Queenstown Gateway Apartments

Hotels
7.4 (1228 reviews)
1066 Frankton Road , Queenstown , nz

Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Air conditioning
Family rooms
Express check-in/check-out
Tour desk
Non-smoking throughout
Paid WiFi
Outdoor furniture
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Convenient location
Polite staff
Nearby amenities
Cons:
Poor cleanliness
Overpriced
Inadequate room quality

Categories

Cleanliness
5.23
Numerous complaints about dirty rooms and maintained issues detract from the overall sentiment.
Service
8.7
Inconsistent service with some management issues, but some guests noted polite staff.
Location
9.24
Convenient location with easy access to amenities.
Room Quality
6.69
Negative remarks regarding the quality and comfort of the rooms.
Amenities
7.22
Lack of sufficient kitchen amenities and other facilities mentioned.
Value for Money
6.18
Overall excessive pricing for the quality of accommodation provided.
Food and Beverage
8.23
No direct complaints about food; standard quality for this hotel tier.
Overall Experience
7.7
Mixed experiences with several negative points outweighing the positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 18:24

Property Description

Stunning Lakeside Accommodation
Gateway Apartments offers a picturesque lakeside retreat with self-contained units boasting private patios, just moments from Lake Wakatipu and a short drive from Queenstown Airport.

Convenient Amenities
Enjoy the convenience of free Wi-Fi, air-conditioning, and a complimentary parking spot per apartment. Each unit features a full kitchen, laundry facilities, and a cozy lounge with a flat-screen TV and over 50 satellite channels.

Ideal Location
Situated within walking distance of popular attractions like the Events Centre and the Aquatic Centre, as well as local eateries and shops. The vibrant town centre of Queenstown is a mere 6 kilometers away.

Unwind at our lakeside haven and let our tour desk assist you in booking thrilling local activities, from jet boating to Milford Sound cruises. Plus, don't forget to request your complimentary New Zealand Visitor SIM card for staying connected on the go.

Book your lakeside escape at Gateway Apartments today!

Important information:

Guests 18 years or under can only check in with a parent or official guardian. The legal guardian must provide a current photo ID or proof of guardianship if requested upon check-in.

Please note that this hotel has a strict 'No Party Policy'. Any violation of this policy will result in eviction from the property and additional cleaning fees will be charged.

You must show a valid credit card upon check in. This credit card must be in the same name as the guest's name on the booking confirmation.

Please note that there is a nonrefundable 2.5% charge when you pay with a Visa, MasterCard, American Express.This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: ZQN

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in all areas and charges are applicable.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for NZD 40 per person per night when using an available cot.
    People 2 years old and over stay for NZD 100 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.4
Based on 1228 reviews
Cleanliness: 5.23
Service: 8.7
Location: 9.24
Room Quality: 6.69
Amenities: 7.22
Value for Money: 6.18
Food and Beverage: 8.23
Overall Experience: 7.7
G
Gautham Bhat family_with_children in
10
Great 5 star stay in every aspect.
Pros:

Fantastic location, very close to the airport, fuel station, McDonald's, and even car rental companies. The description was accurate and the hosts were very friendly.

Away from all the traffic to Queenstown and close to many supermarkets and shopping district of Frankton.

Easy get-away by road to both Chirstchurch side as well as Milford side - hardly any traffic.

What more can we ask for?

Cons:

Nothing could've been better! Keep up the good work.
I'm sure many more will like this once they stay here.
Great place to stay.

2026-05-29 via Nuitee
M
Marty solo_traveller nz
8
2026-05-28 via Nuitee
M
manoj Sharma family_with_children nz
3
Overall it wasn’t a comfortable stay for holiday.
Pros:

Location is good and car parking was available. Heat pump facility was also nice.

Cons:

Furniture quality was very poor including dirty utensils. We stayed for two days so no one changed the bed sheets and towels for second day which was not expected. There were no clear guidelines about apartment decoration which cost us another $100 for cleaning fee.

2026-05-28 via Nuitee
K
Kumar family_with_children nz
1
Pros:

The property was good. we had the entire apartment to ourselves. the rooms are upstairs. THe location is quite handy as well. When we arrived, we found the note on the reception door at around 3.00pm directing us to our unit. From then on, the entire stay was marred with unpleasant email exchanges. I was trying to be as polite as I could be but got nothing but flak from other side.

