Hotel Universal

Hotels
7.8 (3120 reviews)
Avenida dos Aliados, 38 , Porto , pt

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Great location
Comfortable rooms
Cons:
Lack of kettle
Missing breakfast option
Difficult stairs

Categories

Cleanliness
7.8
Multiple mentions of cleanliness being satisfactory and high standard.
Service
8.3
Consistent praise for the staff's friendliness and professionalism.
Location
8.8
High ratings for the location being central and convenient for access to major attractions.
Room Quality
7.8
Rooms are described as clean and comfortable, with some issues noted by few.
Amenities
7.3
Basic amenities present but some complaints about specific items missing.
Value for Money
7.3
Many reviewers indicate the pricing aligns with the quality, though some felt certain amenities were lacking.
Food and Beverage
6.8
Mixed sentiments regarding breakfast options being an extra cost.
Overall Experience
8.3
General satisfaction with the stay, with particular emphasis on location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 16:05

Property Description

City-Center Comfort at Hotel Universal

At Hotel Universal, we offer a prime location in the heart of Porto. Convenient Amenities include air-conditioned rooms with free WIFI, a welcoming common area, and a 24-hour reception.

Explore Porto's Gems

Our property is a stone's throw away from key landmarks such as S.Bento Train Station, Torre dos Clérigos, and D. Luis I bridge. Room for Relaxation awaits you with city view options and essential in-room facilities.

Personalized Service

Our multilingual staff is dedicated to enhancing your stay. From organizing city tours to assisting with transfers, we strive to make your experience memorable. Book now and discover the charm of Porto at Hotel Universal.

Important information:

Please note that the reception is located on the 1st floor and can be reached by stairs (27 steps). A platform is available for disabled visitors, but not for luggage.

Pets are welcome, but restrictions and fees apply, it is mandatory to contact hotel.

Please inform staff upon booking if your expected time of arrival should be later than 23:59.

Please note that for reservations for 5 or more rooms, a nonrefundable prepayment is mandatory, equivalent to the first night and/or 25% of the total rate.

It is mandatory to present a vaccination card or COVID19 test upon check in. Please contact hotel if you have any further questions.If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: OPO

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    No special conditions apply for groups.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 3120 reviews
Cleanliness: 7.8
Service: 8.3
Location: 8.8
Room Quality: 7.8
Amenities: 7.3
Value for Money: 7.3
Food and Beverage: 6.8
Overall Experience: 8.3
J
Janike • solo_traveller • de
8
Pros:

Alles top, eine super Lage für viele Unternemungen in Porto. Easy checkin, hilfsbereites Personal mit Tipps für die Stadt. Ich habe hier die erste und die letzte Nacht vor und nach meinem Jakobsweg verbracht, mein Gepäck wurde die Woche sicher aufbewahrt.

2026-06-20 • via Nuitee
M
michael • solo_traveller • gb
10
2026-06-20 • via Nuitee
B
BURCU • solo_traveller • tr
4
2026-06-20 • via Nuitee
C
Costamagna • solo_traveller • it
3
peggiore esperienza in assoluto
Pros:

esclusivamente la posizione dell'hotel, centrale e comoda ai servizi

Cons:

camera e servizi impresentabili: muri scrostati e sporchi, coperte sporche, bagno anni '50 con servizi impresentabili, accessori arruginiti, serramenti impresentabile, porta del bagno che npn si chiude, impossibilita' ad oscurare la camera, insonorizzazione inesistente, si sente perfettamente il vicino al telefono e l'altro vicino chr russa!!!.

2026-06-19 • via Nuitee
E
ESPERANZA • family_with_children • es
10
Pros:

LO CENTRICA

Cons:

TARDARON MUCHO EN DAR LA HABITACION PERO LO SOLUCIONARON PERFECTAMENTE

2026-06-19 • via Nuitee
B
Bao Yi • couple • sg
5
Noisy environment not ideal as a hotel stay for holiday
Pros:

The location is superb!

Cons:

The hotel does not enforce quiet hours. During our stay, guests played loud music disrupting rest of others. At night, there were also guests who came back drunk and became rowdy in the corridor making the environment felt unsafe. The walls were very very thin so you can hear guests staying in the next room clearly.

2026-06-19 • via Nuitee
J
Joan • extended_group • us
9
2026-06-18 • via Nuitee
S
Samuel • couple • se
7
2026-06-18 • via Nuitee
I
Ilardi • solo_traveller • it
10
Pros:

Posizione eccezionale. Pulizia e confort.

Cons:

Nulla

2026-06-18 • via Nuitee
L
Lidia • solo_traveller • no
7
2026-06-17 • via Nuitee
C
Chiara • solo_traveller • it
9
Posizione Fantastica, staff gentilissimo e camera carina!
2026-06-16 • via Nuitee
R
Raymond • couple • ca
10
Great hotel with very clean room and very good breakfast
Pros:

Very clean room and great breakfast
Great location

Cons:

No elevator to the reception

2026-06-16 • via Nuitee
J
Jitske Hengst • solo_traveller • nl
7
Pros:

De locatie, in het centrum. Nette schone kamers. Voor 1 nacht precies goed om bijvoorbeeld vandaar de Camino te beginnen.

2026-06-15 • via Nuitee
A
Alana • couple • br
8
2026-06-15 • via Nuitee
I
Irene • family_with_children • it
7
Buon compromesso per ottima posizione a buon prezzo
Pros:

Posizione, staff gentilissimo

Cons:

Struttura vecchia, spazi un po scomodi

2026-06-15 • via Nuitee
J
Janice Lane • extended_group • gb
8
Great start for our Camino
Pros:

Great location for touring city and near train station

2026-06-15 • via Nuitee
S
susana • couple • pt
7
Foi uma estadia curta mas muito agradável!
2026-06-14 • via Nuitee
A
Andréa • solo_traveller • pt
9
Localização perfeita
Pros:

A localização é perfeita. Hotel sossegado e quartos bem insonorizados.

2026-06-14 • via Nuitee
G
Giuseppe • couple • it
9
2026-06-14 • via Nuitee
J
Javier • couple • es
9
2026-06-13 • via Nuitee