Hotel Residence am Hauptbahnhof

Hotels
5.9 (3746 reviews)
Steindamm 26 , Hamburg , DE
+49 40 2800360

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Room service
Heating
Family rooms
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Centrally located
Friendly staff
Good value for money
Cons:
Unclean rooms
Safety concerns in the area
Outdated facilities

Categories

Cleanliness
4.4
There are multiple mentions of dirty rooms and unclean bedding.
Service
6.9
Mixed reviews on service with some friendly staff, though others mentioned unkind receptionists.
Location
6.4
Central location, but concerns about safety in the surrounding area.
Room Quality
4.4
Reports of worn-out rooms with issues such as broken facilities and uncomfortable conditions.
Amenities
5.4
Limited amenities with some basic features like heating and breakfast.
Value for Money
7.9
Overall perceived as good value given the price point despite issues.
Food and Beverage
6.4
Breakfast was found to be minimalistic but adequate.
Overall Experience
5.4
Experience was marred by several factors, yet some guests found it satisfactory for a short stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:10

Property Description

Convenient Location near Hamburg Main Station
Hotel Residence am Hauptbahnhof is the ideal choice for travelers seeking easy access to public transportation, just a short walk from Hamburg Main Station.

Comfortable Rooms with Free Wi-Fi
Enjoy a relaxing stay in rooms featuring classic decor, cable TV, and free Wi-Fi. Some rooms even come with a convenient desk for your work needs.

Complimentary Breakfast and 24/7 Reception
Start your day right with a delicious breakfast buffet in the charming breakfast room. With reception open round-the-clock and a free internet terminal, we ensure your needs are always met.

Book your stay at Hotel Residence am Hauptbahnhof for a seamless and enjoyable experience in Hamburg.

Important information:

The hotel elevator is only available starting at the second floor.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HAM

Location

Guest Reviews

5.9
Based on 3746 reviews
Cleanliness: 4.4
Service: 6.9
Location: 6.4
Room Quality: 4.4
Amenities: 5.4
Value for Money: 7.9
Food and Beverage: 6.4
Overall Experience: 5.4
R
Rodrigo • solo_traveller • cl
4
Bien ubicado, pero lugar decepcionante
Pros:

Buena ubicación

Cons:

Habitación estrecha y dificil de acceder, habilitación escueta para el alto precio,

2026-09-19 • via Nuitee
E
Erna • couple • ch
5
Angnehmes Personal
Pros:

Zentral, nahe des Bahnhofs

2026-09-17 • via Nuitee
D
Dirk • solo_traveller • de
5
Pros:

War in Hamburg gestrandet und brauchte kurzfristig ein Hotelzimmer, die Lage war sehr gut, da ich mit einem der ersten Züge weiter musste. Die Lage ist sehr gut und man kann zufuß den Hafen gut erreichen.

2026-09-16 • via Nuitee
L
LARRIERE • couple • fr
7
Pros:

Calme, propre, grande chambre, personnel.

Cons:

L’accès à la chambre ( escaliers, couloirs), le quartier et la rue pleins de drogués et sdf.

2026-09-15 • via Nuitee
J
Jack • couple • nl
6
2026-09-15 • via Nuitee
H
Heidrun • extended_group • de
8
2026-09-15 • via Nuitee
I
Irene • couple • de
8
Pros:

Frühstück, Ruhe trotz der Lage am Bahnhof

2026-09-13 • via Nuitee
I
Irene • couple • de
8
Pros:

Frühstück, Ruhe trotz der Lage am Bahnhof

2026-09-13 • via Nuitee
C
Christiane • solo_traveller • de
3
Cons:

Steile Treppe zum ersten Stock, Zimmer unsauber, lieblose fruhstucksabfertigung

2026-09-12 • via Nuitee
S
S • couple • nl
3
Hotel was te doen en mannen bij de receptie heel aardig
Pros:

Ontbijt niet zo goed..beleg en gekookte eieren op en werd niet bijgevuld.

Cons:

Ontbijt zie vraag hier voor

2026-09-11 • via Nuitee
C
Claudia • solo_traveller • de
7
Pros:

Freunliches Personal und sehr sauber

Cons:

Steile Treppe in den ersten Stock

2026-09-11 • via Nuitee
K
Kerstin • solo_traveller • de
7
2026-09-11 • via Nuitee
B
Benjamin • solo_traveller • de
5
2026-09-10 • via Nuitee
L
Lennart • solo_traveller • se
7
2026-09-08 • via Nuitee
L
Ludwig • solo_traveller • de
2
Pros:

Nix

Cons:

Schreckliche Lage, sehr unfreundliches Personal, viele Einrichtungen defekt, zB.: Schranktür, fehlender Ablaufstopfen in der Badewanne. .. Frühstück war sehr spartanisch.

2026-09-08 • via Nuitee
H
Hanne • solo_traveller • dk
6
2026-09-08 • via Nuitee
D
Derkowski • solo_traveller • de
6
Brauchbares Hotel zum günstigen Preis in unmittelbarer Bahnhofsnähe.
Pros:

Freundliches Personal, Größe des Einzelzimmers. Ausreichendes Frühstück.

Cons:

Gebucht wurde letztendlich wegen des Preises. Da gehören gewisse Abstriche einfach dazu. Die Situation rund um den Bahnhof ist hinlänglich bekannt.

2026-09-07 • via Nuitee
G
Gabriele • extended_group • de
5
gutes preis Leistungsverhältnis in einem sehr lebendigen Viertel
Pros:

mitten in St. Georg - das muss man wissen und mögen

2026-09-07 • via Nuitee
R
Rainer • couple • de
5
Cons:

Lage; Drogendealer in unmittelbarer Nähe

2026-09-07 • via Nuitee
E
Eva • solo_traveller • de
5
Cons:

Die Lage im Stadtteil

2026-09-06 • via Nuitee