Hotel New Ueno

Hotels
7.7 (1935 reviews)
Taito-ku Ueno 7-2-5 , Tokyo , jp

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Heating
Lift / Elevator
Massage services
Vending machine - drinks

Review Highlights

Pros:
Convenient location
Friendly staff
Cons:
Small rooms
Internet connectivity issues

Categories

Cleanliness
7.85
The rooms are clean and well-maintained, making for a comfortable stay.
Service
8.31
Staff are friendly and accommodating, offering good service throughout the stay.
Location
8.85
Extremely convenient location just outside the station, which is highly praised by guests.
Room Quality
6.81
Rooms are decently maintained, although some issues with amenities like the flush were noted.
Amenities
7.34
Basic amenities were sufficient, although a public bath and additional outlets could enhance comfort.
Value for Money
7.8
Generally good value compared to other options in the area.
Food and Beverage
7.35
Breakfast was highly rated, though some would have liked more coffee options.
Overall Experience
7.32
Overall positive experience with minor areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 10:50

Property Description

Convenient Location
Located just a 1-minute walk from JR Ueno Station, Hotel New Ueno offers easy access to popular attractions like the National Museum of Western Art, Tokyo National Museum, and Ueno Zoo within a 10-minute walk.

Comfortable Rooms
The air-conditioned guestrooms are simply decorated and equipped with essential amenities including a flat-screen TV, mini fridge, and electric kettle. The en suite bathrooms feature a relaxing bath tub, hairdryer, and complimentary toiletries.

Additional Amenities
Hotel New Ueno provides complimentary bath salt, free Wi-Fi throughout the property, and a free-use internet PC in the lobby. Guests can also enjoy the convenience of an ice machine, travel magazines, and a Japanese-style breakfast at Uenotei dining room.

Experience convenience and comfort at Hotel New Ueno. Book your stay now!

Important information:

Children ages 0-5 years can stay free of charge when sleeping in an existing bed. Additional amenities will not be provided. Adult rates are applicable to children 6 years and older. Contact details can be found on the booking confirmation.

Please note that the hotel will undergo repair work on the exterior walls of the new building on the following dates/times: Approximately two months from May 11, 2026 Weekdays only / 9:00 AM - 5:00 PM. During this period, guests may experience some noise.An accommodation tax per person, per night is not included in the price and must be paid at the property.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: NRT

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.7
Based on 1935 reviews
Cleanliness: 7.85
Service: 8.31
Location: 8.85
Room Quality: 6.81
Amenities: 7.34
Value for Money: 7.8
Food and Beverage: 7.35
Overall Experience: 7.32
C
Craig • solo_traveller • us
8
2026-07-01 • via Nuitee
M
MAKOTO • solo_traveller • jp
10
非常に満足でした。
Pros:

スタッフの対応が、チェックイン前から非常に、良かった。チェックアウト後も、素晴らしい対応でした。朝食も、価格より、良い内容でした。

Cons:

無し。

2026-06-30 • via Nuitee
N
nagatsuka • solo_traveller • jp
7
2026-06-29 • via Nuitee
I
isao • solo_traveller • jp
5
まぁまぁ
Cons:

トイレが狭く窮屈

2026-06-26 • via Nuitee
C
chuchun • extended_group • tw
7
Pros:

離車站非常的近，飯店服務很好

Cons:

房間偏舊

2026-06-25 • via Nuitee
L
Li • solo_traveller • cn
4
酒店知道那间客房有臭味就不应该安排客人入住，很失望。
Pros:

地理位置优越

Cons:

我第一晚住的间房有从厕所出来的味道很臭，开着空气净化机噪音很大，不得不关掉。睡了一晚甚至有缺氧的感觉，让我心脏很不舒服。一早跟前台投诉，他们说知道有臭味，于是给我从7楼换到5楼，这间客房没有放空气净化机终于舒服的睡了一夜。

2026-06-25 • via Nuitee
E
Eiko • solo_traveller • jp
7
まあまあ、でした。
Pros:

ロケーションが良い

Cons:

バスルームが高くて、入るのが少し大変だった

2026-06-23 • via Nuitee
K
Katayama • solo_traveller • jp
6
場所とコスパは良かった。
Pros:

ロケーションが良い

Cons:

エレベーターが工事中で塗料の匂いが酷かった

2026-06-22 • via Nuitee
N
Narumi • solo_traveller • us
8
2026-06-21 • via Nuitee
J
Jian • solo_traveller • ca
9
2026-06-18 • via Nuitee
U
Unni • family_with_children • in
8
Value for money
Pros:

Yes liked. Very close to station.

Cons:

Very small rooms and less space to keep luggage in the room

2026-06-17 • via Nuitee
K
Kathryn • solo_traveller • au
8
Pros:

everything as hoped

Cons:

nothing

2026-06-15 • via Nuitee
F
Futyan • family_with_children • tw
10
Pros:

飯店離JR淺草口非常近，早餐包含飯、一塊魚和5~6樣的小菜，看起來就很豐盛。
另外服務人員也都很親切，check-in時他們已經把我們早上寄放的行李搬到房間了，超級貼心。

Cons:

無

2026-06-12 • via Nuitee
L
Lilia Leticia • solo_traveller • mx
10
Pros:

El apoyo con el equipaje

2026-06-12 • via Nuitee
F
Fukunaga • family_with_children • us
8
Very friendly staff, clean room and close proximity to excellent shopping.
Pros:

Clean and close to Ueno zoo, Ameyokocho market, Ueno station. A+!

Cons:

Renovation so a bit of hammer noise.

2026-06-10 • via Nuitee
Y
Yoichi • solo_traveller • id
6
2026-06-10 • via Nuitee
C
Chirasap • couple • th
9
2026-06-10 • via Nuitee
S
Simona • couple • it
8
Buono
2026-06-09 • via Nuitee
G
Guntabi ch an • solo_traveller • jp
10
Pros:

壁紙や浴室、家具が綺麗だった。

2026-06-05 • via Nuitee
M
Michiko • solo_traveller • jp
4
ロケーションが良かった
Pros:

ロケーション

Cons:

風呂場が非常にかび臭い、カーテンが悪臭

2026-06-04 • via Nuitee