Sanctuary Lodge, A Belmond Hotel, Machu Picchu

The Belmond team is amazing and made it possible for us to visit Machu Picchu on two different days. The location is unbeatable, and the hotel’s facilities are outstanding.

This property falsely advertises that guests have dawn access to Machu Pichu. I paid $10,500 for one night for four rooms based on this advertised information. Guests do NOT have any special access to the ruins whatsoever. In addition, the hotel is interesting, because it’s the former research facilities, but the hotel isn’t great at all. The service and food are good but this is otherwise a massive disappointment.

Minha melhor experiência hoteleira. O profissionalismo, educação e simpatia dos funcionários são algo fora da curva. Muitas amenidades, menu de travesseiro, restaurante e serviços de gastronomia impecáveis. Vista para a cordilheira. A sensação de passar a noite no meio da Amazônia peruana é indescritível. Sem falar, de fato, que o acesso a Machu Picchu fica do lado.

tolle Lage, tolle Leute, mäßiges Hotel

The location is right at the entrance to Machu Picchu - couldn't be better. The staff went above and beyond to make our stay pleasurable. I would like to single out Wilson who served our dinner and explained everything so clearly. He also demonstrated how to make a delicious Peruvian chili pepper sauce, which I will try when I get home.

Food, drinks and service, such an experience. Russel and Herbert were very attentive and even made the spicy sauce table side after we mention we like spicy. There are hummingbird showing up occasionally by the windows, the whole place is beautiful. Highly recommended

The best service I’ve ever had including the US, Columbia, Peru, etc. Diego was amazing, remembered our names and took care of us the entire time. The items were amazing and so were the drinks (for us the juices). On top of that the desert was light and amazing. Diego is a great server I recommend him!! Only thing I’d say is menu is slightly small but the flavor packs a punch and I think helps them keep quality control good or something like that. View was amazing as well.

Amazing service by Jesus and the rest of the Sanctuary Lodge Tampu restaurant crew. Amazing food and peaceful environment. Highly recommended.

Every staff member was kind and helpful; special shout out to Beran and Araceli in the dining room-- they made the delicious food even better with their service! After spending hours ascending Machu Picchu, it's such a treat to walk into the calm Sanctuary Lodge and be offered a cool hand towel to freshen up right away. The room with a patio was a lovely way to relax after a strenuous climb. The grounds were beautiful as well.

It is the only way to go. We were recommended from another traveler to stay there and they were absolutely right The staff makes every aspect of your stay, a beautiful experience if you can afford it, get a room with a Terrace and have breakfast on your decklooking at the Cloud forest in the mountains.

The stay at Sanctuary Lodge was a unique and unforgettable experience. We felt truly cherished, and the stay exceeded all our expectations. The hotel’s commitment to pampering its guests was evident. I would especially like to highlight the cordiality, kindness, and exceptional attention of Antony Rams Atayupanqui, an outstanding, top-tier professional.

Excellent service. Brehan Martinez went above and beyond. We are here for our wedding anniversary and the experience has been excellent.

Her şey mükemmeldi, lokasyon , atmosfer , hizmet , yemekler , misafirperverlik , bahçesi , manzarası , organize olmaları , her ihtiyacımızı daha biz istemeden karşılamaları, gerçekten harika bir deneyimdi.

We enjoyed a delicious lunch here at the Sanctuary Belmond Machu Picchu. The Pisco sour to start was exceptional and totally delicious. Would highly recommend the green mango and shrimp salad which was superb. The service was excellent, warm , friendly and attentive . I would highly recommend this wonderful hotel .

The food was amazing and thr service from our waiter John Joseph was top notch. He was extremely courteous and professional.

Russell created a lovely experience for us and we only stopped by for about an hour! Served us ice cream, taught us about the different fruits from the region and allowed us to sample cocoa from his family farm. Incredible!

Exceptional service at Sanctuary Lodge! Russel’s passion for cacao was inspiring, and Joshimar’s mocha—the best I’ve had in Peru—was unforgettable. Thank you ❤️❤️

We would highly recommend staying at the Sanctuary Lodge. It was very beautiful and the team was very welcoming. We especially enjoyed our Belmond provided tour guide, Hugo, he was very passionate and knowledgable. In the end, we felt like a group of old friends.