Santa Clara Urban Hotel & Spa

Hotels
9 (832 reviews)
Sant Alonso, 16 , Palma de Mallorca , es
+34 971 72 92 31

listing image 1
Show all photos
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Terrace
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Spacious rooms
Cons:
Cleanliness issues
Complicated parking
No soundproofing

Categories

Cleanliness
8.21
There were concerns about the cleanliness of the floors and bathrooms.
Service
9.68
Staff were noted to be friendly and helpful.
Location
9.72
The location is exceptional, close to necessary activities in the city center.
Room Quality
8.67
Rooms were described as spacious, but some had issues regarding the layout for elderly guests.
Amenities
9.2
Facilities like rooftop bar and bicycle rentals were mentioned positively.
Value for Money
7.66
Some guests felt the pricing was too high for the provided service and cleanliness.
Food and Beverage
9.21
Breakfast received positive remarks, although some felt the value was lacking.
Overall Experience
9.68
Many guests expressed a desire to return due to positive experiences overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 00:33

Property Description

Luxurious Accommodation
The Santa Clara Urban Hotel & Spa offers modern rooms with a unique blend of stone walls and designer furniture. Guests can enjoy amenities such as bathrobes, plasma-screen TVs, and some rooms even feature iPod docks.

Relaxation and Wellness
Unwind and rejuvenate at the rooftop terrace with stunning views of Palma, complete with sunbathing loungers. Indulge in the spa and wellness center's hot tub, Turkish bath, massages, and various treatments for the ultimate relaxation experience.

Dining and Entertainment
Savor the convenience of the hotel's café-bar, breakfast buffet, and evening snack menu. Whether it's starting the day with a hearty breakfast or winding down with a late-night snack, Santa Clara ensures a delightful culinary experience.

Experience luxury, relaxation, and culinary delights at Santa Clara Urban Hotel & Spa. Book your stay now for an unforgettable getaway.

Important information:

Please contact the property for parking and driving instructions.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PMI

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible at a location nearby (reservation is needed) and costs EUR 30 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an available cot.
    Children from 5 years old to 12 years old stay for € 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 832 reviews
Cleanliness: 8.21
Service: 9.68
Location: 9.72
Room Quality: 8.67
Amenities: 9.2
Value for Money: 7.66
Food and Beverage: 9.21
Overall Experience: 9.68
A
annick • solo_traveller • fr
10
Pros:

Hotel luxueux tres calme. Chambres spacieuses.
Petit dejeuner copieux et varie.
Climatisation appreciee.

Cons:

Rien

2026-07-24 • via Nuitee
J
Joshua • solo_traveller • es
5
Calidad- precio no lo recomiendo. Simplemente eso, muy caro por una noche. Por lo demas esta bien
Pros:

La habitacion

Cons:

El parking para para el coche algo lejos del hotel.
No hay restaurante para cenar.
La estancia muy cara para lo que ofrece

2026-07-23 • via Nuitee
M
Martin • solo_traveller • ee
7
Pros:

Staff, room and location was great.

Cons:

I staid on the ground floor, and the noise isolation was near zero. Everything happening at the lobby or corridor was heard loud to my room. Woke up to some loud bangs in the middle of the night etc.
Those who value quietness, this (or ar least the room i stayed in) is not the place.
Otherwise room, staff and everything else was good.

2026-07-23 • via Nuitee
A
Alex • family_with_children • gb
9
Pros:

Great location and amazing sraff

2026-07-22 • via Nuitee
A
Andrew • solo_traveller • ie
10
Pros:

Beautiful hotel that is full of character. The staff are very friendly and helpful.

2026-07-18 • via Nuitee
L
Liat • family_with_children • il
10
2026-07-18 • via Nuitee
T
Tatiana Lara Campos • family_with_children • br
9
Ótima estadia
Pros:

Adorei tudo

Cons:

O banheiro tem uma janela que dá para o quarto.
Qdo acende a luz do banheiro, clareia o quarto

2026-07-15 • via Nuitee
M
Margherita • family_with_children • it
9
2026-07-15 • via Nuitee
A
Adrian • family_with_children • pl
9
Jak najbardziej polecamy to miejsce
Pros:

Lokalizacja idealna

Cons:

Nie było takiej rzeczy

2026-07-15 • via Nuitee
E
Eduard • solo_traveller • nl
10
2026-07-15 • via Nuitee
K
Kieron • extended_group • au
10
A great hotel.
Pros:

Great location. Amazing breakfast.

Cons:

Nothing. Everything was perfect.

2026-07-10 • via Nuitee
S
Sylvana • couple • de
9
kurzer schöner Städe trip
Pros:

Sehr zentral zu den Sehenswürdigkeiten gelegen, trotzdem ruhig gelegenes Hotel, uns persönlich fehlte am ende der Balkon,
auf der Terrasse hatten wir einen sehr schönen Blick auf die Kathedrale. Sonst war alles gut.

2026-07-10 • via Nuitee
B
Bradley • couple • gb
8
Perfect little hotel
Pros:

We stayed here for a short break and the hotel is in a perfect location in Palma if you want to be nearby to all of the history.

Staff were all great, very friendly.

Room had AC which was nice.

We would definitely stay here again.

2026-07-09 • via Nuitee
D
Diana • solo_traveller • ro
8
2026-07-09 • via Nuitee
H
Hanna • extended_group • se
10
2026-07-06 • via Nuitee
O
Oana Alexandra • solo_traveller • ro
10
2026-07-06 • via Nuitee
F
Flavio • family_with_children • br
10
2026-07-05 • via Nuitee
V
Valeriya • solo_traveller • kg
9
2026-07-04 • via Nuitee
C
Catherine • solo_traveller • gb
9
Superb stay. Great location. Nice, quiet hotel.
Pros:

Lovely, friendly staff

2026-07-04 • via Nuitee
Y
Yiran • couple • sg
5
Disappointing
Pros:

Central location, very strong air conditioning .

Cons:

Context: My room was on the half level (just a few steps above the concierge), and on the same level as the hotel cafe, so the experience could be different for those staying on other floors.

It was very difficult to rest well because in the room we could constantly hear sounds of dishes being cleared or clanged (not intentionally of course) from the cafe. The building also has very poor sound proofing, and we constantly heard the sound of the plumbing (perhaps when those in the floor above?) flush the toilet. Sometimes when there is a group of people checking in or just having a conversation in the lobby we could also hear is quite loudly.

Second, the bed was extremely uncomfortable. I think it was because of the quality of the sheets, and just an uncomfortable bed. Together with all the sounds over 2 nights both my husband and I slept very poorly.

Third, the attitude of one of the hotel staff left much to be desired. When I informed him that we were having trouble resting and to change room, he was dismissive and told me that the sounds are inevitable and by law people can do whatever they want and make noise until 11pm so there is nothing he can do, which I thought missed the point. He said there were no rooms available which I understand but i think the whole experience could have been better if he adopted a more customer friendly attitude.

2026-07-03 • via Nuitee