Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Excellent, central location (Susukino / near subway)
Helpful and friendly staff; smooth check-in/out
Good value / affordable for the area
Tasty and varied breakfast
Rooms are spacious and quiet
Convenient for shopping and dining
Cons:
Cleanliness issues: crumbs, mouldy shower curtain, clogged sink
Weak shower pressure and slow sink drain
Limited or low-quality toiletries and in-room beverage options
Broken or poor-condition appliances (hair dryer, small fridge)
Some water leakage from floor/toilet gaps
Dim lighting in some rooms; minor maintenance issues

Categories

Cleanliness
6.5
Several guests reported cleanliness problems: crumbs left on floor after cleaning, mouldy shower curtain, slow/blocked sink and unpleasant smells, and a water leak from gaps around the toilet/floor.
Service
9.2
Service is frequently praised: helpful and friendly front desk, smooth check-in and convenient check-out box, staff described as courteous and efficient across multiple reviews.
Location
9.5
Consistently excellent location: immediate access to subway/metro, central Susukino/Tanukikoji area, convenient for shopping, dining and sightseeing.
Room Quality
7.8
Rooms noted as larger-than-expected, quiet and comfortable for families, but there are issues such as weak shower pressure, occasional water leakage, small fridge and some lighting concerns.
Amenities
6.6
Amenities are minimal or lacking for some guests: limited toiletries (no lotion/body milk/facial wash), small bottled water, no coffee machine in-room, and mixed-quality shampoo; some guests appreciated a gym.
Value for Money
9
Multiple reviewers called the hotel inexpensive and good value given location and room size, making it a strong choice for the price point.
Food and Beverage
8.7
Breakfast receives positive comments (tasty and varied). Minor negatives include early end of welcome drink service for some and no in-room beverage preparation.
Overall Experience
9.9
Overall sentiment is very positive: guests are generally satisfied and likely to return, citing great location, friendly staff and good value despite some cleanliness and amenity shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:23

Property Description

Luxurious Accommodation in Susukino

Convenient Location: Situated in the vibrant Susukino area, Mercure Hotel is just a short stroll from Susukino Subway Station, making it a perfect base for exploring Sapporo.

Modern Amenities: Enjoy the comfort of spacious rooms equipped with free Wi-Fi, air purifier, and flat-screen TV. The private bathrooms feature luxurious amenities for a relaxing stay.

Gastronomic Delights: Indulge in a culinary journey at Bordeaux Restaurant, where fusion dishes and local specialties are crafted to perfection. Unwind at Le Cepage Bar with a selection of wines and cocktails.

Experience the best of Sapporo at Mercure Hotel - book your stay now for a memorable getaway.

Important information:

This property is completely nonsmoking.An accommodation tax per person, per night is not included in the price and must be paid at the property.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CTS

Location

Guest Reviews

8.4
Based on 992 reviews
Cleanliness: 6.5
Service: 9.2
Location: 9.5
Room Quality: 7.8
Amenities: 6.6
Value for Money: 9
Food and Beverage: 8.7
Overall Experience: 9.9
L
Lorenz • family_with_children • de
8
Pros:

Absolute Top-Lage, äußerst Preiswert

2026-10-30 • via Nuitee
游 • extended_group • tw
8
2026-10-29 • via Nuitee
T
TETSUO • extended_group • jp
6
2026-10-28 • via Nuitee
P
Patrick • family_with_children • nl
9
2026-10-27 • via Nuitee
P
PATTARIN • family_with_children • th
10
2026-10-25 • via Nuitee
M
Marcio • couple • br
9
Exelente localizacao
Pros:

Excelente Localizaçao e hotel muito bom

2026-10-21 • via Nuitee
Y
Yi-chun • family_with_children • tw
9
2026-10-19 • via Nuitee
H
Hei Shun • couple • hk
9
非常滿意
Pros:

服務態度非常好，check in 非常流暢，check out 非常方便。

2026-10-13 • via Nuitee
H
Hei Shun • couple • hk
7
親切友善
Pros:

服務態度良好，親切友善。

2026-10-09 • via Nuitee
Y
yukio • solo_traveller • jp
10
2026-09-20 • via Nuitee
Y
yukio • solo_traveller • jp
10
2026-09-20 • via Nuitee
M
Minori • solo_traveller • jp
10
2026-09-19 • via Nuitee
S
suk • solo_traveller • kr
8
Pros:

쇼핑후 숙소에 짐 두고 다시 밥 먹으러 나갈 수 있는 최적의 위치, 공항버스정류장도 가까워요.
도심지에 있어 시끄럽지 않을까 싶었는데 방음이 잘 되었는지 조용했어요. 캐리어 필 수 있어 좋았어요. 체크아웃이 키반납함이라니 너무 좋잖아요.

Cons:

장기간 투숙하면 청소를 한다고 했는데 청소하는 날 숙소와서 방을 보니 잘 정리되어있었으나 바닥에 제가 먹다 흘린 빵부스러기는 그대로 있었어요.

2026-09-17 • via Nuitee
H
Hiroko • couple • jp
9
2026-09-12 • via Nuitee
R
RATNALINGAM • extended_group • my
7
2026-09-07 • via Nuitee
Y
Ying Wen • extended_group • tw
8
地點絕佳，吃喝方便，飯店出來一分鐘到地鐵站，狸小路也很近
Pros:

便宜，地點絕佳

Cons:

浴室浴簾有霉味

2026-09-07 • via Nuitee
C
chui man • extended_group • hk
7
Cons:

洗手盆塞了，沖水很慢。洗手時浮起上一手的無法，真是想作嘔。

2026-09-05 • via Nuitee
Y
Yuzo • couple • jp
10
快適
Pros:

ユーザーフレンドリー　
水が飲用可と明記されていた。

2026-09-02 • via Nuitee
R
RYOUICHI • solo_traveller • jp
8
2026-08-23 • via Nuitee
R
RYOUICHI • couple • jp
8
2026-08-23 • via Nuitee