Narita U-City Hotel

Hotels
8.1 (2320 reviews)
Igodai 1-1-2 , Narita , jp

listing image 1
Show all photos
Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Helpful/friendly staff (English-speaking available)
Very convenient location near JR/Keisei stations
Free airport shuttle service
Good value for money / affordable
Clean and attentive housekeeping reported by many
24h front desk and toiletries provided
Nearby restaurants and convenience stores
Spacious rooms reported by some
Cons:
Rooms and bathrooms are dated/old
Uncomfortable mattresses/pillows; reports of itchy bed
Bathroom issues: dim lighting, toilet flush problems
Occasional rude/unpleasant check-in staff
Dust/lint in hairdryer and some cleanliness lapses
Thin bedding/insufficient duvet warmth
Poor air quality/ventilation in some rooms
Noise/proximity to elevator and difficulty with luggage at entrance

Categories

Cleanliness
7.6
Generally reported as clean with attentive housekeeping, but several guests noted dust in appliances (hairdryer), thin/unsatisfying bedding and isolated issues (itchy bed possibly from pests) so overall mixed-cleanliness impressions.
Service
8.8
Staff frequently described as helpful, polite and quick (including English-speaking staff and smooth check-ins); a few reports of unfriendly check-in staff reduce a perfect score but service is a clear strength.
Location
9
Very convenient location close to JR and Keisei Narita stations, restaurants and convenience stores, and a short rail ride to Narita Airport; local coin-locker/access notes add to convenience.
Room Quality
6.9
Rooms are described as dated/older with several complaints about bathroom condition, dim lighting, toilet flushing issues, uncomfortable mattresses and thin/unsatisfactory bedding — overall below modern expectations.
Amenities
8.2
Good basic amenities noted: free airport shuttle, toiletries supplied, 24h front desk, choice of smoking/non-smoking; some amenity wear (hairdryer lint, older fixtures) lowers the score slightly.
Value for Money
9
Multiple guests commented that the hotel offers strong value for the price (cheap/affordable with adequate facilities), making value perception very positive.
Food and Beverage
8.1
Standard quality for this hotel tier.
Overall Experience
7.2
Overall mixed but decent: very convenient for transit and supported by friendly staff and good value, balanced by dated rooms, occasional comfort and air-quality issues, and some service inconsistencies.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 00:45

Property Description

Convenient Location: Located just a 2-minute walk from JR Narita Train Station, Narita U-City Hotel is easily accessible for travelers.

Comfortable Accommodation: The hotel offers affordable air-conditioned rooms with flat-screen TVs, coffee/tea makers, and private bathrooms, ensuring a comfortable stay for guests.

Complimentary Services: Enjoy free parking and a convenient free shuttle bus to Narita Airport, making travel hassle-free. Plus, stay connected with complimentary Wi-Fi in the lobby.

Experience convenience, comfort, and complimentary services at Narita U-City Hotel. Book now for a delightful stay!

Important information:

Shuttle bus schedule:
From Narita Airport Terminal 1 (leaves from Stop 16): 07:30, 09:00,18:10, 19:40
From Narita Airport Terminal 2 (leaves from Stop 33): 07:40, 09:10,18:20, 19:50
From Hotel: 07:00, 08:15, 17:30, 19:00

Please note that it is necessary to contact the property in advance before making a reservation when using for isolation purposes related to Coronavirus (COVID-19).(For limited floor use)
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NRT

Location

Guest Reviews

8.1
Based on 2320 reviews
Cleanliness: 7.6
Service: 8.8
Location: 9
Room Quality: 6.9
Amenities: 8.2
Value for Money: 9
Food and Beverage: 8.1
Overall Experience: 7.2
H
Haruhi • solo_traveller • jp
9
2026-08-07 • via Nuitee
D
Dominika • solo_traveller • de
8
2026-08-05 • via Nuitee
M
Makoto • solo_traveller • jp
8
コンフォート
Pros:

スタッフの対応が素早く、掃除の気遣いが多い。

Cons:

エレベーター近くでよかった。宿泊客多いと思うが、隣とか一部屋開けてほしかった。

2026-08-04 • via Nuitee
G
Golubioncik • couple • it
9
Discovering quiter and charming spots
Pros:

We were allowed to check in ahead of time.
Staff service oriented.
Close to the railway station.
Room well equipped

2026-08-04 • via Nuitee
U
uchixama • solo_traveller • jp
8
Pros:

値段が安い割には親切な接客でした

Cons:

自分たけかもしれませんがベッドがやたらかゆかったです。のみやダニのたぐいでしょうか

2026-08-04 • via Nuitee
O
OHTA • solo_traveller • jp
6
快適でした
2026-08-03 • via Nuitee
克彦 • solo_traveller • jp
8
Pros:

丁寧　親切なご対応

Cons:

無し

2026-08-03 • via Nuitee
H
hisayuki • family_with_children • my
8
2026-08-02 • via Nuitee
T
Trung Anh • couple • jp
8
2026-08-02 • via Nuitee
M
Michiko • solo_traveller • jp
6
出張中の休息
Pros:

古い？ホテルのようですが、清掃も行き届いているし快適でした。

Cons:

強いて言えばですが、バスルームの電気が少し暗めだったのが残念。

2026-07-24 • via Nuitee
M
Michelle • family_with_children • nz
6
It was cheap and it showed. But lovely staff and it did the job as a short stay before our flight.
Pros:

Lovely staff who were very helpful and good English speaking. We wanted a cheap & cheerful hotel close to Narita Airport on our last night in Japan. In that respect the location was handy, only a 10 minute train ride to the airport. Close by the hotel were several restaurants and konbini (7-eleven, Family Mart, etc)

Cons:

The hotel room was very dated. It looked clean enough but the state of the bathrooms and bed made it look dirtier than ideal. The bed mattress and pillows were probably the most uncomfortable bed I have slept on in a while.

2026-07-24 • via Nuitee
C
Christopher • family_with_children • us
7
2026-07-23 • via Nuitee
I
IWEN • couple • tw
10
2026-07-21 • via Nuitee
H
Hiroshi • solo_traveller • jp
8
2026-07-21 • via Nuitee
T
takashi • solo_traveller • jp
5
2026-07-20 • via Nuitee
P
Pamela • extended_group • ph
10
2026-07-20 • via Nuitee
K
Koichiro • solo_traveller • au
8
2026-07-19 • via Nuitee
M
Monika • solo_traveller • pl
10
Pros:

Darmowy transfer na lotnisko.

2026-07-17 • via Nuitee
E
Elisabeth Palomo Oviedo • solo_traveller • es
8
Buena relación calidad precio
Pros:

Tenían todo tipo de artículos de aseo, el armario es espacioso y las camas cómodas

Cons:

No hay nada en particular que no me gustara

2026-07-11 • via Nuitee
Y
youqin • extended_group • cn
7
Pros:

有免费机场接驳巴士，早晚各两班，很方便，到成田机场大概25分钟路程。有24h前台，红眼航班到达也可办理入住。

Cons:

房间设施比较老旧，马桶冲水不太灵敏，坐下后会一直冲水。被罩材质不太舒服，被子很薄。吹风机出风口有很多大片的棉絮和灰尘。洗漱池是两个开关，一边热水一边凉水，想用温水只能两个同时开，不好调试到温度正好。

2026-07-08 • via Nuitee