Hotel Residence am Hauptbahnhof

Hotels
5.9 (3647 reviews)
Steindamm 26 , Hamburg , de
+49 40 2800360

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Room service
Heating
Family rooms
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Centrally located
Friendly staff
Good value for money
Cons:
Unclean rooms
Safety concerns in the area
Outdated facilities

Categories

Cleanliness
4.4
There are multiple mentions of dirty rooms and unclean bedding.
Service
6.9
Mixed reviews on service with some friendly staff, though others mentioned unkind receptionists.
Location
6.4
Central location, but concerns about safety in the surrounding area.
Room Quality
4.4
Reports of worn-out rooms with issues such as broken facilities and uncomfortable conditions.
Amenities
5.4
Limited amenities with some basic features like heating and breakfast.
Value for Money
7.9
Overall perceived as good value given the price point despite issues.
Food and Beverage
6.4
Breakfast was found to be minimalistic but adequate.
Overall Experience
5.4
Experience was marred by several factors, yet some guests found it satisfactory for a short stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:10

Property Description

Convenient Location near Hamburg Main Station
Hotel Residence am Hauptbahnhof is the ideal choice for travelers seeking easy access to public transportation, just a short walk from Hamburg Main Station.

Comfortable Rooms with Free Wi-Fi
Enjoy a relaxing stay in rooms featuring classic decor, cable TV, and free Wi-Fi. Some rooms even come with a convenient desk for your work needs.

Complimentary Breakfast and 24/7 Reception
Start your day right with a delicious breakfast buffet in the charming breakfast room. With reception open round-the-clock and a free internet terminal, we ensure your needs are always met.

Book your stay at Hotel Residence am Hauptbahnhof for a seamless and enjoyable experience in Hamburg.

Important information:

The hotel elevator is only available starting at the second floor.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HAM

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible at a location nearby (reservation is not possible) and costs EUR 20 per day.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for € 10 per person per night when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

5.9
Based on 3647 reviews
Cleanliness: 4.4
Service: 6.9
Location: 6.4
Room Quality: 4.4
Amenities: 5.4
Value for Money: 7.9
Food and Beverage: 6.4
Overall Experience: 5.4
P
Paul Jörg • couple • de
1
Katastrophe
Pros:

Ich habe das Hotel bereits negativ bewertet

2026-07-25 • via Nuitee
A
Albert • couple • de
3
Ziemlich üble Gegend. Drogensüchtige lagen auf der Straße.
Pros:

Die Nähe zum Bahnhof

Cons:

Unfreundliches Personal, Weg zu den Zimmern umständlich, Aufzug ging erst ab ersten Stock nachdem man eine sehr steile Treppe gehen musste. Wasser zum Duschen ließ sich nicht einstellen. Fernseher war schlechter Empfang. Zimmer waren keine drei Sterne Niveau. Ziemlich hellhörige Zimmer.

2026-07-25 • via Nuitee
J
Jannicke • solo_traveller • no
2
Greit nok hotel, i et dårlig område!
Cons:

Vi kom midt i en diger politiaksjon i nabobygget, så det preget hele overnattingen. Hotellet var greit nok for en natt, men beliggenheten er langt fra ideelt. Det ligger i en dårligere del av byen fant vi ut i ettertid, og slett ikke ideelt for barnefamilier. Så både ruspregede folk, antagelig prostituerte og som sagt, politiaksjon med minst 8 politibiler.

2026-07-25 • via Nuitee
S
Silke • solo_traveller • de
6
2026-07-25 • via Nuitee
E
Ellen • solo_traveller • de
8
Komme gerne wieder
Pros:

Geräumiges und sauberes Zimmer mit Bad und Schreibtisch. Lage war nach hinten, daher war es ruhig. Ansonsten ist die Umgebung in Bahnhofsnähe im arabischen Viertel mit sehr guten Restaurants in unmittelbarer Nähe (z.B. Urfa gegenüber). Kostenpflichtiger Parkplatz des Hotels ist in der Nähe (4 Minuten zu Fuß), kostenlose Parkplätze über Nacht sind direkt vor dem Hotel. Wichtig zu wissen ist, dass in den ersten Stock eine steile Treppe führt. Dann beginnt der Aufzug für die anderen Etagen.

2026-07-25 • via Nuitee
M
Marcia • solo_traveller • pt
9
2026-07-24 • via Nuitee
M
Marcia • solo_traveller • pt
8
2026-07-24 • via Nuitee
A
ahnavanessa • solo_traveller • de
6
2026-07-24 • via Nuitee
K
Kaiwan • solo_traveller • de
3
Pros:

Nothing!

Cons:

Dirty! Loud!

2026-07-23 • via Nuitee
A
Ahrendt • solo_traveller • de
5
2026-07-23 • via Nuitee
M
Marcel Sterling • solo_traveller • de
8
2026-07-23 • via Nuitee
H
Hanna • family_with_children • se
4
Pros:

Nära tågstationen

Cons:

Ingen luftkonditionering och stökigt utanför

2026-07-23 • via Nuitee
N
Natascha • family_with_children • dk
3
Cons:

Jeg havde booket en barneseng.
Der sagde de at de ikke havde modtaget og de havde ingen .
Så måtte betale for et større værelse. Der lugtede af røg og andet på hele hotellet.
Kvarteret som hotellet ligger i er bestemt ikke for børn, der var mange sørgelige sjæle og utrygt .
Morgenmaden , hmm der var vel et minimum af hvad man kan kalde en buffe.

2026-07-22 • via Nuitee
K
Kasper • solo_traveller • dk
3
Meget tarveligt område
Pros:

Det var billigt

Cons:

Larm fra gaden og meget tarveligt område med mange misbrugere.

2026-07-22 • via Nuitee
K
Kim • couple • dk
2
Billederne passer ikke overens med virkeligheden.
Pros:

Der er ikke så meget godt at sige. Det var et sted og sove

Cons:

Uhøfligt personale. Der var beskidt på værelset. Der kom ikke vand ud af vandhanen

2026-07-22 • via Nuitee
R
Rhea • family_with_children • us
5
Pros:

breakfast, we asked for a coffee maker and finally received it.

Cons:

location

2026-07-20 • via Nuitee
T
Tina • solo_traveller • de
7
Gut und preiswert
Pros:

Gleich am Hbf gelegen
Ruhiges Zimmer

Cons:

Die Treppe in die 1.Etage. Ab da ging es mit dem Fahrstuhl weiter.
Die Toilettenspülung war nicht i. O.

2026-07-20 • via Nuitee
S
Solveig • solo_traveller • de
6
Pros:

Zimmer waren okay. Personal war nett. Frühstück war okay und ausreichend.

Cons:

Die Zimmer zur Straße sind schon sehr laut, an Schlaf war nicht zu denken.
Toiletten im öffentlichen Bereich nicht gerade angenehm.
Die Zimmer sind okay, aber viel Spinnweben.

2026-07-19 • via Nuitee
I
Ivane • solo_traveller • ge
10
2026-07-19 • via Nuitee
M
Mahamat • couple • gb
10
2026-07-19 • via Nuitee