Hilton Garden Inn Jacksonville Downtown Southbank

Hotels
•
Hilton Garden Inn
8.2 (756 reviews)
1201 Kings Avenue , Jacksonville , US
+1 904-396-6111

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Comfortable rooms
Convenient location
Cons:
Slow check-in service
Noise from other rooms

Categories

Cleanliness
7.91
Overall good cleanliness mentioned, though no specific praises or negatives.
Service
8.38
Staff were friendly and helpful, notable mentions of Rose and Lillie at the front desk.
Location
8.42
Good location for reaching multiple places quickly.
Room Quality
7.87
Rooms were comfortable and clean.
Amenities
8.4
Breakfast available in hotel and covered parking.
Value for Money
8.06
Standard quality for this hotel tier.
Food and Beverage
8.41
Breakfast options allowed guests to choose their preferences.
Overall Experience
8.18
A generally excellent experience, with mention of returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:52

Property Description

Luxurious Stay in San Marco

Outdoor Pool and Hot Tub: Enjoy a relaxing dip in our outdoor pool or unwind in the hot tub after a busy day exploring Jacksonville.

Modern Amenities: Stay connected with free Wi-Fi, catch your favorite shows on a flat-screen TV with HBO, and listen to music with the iPod docking station in every room.

Convenience at Your Fingertips: Take advantage of our gym, business center, laundry facilities, and on-site cash machine for a hassle-free stay.

Experience comfort and convenience at Hilton Garden Inn Jacksonville Downtown Southbank. Book now for an unforgettable stay!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Location

Guest Reviews

8.2
Based on 756 reviews
Cleanliness: 7.91
Service: 8.38
Location: 8.42
Room Quality: 7.87
Amenities: 8.4
Value for Money: 8.06
Food and Beverage: 8.41
Overall Experience: 8.18
P
Peter • solo_traveller • us
9
Great location, clean with a very, very, very accommodating staff… Very well done
Pros:

Sevda. The front desk person…. she went above and beyond at every turn. But an outstanding employee.

2026-09-16 • via Nuitee
P
Peter • couple • us
9
Pros:

Sevda she works at the Front desk was outstanding went above and beyond at every turn she should be promoted as soon as possible. Outstanding employee made your company look very good.

2026-09-14 • via Nuitee
C
Cauila • couple • us
10
2026-08-31 • via Nuitee
S
Stacey • solo_traveller • us
10
Nice hotel and great location for a Jaguar’s game
Pros:

I loved that the Gameday express bus picked up at my property

Cons:

There were charges for everything. The pet fee was outrageous. I travel with my dog all the time and I was charged 3 txs the normal rate and I never knew what that charge was till check in. It is not posted on website anywhere. I was even charged for parking and there was a charge for breakfast. A one night stay ended up costing me $100 more than expected and was not a good deal at all. Definitely not worth what I paid for a 1 night stay. The hallway of my floor had not been vacuumed.

2026-08-30 • via Nuitee
S
Sherif • family_with_children • au
9
2026-08-29 • via Nuitee
M
Marsha Mo • solo_traveller • us
10
Nice Hotel
Pros:

We loved our room! It was a corner unit with 3 large windows on the 7th floor with a beautiful view. Bed was very comfortable and the bathroom was very nice with a large walk in shower.

2026-08-25 • via Nuitee
J
John & Natalie • couple • us
10
We will be back. Customer service absolutely excellent!
Pros:

Everything!

Cons:

It was fabulous.

2026-08-18 • via Nuitee
D
Dirk • solo_traveller • de
6
2026-08-03 • via Nuitee
F
flowers • couple • us
10
2026-07-25 • via Nuitee
J
Jarvis • couple • us
10
2026-07-20 • via Nuitee
A
Anthony • solo_traveller • us
3
Pros:

NA

Cons:

Yall charged me for parking and I didnt even park

2026-07-09 • via Nuitee
C
Christopher • extended_group • us
9
My stay is always great they just need to take care of things being charged to your room
Pros:

It was great

Cons:

Some one charged room service to my room and parking took me 3 day to get this taken care of I didn't like that at all

2026-07-05 • via Nuitee
G
Glenda • couple • us
10
2026-06-29 • via Nuitee
A
Aresryu • solo_traveller • us
9
Excellent location and great amenities.
Pros:

Location and amenities.

Cons:

Found trash on room floor (small cookie) from previous guest.

2026-06-27 • via Nuitee
L
Lisa • couple • gb
9
Lovely place if you want a lazy few days.
Pros:

The location was good and the staff were very friendly especially Jose.

Cons:

Not much close by.

2026-06-25 • via Nuitee
J
J491MXkevinw • Friends getaway
10
Customer service
Pros:

SEVDA!!! Is the goat. At my stay she made sure I was perfectly fine and made sure my room was good. (Which it was) Ms. Sevda will get you right

2026-06-21 • via Tripadvisor
H
Heather • couple • us
10
2026-06-13 • via Nuitee
T
tanya • couple • us
8
We enjoyed our stay during the Ironman .
Pros:

Front desk staff, location

Cons:

Needs some updating

2026-06-01 • via Nuitee
K
Kim • solo_traveller • us
8
2026-05-29 • via Nuitee
T
tc3399 • Business
8
decent, not sure about neighborhood
Pros:

The hotel was ok, but I'm not sure I would walk around the neighborhood after dark.

2026-05-27 • via Tripadvisor