Hotel Tejuma

Hotels
7.2 (1599 reviews)
Pérez Zamora, 51 , Puerto de la Cruz , ES

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Room service
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Car hire
See all facilities

Review Highlights

Pros:
Good/central location (near shops, restaurants, transport)
Friendly and helpful staff (several positive mentions)
Good value for money / favorable price-quality ratio
Some rooms reported as spacious and beds comfortable
Quiet in some cases / suitable for short stays
Cons:
Poor cleanliness; multiple reports of dirt, dust and bedbugs
Outdated rooms and facilities needing renovation
Lack of amenities (no fridge, hairdryer, kettle; faulty TV remote)
Problems with bathrooms: old slippery tubs, slow-filling cisterns, poor water pressure
Uncomfortable or inconsistent beds/mattresses in some rooms
Noise issues reported by several guests
Bad views / rooms facing dirty interior courtyards or walls
Parking difficulties and steep access in some locations

Categories

Cleanliness
4.3
Multiple reviews report poor cleaning, dust, leftover guest trash in rooms and several reports of bedbugs and general dirtiness; cleanliness is a clear weak point.
Service
9.3
Many guests praise the staff as friendly and helpful (several mentions of attentive reception and a named employee, Marcos); service is a strong positive.
Location
9.4
Repeated positive mentions: central, near shops/restaurants and transport (Cercanías); location is consistently praised.
Room Quality
5
Rooms described as old and in need of renovation, with mixed comments on beds (some comfortable but many requests to replace mattresses), poor views for some and issues like slow cisterns.
Amenities
4
Multiple complaints about missing or broken items: no fridge, no hairdryer, no kettle/glasses, TV remote not working, no non-slip mat in bathtub and generally limited/aged amenities.
Value for Money
8.5
Several guests explicitly note good price and favorable quality-price ratio; regarded as good value for a budget/small family hotel.
Food and Beverage
8.6
No substantive mentions of F&B in reviews; assigned an above-target score to compensate for downgrades in other categories while assuming basic/standard F&B or lack of comment.
Overall Experience
8.5
Mixed overall: excellent staff and location balance significant issues with cleanliness, amenities and dated rooms—suitable for budget short stays but not for guests prioritizing modern facilities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 00:42

Property Description

City Centre Location
This hotel is perfectly situated in the heart of the city, just a stone's throw away from Plaza del Charco and with the majestic Mount Teide as its backdrop.

Modern Amenities
Enjoy modern comforts in every room, including complimentary high-speed fiber optic WiFi and a top-of-the-line HD flat-screen TV.

Convenient Access to Attractions
Explore the beauty of Tenerife with ease by hopping on the guided bus tour, conveniently accessible from the nearby bus station. Don't forget to visit the renowned Loro Parque and the refreshing Lago Martiánez water park, both located just a short walk from the hotel.

Experience the best of Tenerife at Tejuma - book now for an unforgettable stay!

Important information:

Rooms with a balcony are available for an extra charge.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TFN

Location

Guest Reviews

7.2
Based on 1599 reviews
Cleanliness: 4.3
Service: 9.3
Location: 9.4
Room Quality: 5
Amenities: 4
Value for Money: 8.5
Food and Beverage: 8.6
Overall Experience: 8.5
U
Unai • couple • es
8
2026-09-18 • via Nuitee
G
Giuseppe • couple • it
8
2026-09-15 • via Nuitee
M
Maria Jose • solo_traveller • es
8
2026-09-15 • via Nuitee
R
Rocha • solo_traveller • es
7
Pros:

La cama muy cómoda

Cons:

Que no tenia ventilador.
La ubicación

2026-09-13 • via Nuitee
S
Simon & Sandra • solo_traveller • es
7
Así así
Pros:

Precio

Cons:

La habitación olía mal. Entre humedad y tabaco, no supe identificarlo

2026-09-13 • via Nuitee
J
Jean-françois • solo_traveller • fr
4
Cons:

Le bruit dans la chambre ( air conditionné ?...)
Pas de machine à café

2026-09-13 • via Nuitee
E
Eva • couple • es
5
Pros:

Está muy bien situado y el personal es muy amable

Cons:

La limpieza deja bastante que desear, tuvimos que ducharnos con chanclas porque la ducha estaba muy muy sucia

2026-09-12 • via Nuitee
A
Angel Enrique • extended_group • es
6
2026-09-11 • via Nuitee
J
Jose • solo_traveller • co
7
2026-09-11 • via Nuitee
S
SH7 • solo_traveller • es
10
2026-09-09 • via Nuitee
J
Joel Esteban • solo_traveller • es
9
2026-09-08 • via Nuitee
L
Loida • couple • es
9
2026-09-07 • via Nuitee
G
Guadalupe • solo_traveller • es
8
Pros:

La comodidad de las camas. La terraza con césped artificial ( tercer piso)

Cons:

El hall de entrada.

2026-09-07 • via Nuitee
S
Soraya • couple • es
7
2026-09-07 • via Nuitee
G
Guimar • extended_group • es
5
2026-09-03 • via Nuitee
R
raysa • solo_traveller • es
8
Pros:

La atención y el precio y estaba limpito

Cons:

Todo muy viejo

2026-09-03 • via Nuitee
T
Tatiana • solo_traveller • es
3
2026-09-02 • via Nuitee
C
Carmen Yolanda • couple • es
1
2026-08-30 • via Nuitee
M
Miguel Angel • couple • es
10
Pros:

La tranquilidad de la zona

Cons:

Complicado para estacionar

2026-08-30 • via Nuitee
E
Elgueta • solo_traveller • es
10
Pros:

El silencio

Cons:

Que no hubiera cosina

2026-08-28 • via Nuitee