Hilton Garden Inn Omaha East/Council Bluffs

Hotels
•
Hilton Garden Inn
8.2 (238 reviews)
2702 Mid American Drive , Council Bluffs , US
+1 712-309-9000

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Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Great location
Easy check-in
Cons:
Outdated room furnishings
Plumbing issues
Inadequate security features
Limited parking

Categories

Cleanliness
7.73
Some reviews noted cleanliness issues, such as plumbing leaks and small pillows.
Service
9.2
Multiple reviews praised the friendliness and helpfulness of the staff.
Location
8.74
Proximity to the convention center and casino was appreciated by guests.
Room Quality
7.19
Several guests mentioned outdated beds and bedding, and some problems with room amenities.
Amenities
7.72
Mixed feelings on amenities; some guests preferred individual toiletries over pump dispensers.
Value for Money
8.18
Overall value was considered reasonable, especially with positive notes on location.
Food and Beverage
8.43
No specific feedback on food and beverage, assumed standard quality for this hotel tier.
Overall Experience
8.4
Guests expressed overall satisfaction, balancing some complaints with positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 09:53

Property Description

Luxurious Accommodations
Indulge in comfort and style at the Hilton Garden Inn Omaha East/Council Bluffs. Each room is equipped with modern amenities including a flat-screen LCD TV, iPod docking station, microwave, mini-refrigerator, and coffee maker.

Convenient Facilities
Enjoy a range of facilities during your stay, such as an indoor pool, fitness room, on-site dining at 3 restaurants, and free high-speed internet access. The hotel also offers on-site laundry facilities, room service, and a gift shop for your convenience.

Prime Location
Located just a short walk from the Horseshoe Casino, and minutes away from attractions like the Omaha Henry Doorly Zoo, Rosenblatt Stadium, and the Joslyn Art Museum, our hotel is the perfect choice for both leisure and business travelers.

Book now for an unforgettable stay at the Hilton Garden Inn Omaha East/Council Bluffs!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: OMA

Location

Guest Reviews

8.2
Based on 238 reviews
Cleanliness: 7.73
Service: 9.2
Location: 8.74
Room Quality: 7.19
Amenities: 7.72
Value for Money: 8.18
Food and Beverage: 8.43
Overall Experience: 8.4
J
Jeanne • solo_traveller • us
9
Delightful stay in every way one would expect ----- except no complimentary breakfast!
Pros:

I only had "take out" coffee for breakfast. Was disappointed that a complimentary breakfast was NOT provided. Was also surprised, as that is seldom the scenario with all my traveling. The mattress and pillow were A++++++++!! I forgot to ask someone at the desk what brands they were. A very, very relaxing sleep. Sweet dreams began within seconds of hitting the pillow. Loved the fluffy white towels, too! Everyone was exceptionally nice, professional and helpful.

Cons:

see above - breakfast

2026-09-16 • via Nuitee
F
Franklin • solo_traveller • us
10
2026-09-14 • via Nuitee
S
Sonja • solo_traveller • us
8
2026-09-13 • via Nuitee
J
Julie • extended_group • us
8
2026-09-08 • via Nuitee
K
keith • couple • us
10
Pros:

We did not eat breakfast

Cons:

There was not anything we did not like about our stay.

2026-09-06 • via Nuitee
R
Roger • couple • us
9
Very good.
Pros:

Did not eat. Stayed the night before surgery

Cons:

Liked everything

2026-09-04 • via Nuitee
L
Lori • couple • us
10
Pros:

Friendly staff

Cons:

N/A

2026-08-26 • via Nuitee
K
Keith • solo_traveller • us
10
Pros:

Comfy and clean roo.

Cons:

Have to pay for breakfast

2026-08-21 • via Nuitee
J
Johnny • couple • us
10
Great stay
Pros:

Everything

2026-08-16 • via Nuitee
J
Johnny • couple • us
10
Nice hotel
Pros:

Close to everything, clean, staff were sweet, lots of options to eat in the area.

Cons:

N/A

2026-08-16 • via Nuitee
J
James • solo_traveller • us
10
Swindell 22nd Anniversary
Pros:

We really enjoyed the room, the indoor pool, the restaurant and the staff.

Cons:

The only thing I didn't like was the pillows, but that is a personal preference. I loked everything else.

2026-08-15 • via Nuitee
R
Rachel • couple • us
7
2026-08-13 • via Nuitee
B
Bill • couple • us
10
2026-08-13 • via Nuitee
R
Ruby • solo_traveller • us
7
Quick overnight
Pros:

How friendly everyone was at all hours! Very clean and beautiful despite a little renovations happening.

Cons:

The bed was really firm.

2026-08-12 • via Nuitee
E
Eva • extended_group • us
8
Everything was great outside of manager who was not on property not wanting our (of 6) taken care of
Pros:

The friendly associates

Cons:

The breakfast we prepaid for. The server was late for work but the problem was the manager. Manager didn’t want one of the check-in associates to take our order so we could get served and one our long road trip home.

2026-08-11 • via Nuitee
W
Whitney • couple • us
10
2026-08-08 • via Nuitee
C
Christina • solo_traveller • us
9
2026-08-03 • via Nuitee
C
Cindy • solo_traveller • us
10
2026-08-02 • via Nuitee
J
Joni • family_with_children • us
10
Pros:

Nice comfortable rooms, good space. Black out shades were awesome. Restaurant on site was good.

Cons:

Only thing missing was hot tub,
no free breakfast - spent more than planned on

2026-07-25 • via Nuitee
D
Darryl • couple • us
5
Might try again in the winter. Too hot this trip
Pros:

Good location for what we were there for. Casino and Bass Pro. Staff friendly and the place was clean.

Cons:

The first room we got stuck in was hit upon arrival. My wife turned the temp down and we left to the casino. When we returned, the room was hotter than before so front desk changed rooms for us. Better but not by much. Filters need to be changed. All dirty and almost plugged.

2026-07-22 • via Nuitee