Chicago South Loop Hotel

Hotels
8 (4167 reviews)
11 West 26th Street , Chicago , us
+1 312-225-7000

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Room service
See all facilities

Review Highlights

Pros:
Affordable
Good location
Polite staff
Cons:
Cleanliness issues
Room maintenance problems

Categories

Cleanliness
6.33
Multiple guests reported issues with cleanliness, including dirty rooms and poor maintenance.
Service
8.8
Staff were resourceful and polite, but some experiences varied.
Location
8.84
The location is praised for its access to events and transportation.
Room Quality
6.79
Several guests mentioned problems with heating and cleanliness in the rooms.
Amenities
7.32
General amenities received mixed reviews; some guests appreciated the spa tub, but others found the basics lacking.
Value for Money
9.28
Guests commented on the affordable price relative to their experiences.
Food and Beverage
8.33
No specific complaints about food and beverage, rated standard.
Overall Experience
8.3
Overall experiences were mixed but generally positive; a couple of standout issues were mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 11:59

Property Description

Convenient Location
Located just 3 minutes’ drive from McCormick Place Convention Center, Chicago South Loop Hotel is the ideal choice for both business and leisure travelers looking for a central location in the city.

Luxurious Amenities
Indulge in luxury with rooms featuring a spa bath, flat-screen TV, and iPod docking station. Take advantage of on-site spa services at Kimberly Coleman Salon and stay active at the fitness center.

Nearby Attractions
Explore popular attractions such as Museum Campus, U.S. Cellular Field, and Millennium Park, all just a short drive away from the hotel.

Experience the best of Chicago at Chicago South Loop Hotel - book now for a memorable stay!

Important information:

Please note that different policies will apply when booking 9 rooms or more. Please contact property for details.

The property offers free parking based on availability.

Please be advised that the hotel's restaurant and bar are currently closed for renovations.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8
Based on 4167 reviews
Cleanliness: 6.33
Service: 8.8
Location: 8.84
Room Quality: 6.79
Amenities: 7.32
Value for Money: 9.28
Food and Beverage: 8.33
Overall Experience: 8.3
5
587cassiev • Friends getaway
2
Subpar
Pros:

I booked this hotel a year ago and was able to check-in before 3pm. This time we were told to wait till 3pm to check-in, mind you other people were getting checked in before then. So we had to wait to unpack our stuff. The elevator was humid and one of them didn’t even work. The bathroom in the lobby did not have soap. The room that we got had a toilet that would leak and leave the floor wet. We weren’t even given hand soap in our hotel room. Will definitely look into other hotel options and avoid this place.

2026-07-25 • via Tripadvisor
A
AJIBOLA • solo_traveller • us
6
Chicago loop hotel
Pros:

The rooms were clean

Cons:

No food no tv and the train was loud every 5 minutes

2026-07-25 • via Nuitee
B
Bonneau-Zani • solo_traveller • us
6
2026-07-25 • via Nuitee
T
Teria • solo_traveller • us
5
2026-07-25 • via Nuitee
A
Adam • couple • us
1
Don’t stay here
Pros:

The location was great

Cons:

The elevators didn’t work. The rooms were dingy did not have any kind of amenities like breakfast or anything like that.

2026-07-25 • via Nuitee
C
Carleen • solo_traveller • us
7
2026-07-25 • via Nuitee
A
Akhil • solo_traveller • us
1
Would not recommend getting bookings from booking.com as the customer care is not responsive.
Pros:

Location in south loop

Cons:

Queen room with broken amenities especially toilet. Staff not responsive to amend.

2026-07-25 • via Nuitee
C
Chavon • couple • us
10
2026-07-25 • via Nuitee
T
Torrance • couple • us
5
2026-07-25 • via Nuitee
T
Teria • solo_traveller • us
5
For a consistently packed hotel repairs/upgrades shouldn’t be an issue
Pros:

Free parking/clean hotel room/staff was nice

Cons:

Faulty elevators/trash/bedding in the hallways/very limited # of luggage carts for such a big hotel.

2026-07-25 • via Nuitee
D
diana • family_with_children • us
10
2026-07-25 • via Nuitee
T
Teria • solo_traveller • us
5
2026-07-24 • via Nuitee
H
Henry • couple • us
7
2026-07-24 • via Nuitee
H
Herfner • couple • us
10
2026-07-24 • via Nuitee
B
Belinda Brown • extended_group • us
1
HORRIBLE STAY
Pros:

Nothing I had to walk up 4 flight's of stairs to get to the room that I had to wait a hour and some to get entry in, horrible stay to cost the amount I paid, horrible

Cons:

Nothing I had to walk up 4 flight's of stairs to get to the room that I had to wait a hour and some to get entry in, horrible stay to cost the amount I paid, horrible , staff no help or compensation for the inconvenience of this stay.

2026-07-24 • via Nuitee
R
RUPA • family_with_children • us
1
very dirty, over priced and pathetic hotel! booking.com should reimburse me for this scam!
Pros:

Location was convenient for us to be able to visit many attractions nearby by using Uber
Bed was not too bad, pillows were a bit thicker but tolerable
Bathroom was large but shower gel caddy was broken, More on the problems below
Room size was large with two queen beds but carpet was very dirty!

Cons:

NOT ENOUGH ROOM HERE TO WRITE
1. Bathroom had deep soaking tub that was greasy. So getting in and out without a handle bar was risky. Soap dispenser on the wall was broken. The small soaps they gave for handwashing (and had to use for shower too unfortunately) smelled bad!!
2. After first night, I realized we didn't have bath mat. Went down to get that plus one more towel as the person with me had put one of the towels in front of the tub to avoid slipping given the depth of the tub. Front desk couldn't supply towels, they were yet to be washed they said!
3. No hair dryer in the bathroom, may be they'd give it if we asked but this is a basic that was missing.
4. No ironing board in the closest, just iron box.
5. No luggage stand, so we had to put it on the floor and keep bending to get our stuff.
6, Room size was large with two queen beds but carpet was very dirty!
7. There was a small fridge but no microwave
8. First morning, the coffee machine didn't work bcoz the size of the coffee filters to be inserted were smaller than the opening. So the two were mismatched. Front desk couldn't provide me a coffee maker that could work with the coffee filters! they said they'd need to go to another building to get one and hence they couldn't! This place has no breakfast, no restaurant, and not a functioning coffee maker. So I was walking back to the room when I saw cleaning lady working in another room. I asked her if I could have that room's coffee maker and she cleaned it and gave it to me. You'd think that the front desk could have accommodated the same!
9. The elevator near the front desk was broken most of the time during our 5 day stay. If it worked in the morning, it'd be broken in the afternoon. There was another elevator around the corner but it was disgustingly dirty stained carpet on it!
10. Lobby carpet is not even clean, it's dirty with stains!!
11.

2026-07-24 • via Nuitee
T
Third • solo_traveller • us
7
2026-07-24 • via Nuitee
J
Jonathan • couple • us
9
2026-07-24 • via Nuitee
E
Enkhtsatsral • couple • mn
6
Good location
Pros:

Location, AC

Cons:

old furniture

2026-07-24 • via Nuitee
M
M Fahim Sohail • solo_traveller • pk
1
never staying at this hotel again.
Pros:

rooms were extremely dirty , staff was not welcoming at all.
no soap , shampoo were available in washrooms. room floor carpet was extremely dirty. lobby was not properly cleaned.
they did nt have even a single water bottle in the entire hotel.

Cons:

Nothing was good.

2026-07-24 • via Nuitee