Mercure Melbourne Caroline Springs

Hotels
•
Accor
8.8 (111 reviews)
10-20 Lake Street, Caroline Springs, Victoria, 3023 , Caroline Springs , AU
61-03-83580555

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Facilities

Meeting rooms
Fitness facilities
Health or beauty spa nearby
Express check-out
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
Sustainability/community reinvestment (10% revenue or more)
See all facilities

Review Highlights

Pros:
Great location
Amazing staff
Good amenities
Cons:
Room quality issues
Check-in inefficiency
Noise disturbances

Categories

Cleanliness
7.59
The rooms lack adequate soundproofing and the presence of smoking outside affected the ambiance.
Service
9.56
Staff were amazing and hospitable, but check-in was inefficient.
Location
9.6
Great hotel in perfect location, close to everything.
Room Quality
7.55
Room quality did not align with online representations.
Amenities
9.08
Facilities are quiet, clean and tidy.
Value for Money
8.54
Higher bond required was unexpected, affecting perceived value.
Food and Beverage
9.09
Standard quality for this hotel tier.
Overall Experience
9.36
Overall satisfactory experience despite some disappointments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 06:34

Property Description

Recreational Amenities

Indulge in our indoor pool, spa tub, and fitness center for a rejuvenating stay.

Dining Experience

Satisfy your cravings at Westwaters Bistro with a bar/lounge, or opt for cozy room service.

Event Facilities

Host your events seamlessly with our conference center and meeting rooms.

Book now and experience the luxury at Mercure Melbourne Caroline Springs.

Important information:

  • One child 2 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Parking height restrictions apply.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MEL

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Parking

    Parking height restrictions apply

  • Guest type

    Essential workers only - NO

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)

See all policies

Location

Guest Reviews

8.8
Based on 111 reviews
Cleanliness: 7.59
Service: 9.56
Location: 9.6
Room Quality: 7.55
Amenities: 9.08
Value for Money: 8.54
Food and Beverage: 9.09
Overall Experience: 9.36
J
John • solo_traveller • au
7
2026-05-28 • via Nuitee
C
Connie • solo_traveller • au
1
Disappointed
Pros:

Nothing

Cons:

Everything not a good experience never would we go back

2026-05-26 • via Nuitee
D
Dursitu • couple • au
10
2026-05-25 • via Nuitee
A
Amia • solo_traveller • au
10
Pros:

The location was amazing, everything in walking distance. On-site also had everything you needed.

Cons:

N/A

2026-05-24 • via Nuitee
J
John • solo_traveller • au
6
2026-05-21 • via Nuitee
C
Christopher • couple • au
8
2026-05-21 • via Nuitee
C
Chsd • solo_traveller • au
10
2026-05-18 • via Nuitee
M
Mellisa • solo_traveller • au
8
Pros:

The view

Cons:

Bed hard, shower small

2026-05-18 • via Nuitee
H
Hineata-Marie • family_with_children • au
10
Absolutely amazing. Comfortable and convenient
Pros:

Shopping centre directly across the road and plenty for food spots to try.

Cons:

-

2026-05-18 • via Nuitee
S
Sharon • couple • nz
9
Pros:

Good size room and bathroom. Great location, loved the choice of restaurants in the complex and nearby.

2026-05-17 • via Nuitee
S
Sharon • couple • nz
9
2026-05-17 • via Nuitee
A
Amanda • couple • au
10
2026-05-16 • via Nuitee
M
Melissa • couple • au
9
2026-05-11 • via Nuitee
K
Kim • solo_traveller • nz
9
2026-05-10 • via Nuitee
U
Uzer • solo_traveller • au
7
2026-05-10 • via Nuitee
E
Emmanuel • couple • au
8
N/A
Pros:

Nil

Cons:

Nil

2026-05-08 • via Nuitee
A
Andrew • solo_traveller • au
9
It was a single night of travel for work. Very comfortable stay, clean rooms, and friendly staff.
Pros:

Good location and close to ammenities like the shopping centre across the road and other restaurants.

2026-05-07 • via Nuitee
N
NWnwnw • couple • th
8
Pros:

The shower room is big. Hotel's neighbourhood area was lovely and good to take a moring walk around the park.
The car parking bulding is enough and easy to enter.

2026-05-06 • via Nuitee
D
D'souza • family_with_children • au
9
Pros:

Everything

Cons:

None

2026-05-05 • via Nuitee
J
Justine • family_with_children • au
7
We love the location however the room definitely required better cleaning. Floors were quite dirty and there were sauce
Pros:

We love staying at this location as it is really accessible and having the shops across the road is so convenient especially when traveling with a toddler.

Cons:

We have stayed here previously and intend on staying again however it was not as clean as we would have hoped. The sheets were not changed, cups were not replaced or taken, we had to call every day for towels and the floors were quite dirty leaving our socks black which is hard when our toddler is consistently running around everywhere.

2026-05-04 • via Nuitee