SpringHill Suites by Marriott Winston-Salem Hanes Mall

Hotels
•
SpringHill Suites
8.4 (353 reviews)
1015 Marriott Crossing Way , Winston-Salem , us
+13367650190

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Parking
Free Parking
Family rooms
Pets allowed
Staff adhere to local safety protocols
Laundry washed per local authority guidelines
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Comfortable rooms
Friendly and attentive staff
Convenient location
Cons:
Issues with cleanliness
Renovation disturbances
Quality of breakfast varied

Categories

Cleanliness
7.73
While many reviewers noted the cleanliness of the rooms, there were mentions of bugs and some issues related to construction.
Service
9.2
Staff received high praise for their friendliness and attentiveness throughout the stay.
Location
8.74
The location is convenient with nearby dining options and malls - positively noted by guests.
Room Quality
8.19
Rooms were generally described as clean and comfortable, though some noted issues with size and odors.
Amenities
8.22
Guests appreciated the amenities including the pool, although some renovation-related disturbances were noted.
Value for Money
8.68
Many guests felt they received a good experience relative to cost, especially with the included breakfast.
Food and Beverage
7.73
Guests had mixed feelings about the breakfast quality - some enjoyed it, while others found it lacking.
Overall Experience
8.7
Despite some concerns, many guests expressed an overall positive experience and willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 13:10

Property Description

Modern Rooms with Entertainment Amenities
The hotel in Winston-Salem offers stylish rooms equipped with 32-inch flat-screen TVs and convenient pantry areas. Stay connected with free Wi-Fi available throughout the property.

Fitness and Relaxation Facilities
Enjoy a refreshing dip in the indoor pool or break a sweat at the on-site gym furnished with top-notch cardiovascular machines and free weights. Unwind under the sun on the outdoor terrace for a tranquil experience.

Convenient In-Room Features
Each guest room is furnished with a small refrigerator, microwave, and tea/coffee-making facilities for added comfort. Wind down by watching cable channels on the 37-inch flat-screen TVs provided.

Book your stay at SpringHill Suites by Marriott Winston-Salem Hanes Mall for a delightful and comfortable experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CLT

Property Policies

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.4
Based on 353 reviews
Cleanliness: 7.73
Service: 9.2
Location: 8.74
Room Quality: 8.19
Amenities: 8.22
Value for Money: 8.68
Food and Beverage: 7.73
Overall Experience: 8.7
S
Shelley • solo_traveller • us
10
Very nice hotel and staff
Pros:

The hotel was clean and the staff was very friendly.

Cons:

I didn't care for the location. It was a bit farther out in Winston-Salem than I was wanting to be. The breakfast ran out fast and I didn't have time to wait for more of a selection. The staff were making more.But it was a great stay.

2026-07-07 • via Nuitee
M
Marc • solo_traveller • us
9
Pros:

Clean with friendly staff. Conveniently located near I-40. Walkable to a few restaurants.

2026-07-07 • via Nuitee
B
Ben • couple • us
9
This hotel isn't fancy, but more than adequate for a couple of nights.
Pros:

Breakfast was great. Lots of variety.

Cons:

Workout room was tiny and lacking in any equipment except one bench, some free weights and about 5 cardio devices.

2026-06-17 • via Nuitee
J
Jamesha • solo_traveller • us
8
Pros:

Cleanliness and value

Cons:

Ice machine broken on multiple floors

2026-06-15 • via Nuitee
S
Shaneka • couple • us
10
And my stay was every good and I will be coming bac again
Pros:

Hey the people was so every nice too me

Cons:

And I do appreciate your service

2026-06-09 • via Nuitee
L
Lisa • solo_traveller • us
10
2026-05-17 • via Nuitee
D
Dana • couple • us
4
2026-05-14 • via Nuitee
J
James • couple • us
8
Pros:

Location

Cons:

No hot tub with pool

2026-05-10 • via Nuitee
L
Lacy • couple • us
7
Pros:

The lobby was nice.

Cons:

The bar was closed because of not enough staff so it was BOYB - which turned into people sitting all around the lobby and pool with cases of beer and bottles of liquor. I took my kids to the pool and they had an armed security guard at the entrance saying adults only after 8pm and there was a wild looking party happening. I asked for a restaurant recommendation and was told Popeyes 🤣

2026-05-08 • via Nuitee
T
Toby • solo_traveller • us
7
2026-05-04 • via Nuitee
Y
yitsonlyme • solo_traveller • us
9
Pros:

Location was great
Nicely maintained
Good breakfast offered

Cons:

The operating of the television, poor channel/program information and sluggish.

2026-05-04 • via Nuitee
A
Arnaldi • solo_traveller • us
10
2026-04-29 • via Nuitee
W
William • couple • us
5
2026-04-26 • via Nuitee
M
Martha • solo_traveller • us
10
2026-04-26 • via Nuitee
A
Ariel • solo_traveller • us
2
One & Done
Pros:

The location was convenient.

Cons:

I traveled from FL to NC to clear my storage and was looking forward to the pool & having breakfast before I hit the road. I wasn't able to enjoy the pool due to a group of screaming kids with no adult. The screaming could be heard at the front desk but they didn't care enough to say anything. So I went to take a shower & the drain didn't work so now the water is above my feet. I show front desk they reach out to someone but no one comes. Lastly breakfast started too late to catch so all in all it was a waste of money. The price i paid was not worth it but I appreciate the experience so I know to never return .

2026-04-25 • via Nuitee
E
Evangeline • family_with_children • us
10
This is the place I would rather stay when I go to Winston Salem. It’s quiet. In a great location. It is very clean. The
Pros:

I love everything about the property.

Cons:

There was nothing I didn’t like about the property. I love staying here with my family.

2026-04-09 • via Nuitee
S
Shaneka • solo_traveller • us
10
Hey you all trest with respect
Pros:

Hey I love the property it’s beautiful

Cons:

And I’m kept coming bac

2026-04-08 • via Nuitee
K
KENNETH • couple • us
10
Staff made us feel welcome for our short stop while traveling to the next destination.
Pros:

Close to everything we needed, clean, quiet, nice areas for pets.

2026-04-08 • via Nuitee
C
Christian • couple • us
10
2026-04-07 • via Nuitee
K
Karen • couple • us
10
Excellent Winston Salem stay
Pros:

We love coming here. Beautiful hotel, clean , great value and wonderful customer service
Great location too

2026-04-05 • via Nuitee