Santa Clara Urban Hotel & Spa

Hotels
9 (873 reviews)
Sant Alonso, 16 , Palma de Mallorca , ES
+34 971 72 92 31

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Terrace
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Spacious rooms
Cons:
Cleanliness issues
Complicated parking
No soundproofing

Categories

Cleanliness
8.21
There were concerns about the cleanliness of the floors and bathrooms.
Service
9.68
Staff were noted to be friendly and helpful.
Location
9.72
The location is exceptional, close to necessary activities in the city center.
Room Quality
8.67
Rooms were described as spacious, but some had issues regarding the layout for elderly guests.
Amenities
9.2
Facilities like rooftop bar and bicycle rentals were mentioned positively.
Value for Money
7.66
Some guests felt the pricing was too high for the provided service and cleanliness.
Food and Beverage
9.21
Breakfast received positive remarks, although some felt the value was lacking.
Overall Experience
9.68
Many guests expressed a desire to return due to positive experiences overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 00:33

Property Description

Luxurious Accommodation
The Santa Clara Urban Hotel & Spa offers modern rooms with a unique blend of stone walls and designer furniture. Guests can enjoy amenities such as bathrobes, plasma-screen TVs, and some rooms even feature iPod docks.

Relaxation and Wellness
Unwind and rejuvenate at the rooftop terrace with stunning views of Palma, complete with sunbathing loungers. Indulge in the spa and wellness center's hot tub, Turkish bath, massages, and various treatments for the ultimate relaxation experience.

Dining and Entertainment
Savor the convenience of the hotel's café-bar, breakfast buffet, and evening snack menu. Whether it's starting the day with a hearty breakfast or winding down with a late-night snack, Santa Clara ensures a delightful culinary experience.

Experience luxury, relaxation, and culinary delights at Santa Clara Urban Hotel & Spa. Book your stay now for an unforgettable getaway.

Important information:

Please contact the property for parking and driving instructions.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PMI

Location

Guest Reviews

9
Based on 873 reviews
Cleanliness: 8.21
Service: 9.68
Location: 9.72
Room Quality: 8.67
Amenities: 9.2
Value for Money: 7.66
Food and Beverage: 9.21
Overall Experience: 9.68
J
Julie • family_with_children • us
9
Pros:

Beautiful and centrally located hotel on a quiet street!

Cons:

The beds and pillows were a little firm for our family but that’s just a preference and could be great for others!

2026-09-14 • via Nuitee
C
Camilla • family_with_children • it
6
piacevole ma migliorabile
Pros:

posizione, gentilezza e professionalità dello staff.

Cons:

pulizia, servizi in generale e colazione: alimenti più freschi e vari.

2026-09-14 • via Nuitee
A
Aysel • family_with_children • az
10
Amazing place in Palma de Mallorca!
Pros:

A wonderful, modern and beautiful hotel located in the historic part of the city. The reception area is especially stylish and welcoming. We were able to walk to several important sights and really enjoyed exploring the city on foot. However, keep in mind that many places are closed on Sundays, including the Banys Àrabs and some churches in Palma de Mallorca, so we couldn’t visit as many attractions as planned. Still, we had a lovely time walking around and really enjoyed the city.

Cons:

Despite the high price, there was no complimentary water in the room, which was quite inconvenient, especially in the very hot weather and with limited shops nearby. Parking in the city centre can also be challenging, so this is something to consider if you are travelling by car.

One other small issue was the glass wall between the bathroom and bedroom, which made taking a shower slightly uncomfortable when travelling with children, as the person in the bathroom could be seen from the bedroom.

Overall, however, we had a very good experience and would definitely consider coming back. We did not travel by car, which made things easier for us.

