Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Great location
Comfortable rooms
Cons:
Lack of kettle
Missing breakfast option
Difficult stairs

Categories

Cleanliness
7.8
Multiple mentions of cleanliness being satisfactory and high standard.
Service
8.3
Consistent praise for the staff's friendliness and professionalism.
Location
8.8
High ratings for the location being central and convenient for access to major attractions.
Room Quality
7.8
Rooms are described as clean and comfortable, with some issues noted by few.
Amenities
7.3
Basic amenities present but some complaints about specific items missing.
Value for Money
7.3
Many reviewers indicate the pricing aligns with the quality, though some felt certain amenities were lacking.
Food and Beverage
6.8
Mixed sentiments regarding breakfast options being an extra cost.
Overall Experience
8.3
General satisfaction with the stay, with particular emphasis on location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 16:05

Property Description

City-Center Comfort at Hotel Universal

At Hotel Universal, we offer a prime location in the heart of Porto. Convenient Amenities include air-conditioned rooms with free WIFI, a welcoming common area, and a 24-hour reception.

Explore Porto's Gems

Our property is a stone's throw away from key landmarks such as S.Bento Train Station, Torre dos Clérigos, and D. Luis I bridge. Room for Relaxation awaits you with city view options and essential in-room facilities.

Personalized Service

Our multilingual staff is dedicated to enhancing your stay. From organizing city tours to assisting with transfers, we strive to make your experience memorable. Book now and discover the charm of Porto at Hotel Universal.

Important information:

Please note that the reception is located on the 1st floor and can be reached by stairs (27 steps). A platform is available for disabled visitors, but not for luggage.

Pets are welcome, but restrictions and fees apply, it is mandatory to contact hotel.

Please inform staff upon booking if your expected time of arrival should be later than 23:59.

Please note that for reservations for 5 or more rooms, a nonrefundable prepayment is mandatory, equivalent to the first night and/or 25% of the total rate.

It is mandatory to present a vaccination card or COVID19 test upon check in. Please contact hotel if you have any further questions.If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: OPO

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 3218 reviews
Cleanliness: 7.8
Service: 8.3
Location: 8.8
Room Quality: 7.8
Amenities: 7.3
Value for Money: 7.3
Food and Beverage: 6.8
Overall Experience: 8.3
Águeda • solo_traveller • pt
9
2026-09-19 • via Nuitee
R
Rudolph • solo_traveller • gb
8
Great location
Pros:

Very central and easy to get to everything.

Cons:

It’s quite noisy with people checking in and out at all hours

2026-09-19 • via Nuitee
S
Sergio • couple • it
4
assolutamente non corispondente a quanto indicato in foto
2026-09-18 • via Nuitee
F
Fabio • couple • it
5
2026-09-18 • via Nuitee
R
Rocha • extended_group • br
6
valeu pela localização
Pros:

da cidade

Cons:

tudo foi satisfatório

2026-09-18 • via Nuitee
P
Per • couple • dk
10
Super
Pros:

Super

Cons:

Alt var ok

2026-09-18 • via Nuitee
J
Jose • solo_traveller • es
8
2026-09-17 • via Nuitee
S
Shahar • solo_traveller • il
10
Pros:

מלון צנוע. מספק את מה שצריך

2026-09-17 • via Nuitee
Z
zurbriggen • solo_traveller • ar
8
Pros:

La ubicación excepcional!!!!!

Cons:

Que tenía escalera de un piso para acceder al hotel

2026-09-17 • via Nuitee
L
Laura • solo_traveller • cy
9
Great stay at Universal hotel Porto
Pros:

The location was great.

Cons:

Do not have negative comments.

2026-09-17 • via Nuitee
S
Salih • couple • de
1
2026-09-16 • via Nuitee
A
Ann Marie • couple • ie
8
Pros:

Location was fantastic bang in middle of city

2026-09-15 • via Nuitee
K
Ksenia • solo_traveller • ru
10
2026-09-12 • via Nuitee
K
Kojocikkk • solo_traveller • pl
9
2nights
Pros:

Obsługa ,odległość od wszystkiego co interesujące w porto.czystosc w pokoju i łazience.

Cons:

Schody.:)

2026-09-12 • via Nuitee
L
Laura • couple • us
6
Pros:

Nothing, noisy, old and one pillow was damp. It is old and dirty. The shower worked well.

Cons:

Everything, what a dump.

2026-09-12 • via Nuitee
T
Tania • extended_group • de
7
Muy centrico
Pros:

La ubicacion super y el personal muy atento

Cons:

la inseguridad de las barandas de la escalera de el último piso

2026-09-11 • via Nuitee
E
Ehrentreich • solo_traveller • de
3
Pros:

Die Lage ist super!

Cons:

Der Empfang unfreundlich. Das Zimmer war unpersönlich und ohne Fenster zu öffnen.
Das Frühstück war nicht gut und man musste erstmal warten bis alles gerichtet war.

2026-09-10 • via Nuitee
J
Jana • solo_traveller • ie
10
Pros:

Centre nightlife

Cons:

Steps and price

2026-09-10 • via Nuitee
T
Todd • family_with_children • us
7
2026-09-09 • via Nuitee
P
Pablo • solo_traveller • mx
10
2026-09-09 • via Nuitee