Hotel Universal

Hotels
7.8 (3054 reviews)
Avenida dos Aliados, 38 , Porto , pt

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Great location
Comfortable rooms
Cons:
Lack of kettle
Missing breakfast option
Difficult stairs

Categories

Cleanliness
7.8
Multiple mentions of cleanliness being satisfactory and high standard.
Service
8.3
Consistent praise for the staff's friendliness and professionalism.
Location
8.8
High ratings for the location being central and convenient for access to major attractions.
Room Quality
7.8
Rooms are described as clean and comfortable, with some issues noted by few.
Amenities
7.3
Basic amenities present but some complaints about specific items missing.
Value for Money
7.3
Many reviewers indicate the pricing aligns with the quality, though some felt certain amenities were lacking.
Food and Beverage
6.8
Mixed sentiments regarding breakfast options being an extra cost.
Overall Experience
8.3
General satisfaction with the stay, with particular emphasis on location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 16:05

Property Description

City-Center Comfort at Hotel Universal

At Hotel Universal, we offer a prime location in the heart of Porto. Convenient Amenities include air-conditioned rooms with free WIFI, a welcoming common area, and a 24-hour reception.

Explore Porto's Gems

Our property is a stone's throw away from key landmarks such as S.Bento Train Station, Torre dos Clérigos, and D. Luis I bridge. Room for Relaxation awaits you with city view options and essential in-room facilities.

Personalized Service

Our multilingual staff is dedicated to enhancing your stay. From organizing city tours to assisting with transfers, we strive to make your experience memorable. Book now and discover the charm of Porto at Hotel Universal.

Important information:

Please note that the reception is located on the 1st floor and can be reached by stairs (27 steps). A platform is available for disabled visitors, but not for luggage.

Pets are welcome, but restrictions and fees apply, it is mandatory to contact hotel.

Please inform staff upon booking if your expected time of arrival should be later than 23:59.

Please note that for reservations for 5 or more rooms, a nonrefundable prepayment is mandatory, equivalent to the first night and/or 25% of the total rate.

It is mandatory to present a vaccination card or COVID19 test upon check in. Please contact hotel if you have any further questions.If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: OPO

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    No special conditions apply for groups.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 3054 reviews
Cleanliness: 7.8
Service: 8.3
Location: 8.8
Room Quality: 7.8
Amenities: 7.3
Value for Money: 7.3
Food and Beverage: 6.8
Overall Experience: 8.3
M
Michele • solo_traveller • us
7
2026-05-23 • via Nuitee
J
Jose • couple • es
7
2026-05-23 • via Nuitee
J
Julian • solo_traveller • mt
8
Pros:

Staff were excellent

Cons:

The initial 25 stairs up to reach reception on the first floor and elevator.

2026-05-23 • via Nuitee
A
Andrea • couple • it
7
2026-05-23 • via Nuitee
C
Clebia Maria • couple • br
8
Boa
Pros:

Atendimento dos funcionários, localização

Cons:

Banheiro todo de vidro !

2026-05-22 • via Nuitee
A
Amran Hossain • solo_traveller • ch
6
2026-05-21 • via Nuitee
J
Joanne • couple • gb
10
Great value for money and fantastic location
Pros:

Great place and location. Comfortable and good value for money

Cons:

Nothing

2026-05-20 • via Nuitee
P
Paz • solo_traveller • es
6
2026-05-20 • via Nuitee
R
Rosa Delia • couple • es
5
Bien
Pros:

No hubo desayuno centtrico

Cons:

Alguna reforma necesita

2026-05-20 • via Nuitee
J
Jiolanta • solo_traveller • gr
8
Pros:

Die Lage

Cons:

Bett für 2 Personen zu eng

2026-05-20 • via Nuitee
D
Daniel Oliveira • solo_traveller • nl
10
Pros:

Tudo

Cons:

Nada a apontar

2026-05-18 • via Nuitee
B
barney • extended_group • gb
9
A comfortable hotel in a good position
2026-05-18 • via Nuitee
P
PAOLA • extended_group • es
8
Buena
Pros:

El personal fue muy amable. La ubicación inmejorable

2026-05-18 • via Nuitee
A
abel • solo_traveller • es
10
2026-05-18 • via Nuitee
G
Gabriel • couple • es
4
Pros:

La ubicación, excelente

Cons:

Se escucha ruido entre habitaciones y los servicios son antiguos

2026-05-17 • via Nuitee
C
christian • couple • fr
9
2026-05-16 • via Nuitee
S
Son • solo_traveller • kr
8
2026-05-15 • via Nuitee
S
Son • solo_traveller • kr
9
Pros:

위치가 정말 좋았다. 동 루이스 다리, 포르투 대성당, 렐루서점 등 주요 관광지가 가까이에 있어서 동선이 좋았다.

Cons:

잘 때 뭔가 가렵게 하는 벌레가 있어서 팔에 몇군데 물렸다. 하지만 자다 깨서 살펴봐도 그 정체를 알 수는 없었다.

2026-05-15 • via Nuitee
L
LAURA • solo_traveller • us
7
Pretty basic, in good location.
Pros:

Great location before starting The Camino. Close to the cathedral, restaurants, the train station.

Cons:

Tiny room on the third floor. Small bathroom. A tall person might have trouble using the toilet! One window opened to a small courtyard with loud mechanical noises.
Bed had two flat pillows.

2026-05-14 • via Nuitee
A
AKTEF • solo_traveller • ma
6
2026-05-14 • via Nuitee