Hotel Terasa

Hotels
•
EA Hotels
9 (26 reviews)
Nad Prehradou 670 , Frýdek-Místek , cz

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Room service
Heating
Hiking
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Ubytování (accommodation acknowledged)
Umístění (great location)
Klid a okolí (quiet surroundings)
Recepce řešila zpoždění (reception accommodated delayed arrival)
Dohoda o neúčtování plné částky (partial refund agreed)
Cons:
Zavřená restaurace (restaurant closed)
Nefunkční topení / pokoj a koupelna byly studené
Wellness nedostupné
Poškozené koupelnové baterie a sprcha
Omezená a nekvalitní snídaně, chybějící mléko u kávovaru
Nedostatečná komunikace personálu v některých případech

Categories

Cleanliness
8.7
Issues noted (dust on a shelf, general wear in bathroom fixtures); cleanliness below expectations but not severely poor.
Service
10
Mixed communication but front desk proactively called about delayed arrival and staff agreed a partial refund — service was ultimately accommodating in resolving problems.
Location
10
Very positive: praised location, quiet and pleasant surroundings.
Room Quality
8.7
Room had problems: heating did not work (room and bathroom cold), slow warm water and damaged shower fittings — comfort was reduced.
Amenities
8.7
Wellness was unavailable and restaurant closed during the stay — advertised amenities were not functioning as expected.
Value for Money
8.7
Disappointed by multiple shortcomings, though staff agreed not to charge the full amount after discussion, partially mitigating the poor value.
Food and Beverage
8.5
Breakfast described as limited and low-quality (pre-served plate, cheap products, no milk for coffee) — below expected standard.
Overall Experience
8.7
Disappointing compared to expectations: excellent location but multiple service/room/amenity issues overshadowed the stay despite an agreeable resolution on payment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-04-27 08:55

Property Description

Stunning Mountain Views and Modern Comforts

Luxurious Rooms and Wellness Center
Indulge in comfort with minibars, private bathrooms, and satellite TV in every room. Unwind at the Labyrint Wellness Center with a Finnish sauna, whirlpool bath, and steam room.

Convenient Location and Nearby Attractions
Just 2 minutes from the D47 highway, our hotel offers easy access to both the Czech Republic and Poland. Explore the aqua park, bowling alley, and riding hall nearby. Plus, the ski slope is a short 5 km away.

Book your stay at Hotel Terasa now for a perfect blend of relaxation and adventure!

Important information:

Guests are required to show the credit card used during the booking process upon check-in. If you are not the holder of the credit card or you cannot present the card upon check-in, please contact the hotel in advance. You will be sent a link to a secure payment gateway, where you can pay accommodations by credit card online. Contact details are stated in the booking confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: OSR

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9
Based on 26 reviews
Cleanliness: 8.7
Service: 10
Location: 10
Room Quality: 8.7
Amenities: 8.7
Value for Money: 8.7
Food and Beverage: 8.5
Overall Experience: 8.7
A
Albert • solo_traveller • pl
10
2026-06-30 • via Nuitee
S
Slávek • solo_traveller • cz
8
2026-06-30 • via Nuitee
P
Petr • solo_traveller • cz
9
Pros:

Krásné prostředí a okolní krajina.

2026-06-24 • via Nuitee
R
Roman • solo_traveller • sk
10
Pros:

Na výbornom mieste...dalo sa super športovo vyžiť. Mesto nebolo ďaleko..dalo sa ísť autobusom za 20KČ alebo taxi. Najlepšie však bicyklom. Ak nemáte svoj sú tam stanice na požičanie bicykla. Super

2026-06-22 • via Nuitee
J
Jan • solo_traveller • cz
10
2026-06-20 • via Nuitee
M
Martina • solo_traveller • cz
8
2026-06-18 • via Nuitee
J
Jakub • extended_group • cz
10
2026-06-16 • via Nuitee
M
Macháčková • solo_traveller • cz
7
2026-06-16 • via Nuitee
S
Sergii • solo_traveller • pl
10
Pros:

Приємні дівчата на рецепції та в ресторані

Cons:

Бракувало води в номері й кави. Для 4* готелю можна було би поставити

2026-06-12 • via Nuitee
P
Petr • solo_traveller • cz
3
Pros:

Lokalita při vodě

Cons:

V koupelně nebylo mýdlo
Baterie ve sprše nefungovala studená teplá
Na pokoji nebyla voda,…
V žádném případě to není 4 hvězdy!!!

2026-06-09 • via Nuitee
W
W.Piotrek • solo_traveller • pl
10
2026-06-08 • via Nuitee
M
Martin • solo_traveller • cz
10
2026-05-27 • via Nuitee
E
Eliška • solo_traveller • cz
10
2026-05-18 • via Nuitee
A
Anna • solo_traveller • cz
3
2026-05-17 • via Nuitee
K
Kamil • solo_traveller • cz
7
2026-05-14 • via Nuitee
S
Syrůčková • solo_traveller • cz
8
2026-05-04 • via Nuitee
S
Syrůčková • solo_traveller • cz
8
2026-04-20 • via Nuitee
V
Vladimír • solo_traveller • cz
6
Pros:

Ubytování

Cons:

Zavřená restaurace

2026-04-15 • via Nuitee
E
Eliška • couple • cz
9
2026-04-15 • via Nuitee
M
Miroslav • solo_traveller • cz
7
Pros:

Kvůli dopravní situaci na cestě jsem měl cca 30 minut zpoždění - nicméně recepce s tím neměla problém. Paní/ slečna recepční mi volali cca 10 minut po uplynutí předpokládané doby příjezdu, takže jsme se pohodlně domluvili.

Cons:

Nocoval jsem v hotelu pouze jednu noc - nefungovalo topení. Na pokoji byl sice přítop, ale pokoj i sociální zázemí (sprcha s toaletou) byly studené.
Dlouhou dobu také trvalo než začala téct teplá voda ve sprše, pak ale již bez problémů.

2026-04-12 • via Nuitee