2026-09-14 • via Nuitee
C
Claudia • couple • de
8
Pros:

Die Lage ist einfach perfekt und das Personal superfreundlich

Cons:

Das Hotel ist viel teurer geworden, allgemein haben die Preise in Palma stark angezogen, das ist nicht gut, da der Service und Ausstattung gleich geblieben ist.
Das Hotel hat keinen Pool und eine Miniterrasse, kein Balkon und man zahlt für ein 4Sterne Boutique Hotel 350€ ohne Frühstück die Nacht!!!

2026-09-14 • via Nuitee
A
Aceves • couple • us
10
Pros:

It was centrally located staff was very helpful

2026-09-13 • via Nuitee
S
Sam • extended_group • gb
9
2026-09-13 • via Nuitee
K
Karen • couple • ca
10
Lived it! Will return!
Pros:

Gorgeous high ceilings and spacious rooms.. great staff

2026-09-10 • via Nuitee
O
Olga • couple • ch
10
Very central but very quiet!
Pros:

Super central location but also very very clam street. We got an upgrade and it was a nice surprise with the jacuzzi right in the room :)) The hotel stuff was very friendly and helpful, the room was super spacious and clean and we enjoyed our stay a lot!

2026-09-10 • via Nuitee
S
Simone • couple • it
6
Pros:

La struttura si trova in ottima posizione, in pieno centro, vicino alla cattedrale. La stanza è ben rifinita con un ottimo arredamento. Apprezzati i set di cortesia.

Cons:

Anche se abbiamo prenotato 3 mesi prima, ci è stata assegnata la camera n.1 che si trovava vicino alla reception e all’area preparazione colazioni e di fronte all’ascensore. Purtroppo la camera è risultata rumorosa sia nel pomeriggio ma sopratutto nelle prime ore del mattino.

2026-09-09 • via Nuitee
C
Catherine • couple • fr
10
Très joli hôtel dans la vieille ville
Pros:

Très joli hôtel joliment rénové situé en plein centre dans les vieilles et étroites rues de Palma. Belle chambre. Bonne literie. Très bons petits déjeuners.
Personnel aimable et réactif lors des échanges écrits et sur place.

Cons:

RAS.
Par contre si vous venez en voiture, hôtel pas très facile à trouver. Ensuite mettre sa voiture au grand parking (30 € la journée).

2026-09-08 • via Nuitee
N
Nigel • extended_group • gb
10
2026-09-06 • via Nuitee
C
Cheryl • family_with_children • gb
9
Staff were great and room was perfect, roof top terrace had wonderful views x
Pros:

Quirky away from the hustle and bustle but close enough to centre

Cons:

Parking is a bit tight

2026-09-05 • via Nuitee
M
Melanie • couple • ca
9
Excellent séjour près de la vieille ville dans un endroit avec beaucoup de charme
Pros:

Chambre très confortable et belle ! Terrasse sur le toit avec vue sur la cathédrale et le port, un must! Excellent petit déjeuner.

2026-09-04 • via Nuitee
M
Melanie • couple • de
10
2026-09-02 • via Nuitee
J
Janet • solo_traveller • gb
10
2026-09-01 • via Nuitee
A
A J Quinn • solo_traveller • gb
8
2026-09-01 • via Nuitee
M
Mauro • solo_traveller • it
10
2026-08-30 • via Nuitee
J
Jeronimo Raul • couple • es
10
Ubicación, relación calidad, precio y todo el personal sin excepción perfectos
Pros:

Excelente alojamiento de 20 habitaciones. El personal es lo más destacable, un 10 desde la recepción a las camareras de Piso a los muy moderna renovación. En el 2008. Hoy está a punto de realizar nuevas reformas al menos en instalaciones o mobiliario excelentísimo lugar y ubicación en su relación calidad precio

2026-08-29 • via Nuitee
A
Asher • couple • gb
10
Pros:

Location and the stuff were very nice

Cons:

Nothing it was perfect for us

2026-08-27 • via Nuitee
R
Rodrigo • family_with_children • ch
8
Cons:

There is no way to get something to eat during the day after breakfast

2026-08-26 • via Nuitee