Mercure Melbourne Caroline Springs

Hotels
•
Accor
8.8 (111 reviews)
10-20 Lake Street, Caroline Springs, Victoria, 3023 , Caroline Springs , AU
61-03-83580555

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Facilities

Meeting rooms
Fitness facilities
Health or beauty spa nearby
Express check-out
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
Sustainability/community reinvestment (10% revenue or more)
See all facilities

Review Highlights

Pros:
Great location
Amazing staff
Good amenities
Cons:
Room quality issues
Check-in inefficiency
Noise disturbances

Categories

Cleanliness
7.59
The rooms lack adequate soundproofing and the presence of smoking outside affected the ambiance.
Service
9.56
Staff were amazing and hospitable, but check-in was inefficient.
Location
9.6
Great hotel in perfect location, close to everything.
Room Quality
7.55
Room quality did not align with online representations.
Amenities
9.08
Facilities are quiet, clean and tidy.
Value for Money
8.54
Higher bond required was unexpected, affecting perceived value.
Food and Beverage
9.09
Standard quality for this hotel tier.
Overall Experience
9.36
Overall satisfactory experience despite some disappointments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 06:34

Property Description

Recreational Amenities

Indulge in our indoor pool, spa tub, and fitness center for a rejuvenating stay.

Dining Experience

Satisfy your cravings at Westwaters Bistro with a bar/lounge, or opt for cozy room service.

Event Facilities

Host your events seamlessly with our conference center and meeting rooms.

Book now and experience the luxury at Mercure Melbourne Caroline Springs.

Important information:

  • One child 2 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Parking height restrictions apply.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MEL

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Parking

    Parking height restrictions apply

  • Guest type

    Essential workers only - NO

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)

See all policies

Location

Guest Reviews

8.8
Based on 111 reviews
Cleanliness: 7.59
Service: 9.56
Location: 9.6
Room Quality: 7.55
Amenities: 9.08
Value for Money: 8.54
Food and Beverage: 9.09
Overall Experience: 9.36
G
Geoff • couple • au
8
Neat and tidy
Pros:

Location good for were we needed to go

Cons:

To have view on other side to look at lakeside neat and tidy

2026-06-20 • via Nuitee
S
Sandra • couple • gb
9
Would def stay again
Pros:

Comfortable bed modern and clean with good facilities

2026-06-20 • via Nuitee
C
Caitlin • couple • au
7
2026-06-20 • via Nuitee
T
Tecla • family_with_children • au
10
I will be staying here again.
Pros:

The bed was confortable and the range of pillows was amazing.

Cons:

I microwave in the rooms would be great.

2026-06-16 • via Nuitee
A
Almavie • couple • au
8
2026-06-14 • via Nuitee
T
Turski • solo_traveller • au
10
2026-06-14 • via Nuitee
W
Wendy • solo_traveller • au
9
Perfect for this stay
Pros:

Extra points for Fiona at reception, she was very helpful and professional.

Cons:

Nothing

2026-06-13 • via Nuitee
S
simon • solo_traveller • au
9
Good
Pros:

Clean

Cons:

.

2026-06-09 • via Nuitee
S
Sarah • extended_group • au
10
Perfect
Pros:

The view was great. The bed was so comfortable, and the size of the room was perfect.

Cons:

N/A

2026-06-08 • via Nuitee
S
Stphen • solo_traveller • au
9
Stay again
Pros:

Nice large room with comfortable bed and excellent shower

2026-06-02 • via Nuitee
R
Robyn • couple • au
9
Great place to stay
Pros:

Very comfortable rooms and great restaurant.
Staff were excellent

Cons:

Everything was very good.

2026-06-01 • via Nuitee
R
Robert • family_with_children • au
6
2026-05-31 • via Nuitee
J
John • solo_traveller • au
7
2026-05-28 • via Nuitee
C
Connie • solo_traveller • au
1
Disappointed
Pros:

Nothing

Cons:

Everything not a good experience never would we go back

2026-05-26 • via Nuitee
D
Dursitu • couple • au
10
2026-05-25 • via Nuitee
A
Amia • solo_traveller • au
10
Pros:

The location was amazing, everything in walking distance. On-site also had everything you needed.

Cons:

N/A

2026-05-24 • via Nuitee
J
John • solo_traveller • au
6
2026-05-21 • via Nuitee
C
Christopher • couple • au
8
2026-05-21 • via Nuitee
C
Chsd • solo_traveller • au
10
2026-05-18 • via Nuitee
M
Mellisa • solo_traveller • au
8
Pros:

The view

Cons:

Bed hard, shower small

2026-05-18 • via Nuitee