Ostal Pau Universite - Sure Hotel Collection by Best Western

Hotels
•
Sure Hotel Collection by Best Western
8.5 (1275 reviews)
38 rue Ronsard , Pau , FR
+33 5 59 02 04 30

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable bedding
Good location
Value for money
Cons:
Cleanliness issues
Heating problems with food
Accessibility concerns

Categories

Cleanliness
7.89
Some positive mentions of cleanliness, but issues with mold in bathrooms and carpet odor.
Service
9.36
Staff received multiple compliments for being friendly and helpful.
Location
8.4
Location is a bit far from the center but accessible and well-connected.
Room Quality
8.35
Rooms are comfortable, but some comments about small windows and dark rooms.
Amenities
8.88
Good facilities noted, though some issues with carpet smell.
Value for Money
8.84
Good value for the price given the quality of service and amenities.
Food and Beverage
7.39
Breakfast quality criticized; issues with food temperature and variety.
Overall Experience
8.86
Overall satisfaction reported, despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-21 01:27

Property Description

Luxurious Accommodation
Experience comfort and style at Ostal Pau Universite - Sure Hotel Collection by Best Western. Each room is equipped with modern amenities like air conditioning, flat-screen TV, and a private bathroom, ensuring a relaxing stay for all guests.

Convenient Facilities
Enjoy the convenience of express check-in/check-out, free WiFi, and a garden to unwind in. Start your day right with a delicious continental or buffet breakfast offered daily. The hotel also features a restaurant serving delectable dishes for a memorable dining experience.

Ideal Location
Located near major attractions like Palais Beaumont and Palais des Sports de Pau, our hotel is the perfect choice for leisure and business travelers alike. Book your stay now at Ostal Pau Universite - Sure Hotel Collection by Best Western for an unforgettable experience.

Important information:

Hours of Operation:

Monday, Tuesday, Wednesday, Thursday: 7:00 a.m.–1:00 p.m. / 3:00 p.m.–10:00 p.m.

Friday and Saturday: 7:00 a.m.–1:00 p.m. / 3:00 p.m.–11:00 p.m.

Sundays and holidays: 7:00 AM–1:00 PM / 4:00 PM–10:00 PM

If you plan to arrive outside of the front desk’s opening hours, please contact the hotel in advance. The contact information is listed on your reservation confirmation.

Please let the hotel know in advance what time you plan to arrive. You can provide this information in the “Special Requests” section when making your reservation or contact the hotel directly. The hotel’s contact information is listed on your reservation confirmation.

Guests under the age of 18 must be accompanied by a parent or legal guardian to check in.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PUF

Location

Guest Reviews

8.5
Based on 1275 reviews
Cleanliness: 7.89
Service: 9.36
Location: 8.4
Room Quality: 8.35
Amenities: 8.88
Value for Money: 8.84
Food and Beverage: 7.39
Overall Experience: 8.86
J
joaquim • solo_traveller • fr
8
Pros:

L'accueil la propreté

2026-09-19 • via Nuitee
J
Jean • solo_traveller • fr
10
2026-09-19 • via Nuitee
P
Peter • solo_traveller • de
8
2026-09-17 • via Nuitee
C
Christiane • solo_traveller • fr
8
Très bon séjour à Pau
Pros:

Très bon séjour . Chambre agréable et fonctionnelle .

Cons:

rien

2026-09-17 • via Nuitee
N
Nadia • family_with_children • fr
10
Pros:

Bonnes prestations.
Personnel très aimable

2026-09-16 • via Nuitee
E
Ester • solo_traveller • es
5
Uns lladres molt amables
Pros:

El personal , molt amable. L'esmorzar està bé.

Cons:

Imposen uns preus super abusius per carregar votxes elèctrics. 49 € sigui quina sigui la quantotst de kwh a carregar. Et penses que és un pre-pagament i que dedprés te'ls retornaran i t'aplicaran un càrrec en proporció als kwh carregats. PERÒ NO ÉS AIXÍ.
HO CONSIDERO UNA ESTAFA EN TOTA REGLA.

2026-09-15 • via Nuitee
B
Brian • couple • gb
9
2026-09-15 • via Nuitee
M
Mylena • family_with_children • fr
7
Bien pour une nuit
Pros:

Simple et confortable

Cons:

Pas de bouchons dans la baignoire pour prendre un bain

2026-09-14 • via Nuitee
T
Tilo • solo_traveller • de
9
2026-09-13 • via Nuitee
I
Ingrid • couple • fr
8
2026-09-13 • via Nuitee
V
virginie • solo_traveller • fr
8
2026-09-13 • via Nuitee
E
Elsa • family_with_children • it
9
2026-09-09 • via Nuitee
A
AlvaroC • solo_traveller • es
8
2026-09-09 • via Nuitee
P
Pauline • solo_traveller • nl
10
2026-09-08 • via Nuitee
A
AlvaroC • solo_traveller • es
10
2026-09-08 • via Nuitee
P
Pascale • couple • gb
8
2026-09-07 • via Nuitee
I
Isabelle • couple • fr
8
Pros:

Lit confortable

Cons:

Salle de bain trop petite

2026-09-07 • via Nuitee
A
Amelia • solo_traveller • es
10
2026-09-03 • via Nuitee
G
Gilles • family_with_children • fr
10
Pros:

Etape parfaite pour couper un long trajet routier. Proximité de l'autoroute, accueil très gentil et le restaurant turc à 10 mètres de l hôtel était un très bon conseil.

2026-09-03 • via Nuitee
A
AA • solo_traveller • fr
10
Top personnel
Pros:

Le personnel est tellement top que c’est pourquoi je reviens. On s’y sent vraiment bien et en toute sécurité.

2026-09-02 • via Nuitee