S'Argamassa Boutique Hotel

We had one week of training in Santa Eularia and thought it would be good to have some rest in the evening. And so it turned out. The hotel is cheaper than the same level in Santa which allowed for car rental and still come to the same price. With its limited number of rooms there is a much more quiet atmosphere and a much more personal service. Staff was very friendly and breakfast was good. We had a few times diner in the restaurant and also explored other restaurants since we had a car. I guess that everybody thought about it the same way because even if the food was good and service correct there restaurant felt sometimes a little deserted. Not sure that we would return to Ibiza for holidays but very sure that if we go then we would like to go to the same hotel. We thought is was good value for money and quiet atmosphere as we wanted.

Great spacious room, awesome sunsets over the pine trees, wonderful gym (wooden floor, glass pavillion with doors you can open so the wind gets through), very nice an relaxed staff.

This would have been a lovely 4 night stay were it not for the issue that we had, which put it into the category of the worst hotel experience we’ve ever had.

When we checked in and unpacked we noticed an awful smell coming from the shower. Just like being right by a sewage works or open septic tank. I immediately reported it to Marina, at Reception. She suggested it would be ok once we had run the shower as the room hadn’t been used for a few days. We did as suggested.

When we returned to the room after dinner, the smell was horrendous. I reported it to Reception (Toni) and he came to the room. He ran the shower, closed the door, and promised to return in a while. When he returned, he opened the door, gagged from the now much worse smell, and quickly slammed the door shut. He advised us to pack our things and we could move rooms in the morning. I said I wasn’t happy to pay for that night and wanted a refund of the one night.

The following morning, with our packed cases left by the door, I asked the manager - Juan Antonio - for a change of room, said we’d be out for a few hours, and that our packed cases were by the door. I emphasised to him that we wanted a refund for the dreadful night, and that we wanted to change rooms, and that the health implications were a concern to me.

On return, he said it would be better for us to remain in the same room, which was now cleaned up, with no smell. He said he had no vacant rooms. (A quick search on booking.com and also on the hotel’s own website showed available rooms for the rest of our stay.) I begged him to let us change rooms, but he said all he would do would be to give us free drinks for all of our stay.

By the following afternoon the smell had returned. Marina was back on duty that evening and she kindly came to the room with us after dinner and was very concerned and empathetic. I said I didn’t think the room was fit for human habitation, and really needed to move rooms.

Thanks to Marina, we moved rooms the next day, for our 4th and final night.

I told the manager that free drinks were not sufficiently reflective of the problems we’d endured, and that I wanted a complaints form and a partial refund. He refused again to refund us for one night, and offered to refund half the price of one night and all drinks free, and suggested I accept his offer as the government wouldn’t be sympathetic to my complaint (or words to that effect). I accepted , signed the disclaimer he’d prepared, and didn’t submit the complaints form.

We should have had a lovely 4 night stay at this hotel, and should have left to return home happy and refreshed. Instead, the entire experience was simply dreadful, traumatic, and deeply upsetting. (E.g. At one point I was in the manager’s office with his door closed whilst he was telling me I had misunderstood his offer of drinks. I found this very intimidating and inappropriate. His manner appeared to be both intransigent and condescending.)

So…….the worst hotel experience ever.

Location
Room good size

The Hotel is in a great location ,very quiet in a nice area. It’s close to Cala Pada beach which also has a ferry stop that goes to Ibiza Town, all very easy to do .Bus stop close by, bus into Santa Eulalia takes about 10 minutes , beautiful harbour town with lots of bars & restaurants.
The hotel is spotless , apartment cleaned everyday .
Breakfast area outside is a lovely place to eat, made to order eggs , omelettes , bacon . Lots of fresh fruit ,cheeses and cold meats, a very good quality breakfast . My only suggestion for improvement would be to have a better muesli .
Staff are all friendly & attentive. Special mention to Mari Carmen who made our breakfast experience very nice .
Pool area is lovely, tranquil ,great Bali beds and heated pool .. perfect stay .

Located in a quiet residential area but backing onto the beach, this hotel is a hidden gem. So well placed for easy access to a range of bars and restaurants whilst offering a charm and quality of its own that we would return to finish off each evening at the wonderfully stocked hotel bar.

We had the most amazing stay which started off by being upgraded to a beautiful equipped suite. The hotel is immaculate with a beautiful pool area and excellent restaurant. The quality and choice of food within the breakfast buffet met all of our varied diets. However it is the wonderful staff, across all areas of the hotel, that elevates it to something extra special. Please don’t miss out on this wonderful hotel, so glad we didn’t and we will definitely be back!!

Small 25 bed hotel, quiet and refined. Excellent friendly customer service from reception staff and particularly Mari Carmen in the restaurant. Fantastic breakfast choices and quality of food.

Perfect hotel with flexible, spacious accommodation. Every comfort in room / suite, and breakfasts were healthy, varied and plentiful. Buffet and hot choices were tasty, made with quality ingredients and always served with friendly efficiency.
Lovely pool area. Quiet and clean with heated pool, ample seating and comfortable loungers.
We loved the setting. Peaceful but also close to coastal walks, beach activities, bars and restaurants . Taxis readily available to reach other nearby towns and attractions. Staff were friendly and helpful with all requests.
This is a really well run hotel and recommended for a thoroughly relaxing stay.

Great hotel, boutique, friendly and spotlessly clean! The staff were amazing especially Maria at breakfast who even went out of her way to deliver a slice of birthday cake (with candle) for my partner on her birthday. Another day she presented my daughter with some small holiday toys to keep her entertained. Above and beyond! All rooms overlook the beautiful pool area. We had a few issues with air con but this was sorted. Great location 5 mins from Cala Pada beach which has a small ferry to other areas of the island.

Todos las instalaciones fueron excelentes

Small and beautiful
Lovely pool area.

I can not recommend the S'argamassa Palace Suite Hotel enough. A small, intimate setting, 1 minute walk from Cala Pada beach. Beautiful suites, clean and well equipped. The staff are another level. Friendly, beautiful people and so accommodating. From a room upgrade to late checkout. We can not be more grateful 🙏🏻The pool area is immaculately kept with day bed and sun loungers. Breakfast inc will consist of fresh mini pastries, a selection of fresh fruit, cheese and hams and all hot food cooked to order.We are so, so sad to leave and will 💯 return 🫶🏻 S'argamassa is a great location, nr Santa Eularia, perfectly located if you wish to visit the chilled north of the Island and also easy to get to San An, PDBossa and Ibiza Town. A decent selection of restaurants nearby. Fiamma for meat lovers is highly recommended a 200yrd walk from the hotel.

Lovely small hotel, really friendly, great staff (seems unfair to name them all individually as they were all brilliant), rooms were spacious and pool area was quiet. Less than 5 min walk to beach and ferry to Ibiza town. Lots of lovely local restaurants but hotel food really good. Couldn’t ask for more - all pretty perfect

Sehr nettes und aufmerksames Personal. Frühstück hatte kleine Auswahl, diese war aber top und es hat uns an nichts gefehlt. Aufklappsofa für die Kinder war leider unbequem.

Parfait, l’établissement, l’emplacement, les chambres les repas et surtout un personnel au petit soin

A beautiful Hotel with happy, kind and helpful staff. A large apartment with balcony overlooking the pool across to beautiful Cala Pada beach. One word…fabulous! Thank you to all staff especially Marina, for giving us the best holiday!

Location.
Great breakfast selection and cooked fresh for you. Waiter service

The staff all go out of their way to ensure you enjoy your stay.

It was amazing! We definitely come back!