Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Excellent central location (close to metro, restaurants, attractions)
Good value for money / better-than-expected for price
Some guests report friendly and helpful staff
Breakfast available and positively noted by several guests
Rooms can be comfortable (some mention large/comfortable beds)
Cons:
Inconsistent cleanliness (dirty sheets, missed housekeeping, reports of cockroaches)
Service issues: rude/unhelpful staff and specific complaints about a receptionist (named Laura); one reported theft
Amenity problems: no fridge or non-working frigobar, old towels
Maintenance/room issues: AC/TV controls broken, small TV, elevator cramped
Noise at times (early-morning noise) and entry stairs could be improved

Categories

Cleanliness
6.8
Mixed reports: several guests note dirty sheets, bed/sheet issues, occasional cockroaches and missed daily cleaning; others say rooms are generally clean. Cleanliness is inconsistent.
Service
7.6
Mixed service: multiple positive mentions of friendly staff but several strong negative reports (rude/unhelpful reception, repeated complaints about a staff member named Laura, and a serious theft incident reported).
Location
9.5
Consistently praised: excellent, central location close to restaurants, metro and sights (Ángel de la Independencia), guests felt safe especially for solo travellers.
Room Quality
7.5
Mixed: some guests mention comfortable, large beds and good rooms; others report uncomfortable beds, small TV, AC/TV controls malfunctioning and small elevator — generally acceptable but with maintenance issues.
Amenities
7
Several complaints about lack/failure of amenities: no fridge or non-cooling frigobar, old/rasged towels; breakfast available and acceptable for some guests.
Value for Money
9.2
Frequently noted as good value: guests say the hotel is better than expected for the price and praise location-to-price ratio.
Food and Beverage
8
Breakfast receives positive mentions from multiple guests, though food/beverage coverage is limited in the reviews overall.
Overall Experience
10
Overall tenor is positive due to excellent location and strong value, with repeat guests and many recommendations despite service and cleanliness/maintenance concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:23

Property Description

Convenient Location in Zona Rosa District

Nestled in the heart of Mexico City, Suites Plaza Florencia offers a prime location for both business and leisure travelers. Explore nearby attractions such as the Castle of Chapultepec and the Modern Art Museum, or immerse yourself in the vibrant nightlife and cultural scene of the Zona Rosa district.

Modern Amenities and Comfortable Accommodations

Experience a seamless stay with our modern amenities, including complimentary wireless internet access. Retreat to well-appointed accommodations after a day of exploration, ensuring a restful night's sleep for all guests.

On-Site Dining and Entertainment

Indulge in culinary delights at our on-site restaurant and unwind with a refreshing drink at the lobby bar. Whether you're craving a delicious meal or a casual evening drink, our hotel provides the perfect setting for a memorable stay.

Book your stay at Suites Plaza Florencia now and elevate your Mexico City experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that the fitness center is located outside the property.

When booking 5 rooms or more, different policies and additional supplements apply. Property will ask for prepayment.Parking is subject to availability due to limited spaces.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEX

Location

Guest Reviews

8.2
Based on 719 reviews
Cleanliness: 6.8
Service: 7.6
Location: 9.5
Room Quality: 7.5
Amenities: 7
Value for Money: 9.2
Food and Beverage: 8
Overall Experience: 10
J
Julio • family_with_children • us
10
2026-10-30 • via Nuitee
D
Danielle • couple • br
4
Não volto mais! Quero providências sobre o furto que ocorreu!
Pros:

Camas confortáveis e chuveiro bom

Cons:

As toalhas velhas e rasgadas, quase um pano de chão! Me furtaram 200 dólares. Meu dinheiro estava dentro da minha bolsa e simplesmente desapareceu! Os funcionários todos atenderam com muita má vontade!

2026-10-29 • via Nuitee
J
Jessica • family_with_children • us
7
Cons:

Ruido en la madrugada

2026-10-29 • via Nuitee
L
Lp • family_with_children • pa
10
Mejor opción el precio y ubicación
Pros:

Lo mejor de todo es la ubicación justo al lado hay unos restaurantes coreanos un parque de comidas rápidas o una tienda de conveniencia 24 horas a una cuadra hay más restaurantes y a dos cuadras estás en la zona rosa llena de bares discotecas restaurantes de diversas clases a tres cuadras está el ángel de la Independencia y la fuente de la Diana cazadora es muy agradable caminar por esa área y para mí fue muy seguro la habitación del hotel limpio el personal muy amable el resumen muy recomendado para todos excelente

Cons:

No es algo que no me gustara, sí recomendaría mejorar las escaleras de la entrada del hotel

2026-10-28 • via Nuitee
N
Nicholas • couple • us
4
Would not stay again.
Pros:

Great location, big room.

Cons:

Rude and unhelpful staff. Incredibly uncomfortable beds. Bad smell.

2026-10-27 • via Nuitee
M
Morinigo Mesrob • family_with_children • py
8
2026-10-23 • via Nuitee
B
Barbara • solo_traveller • gb
9
Good location
Pros:

Good breakfast

2026-10-20 • via Nuitee
B
Brenda Glz • solo_traveller • mx
8
2026-10-20 • via Nuitee
N
Nohemí • couple • mx
10
Pros:

excelente servicio

2026-10-18 • via Nuitee
J
Jonathan • family_with_children • mx
9
2026-10-16 • via Nuitee
A
Alan Ricardo • couple • mx
8
Muy bien ubicado.
Pros:

Excelente la ubicación, tiene acceso a muchos lugares. también esta cerca una estación del metro. la zona se siente segura para transitar.

Cons:

El baño tenia una fuga en el escusado, la tuve que cerrar manualmente para evitar desperdicio de agua. el elevador es muy reducido.

2026-10-15 • via Nuitee
G
Genesis Paola • couple • hn
5
Pros:

La ubicación

Cons:

El olor ha húmedas, habían cucarachas y la cocineta no tenía insumos ni materiales

2026-10-15 • via Nuitee
A
Araly • couple • mx
9
2026-10-12 • via Nuitee
A
Araly • extended_group • mx
10
Excelente ubicacion y excelente servicio
Pros:

La ubicación y el personal

Cons:

Un poco ruidoso

2026-10-12 • via Nuitee
C
Catherine • solo_traveller • ie
10
Great location and felt very safe
Pros:

Mexico city can be hard to navigate where to stay. As a solo female traveller I felt very safe walking around and its a good place for getting ubers. Close to restaurants and coffee shops.

2026-10-10 • via Nuitee
R
Reueda • extended_group • mx
8
2026-10-09 • via Nuitee
A
Alejandro • extended_group • mx
3
Mala experiencia
Pros:

Pesimo servicio del personal de recepción

Cons:

Trato de Laura recepcionista de la tarde

2026-10-08 • via Nuitee
J
Joe Aaron • solo_traveller • us
10
Perfecto
Pros:

Definitivamente el hotel es mejor que lo que esperaba por el precio. La ubicacion es excelente para moverse en metro por toda la ciudad.

Cons:

El lavabo del baño estaba medio-tapado

2026-10-08 • via Nuitee
A
Araly • couple • mx
10
2026-10-07 • via Nuitee
S
Sánchez • solo_traveller • mx
10
2026-10-07 • via Nuitee