Mercure Melbourne Caroline Springs

Hotels
•
Mercure
8.3 (1318 reviews)
10-20 Lake Street , Caroline Springs , AU
+61 3 8358 0555

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location / walking distance to attractions
Spacious rooms and comfortable beds (many mentions)
Attentive and friendly staff frequently praised
Good covered/secure parking
Strong food/dining experiences (bistro/lounge)
Good value noted by multiple guests
Balcony in some rooms
Cons:
Cleanliness issues: filthy toilets, mould, bad smells, grimy TV
Noise from indoor pool/spa and screaming children
Isolated poor service incidents (rude concierge) and slow reception
Soft mattress preference complaints and missing rollaway/microwave requests
Occasional missing in-room items (tea towel, tissues) and rushed room prep

Categories

Cleanliness
6.8
Multiple reviewers reported filthy toilets, mould on bathroom roofs, bad smells and grimy surfaces; several comments indicate inconsistent housekeeping and rushed room prep.
Service
8.7
Staff are frequently described as attentive and helpful (named staff praised), but isolated reports of rude concierge behaviour and slow reception/check-in reduced the score.
Location
8.7
Consistently noted as a strong point — walking distance to attractions, close to shops and convenient for guests; a few mentions of proximity being a slight drawback for some.
Room Quality
7.8
Rooms are described as spacious with comfortable beds by many, but issues reported include soft mattresses for some, smells, grimy TVs and occasional missing items (tea towel, tissues).
Amenities
8.4
Good amenities noted (covered parking, entertainment facilities, pool/spa) though complaints about noisy pool area, lack of microwave in rooms and occasional missing rollaway beds appear.
Value for Money
8.6
Several guests explicitly call out good value and would return; overall perception leans positive given room size, location and dining options.
Food and Beverage
8.8
Multiple positive mentions of bistro and lounge meals being exceptional; food and atmosphere receive strong praise from several reviewers.
Overall Experience
8.6
Majority of reviews report enjoyable stays and repeat visits, though there are notable negative outliers (severe service/room issues and noise) making the overall impression broadly positive but mixed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 00:37

Property Description

Lakefront Views and Modern Comforts
Located overlooking Lake Caroline, Mercure Melbourne Caroline Springs offers a picturesque setting for your stay. Enjoy the convenience of private balconies, flat-screen TVs, and free covered parking in every room.

Leisure and Wellness Amenities
Relax and unwind with access to the swimming pool, hot tub, and fitness centre during your stay. Whether you prefer a refreshing swim or a soothing soak, the hotel ensures a rejuvenating experience for all guests.

Dining Options and Entertainment
Indulge in delicious meals at the on-site cafe or bistro with a terrace boasting stunning lake views. For a more casual setting, the Sports Bar offers a variety of beverages and entertainment options like pool tables and flat-screen TVs.

Experience comfort, relaxation, and entertainment at Mercure Melbourne Caroline Springs. Book your stay now for a memorable getaway.

Important information:

Please note, there is a 1.0% credit card surcharge when using a credit card.

Please note that Mercure Melbourne Caroline Springs requires an AUD 250 credit card pre-authorization upon check in to cover any incidental charges.

Cash or debit cards are not acceptable forms of payment.

You must show a valid credit card and photo ID upon check in.

This credit card must be in the same name as the guest's name on the booking confirmation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MEL

Location

Guest Reviews

8.3
Based on 1318 reviews
Cleanliness: 6.8
Service: 8.7
Location: 8.7
Room Quality: 7.8
Amenities: 8.4
Value for Money: 8.6
Food and Beverage: 8.8
Overall Experience: 8.6
M
Michelle • couple • au
9
2026-09-19 • via Nuitee
A
Alan • couple • au
10
Pros:

All

2026-09-16 • via Nuitee
G
Gabrielle • solo_traveller • au
8
Great location and warm and comfortable
Pros:

Effective air con kept the room warm.
Clean and quiet.
Restaurants downstairs were excellent.
Very good free parking.

Cons:

Lumpy mattress
Frig froze all my food and I had to discard some.
Staff fixed it promptly.

2026-09-15 • via Nuitee
G
Gloria • solo_traveller • au
10
2026-09-14 • via Nuitee
G
Gene • solo_traveller • au
5
2026-09-14 • via Nuitee
P
Phil • couple • au
5
Nice, but not worth the cost, missing those little things that people expect to be provided.
Pros:

Look the room was nice.

Cons:

Some of the lights did not work.
No plug provided for the basin.
No toilet brush supplied.
Only one English Breakfast tea bag supplied

2026-09-13 • via Nuitee
M
Masoud • solo_traveller • au
8
2026-09-12 • via Nuitee
D
Davide • solo_traveller • au
9
2026-09-11 • via Nuitee
Z
Zelda • family_with_children • au
10
2026-09-10 • via Nuitee
S
SANG • family_with_children • au
3
2026-09-06 • via Nuitee
C
Campbell • couple • au
4
Not great
Pros:

- local to shopping centre
- convinent parking

Cons:

- pool was filthy and unusable
- me and my partner have bed bugs
- room was average for what we paid

2026-09-06 • via Nuitee
T
Thakshila • family_with_children • au
8
Satisfied
Pros:

Room and Bed

Cons:

Water in the pool - too chemically

2026-09-06 • via Nuitee
B
Bailey • solo_traveller • au
8
2026-09-05 • via Nuitee
M
maqdasi • solo_traveller • au
8
2026-09-04 • via Nuitee
J
Jennifer • family_with_children • au
10
2026-09-04 • via Nuitee
A
Anees • couple • au
8
Great place and close to shopping
Pros:

Private car and easy access to rooms

Cons:

Not much, it was great

2026-09-04 • via Nuitee
昱潔 • solo_traveller • tw
8
2026-09-02 • via Nuitee
T
Talha • couple • au
1
2026-08-31 • via Nuitee
H
Havish • solo_traveller • au
8
Pros:

The area near the hotel

Cons:

There was a miscommunication between the staff and everyday in the morning the room service staff would disturbed us.

2026-08-31 • via Nuitee
J
Jason • family_with_children • au
8
2026-08-30 • via Nuitee