The setting on the microwave was messed up so I sent an email to the contact admin and replay came within half hour. They asked me to press "start button". Surely I had done that and when I explained to them that, they warned me that if they came to fix the microwave and found nothing wrong with it, they will charge me for it! It was not even 5.00PM It was no explanation as to how it works or what I was supposed to do with it. I still made peace and responded to them saying they can fix it the next day and also fix the bulb above the stairs leading upto the rooms as it was not working. the entire first night we used torch to climb up and down between living area and the rooms.

Next morning, We went out and after coming back, both the problems were fixed but my inbox had another email complaining about how they had to call a handyman to change the bulb which costed them money! it claimed the bulb was working and there was nothing wrong with it.

To be honest, if they had just given us the bulb, we could have changed it ourselves but to complain about getting a handyman to change the bulb is a bit unfair! if the bulb is not working, it is not working. we had a 11 month old child and 68 year old traversing through the stairs without light which is easily a hazard.

Place itself was clean and stay otherwise was good. May be they need to change the way they speak to guests. a little empathy can go a long way in improving ratings on BDC.

Cons:

Communication can be lot more respectful especially when the person is being accommodative.

2026-05-28 via Nuitee
B
Blair extended_group nz
10
2026-05-27 via Nuitee
J
JUSTINE solo_traveller nz
9
Pros:

Everything was lovely

Cons:

I am a light sleeper so the hummm of the chiller was a bit noisey, but thats my fault for not taking ear plugs

2026-05-27 via Nuitee
M
Marc solo_traveller nz
10
Pros:

Great location, and great price. Very comfortable and spacious

Cons:

Nothing

2026-05-26 via Nuitee
R
Romesh extended_group au
1
2026-05-26 via Nuitee
V
Vikas family_with_children au
2
Pros:

I booked for 2 adult and two kids , I asked for coat which was free they changed for that even though we didn't use.

Cons:

Overpriced

2026-05-22 via Nuitee
N
Nea!djo extended_group nc
9
IDEALE pour une semaine
Pros:

C'est pas loin de frankton bus...donc pour se déplacer quand on a pas de voiture et avoir le choix des lignes c'est top.

Cons:

RAS

2026-05-21 via Nuitee
M
Malcolm solo_traveller nz
10
2026-05-21 via Nuitee
A
Arrol solo_traveller nz
7
Pros:

No utensils to eat with or plates

2026-05-20 via Nuitee
G
glennise solo_traveller nz
7
Pros:

pressure in the shower was exceptional

2026-05-20 via Nuitee
J
Jean Mark couple nz
10
2026-05-19 via Nuitee
M
Mark solo_traveller nz
9
2026-05-19 via Nuitee
D
Diane family_with_children nz
7
Good enough
Pros:

A lot of space. Good heat pump. Close to a lot of places to eat. Easy parking.

Cons:

Could have been cleaner. A couple light bulbs didn't work.

2026-05-14 via Nuitee
N
Nepe-Armitt family_with_children nz
9
2026-05-13 via Nuitee
A
Amber couple nz
1
Bad
Pros:

They cancelled my booking and I was stranded

Cons:

No staff no comms took my $ and had no where to stay after driving 4 hours

2026-05-13 via Nuitee
J
Justine couple au
7
Good location, easy parking.
Pros:

Good location, big kitchen and being able to do laundry was a bonus.

Cons:

The second room was locked which I had never before experienced when staying in a self contained apartment. Felt a bit strange.

2026-05-12 via Nuitee
T
Tim solo_traveller nz
6
Great view of the apartment block in front but cheap for QT.
Pros:

Unit 20: Good space. Bed comfortable, good shower. Huge TV once you get it to work. Generous on checkout time.

Cons:

Not overly clean (towels,windows, surfaces), wifi really slow, fully equipped kitchen but no basics like oil, salt, pepper. Toilet flush(unit 20) washard to use and led to a constant water leak from the cistern unless you banged the cover. Car park was under water for this unit.

Frankly the apartment needs a refresh as it is very dated

2026-05-12 via Nuitee