (in der Garage sind es 25.-). In einem 5*-Sterne Hotel mit entsprechenden Preisen sollte das inkludiert sein.

2026-09-15 • via Nuitee
D
domenico • couple • it
5
2026-09-14 • via Nuitee
נטלי • couple • il
10
Pros:

מתקנים מהממים
שרות מדהים
אוכל מטורף
במרכז seefeld

Cons:

העדר מזגן בחדר
מיטה לא ככ גדולה והחדר גם כן לא גדול

2026-09-13 • via Nuitee
P
Pascal • couple • mc
10
2026-09-13 • via Nuitee
P
Pascal Jean Marie • solo_traveller • ch
10
Excellent as expected
Pros:

The hotel met all our expectations. It’s a very classy place for guests who like the Alpine Chic style and would like to re-charge their batteries like me. The staff is exceptionally friendly and attentive, the spa very large (including a sauna with large windows and several pools), the restaurant excellent (I found the half-board the be a good deal) and the public areas very elegant. You can definitely feel the handwriting of Elisabeth Gürtler, the owner, who is among other things the Grand Dame of the Vienna Opera Ball. We will certainly return.

2026-09-11 • via Nuitee
K
Kristīne • couple • lv
1
Cons:

Nice place, but very disappointing and unacceptable experience. On 28 Aug, I stayed at the hotel for one night and provided my credit card for the reservation. At check-out, I could not find my card because it was packed in my luggage, so I paid the full amount in cash.

The receptionist assured me that the amount blocked on my credit card would be released within a few days. However, almost two weeks later, the money is still blocked.

I have contacted the hotel several times, but I only receive the same response: “We have forwarded your message to our accounting department, they are currently reviewing this matter and will get back to you as soon as possible.”

Almost two weeks to resolve a simple payment issue is completely unacceptable. I have already paid the full amount in cash, yet my money remains blocked, with no clear explanation, no deadline, and no actual solution. Very poor handling of the situation and extremely disappointing customer service.

2026-09-09 • via Nuitee
K
KESKİN • couple • tr
10
AWESOME
Pros:

harika bir kahvaltı ve fine dining yemekler.spa alanları muhteşemdi.biotopik gölde yüzmek harika bir deneyimdi.

Cons:

hersey mukemmmeldi.belki akşam yemeklerinde soft içecekler değil ama sudan ücret alınması düzeltilebilir

2026-09-08 • via Nuitee
M
Matthäus • solo_traveller • at
9
2026-09-03 • via Nuitee
C
Christoph • solo_traveller • de
9
2026-09-02 • via Nuitee
T
TIZIANO • solo_traveller • it
10
2026-09-02 • via Nuitee
R
Ramona • solo_traveller • de
10
In Großen und Ganzen ein wunderschönes hotelfreundliches Personal und eine super liebe Chefin.
Pros:

Wunderschönes Hotel mit Charme und Flair mit viel Liebe zum Detail. Es gibt ehrlich gesagt nicht zum aussetzen. Mir wurde sogar für 100 € mehr eine Junior Suite angeboten, da ich zu früh angereist bin und mein Zimmer noch nicht fertig war.

Cons:

Einzige was ich zum aussetzen habe, ist, dass man für die Parkplätze jedes Mal zahlen muss. Und wenn, dann würde ich fünf Euro pro Tag nehmen. Sonst ist nicht weiter auszusetzen.

2026-09-01 • via Nuitee
J
Jordi • solo_traveller • nl
6
Pros:

The staff is amazing. The restaurant too. Most of the spa facilities are old but very comfortable.

Cons:

Rooms are outdated and need desperately maintenance. Like most of the resort.

2026-09-01 • via Nuitee
C
Cindy • family_with_children • be
9
It was grand!
Pros:

The welcoming staff, the lovely breakfast and dinner, the amazing spa treatments and spa areas

Cons:

Maybe some of the parts could use some modernization, such as some spa areas

2026-08-31 • via Nuitee
A
Alphonse • couple • be
10
2026-08-31 • via Nuitee
C
CLAUDIO • family_with_children • it
4
Not a 5-star hotel, with serious staff issues
Pros:

The spa area is good — that’s about it. Beyond that, this hotel falls far short of a 5-star standard.

Cons:

The main issue is the organisation and the staff: unprepared, insufficient in number, and the whole operation feels completely disorganised.

At the restaurant, the waiters don’t follow basic service standards. The wait between courses is unacceptable, and there’s zero flexibility — if you want to change a dish for dinner, you have to notify the hotel that same morning. On top of that, the food quality is barely acceptable.

Not a 5-star hotel, with serious staff issues

The spa area is good — that’s about it. Beyond that, this hotel falls far short of a 5-star standard. The main issue is the organisation and the staff: unprepared, insufficient in number, and the whole operation feels completely disorganised.

At the restaurant, the waiters don’t follow basic service standards. The wait between courses is unacceptable, and there’s zero flexibility — if you want to change a dish for dinner, you have to notify the hotel that same morning. On top of that, the food quality is barely acceptable.

The spa itself is nice, but essentially unsupervised. It’s impossible to order anything at the spa bar — they claim there’s staff there, but in practice no one is around. When we went to the main lobby bar instead, we were told we couldn’t stay there in a robe. We would have gladly stayed at the spa and eaten there if there had been even one waiter.

The staff overall (with a few limited exceptions) were unjustifiably rude. They made us feel unwelcome for the entire stay, despite the price of the hotel. One night, a waiter at the bar responded to a polite request with a RACIST comment.

In just 4 nights, I could list many more examples of staff rudeness, but I think the above makes the point.

In summary, there are far nicer hotels at the same price point, and I can guarantee I will never return. Still, please train your staff — receiving a racist comment in a 5-star hotel, just as in a 1-star one, is not acceptable.

2026-08-30 • via Nuitee