Novotel Christchurch Cathedral Square

Hotels
•
Novotel
8.3 (1390 reviews)
52 Cathedral Square , Christchurch , nz
+64 3 372 2111

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good food quality
Cons:
Issues with cleanliness
Missing amenities
Inconsistent service interactions

Categories

Cleanliness
7.3
Several reviews mention issues such as congestion in rooms and smells, indicating concerns about cleanliness.
Service
9.3
Overall positive mentions of staff friendliness and helpfulness, despite some specific negative encounters.
Location
9.8
Frequent praise for the convenient and perfect location.
Room Quality
7.8
Mixed sentiments; some rooms described as run down, but others noted as clean and comfortable.
Amenities
7.3
Issues with missing amenities like microwaves or unpleasant surprises like old amenities were noted.
Value for Money
8.3
Concerns raised about pricing fluctuations, but good value mentioned in some reviews.
Food and Beverage
8.3
Positive experience regarding food quality, especially for Christmas dinner.
Overall Experience
8.3
General satisfaction mentioned but noted areas for improvement, reflecting an overall decent experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:16

Property Description

City Centre Location
Located in the heart of the city, Novotel Christchurch Cathedral Square offers a modern stay with stunning city views from every room. Just a stroll away from the Convention Centre and Hagley Park, convenience meets luxury at our 4.5-star hotel.

Modern and Spacious Rooms
Choose from a variety of contemporary rooms at Novotel Christchurch, each designed for comfort and style. Enjoy amenities like wireless broadband, LCD TVs, and some rooms even feature a separate living area and work desk for your convenience.

Culinary Delights and Fitness
Indulge in New Zealand cuisine and fine wines at our on-site restaurant, open all day for your dining pleasure. Stay active at our fully equipped gym to keep up with your fitness routine during your stay.

Experience the best of Christchurch at Novotel Christchurch Cathedral Square. Book your stay now!

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CHC

Location

Guest Reviews

8.3
Based on 1390 reviews
Cleanliness: 7.3
Service: 9.3
Location: 9.8
Room Quality: 7.8
Amenities: 7.3
Value for Money: 8.3
Food and Beverage: 8.3
Overall Experience: 8.3
R
Rachael • solo_traveller • nz
9
2026-08-22 • via Nuitee
J
Jai • couple • nz
8
2026-08-15 • via Nuitee
J
Joubert • couple • nz
10
Fantastic
Pros:

Location is great, staff is lovely and food is good

Cons:

Nothing

2026-08-15 • via Nuitee
S
Shaun • solo_traveller • au
10
2026-08-13 • via Nuitee
L
Lisa • extended_group • nz
9
Fab location - great stay
Pros:

Good good, great location and friendly staff

2026-08-12 • via Nuitee
M
Machiko • couple • sg
7
2026-08-12 • via Nuitee
A
Annika • couple • nz
7
Pros:

Location is great

Cons:

I have stayed here 2-3 times in the past in 2015-2018, the room I stayed in is definitely starting to show its age since then.

2026-08-09 • via Nuitee
Y
Yu • family_with_children • nz
10
2026-08-04 • via Nuitee
F
Fabio • family_with_children • br
8
Bom hotel, bem localizado, sem surpresas.
Pros:

Excelente localização.

Cons:

Quarto precisando de uma renovação.

2026-08-04 • via Nuitee
L
Leanne • couple • nz
10
An excellent location and the service was excellent. Would definitely recommend.
2026-08-04 • via Nuitee
M
Maria Teresa • solo_traveller • au
6
good
Pros:

location, breakfast

Cons:

the gym was hot and no fans, tiny
Weird sink in the bedroom

2026-08-03 • via Nuitee
K
Keegan • extended_group • nz
8
2026-08-02 • via Nuitee
Y
Yu • family_with_children • nz
7
酒店位置便捷，房间舒适
2026-07-25 • via Nuitee
J
Jamie • couple • au
9
2026-07-20 • via Nuitee
M
Myfanwy • family_with_children • nz
10
Perfect stay, friendly team and wow that breakfast!
Pros:

Everything! the warm friendly greeting from the team at the front desk, the extra mile they went to with the kids to feel at home. the room layout and comfort. the breakfast will be talked about by the kids for years!! And mum appreciated the pricing of breakfast too. Something for everyone for sure.

Cons:

The fact we didn't have longer to stay!

2026-07-19 • via Nuitee
J
Joanne • family_with_children • nz
8
Pros:

Great location, nice hotel

Cons:

N/A

2026-07-19 • via Nuitee
M
Marwah • family_with_children • in
7
2026-07-19 • via Nuitee
B
Bryson2020 • couple • au
6
For eating in NO but comfort YES
Pros:

The bed was amaaaaazing. Very close to walk to a lot of good area's.

Cons:

The room was a weird layout with a cupboard with tea and coffee at one end of the room. And the fridge was in the middle of the room, but on the outside part of the combined kitchen/bathroom sink. Having to wash hands after the bathroom, and brush teeth near the kettle was really strange.
No exhaust fan in the bathroom, and no door dividing the toilet from the bath/shower was a bit intrusive.
For the price of food at dinner was very exorbitant compared to the amount i got. One scotch egg for around $40, and the white of the egg was still slimy

2026-07-19 • via Nuitee
K
Kirstie • family_with_children • nz
5
It was ok but a bit disappointed
Pros:

I liked the location

Cons:

How noisey it was at night and in the morning. The shower sprayed water on the floor. The coffee making facilities weren’t good. It was pretty average

2026-07-19 • via Nuitee
K
Kaye • family_with_children • nz
9
Overall very very happy with our experience 😊
Pros:

Location & helpful staff..

Cons:

We were a family here for 5 days & it was difficult to prepare any light meals or snacks for the children.. no crockery, cutlery or a toaster.. but this was not necessarily expected, nor is it a complaint, just would’ve made our stay easier..

2026-07-18 • via Nuitee