The Swan Hotel, Stafford, Staffordshire - The Coaching Inn Group

Hotels
9 (2073 reviews)
46-46A Greengate Street , Stafford , gb

Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Delicious food
Cons:
Slow service at times
Pressure on staff during busy periods

Categories

Cleanliness
8.25
Bar area is cozy; some service delays indicated issues with cleanliness.
Service
9.25
Staff were friendly and attentive; overall positive sentiments regarding service.
Location
9.25
Great location with a vibrant atmosphere; conveniently located in town center.
Room Quality
8.75
Rooms met expectations for a classic British hotel; mentioned as comfortable.
Amenities
9.25
Amenities include coffee shop, restaurant, bar, and great private dining.
Value for Money
8.75
Prices deemed fair for quality, as per feedback.
Food and Beverage
9.25
Breakfast was amazing; food quality during events was highly praised.
Overall Experience
9.25
Overall positive experiences across multiple visits; high likelihood of return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 03:35

Property Description

Award-Winning Brasserie and Stylish Rooms:
Experience luxury at The Swan Hotel in Stafford, Staffordshire, boasting an award-winning brasserie and stylish rooms with free Wi-Fi. The elegant rooms feature plasma-screen TVs, modern bathrooms, and cosy seating areas, providing the perfect blend of comfort and sophistication.

Fine Dining and Cocktail Lounge:
Indulge in a culinary journey at The Brasserie restaurant with its original exposed beams, offering fine wines and modern British cuisine made from quality local produce. After dinner, unwind at Bar Swan, featuring a charming courtyard terrace and a chic cocktail lounge, perfect for a relaxing evening.

Convenient Location and Easy Access:
Conveniently located in the heart of Stafford, our hotel is just a short drive from the M6 motorway, granting you easy access to explore Staffordshire's attractions. With Stafford Castle only 1.5 miles away and vibrant Birmingham a quick 30-minute drive, The Swan Hotel is the ideal choice for your next getaway. Book now for an unforgettable experience.

Important information:

Please note the hotel is a popular event venue at weekends and live music may be playing until late.

When booking 8 rooms or more, different policies and additional supplements will apply.

Please note that children can stay in rooms with adult supervision. Contact property with your requirements. Additional fees apply.

Pets are allowed in the classic rooms on request. Additional fees apply, please contact property in advance to ensure a pet-friendly room is allocated.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHX

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 8 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for £10 per person per stay when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Adults stay for £10 per person per stay when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 2073 reviews
Cleanliness: 8.25
Service: 9.25
Location: 9.25
Room Quality: 8.75
Amenities: 9.25
Value for Money: 8.75
Food and Beverage: 9.25
Overall Experience: 9.25
R
Richard solo_traveller gb
9
Pros:

Location was perfect, staff extremely helpful, beautiful historic building

Cons:

Limited menu, could more choice.

2026-07-04 via Nuitee
R
Regina solo_traveller sg
8
Very good hotel for that area
Pros:

Clean and location

Cons:

No gym

2026-07-03 via Nuitee
M
Matt couple gb
10
exceeded expectations for price
Pros:

plenty of space in the rooms

2026-07-02 via Nuitee
T
Telski solo_traveller gb
10
Pros:

Perfect stay

Cons:

Nothing all was perfect

2026-07-02 via Nuitee
E
Emma solo_traveller gb
9
Lovely
Pros:

Location was great and room was lovely

Cons:

Very hot day and windows were a struggle to open even a crack.

2026-07-01 via Nuitee
S
Sheri couple au
10
2026-07-01 via Nuitee
E
Emily couple gb
10
2026-06-29 via Nuitee
N
noel solo_traveller gb
10
Great Hotel
Pros:

Great Hotel,
Loved the bar area. Food was excellent.
The room was very clean

2026-06-29 via Nuitee
E
Elizabeth couple gb
10
2026-06-28 via Nuitee
T
Tiina solo_traveller fi
8
2026-06-26 via Nuitee
B
Beat extended_group ch
9
2026-06-25 via Nuitee
N
Nicola solo_traveller gb
9
Pros:

Location helping staff car parking which was a plus point

Cons:

Nothing

2026-06-25 via Nuitee
R
ROSEMARY couple gb
8
Pros:

A great hotel in a fabulous posistion
Staff were extremely obliging
Breakfast was excellent served to the table

Cons:

Trying to find the car park got lost

2026-06-23 via Nuitee
P
Petries solo_traveller nl
9
Mooi en heel prettig hotel
Pros:

Heel vriendelijk personeel, fijne kamer

Cons:

De douche hangt in een bad en dat vond ik wat onveilig bij het uitstappen.

2026-06-23 via Nuitee
D
Daryl couple gb
9
A really enjoyable stay in a top notch hotel with lovely staff.
Pros:

Lovely staff, very efficent and helpful.Room was excellent as it was large , spacious ,nicely furnished and really clean.Had an evening meal in the hotel thar was very tasty and excellent value. The breakfast was top quality and really well prepared and served.Had a really enjoyable stay and would not hesitate to return to this high quality hotel.

Cons:

I cannot fault anything about our stay. It was really pleasant.

2026-06-23 via Nuitee
M
Michael couple gb
7
EXpensive for what we received
Pros:

Breakfast was ok but nothing special for the price

Cons:

We previously when booking advised of a pet and a disability which was confirmed by the hotel with the confirmation email but was ignored when we checked in as the room had been allocated ignoring this.

2026-06-22 via Nuitee
J
John solo_traveller gb
9
Staying at the Swan
Pros:

Location in the centre of Town. Lovely room and staff

Cons:

Problem with room toilet not flushing properly this was sorted ASAP and we were offered a free breakfast which was delicious 😋

2026-06-22 via Nuitee
S
Sarah couple gb
1
Deluxe? Try Disgusting!
Pros:

We didn’t like anything. The room was £175 and supposedly deluxe. It was filthy, with dirt around the toilet lid, a a filthy broken fan, stained carpet, spiders and cobwebs. The noise in the street was terrible. We looked outside and saw a woman squatting and urinating in the street directly below the window. The room was ferociously hot and the windows don’t open properly.

Cons:

Worst of all was the bed. It sloped to one side. We complained and were offered a refund but at nearly midnight after a long journey we decided to try and make do. We stuffed cushions under the mattress to try and level it. That was before we saw the dirt and heard the noise. We ended up leaving at 1am and going to a different hotel. In 30 years of travel, I’ve never left a hotel in the middle of the night- that’s how bad this place is.

2026-06-22 via Nuitee
K
Kella solo_traveller gb
10
2026-06-22 via Nuitee
R
Roger couple gb
10
Absolute gem. Luxury hotel but not with a luxury pricetag!
Pros:

Beautiful hotel in prime location, our room was amazing and really had the wow factor.
Our bed was huge and super comfy.
Check in was quick and easy and the staff are exceptional. Parking was onsite, unusual for a town centre location. Very reasonably priced for the quality of establishment and the breakfast was delicious. Would recommend to all!

Cons:

Nothing to dislike!
If I had to comment on anything it’s that there was only one double socket in our very large room (none at all by the bed) and no air con. Other than that, just perfect 😊

2026-06-21 via Nuitee