Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Noise issues
Cleanliness concerns

Categories

Cleanliness
6.89
Several remarks on the room being dirty and mould present in the shower.
Service
9.36
The staff received positive remarks, consistently described as great and lovely.
Location
9.4
Multiple reviews highlighted the excellent location close to Surfers Paradise and attractions.
Room Quality
7.85
Mixed feedback on room size and amenities, some positives, but issues with noise and cleanliness.
Amenities
7.38
Amenities had some positives; however, the pool area was described as run-down.
Value for Money
9.34
Guests felt they received good value for their stay, particularly given the location and spacious rooms.
Food and Beverage
8.89
No specific feedback, assumed standard quality for this hotel tier.
Overall Experience
8.86
General consensus indicates a good experience with a few notable concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 05:35

Property Description

Modern Boutique Accommodation
The Island in Surfers Paradise offers modern boutique accommodation with air-conditioned rooms featuring balconies with stunning city, mountain, or pool views. Each room is equipped with a flat-screen TV, kettle, and a private bathroom with complimentary toiletries.

Vibrant Dining and Entertainment
Guests can unwind at the popular Rooftop Bar or indulge in delectable dishes at Goldie restaurant and bar. The hotel's sun terrace and pool provide the perfect spots to relax. Additionally, the bustling nightlife, eateries, and shops of the Gold Coast are just a short stroll away.

Convenient Location
Situated in the heart of Surfers Paradise, The Island is conveniently close to attractions like the Casino and Pacific Fair Shopping Centre. With free WiFi and Gold Coast Airport nearby, this hotel offers the ideal blend of comfort and convenience.

Ready to experience the vibrant charm of The Island? Book your stay now and make unforgettable memories!

Important information:

Please note that there is a 1.6% surcharge when you pay with a Visa, Mastercard or American Express credit card. Please note that The Island does not accept cash as a form of payment.

All guests must present a valid credit card and photo id on arrival at the hotel to check in. An AUD 100 per night pre-authorization will be held for incidental charges.

Guests under the age of 18 can only check in with a parent or official guardian, Over the Schoolies weeks held annually on the Gold Coast, 21yrs is the minimum age of check in.

Please note that this property has a strict 'No Party Policy'.

We do not have any policies, procedures or resources in place to accommodate the unique needs of school graduates during the annual "Schoolies Week" period. We do not have adequate resources to engage qualified security personnel to guarantee the safety, comfort and convenience of school graduate guests during this period. We reserve the right to refuse entry to guests who are school leavers.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Bar is closed from 2026-12-25 until 2026-12-25
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: BNE

Location

Guest Reviews

8.5
Based on 2298 reviews
Cleanliness: 6.89
Service: 9.36
Location: 9.4
Room Quality: 7.85
Amenities: 7.38
Value for Money: 9.34
Food and Beverage: 8.89
Overall Experience: 8.86
B
Brian • solo_traveller • au
9
Great location, very clean and quiet
Pros:

Easy check in. The room was spotless and very quiet. Great view and in an excellent location in the heart of Surfers Paradise. Very easy to get around. Would recommend for mid value accommodation

2026-09-17 • via Nuitee
A
Ayah • extended_group • au
9
9/10 stay. PRIME location. Great value. Clean, elegant, chic. Would definetely come back here.
Pros:

The staff were EXTREMELY helpful.
We were really desperate for early check in and Anusha/Anushka gladly tried her best to get us in as early as possible with our circumstances. Beyond impressed with how helpful she was with her recommendations for other things too :)) Everything else was also perfect. They were very facilitiating to what we wanted and the location of this place is PRIME. It was clean, efficient and elegant.

Will be recommending this place to anyone coming to gold coast in future.

Cons:

The sink did get clogged at times, along with the shower. I raised this to the desk and they didn't try to compensate me so in future I would appreciate it being solved and that we get moved. This did disadvantage us when using the sink.

2026-09-15 • via Nuitee
R
Rob • couple • au
10
2026-09-14 • via Nuitee
C
Charlotte • couple • au
10
2026-09-14 • via Nuitee
Y
Yaz • solo_traveller • au
10
2026-09-14 • via Nuitee
T
Tayla • couple • au
8
Good stay, great location
Pros:

The complimentary chips, the balcony views on level 9, comfy bed and pillows

Cons:

Sand in the shower and some poor pluming

2026-09-09 • via Nuitee
M
Marcia • couple • au
9
Very happy! Would stay there again 💛
Pros:

Great location!
Modern beach vibe interior.
Pleasant accommodating staff- Michael in particular!

Cons:

The pool was being renovated

2026-09-09 • via Nuitee
P
Pauline • couple • au
7
Good place for the location. Rooms were outdated and the bathroom was so small. Overall you get what you paid for
Pros:

It’s in the city and close to the beach.

Cons:

That the smell was overpowering when enter the room.

2026-09-06 • via Nuitee
N
Natasha • couple • au
5
One night only
Pros:

Location is good

Cons:

Noise - from people in the next room, people above us, street noise and rooftop bar

2026-09-05 • via Nuitee
D
Dawn • couple • au
8
2026-09-05 • via Nuitee
M
Marc • solo_traveller • ch
10
2026-09-04 • via Nuitee
M
Matthew • family_with_children • au
10
The room exceeded our expectations, highly recommended
Pros:

Motel room was a lot larger than we expected. It was nice and spacious, extremely clean. Good quality fittings, entertainment, view. The room exceeded our expectations. Highly recommended. We'll definitely be staying here again.

2026-09-03 • via Nuitee
N
Nia • solo_traveller • au
10
2026-08-30 • via Nuitee
M
Mark • couple • nz
8
A great location handy to all of surfers , clean and great service It looked a bit average from the outside when we fi
Pros:

It was a great central location

Cons:

Nothing

2026-08-30 • via Nuitee
K
Kayla • couple • au
8
2026-08-30 • via Nuitee
J
Janine • couple • au
6
Pros:

Great location

Cons:

The bed was way to hard and was looking forward to the spa but it was all under construction and didn’t know this at time of booking

2026-08-29 • via Nuitee
S
Samanta • solo_traveller • au
4
Pros:

The location

Cons:

The staff wasn't helpful.
I was overcharged $40 dollars without notice.
Parking was not included.

2026-08-24 • via Nuitee
M
MARJA • couple • au
9
Pros:

Good location, nice rooms

Cons:

Nothing really

2026-08-24 • via Nuitee
R
Renaye • family_with_children • au
10
Pros:

Location, central to everything. Room layout, ambiences, my children and I were super impressed.

2026-08-23 • via Nuitee
C
Camilla • couple • au
6
Was alright for 2 nights. But with so many options to choose choose somewhere else.
Pros:

Good location. Nice supply of free water and snacks in the mini bar.

Cons:

It was run down and pretty dirty in all communal areas. The pool wasn’t open. A lot of noise from attached bars.

2026-08-23 • via Nuitee