Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Great location
Comfortable rooms
Cons:
Lack of kettle
Missing breakfast option
Difficult stairs

Categories

Cleanliness
7.8
Multiple mentions of cleanliness being satisfactory and high standard.
Service
8.3
Consistent praise for the staff's friendliness and professionalism.
Location
8.8
High ratings for the location being central and convenient for access to major attractions.
Room Quality
7.8
Rooms are described as clean and comfortable, with some issues noted by few.
Amenities
7.3
Basic amenities present but some complaints about specific items missing.
Value for Money
7.3
Many reviewers indicate the pricing aligns with the quality, though some felt certain amenities were lacking.
Food and Beverage
6.8
Mixed sentiments regarding breakfast options being an extra cost.
Overall Experience
8.3
General satisfaction with the stay, with particular emphasis on location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 16:05

Property Description

City-Center Comfort at Hotel Universal

At Hotel Universal, we offer a prime location in the heart of Porto. Convenient Amenities include air-conditioned rooms with free WIFI, a welcoming common area, and a 24-hour reception.

Explore Porto's Gems

Our property is a stone's throw away from key landmarks such as S.Bento Train Station, Torre dos Clérigos, and D. Luis I bridge. Room for Relaxation awaits you with city view options and essential in-room facilities.

Personalized Service

Our multilingual staff is dedicated to enhancing your stay. From organizing city tours to assisting with transfers, we strive to make your experience memorable. Book now and discover the charm of Porto at Hotel Universal.

Important information:

Please note that the reception is located on the 1st floor and can be reached by stairs (27 steps). A platform is available for disabled visitors, but not for luggage.

Pets are welcome, but restrictions and fees apply, it is mandatory to contact hotel.

Please inform staff upon booking if your expected time of arrival should be later than 23:59.

Please note that for reservations for 5 or more rooms, a nonrefundable prepayment is mandatory, equivalent to the first night and/or 25% of the total rate.

It is mandatory to present a vaccination card or COVID19 test upon check in. Please contact hotel if you have any further questions.If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: OPO

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    No special conditions apply for groups.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 3156 reviews
Cleanliness: 7.8
Service: 8.3
Location: 8.8
Room Quality: 7.8
Amenities: 7.3
Value for Money: 7.3
Food and Beverage: 6.8
Overall Experience: 8.3
Y
Yvonne • solo_traveller • za
6
Pros:

Location perfect, close to train station, bus and metro

Cons:

Hotel was quiet, no atmosphere, lounge dark and empty.

2026-07-25 • via Nuitee
F
Fabio • solo_traveller • it
8
2026-07-25 • via Nuitee
E
Elżbieta • couple • pl
10
Rewelacyjny
Pros:

Położenie obiektu i miła obsługa .

Cons:

Dojście schodami na wyższe piętra .

2026-07-25 • via Nuitee
C
Claudia • solo_traveller • it
7
2026-07-24 • via Nuitee
T
Tania • solo_traveller • gb
8
2026-07-23 • via Nuitee
B
Beatriz • couple • es
10
Genial
Pros:

La ubicación es excelente.

Cons:

En relación calidad precio está muy bien.

2026-07-22 • via Nuitee
A
Anja • extended_group • nl
9
Leuk hotel in het centrum van porto
Pros:

De locatie, in het centrum

Cons:

Nvt

2026-07-20 • via Nuitee
V
Victoria • solo_traveller • ru
7
Pros:

Отличное расположение, в паре минут от вокзала. Красивый и безопасный район. Так как попала в ужасную жару, отмечу большой плюс - наличие кондиционера

Cons:

Номер очень "уставший", но главным минусом для меня был фен. Его точно пора заменить, перегревался за 20 секунд использования, высушить волосы так и не вышло

2026-07-20 • via Nuitee
F
Fernando • couple • fr
8
Endroit bien situé
Pros:

Proximité du centre ville

2026-07-19 • via Nuitee
C
Claudia • couple • pt
10
Eu gosto de conforto
Pros:

Tudo

Cons:

Só a falta do pequeno almoço

2026-07-19 • via Nuitee
A
Ana Luísa • solo_traveller • pt
9
Gostei de rever o Porto e a centralidade do hotel ajudou muito.
Pros:

A localização é excecional, nos Aliados, a 3m a pé da estação de comboios de S.Bento e o mesmo da R. Sá da Bandeira, perto dos Clérigos e da Livraria Lello, muito central.

Cons:

Com a bagagem torna-se difícil subir as escadas até chegar à receção.
A canalização do wc era exterior, deviam ser feitas obras para colocar a tubagem dentro das paredes.

2026-07-19 • via Nuitee
A
Andreas • solo_traveller • de
9
Sehr angenehmer Aufenthalt
Pros:

Das Mobiliar ist ein wenig in die Jahre gekommen, hatte jedoch Charme. Die Klimaanlage war sehr leise. Die Anfrage nach einem ruhigen Zimmer wurde erfüllt.

Cons:

Der Kühlschrank war etwas lauter, aber da wir ihn nicht benötigen, haben wir den Stecker gezogen.

2026-07-19 • via Nuitee
L
Lía • couple • es
7
2026-07-19 • via Nuitee
C
Corinne • couple • fr
7
2026-07-18 • via Nuitee
E
Elżbieta • couple • pl
9
Zgodnie z oczekiwaniem
Pros:

Jego położenie

Cons:

Brak windy na wyższe kondygnacje .

2026-07-17 • via Nuitee
A
Ana Maria • solo_traveller • es
8
2026-07-14 • via Nuitee
D
DI LUCA • couple • es
10
Pros:

La ubicación y el personal muy amable. Muy buena atención

2026-07-13 • via Nuitee
R
RAQUEL • solo_traveller • es
9
Un hotel céntrico y muy cómodo y limpio
Pros:

Está muy céntrico, en plena plaza principal y andando al río en 10 minutos todo recto.
Estaba todo muy limpio y cómodo. Las camas cómodas y todo reformado.

Cons:

Lo que menos nos gustó fue la poca intimidad de los baños, tienen una cristalera, pero estaban bien y limpios.

2026-07-13 • via Nuitee
J
Juan • solo_traveller • es
10
2026-07-12 • via Nuitee
B
Bertrand • solo_traveller • fr
9
2026-07-10 • via Nuitee