Kristal

Hotels
7.1 (2374 reviews)
Cauce, s/n , Torremolinos , ES
+34 952 37 16 93

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Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
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Review Highlights

Pros:
Central location
Good value for money
Cons:
Lack of comfort in rooms
Inadequate food quality

Categories

Cleanliness
6.43
Some guests indicated cleanliness was satisfactory, but issues were raised regarding room comfort and noise.
Service
7.4
Mixed reviews on service quality, with some positive mentions but also complaints about responsiveness.
Location
8.44
Multiple reviews praised the central location, highlighting convenience.
Room Quality
5.89
Complaints about room comfort and noise issues were prevalent.
Amenities
6.92
Basic amenities were mentioned; some guests felt they met expectations for the price.
Value for Money
8.38
Guests recognized the hotel as good value considering the prices.
Food and Beverage
6.43
Negative feedback about the quality of food at breakfast; deemed insufficient.
Overall Experience
6.9
Guests had varied experiences, with a mix of positives and negatives contributing to a moderate satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 08:13

Property Description

Luxurious Stay in the Heart of Torremolinos

Roof Terrace and Restaurant
Experience the beauty of Torremolinos from our roof terrace, indulge in delicious meals at our restaurant, and unwind at the bar.

Comfortable Rooms with Amenities
Relax in rooms equipped with air conditioning, telephone, and private bathrooms with a bathtub for your convenience.

Convenient Location
Explore the vibrant surroundings with shops, restaurants, and bars at your doorstep. With the beach just 600 meters away and attractions like Aqualand a short drive, Kristal is the perfect choice for your stay.

Book now for an unforgettable experience at Kristal Hotel in Torremolinos!

Important information:

Please note the reservation must be paid at check-in.

American Express is not accepted as a method of payment.

The property reserves the right to pre authorize guests credit cards once the reservation is confirmed.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AGP

Location

Guest Reviews

7.1
Based on 2374 reviews
Cleanliness: 6.43
Service: 7.4
Location: 8.44
Room Quality: 5.89
Amenities: 6.92
Value for Money: 8.38
Food and Beverage: 6.43
Overall Experience: 6.9
A
ANTONY • extended_group • gb
8
2026-09-20 • via Nuitee
J
Jimenez Herrera • solo_traveller • es
1
Pésimo
Pros:

Situado muy buena

Cons:

Las camas pésimas los colchones de muebles de hace más de 20 años mínimo vaya ,las ahomoda pésima también malísima, las sábanas sucias, las paredes con telaraña grandísimas, el cuarto de baño bueno no estaba tan mal de limpieza pero incómodo de situación de váter.

2026-09-19 • via Nuitee
S
Sven • solo_traveller • es
9
Repito
Pros:

Central, grande y tranquilo y bañera

Cons:

Aire acondicionado no funcionaba, no han quitado basura(cartón de pizza)

2026-09-18 • via Nuitee
J
José Luis • solo_traveller • es
1
2026-09-18 • via Nuitee
M
Mark • couple • gb
10
2026-09-18 • via Nuitee
M
Mark • couple • gb
10
2026-09-18 • via Nuitee
I
Inmaculada • couple • es
7
Pros:

El trato del personal

Cons:

Súper antiguo. La habitación era grande pero muy muy antiguo todo

2026-09-18 • via Nuitee
R
Rheanne • couple • ca
3
I would never return
Pros:

Reception staff were very helpful and friendly. Good location as well. After travelling almost 30 hours, I appreciated the helpful directions and assistance at the door.

Cons:

Bedsheets were not clean and the room had a strange smell. The staff at the restaurant were extremely rude and made me feel very unwelcome. I admit I arrived to breakfast late because I misunderstood the time told to me but I still arrived shortly before 10am. They refused to serve me any coffee or juice and then they told me I had 5 minutes to eat before I had to leave. I felt uncomfortable with them glaring at me so I decided to take my plate to my room but one woman came after me yelling down the hallway and told me I couldn’t take the food away so I had to return and eat quickly while they began to turn the lights off around me and stare. I only ate half my plate. The whole experience was very upsetting.

2026-09-18 • via Nuitee
C
Cristina • couple • es
8
Buena ubicación y ambiente
2026-09-17 • via Nuitee
P
Phikria • solo_traveller • de
4
Cons:

https://maps.app.goo.gl/yKvcCTn4XSa9vCD18

es ist diese Adresse in der Realität und nicht das, was offiziell angegeben ist.

2026-09-17 • via Nuitee
M
Matiss • solo_traveller • lv
1
This a bed bug hotel, dirty place.
Pros:

Absolutely nothing

Cons:

One of the worst hotels I have ever stayed at. The hotel staff have a complete “don’t care” attitude.

The hotel is infested with bed bugs, just look at the previous reviews. I woke up around midnight to find bed bugs crawling all over me. I immediately went downstairs to reception, but they told me they had no rooms available because the hotel was fully booked. There was no apology, no concern, and no attempt to properly resolve the situation.

I had no choice but to leave the hotel at 1am . I also submitted a formal complaint and will take the matter further if it is not resolved appropriately.

What was even more disappointing was that the staff tried to blame me and insisted that there were no bed bugs in the hotel.
I categorically advise against staying at this hotel unless you like bed bugs

2026-09-17 • via Nuitee
J
Juha • solo_traveller • fi
9
Mukava hotelli
Pros:

Oli kylpyamme, jossa oli myös tulppa. Tarjolla oli hammastahnaa, kampa, hiustenkuivain ja pyyhkeitä. Ilmastointi toimi.

Cons:

Ulko-ovi lukittiin yöksi, siivous ei ollut kovin ihmeellinen, toinen hissi ei toiminut.

2026-09-17 • via Nuitee
P
Piotr • solo_traveller • pl
8
Pros:

W zasadzie najbardziej lokalizacja

Cons:

Disyc ponure wnetrze, brak okien z widokiem

2026-09-17 • via Nuitee
T
TOMAS • solo_traveller • es
7
Bien pero ruidoso
Pros:

El trato

Cons:

El ruido tanto en los pasillos como el exterior, algo exagerado

2026-09-17 • via Nuitee
A
Asim • solo_traveller • es
8
2026-09-16 • via Nuitee
H
Hazel • solo_traveller • ae
6
2026-09-16 • via Nuitee
J
JC Navarro • solo_traveller • co
8
Pros:

Ubicación

Cons:

No agua caliente, ni tv

2026-09-16 • via Nuitee
V
Vahid • couple • gb
5
2026-09-15 • via Nuitee
D
DAVID • couple • es
9
2026-09-15 • via Nuitee
J
JOSE ALONSO • couple • es
8
Hotel con la mejor relación calidad-precio, en una ubicación excepcional
Pros:

Lo mejor, la ubicación y la comodidad de las camas. La habitación era espaciosa y el baño tenía bañera.

Cons:

No había nevera en la habitación, y había que pagar una fianza dre 10 euros para obtener el mando de la TV.

2026-09-15 • via Nuitee