Hilton Garden Inn Omaha East/Council Bluffs

Hotels
•
Hilton Garden Inn
8.2 (223 reviews)
2702 Mid American Drive , Council Bluffs , us
+1 712-309-9000

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Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Great location
Easy check-in
Cons:
Outdated room furnishings
Plumbing issues
Inadequate security features
Limited parking

Categories

Cleanliness
7.73
Some reviews noted cleanliness issues, such as plumbing leaks and small pillows.
Service
9.2
Multiple reviews praised the friendliness and helpfulness of the staff.
Location
8.74
Proximity to the convention center and casino was appreciated by guests.
Room Quality
7.19
Several guests mentioned outdated beds and bedding, and some problems with room amenities.
Amenities
7.72
Mixed feelings on amenities; some guests preferred individual toiletries over pump dispensers.
Value for Money
8.18
Overall value was considered reasonable, especially with positive notes on location.
Food and Beverage
8.43
No specific feedback on food and beverage, assumed standard quality for this hotel tier.
Overall Experience
8.4
Guests expressed overall satisfaction, balancing some complaints with positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 09:53

Property Description

Luxurious Accommodations
Indulge in comfort and style at the Hilton Garden Inn Omaha East/Council Bluffs. Each room is equipped with modern amenities including a flat-screen LCD TV, iPod docking station, microwave, mini-refrigerator, and coffee maker.

Convenient Facilities
Enjoy a range of facilities during your stay, such as an indoor pool, fitness room, on-site dining at 3 restaurants, and free high-speed internet access. The hotel also offers on-site laundry facilities, room service, and a gift shop for your convenience.

Prime Location
Located just a short walk from the Horseshoe Casino, and minutes away from attractions like the Omaha Henry Doorly Zoo, Rosenblatt Stadium, and the Joslyn Art Museum, our hotel is the perfect choice for both leisure and business travelers.

Book now for an unforgettable stay at the Hilton Garden Inn Omaha East/Council Bluffs!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: OMA

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.2
Based on 223 reviews
Cleanliness: 7.73
Service: 9.2
Location: 8.74
Room Quality: 7.19
Amenities: 7.72
Value for Money: 8.18
Food and Beverage: 8.43
Overall Experience: 8.4
J
Joni • family_with_children • us
10
Pros:

Nice comfortable rooms, good space. Black out shades were awesome. Restaurant on site was good.

Cons:

Only thing missing was hot tub,
no free breakfast - spent more than planned on

2026-07-25 • via Nuitee
D
Darryl • couple • us
5
Might try again in the winter. Too hot this trip
Pros:

Good location for what we were there for. Casino and Bass Pro. Staff friendly and the place was clean.

Cons:

The first room we got stuck in was hit upon arrival. My wife turned the temp down and we left to the casino. When we returned, the room was hotter than before so front desk changed rooms for us. Better but not by much. Filters need to be changed. All dirty and almost plugged.

2026-07-22 • via Nuitee
A
Alison • family_with_children • us
8
Pros:

Kind staff.

Cons:

Was no breakfast included as advertised. Which was the whole reason I chose that hotel.

2026-07-15 • via Nuitee
G
Genevieve • family_with_children • us
9
2026-07-07 • via Nuitee
G
Gustafson • solo_traveller • us
9
Pros:

Had a great stay. Will be back again on Augustb 28th. That will be my 3rd stay in Council Bluffs Hilton Garden Inn in 2026.

Cons:

Can't think of anything.

2026-07-06 • via Nuitee
J
Jose • family_with_children • us
10
Very confortable to stay with kids
Pros:

Property was clean

Cons:

Everything was good

2026-05-30 • via Nuitee
B
BreeAnna • extended_group • us
9
2026-05-26 • via Nuitee
M
Martha • couple • us
9
Will stay again
Pros:

Clean comfortable convenient quiet

Cons:

No free breakfast

2026-05-22 • via Nuitee
3
398traciek • Couples
2
Nightmare wedding anniversary stay
Pros:

The entire parking lot was tore up...had to walk a long way...1 week before we arrived my husband got an email saying some construction...the toilet paper was so thin and rough we had to buy our own...2 bottles water in room but for free for diamond members otherwise $3...i contacted them weeks in advance for a Celebration package no response...the only good part was the waitress in the cafe...she was so kind and amazing...the front desk zero friendliness and a half ass i am sorry ...we will never stay there again...they made No effort what so ever about our dissatisfaction with the whole stay...we were not the only ones complaining about the tore up parking lot.

2026-05-16 • via Tripadvisor
M
Monty • solo_traveller • us
9
2026-05-10 • via Nuitee
S
Susan • solo_traveller • us
10
2026-04-27 • via Nuitee
M
Mary Grace • family_with_children • us
10
2026-04-04 • via Nuitee
T
Taylor • family_with_children • us
7
Pros:

Staff was great

Cons:

Pool is way small

2026-03-30 • via Nuitee
K
Kelly • couple • us
9
2026-03-30 • via Nuitee
K
Kelly • couple • us
9
2026-03-30 • via Nuitee
Z
ZEYAD • couple • us
9
2026-03-23 • via Nuitee
A
Angel • family_with_children • us
7
2026-03-20 • via Nuitee
B
Bill • solo_traveller • us
8
2026-03-16 • via Nuitee
T
Tia • solo_traveller • us
10
Pros:

The room was great!

2026-03-06 • via Nuitee
S
Shannon • extended_group • us
10
2026-02-24 • via Nuitee