Hotel Indigo Albufeira by IHG

Hotel was very central in the old town of albuferia (which is full of busy bars and restaurants that are open well into the night), but you didn’t feel you were in the middle of it all when at the pool area. Comfy loungers and a good size pool, we spent our days just relaxing in the sun. Food in the pool bar was perfect for lunch without having to leave the hotel. Rooms were clean and comfy. We were on the 6th floor and had no issues with noise which was surprising given how central it was, the hotel did provide ear plugs but we didn’t need these.

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La ubicación , el desayuno,el personal muy amable

El personal muy atento

So central. It’s right in the middle of old town strip.

The location was fantastic! The pool staff and check in staff were very friendly and enjoyable!

The staff were great. Especially the reception staff. The room was small but good and functional for our needs. I was there to take my son to a concert. The hotel is in the thick of the old town.

Beautiful Pool area

Not to crowded. Staff were amazing. The poolside was very clean and the poolside beds amazing.

Location was very good

We stayed at this hotel for five nights, and unfortunately our experience was very disappointing.

We arrived in the middle of the night to find that there was only one bath towel between the two of us. As it was so late, we decided to wait until the following morning to ask for more. When we spoke to reception, we were told the towels were being washed and would be brought to our room when they were ready. After several phone calls throughout the day, we still hadn’t received them and ended up with one of us having to use the hand towel to dry off.

To make matters worse, when we used the shower, it flooded the bathroom floor and leaked into the room. Trying to clean up the water with just one towel and a hand towel was extremely difficult. We reported the issue to reception, but were told that maintenance had already left for the day, so nothing could be done until the following day. We were also still waiting for the additional towels.

The next day we finally received more towels, but when we used the shower again it was still flooding. We had to contact reception once more before someone eventually came to repair it.

On the third day, we returned to our room to find an infestation of ants crawling up the wardrobe and around the bin. Considering we were staying on the ninth floor, and the bin had been emptied daily, this was shocking and completely unacceptable. To make matters worse, we also noticed that the curtains in our room were covered in mould, which was both unpleasant and concerning from a hygiene perspective. The ant problem continued for the rest of our stay, and we repeatedly had to ask housekeeping to clean the room and apply ant repellent.

Overall, this was not the standard we expected from a hotel advertised as four stars. Between the lack of basic amenities, the unresolved maintenance issues, the mould in the room, and the ongoing pest problem, our stay was far from enjoyable.

To top it all off, while waiting in reception today for our transport to the airport, we overheard more than five separate guests making complaints to reception. These ranged from rooms not being ready until after 5:00 pm despite check-in being advertised as 3:00 pm, to other guests reporting ant infestations in their rooms. Based on what we experienced ourselves and what we witnessed from other guests, these do not appear to be isolated incidents.

Following my stay, I submitted a formal complaint to the hotel. They responded to say they would investigate the issues and look into compensation, but since then I have heard nothing further despite waiting for a response. The lack of communication and follow-up is extremely disappointing and only reinforces the poor experience we had during our stay. Customer service doesn’t end when guests check out, and the way this has been handled is not a good reflection of the hotel. I definitely won’t be staying here again or recommend this hotel to others.

Très bon emplacement, petit déjeuner pareil et personnel très sympathique.